Day Nursery Owned by Banana Moon Day Nurseries in Leicestershire

accommodating and flexible.

hands, suggesting they weren't encouraged or helped to wash after eating - a basic but essential part of care. These are not minor oversights, but repeated lapses in cleanliness and attention. We raised our concerns directly and received written acknowledgment and an apology from the nursery, confirming the issues were valid. While we appreciate the response, it doesn't undo the worry these incidents have caused. Urgent improvements are needed to ensure a clean, safe environment where children are properly cared for and basic hygiene is prioritised.

do new things and make friends with the other children. Since starting the nursery my daughter has tried so many new foods and fruits which she has now took a liking too and asks for them at home.

& prompt responses to any queries I have made. We love you Banana Moon. We are very very happy with overall experience. xxxx

for!

you did not receive an allergy plan from the NHS is misleading, irrelevant and frankly insulting - an allergy plan is valid medical documentation, whether it comes via the NHS or a private specialist.
What's more concerning is your version of events. You state that medication was given "without delay" when we actually sat in your office and watched the CCTV footage which clearly showed it took over 4 minutes before any medication was administered to our daughter during a serious allergic reaction. That is an unacceptable delay in an emergency situation where every second counts.
Let's also not forget that you yourselves have admitted fault.

child was left sitting in vomit and staff delayed administering the prescribed medication for over 4 minutes. This level of neglect is deeply unsafe.
We have reported this to Ofsted and Leicester's LADO service. Worryingly, this nursery has a history of concerns around food and drink, which are noted in official Ofsted reports. We have also shared our experience publicly through a local newspaper article to raise awareness and protect others.
We strongly urge all parents to think very carefully before considering this nursery.

playing out in the garden and has enjoyed visits out to the park. Staff always have time to speak to you and inform you of your child's day as well as the app which keeps you updated with videos and photos, management have been so caring and understanding and you feel listened to when you talk to them, always there greeting you when you come in and leave the building, My daughter enjoys all the freshly prepared meals that they provide and now she will always try new things! (Food always smells amazing) I feel my daughter is safe here and I have recommended Banana Moon to family and friends.

from the nursery is fantastic.
Thank you.

have an app which tells me what and how much she's eaten and how long she's slept for as well as all the activities she's done with pictures. This is reassuring, as a parent, because I get updates throughout the day. Would recommend this nursery to anyone.

and eaten.