Day Nurseries Owned by Bright Stars Nursery Group Ltd in Shropshire

Lyth Hill has had a lot of change over the past 12 months but the staff have ensured consistency for the children and informed families well. My son has moved rooms during this time and we have been well supported throughout.

He has made good relationships with his key workers and the other children in all the rooms. Information about the learning and curriculum has improved significantly and we get good updates on the app and from pick up conversations about how parents can help reinforce what the children are covering e.g. colours, books, counting.

The building and location is fantastic with so much outside space which is used daily. A huge reason why we chose the nursery initially. They also use local providers for activities during the week.

It's obvious how much the staff care for the children, I never have any concerns about how well he's being looked after.

I can't speak highly enough of Sophie. She truely goes above and beyond in the care she gives my daughter and has been exceptional from day one. She is kind, patient and genuinely caring, and it's clear she really understands the children as individuals. My daughter feels safe, happy and supported with her, which means everything to us as parents. While the room leader has been off Sophie has stepped up brilliantly, showing excellent leadership + keeping everything running smoothly for the babies. She has handled the extra responsibility with confidence and warmth. She is a real credit to the nursery + makes a positive difference to both the children + parents. As a general suggestion, it would lovely if the nursery could add more photos to the app for parents to see more of the children's daily moments and experiences.

Only thing I would change is a grassy area for outside playing.

With the staff being so warm and friendly, it will be a genuinely sad day when I no longer do the drop-offs and pick-ups at nursery. A big thank you to all of the team for everything you do.

I've used Hillside Nursery for 3.5 years but it has declined in the past 12 months. Communication is poor-newsletters are inconsistent, emails often not received, and events are shared late. The app provides little info, though practitioners give good handovers. Practitioners are caring and passionate, but management is the issue. There's heavy reliance on agency staff with no clear recruitment for permanent roles. Concerns are handled poorly, often with excuses, and management can be patronising. A serious safeguarding issue was not reassuringly addressed, and the staff member involved was later promoted. Invoices are frequently incorrect or missing. The nursery is clean and safe with a good range of activities, but learning for preschoolers (like phonics and numbers) has stopped. I once recommended this nursery but no longer can-I trust the practitioners but am tired of constant issues with no real improvement.

I highly recommend Hillside House Lyth Hill to any parent looking for a loving and supportive place for their child. It has been a fantastic experience for us so far. Three members of staff have all be very caring and supporting, thank you.

Thank you to everyone at Hillside for the warmth, dedication, and support you've shown our family over the years.

The Ark is an outstanding Nursery. The manageress clearly runs it very well, the staff always seem pleased to be there and everyone seems to genuinely enjoy their work. When I take my daughter to nursery I go to work with 100% confidence that she is safe and happy and well looked after and no corners are cut. I can't even drop her off at my mum's with that kind of confidence! My daughter is always delighted to see the staff when she arrives and barely even looks back to wave bye! They all know her so well that I know I can ask any one of them a question and they all know an answer. My nephew goes to a different nursery and having heard the recent news that the manageress of The Arks will be overseeing that nursery too gives us and his parents such a high level of confidence. Finally, my daughter's key worker is an absolute asset to your team. I've never met a member of staff anywhere so fitting to her role. She knows our daughter so well, always gives us detailed updates and gives us so much reassurance that she is in safe hands.

We are so happy with Ark Nursery. My child just started this October. All staff are very understanding and positive. We are very happy to be a part of Ark Day Nursery.

My daughter has absolutely loved her time at Hillside. From the age of seven months, she has always looked forward to going. I look forward to sending my next there.

My daughter really loved her time at Millside. She has always wanted to come to nursery and is keen to talk about it afterwards. Impressions of the staff are they're very approachable and communication with the nursery has always been swift and easy. My daughter loved the staff and were kind to her. I really for possible consideration are a little refresh on toys and books. As they look tired a little more individual or personalised uploads on the app as we know very little day-to-day. Also, reading books to be sent home with preschool children. I asked multiple times if it was happening and was told yes, but nothing ever came of it. This is a shame because it would have been nice to get my daughter ready for school with this task so she wouldn't be surprised when at school. I am aware that the other nurseries to do this.

We saw a few nurseries and Hillside was head and shoulders above the rest, couldn’t be happier with them and our little boy agrees.

The Ark is a very friendly, welcoming team that gives outstanding care. My daughters of 3 years and the other of 10 months both go to the Ark and enjoy it very much. The staff are amazing and go above and beyond to support parents with the care of their children, the environment is well resourced with appropriate toys and lovely outside area.

We have 14-month-old twins who attend The Ark once a week. Since they’ve started there, their development has come on leaps and bounds and it’s clear they love going there (even though they get a bit upset during drop off and pick up). The staff are really good with updating us via the app. The staff are really sensible when it comes to ringing for true concerns - temperatures, head injuries, etc, and I trust them completely to make the right decisions. The staff tell us when we pick up what they have been doing during the day - paint, soil etc. They often come home with their ‘artwork’ which they enjoy putting on display on the fridge and then keep pointing at it with pride. Special events we get something sent home (Valentine’s Day, Mother’s Day). The babies sometimes come home in their ‘emergency clothes’ which I like as they’ve clearly enjoyed their food and messy play. We live just behind the nursery and can hear the fun being had when outside which is great. Super happy.

They can always tell us about his days and what he has been getting up to. Highly recommended. Thank you all.

My little boy has been going to The Ark Day Nursery since 9 months old and I couldn’t fault it, already signed my second baby up to start at 9 months too. Staff are excellent and my boy really enjoys going. Clean, welcoming and friendly.

We love the app, it's great to keep updated with information and photos.

The staff here go above and beyond, my little boy loves it and always comes home so happy and content. It has a real family feel and I feel so lucky that my boy has been able to attend such a top-quality setting!

My child loves going to nursery, she gets excited when she sees her key person. She is always met at the door with a smile and hug. The staff there are very caring and always give me detailed feedback. I am confident leaving my daughter there as I know she is safe and happy. The manager has a lovey caring nature and always meets us when we go and pick our daughter up from nursery.