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Day Nursery Owned by Banana Moon Day Nurseries in Kent

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9.6 Group Review Score (the average from all locations with a review score)
  • Day Nursery Owned by Banana Moon Day Nurseries in Kent

Only the locations & reviews in Kent for Banana Moon Day Nurseries are showing below.

View the details of all 51 locations (with 3065 reviews) owned by Banana Moon Day Nurseries

Banana Moon Day Nurseries Locations in Kent (1)

Browse 1 Day Nursery owned by Banana Moon Day Nurseries in Kent

Avg. Review Score 9.4 Total 26 Reviews

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Banana Moon Day Nursery Tunbridge Wells
15-17 Upper Grosvenor Road, Tunbridge Wells TN1 2DU 
9.4 26 reviews
Banana Moon Day Nursery Tunbridge Wells, Tunbridge Wells, Kent
"My daughter has been attending for over a year now. There have been a lot of changes since December, and my daughter is happier than ever…"   Read all 26 reviews
  • 64 Places
Location Type Day Nursery

Banana Moon Day Nursery Tunbridge Wells is a beautiful purpose built building that opened in October 2023, it offers care for children aged from three months to five years. The setting is ... Read more

Type of Nursery
  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Banana Moon Day Nurseries Reviews in Kent (26)

9.6

Banana Moon Day Nurseries has a Group Review Score of 9.6 (9.591) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Banana Moon Day Nurseries must have a Review Score.

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Review of

Banana Moon Day Nursery Tunbridge Wells

from S M (Father of Child) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending for over a year now. There have been a lot of changes since December, and my daughter is happier than ever being there. All the staff are attentive and welcoming, supporting her with her development. Loads of activities throughout the day and yoga! My daughter looks forward
to going every time.


I'm happy my daughter attends this nursery and recommend others to try it out.

Reply from Leanne Smith, Manager at Banana Moon Day Nursery Tunbridge WellsThankyou so much for taking the time for reviewing us and you can see the positive impact that the changes have made. We are so pleased you are happy with our service.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from B F (Mother of Child) published on 18 February 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
STAY CLEAR OF THIS SO CALLED NURSERY
Alway short of staff , staff never know what and how you child has been, This nursery has not form early year's education they do not teach the basics that a child requires for primary school. They have no healthy meal options or proper meals at all my child would
come home and go through the whole fridge eating everything she could see. This nursery is HIGHLY UNSAFE AND PRESENTS EMOTIONALLY ABUSE ON KIDS BY TELLING THEM NOT TO TELL KEY INFORMATION TO THEIR OWN PARENTS( when they have been hurt) IN WAYS SUCH AS DONT TELL MUMMY AND DADDY YOU WILL MAKE THEM UPSET AND CRY as they have been doing to mine. My child would always come home with unexplained bruises all my child body. This so called nursry habe cause massive trauma to my child with which we are still trying to deal with now. PARENTS, IF YOU LOVE YOUR CHILDREN STAY AWAY FROM THIS NURSERY. ALSO OFSTED, IF YOU'RE ABLE TO SEE ALL OUR REVIEWS WE ASK YOU TO CLOSE THIS HELLHOLE OF A NURSERY DOWN
Reply from Amy Carter, Area Manager at Banana Moon Day Nursery Tunbridge WellsProviding a well-run, supportive and safe nursery environment that caters to the needs of all the children in our care is extremely important to us, and we want to ensure all parents that these points have been taken seriously and thoroughly investigated.
We did experience a temporary period where long-term sickness and wider recruitment difficulties presented staffing challenges. These issues have now been fully resolved, and we have successfully welcomed several new team members who are valuable additions to the nursery and maintain the quality, consistency and care we’re committed to providing.
The government’s early years foundation stage (EYFS) framework is embedded into our curriculum, which is thoughtfully planned to support each child’s individual learning and development. This includes ensuring children are well-prepared for their transition into primary school. We keep parents closely informed about their child’s day through our Banana Moon Parent App and daily diaries, which are used consistently to share updates, care information and key observations.
We have also reviewed our menus to ensure they are fresh, balanced meals are provided daily, ensuring children receive healthy and appropriate food options.
We’re highly concerned about the comments suggesting the nursery is unsafe or that emotional abuse has taken place. These are very serious allegations. We maintain comprehensive hazard logs, and daily room risk assessments are carried out to identify, manage and minimise potential risks. All incidents are recorded and shared with parents in line with our policies.
We have met with a member of the family to discuss these concerns in detail. Following a full investigation, we have now concluded the process and shared the outcome with the family.
We remain fully committed to providing a safe, nurturing, and high-quality environment for every child in our care.
We wish you all the best.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from L J (Mother of Child) published on 19 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My daughter had been going to Banana Moon since the beginning and we were happy up until a few months ago. However the nursery has become extremely unreliable. Myself and other parents have recently taken our children out and gone to other nurseries. There have been staff shortages resulting in last
minute closures for the majority of December. I had also found out that they had been putting my daughter in nappies despite being potty trained in order to make their lives easier to manage the limited staff. None of the original team are there and the last few months there seemed to be an influx of staff leaving and the nursery have officially declared staff shortage issues. We were promised a new manager in January who is no longer joining. The nursery has gone downhill and I would not recommend this nursery.
Reply from Amy Carter, Area Manager at Banana Moon Day Nursery Tunbridge WellsWe’re very sorry to hear this and appreciate you taking the time to share your feedback with us. Providing a well-run, supportive nursery environment that caters to the needs of all the children in our care is extremely important to us.
Regarding the closures in December, these measures were implemented to ensure we always remain fully compliant with the required adult-to-child ratios and to ensure adequate supervision. We also experienced a temporary closure due to local water supply issues, which affected many businesses in the area. Unfortunately, this resulted in no running water on site, making it unsafe for us to operate. The decision to close was made to ensure the health, safety, and wellbeing of the children and staff. We would also like to apologise for the miscommunication that resulted in a nappy being used during sleep time – all new team members have now been fully briefed on individual care requirements.
It’s important to us that we appoint the right candidate as Nursery Manager to further strengthen our leadership team, and we are optimistic about appointing someone in the near future.
We’re glad to hear that your time with us has mostly been positive. Once again, we apologise that your more recent experience did not meet your expectations. We wish you all the best.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from C H (Father of Child) published on 10 December 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not impressed with this nursery at all. It's shameful how poorly its run. My daughter currently still attends this place and we considering other alternatives. First about the first term(year) of her being there they never told us that was days that are cheaper or free days for those with low income
instead for nearly a whole year they charged us £180 a month after us saying we don't think they could afford the increase they later then told us about Wednesday and Fridays being free days. Why on earth this is something your not telling parents beforehand is outrageous. But then again its a franchise and they care more about money then your children. Then on November 19th they was closed for staff training this wouldn't normally be a problem but they told us less then 24 hours before closing. They have also denied our child coming in because of lack of staff but allowed some children in how do you decide who comes in and who doesn't. Very poorly run very expensive stay clear
Reply from Amy Carter, Area Manager at Banana Moon Day Nursery Tunbridge WellsWe're very sorry to hear this and appreciate you taking the time to share your concerns with us. Providing a well-run, supportive nursery environment is extremely important to us. We're committed to working closely with parents, and we value feedback to help maintain high standards at Banana Moon Tunbridge Wells.
Regarding the points raised about term fees, the manager who was in the post at the time is no longer with the nursery, which means we're unfortunately unable to fully clarify what was discussed previously. However, we'd welcome the opportunity to speak with you directly so we can provide clear and transparent information and ensure everything is fully explained.
In relation to recent closures, the nursery was closed for one day on 19 November due to a staff training day. This was necessary to support a number of new team members and ensure appropriate standards of care. On 21 November, the nursery closed from 1pm and no children remained on site.
We also understand your concerns regarding staffing levels. We'd like to clarify that during a particularly challenging period, some parents were asked whether they could voluntarily reduce sessions to help us manage staffing capacity. Participation was entirely optional, and no child was prioritised over another. That said, we'd appreciate the opportunity to discuss your specific experience further so we can fully understand and address your concerns.
We remain fully committed to providing a safe, reliable and nurturing environment for all our families and would welcome the chance to talk this through with you at a time that suits you.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from M S (Mother of Child) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very satisfied with the nursery. My daughter like going there. She has an excelent relationship with her key person and other carers in her group.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from S S (Mother of Child) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Banana moon are always welcoming to both my child and us as a family. There's never a day that my little one doesn't come home, smiling.
The team are really brilliant at building relationships with the children, as well as always discussing what's been done that day, what the children
have been up, eaten and the interactions they have.
I really enjoy receiving the updates about the day with pictures, so I can see what my little one gets up to.
The rooms are filled with lots of toys and engaging activities for them to do. And they go out into the garden almost daily, which my child loves. I like that the children get time to socially engage with their own age group, but also those in other rooms, building on those crucial skills of multi interaction levels.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThankyou for your own going support and review! She is a pleasure to watch and grow :)!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from C B (Mother of Child) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child goes to this nursery and I am very happy with it. The staff are very friendly, the place is clean, they cook good meals and my child loves being there!
Love the fact you can get updates and photos of your child through the nursery app too! Gives me piece of mind and is lovely to see what they
get up too when I am working!
Very happy with the nursery, so is my child.
No complaints & thank you all
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThankyou so much for your on going support, it is a pleasure to watch her grow everyday with us :)
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Elizabeth W (Mother of Child) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banana Moon is a lovely nursery with staff who go above and beyond to make sure my little boy is happy and feels comforted and safe. The staff are so attentive and communication is great, we are updated throughout the day with a snapshot of how his day has been and the activities he has been up to.
They are supportive and encouraging and continuously helping my little one to achieve different milestones. A fantastic place that is also very flexible and accommodating.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThankyou for your on going support, it is a pleasure to look after your little one and watch him develop and grow!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Georgia B (Mother of Child) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banana Moon is an excellent nursery. My daughter has settled in really well there and always enjoys her sessions there. They've been amazing with her. The communication with the staff is always really good and I love getting the updates I receive during the day. I couldn't recommend them enough!
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThankyou so much for your review, it is a pleasure to watch her grow here with us!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Suzanne D (Mother of Child) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with Banana Moon. The staff is warm, caring, and genuinely invested in the children's growth. Our son loves going every day and has made amazing progress both socially and academically. The activities are engaging, and communication with the staff is excellent. We feel truly grateful
for the safe, nurturing, and inspiring environment they provide. Highly recommend
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThankyou so much for your review, it is a pleasure to have him with us and watch him develop and grow everyday! :)
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Lana B (Mother of Child) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There's a feeling of calm and complete acceptance in Banana Moon. No matter how hectic the morning might have been, I walk into that nursery like to a temple. Everyone is kind, down to earth and efficient. Definitely the strongest point of this marvellous setting is their staff. They've supported us
through the first childcare experience for our youngest, sleep training challenges, weaning, potty training - all with a smile and constant reassurance, as well as professional knowledge.
The app is good, you can see at a glimpse how the day has been and what might need attention later. Nutrition is also taken care of with home cooked meals. There's an outside space with good air.
Finally, there's ample parking, flexible sessions, and good value for money. Thanks, Banana Moon, you've been the perfect match!
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your amazing review! We wish you and your child the best on the next steps of your journey!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Bozhidar S (Father of Child) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banana Moon Nursery is an absolutely lovely place. The staff is friendly, kind, and great at communicating with families about child progression. The environment is safe and nurturing, making it a perfect space for little ones to explore and learn. Highly recommended!
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your kind words and continuous support! We appreciate your 5-star review!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Shannon S (Mother of Child) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son joined Banana Moon Day Nursery in April 2024 and has settled in so nicely to this warm and happy setting with the help of all the staff there. They go above and beyond to make my little boy feel safe and secure. The communication is great as I am updated throughout the day with his activities
and pictures and a staff member will promptly respond to any query I have. My son loves the activities on offer, they are developmentally appropriate and engaging and he has learned so much through them already. He is always happy when I pick him up. Couldn't recommend this nursery more!
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your five-star review, we really appreciate it! We love having him with us and watching him develop and grow.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from E M (Mother of Child) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful and pleased with the level of care and interest in my child to learn new things.
I love the way the staff interact with the children.
My son always has a fantastic day, he is always keen to see the staff.
I am happy with the cleanliness. I enjoy seeing how excited the full moons
are while doing activities with staff.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your support and it's a pleasure to watch him learn and grow with us!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Andonis P (Father of Child) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursery with very friendly and caring staff. We saw a huge development in all areas of our child after a short period of time.
A happy atmosphere is created for all kids to learn and grow.
Highly recommended.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your five-star review! It has been a pleasure to watch your child grow and learn and we wish your child all the best in their journey.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from D K (Mother of Child) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been attending Banana Moon Day Nursery for over six months and she absolutely loves it. The staff are all very lovely and take excellent care of her. We have needed some flexibility in our childcare and the nursery has been very accommodating to our requests. Couldn't recommend this
nursery more!
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your five-star review! It has been a pleasure to watch her grow.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Samantha J (Grandmother of Child) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddaughter has grown into a confident, polite and kindhearted little girl. I am sure that the love and support she gets from the staff at Banana Moon have played a big part in this.
Her speech, comprehension and fine motor skills have improved so much since she started at Banana Moon.
The
staff and children always have a smile; everyone is having a good time.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your continuous support, it's a pleasure to watch her develop and grow!
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Daniel C (Father of Child) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter joined Banana Moon in January 2024, in March she turned 2 and transitioned into her class above. I was blown away by how smooth the transition was. My little girl was apprehensive at first but as soon as she enters her class she is immediately at ease as the staff are so attentive. We have
regular updates throughout her day, she is always handed back to us clean, happy and well-fed. My daughter attends Banana Moon two days a week but throughout the week she will talk about all staff and clearly has bonded brilliantly with the entire team. As a family we looked at many nurseries as there are a lot in our area, instantly we knew Banana Moon would be the perfect environment for our little girl. She is a bright girl but she has thrived since attending Banana Moon.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your support, she is a pleasure to look after and we have and are continuing to watch her develop and grow.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from India R (Mother of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Banana Moon Day Nursery is a lovely nursery, everyone is so nice, welcoming and friendly. They are also very supportive and my child feels very safe and happy there, she talks about all the workers often at home. They’ve also supported her eating habits as I was afraid she would not eat but glad to
hear she is and she does much better at home as well.
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your continuous support; it has been a pleasure to support and help you and your little one with the transition to banana moon, and we cannot wait to watch her develop and grow alongside us.
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Review of

Banana Moon Day Nursery Tunbridge Wells

from Sophie P (Mother of Child) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such an amazing nursery so clean colourful fun and welcoming the staff are amazing, my son absolutely loves it they're always asking when he can go again the communication is great pictures and text messages throughout the day, I would recommend to anyone and everyone looking for a nursery!
Reply from ElleMae Wheeler, Manager at Banana Moon Day Nursery Tunbridge WellsThank you so much for your continuous support; it has been a pleasure to support and help you and your little one with the transition to banana moon, and we cannot wait to watch him develop and grow alongside us.
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Awards / Recognitions (5)

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