Day Nurseries Owned by Bright Horizons Family Solutions Ltd in West Midlands

day during pick-up. The app is brilliant and is regularly updated during the day and we love receiving pictures of what he has been up to.

experience with Bright Horizons.

to move on to school.

staff really care. As well as looking after my child, they went above and beyond to help us with the administration. They accommodate all sorts of dietary requirements no matter how difficult.
Cannot recommend highly enough!

seemed to know how it happened which is unsettling. An internal investigation was dragged out for longer than needed and I would have to consistently chase the management for updates. Nappies were regularly put on incorrectly, pretty basic for a childcare setting in my opinion and cream for a skin condition not applied as asked. A small child was left in a state of distress while I waited to collect my child, none of the staff tended to them for a substantial period of time, confirming my decision to remove my child. If that is acceptable behaviour while a parent is standing there, especially one who has raised concerns, I questioned what was happening when parents were not around.

absolutely every opportunity to grow and flourish. Management changed over in July 22 and this has had a significant positive impact on the overall day-to-day running and management of the nursery altogether. The new ideas put into place such as the training workshops ie potty training, have been so incredibly useful. If it wasn’t for this workshop, I’m not sure my child would have been half as ready as he is now to be potty trained. All staff go over and beyond and if and when I ever have the smallest of issues, these are dealt with effectively and efficiently. I could not recommend this nursery enough - they are simply amazing!

than we could have expected. They were very flexible with settling in sessions and he has such good fun at nursery. There are new activities each day related to their curriculum and they often go outside. Our son has developed several allergies and the staff are very supportive and careful. They send daily photos which is lovely and give us a nice summary of his day at pick up which comes across as very caring and thorough. Easy enough to park near the nursery for pick-up/drop-off and the nursery app is pretty comprehensive - the daily logs of his activity/food/nappies/naps but also the photos, notifications and ability to message the staff.

for our son. They are great with taking onboard any feedback and make sure that we are listened to (especially with my 101 requests!). Another staff member is great at ensuring the children are fed well, with lots of choices of yummy meals and healthy options - the only thing I would love is to see a halal option available on the menu, apart from that, no complaints from me. Keep up the wonderful work, we are lucky to have you all!

lovely setting for children and parents alike.

explore!

several times.
The only drawback is the cost which is quite high, however, it offers extended hours compared to other nurseries and everything is included.