Norfolk House Nursery - Norfolk Road

3 Norfolk Road, Edgbaston, Birmingham B15 3PS
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9.9 161 Reviews
  • Norfolk House Nursery - Norfolk Road, Birmingham
Norfolk House Nursery provides full-time and sessional day care for children aged three months to four-years-old, within a spacious Victorian house, that is situated close to Norfolk House School.

A team of skilled and professional childcare staff offer children the opportunity to spend all of their time learning, supporting them in a carefully developed learning environment. Staff work together ensuring that children are safe at all times as they learn and grow in a light, airy and spacious environment.

All rooms at the nursery are carefully designed and furnished with solid maple furniture and encompass a range of activity areas including: role-play, science and discovery, construction, art, wet play and literacy.

The nursery has its own secure grounds with a secret garden, log cabin, staged area and musical gazebo where children can benefit from storytelling, ball and sand pits, vegetable and plant boxes and a fruit growing area. All of these things encourage and support each child's learning and development, while offering them the chance to get fresh air and exercise regularly.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Jamila McDonald (Nursery Manager)

Number of Childcare Staff

  • 21

Total Places for Children

  • 58

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Funding & Fees

  • Under 3's: Full time Monday - Friday 7am - 7pm = £347 / Full day 7am - 7pm = £76 / Morning 7am - 1pm = £48 / Afternoon 1pm - 7pm = £48.


    Over 3's: Full time Monday - Friday 7am - 7pm = £341 / Full day 7am - 7pm = £75 / Morning 7am - 1pm = £47 / Afternoon 1pm - 7pm = £47.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • Car park at the front of the Nursery.

Norfolk House Nursery - Norfolk Road Reviews (161)

9.9

Norfolk House Nursery - Norfolk Road has a Review Score of 9.9 (9.905) out of 10, based on 54 reviews in the last 2 years.
Over all time Norfolk House Nursery - Norfolk Road has 161 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norfolk House Nursery - Norfolk Road
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Total of 161, showing 81-100
Review from Courtney B (Father of Child) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we applied for the nursery we had high hopes for our daughter, and these have been exceeded. She settled in exceptionally due to the friendly and family ethos the nursery has, which is underpinned by fantastic staff. The activities are varied and interesting but also purposeful and educational.
My daughter loves coming to Nursery every morning, long may that feeling last.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
The staff plan some wonderful activities, and it's lovely to hear that your daughter enjoys them and is happy at nursery! Thank you for taking the time to complete this review - we really appreciate…read more
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Review from C C (Mother of Child) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Norfolk House are brilliant, always attentive and willing to help. My son loves going to nursery and during his time there his confidence has grown immensely. English is not his native language and I was grateful when the staff asked me to note down a few words which they could use to help
make him feel more comfortable.


The family-inclusive activities at the nursery is a wonderful arrangement as it allows parents/guardians to see how kids interact in the environment.


Overall I would highly recommend this nursery.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
It's lovely to hear that your son enjoys nursery so much, it's a pleasure caring for him-thanks so much for your review!
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Review from A S (Mother of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has attended Norfolk House Nursery since around 11 months old. As she has moved from the baby, toddler and now preschool room she has always been surrounded and supported by the wonderful staff there who make the nursery feel like home. She loves her key workers and has grown in such confidence
preparing her really well for school. The garden is fantastic and the range of activities (rhythm time, forest school etc) make for a rounded and fun place to be! Staff always go the extra mile and I’m constantly impressed with the thought that goes into stay and play sessions etc.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Reviews like this mean so much, thank you! Its been a pleasure caring for your little one, and ensuring she is prepared for every next step. Thank you for choosing Norfolk House Nursery and taking…read more
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Review from Carl G (Grandfather of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is clear from the photographs, postings and feedback that our granddaughter is thriving whilst at Norfolk House Nursery. The facilities and equipment are maintained to a high standard and safety have a clear focus. She clearly enjoys her time at nursery and the interaction with other children sharing
learning experiences. The variation of activities are extensive and stimulating. We can see that when she demonstrates to us the new skills she has learnt - general movement and mimicking actions at present - and we can't wait until her voice arrives.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you so much for your lovely review. It's a pleasure caring for your granddaughter and making sure she has the best time!
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Review from M E (Mother of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff who have looked after my daughter since babies 1, now in preschool.
The outdoor space at the nursery is exceptional, with lots of places for the children to explore as well as games and equipment. My daughter has really thrived whilst being at Norfolk house and has been encouraged
and supported throughout.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for being part of Norfolk House Nursery, it's been a pleasure caring for your daughter.
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Review from J B (Mother of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our eldest child has been at Norfolk House for almost 3 years now and has thrived in this nursery. The staff are so engaging and caring, and the facilities are excellent. She particularly enjoys the outside space including 1.5 days of forest school activities each week, as well as the other extracurricular
activities throughout the week. Transitions from room to room have been managed well and she has made some wonderful friends. Our youngest has recently joined and has settled really well. Both our children love coming to nursery every day and we have recommended it to many of our friends.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Forest school is a firm favourite, they absolutely love it! I'm so glad to hear that your little ones are developing well and enjoying nursery. Thank you for your lovely review, I will make sure I…read more
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Review from S B (Mother of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this nursery goes back to 2016 when my daughter started with them. I was so nervous as my daughter was only 11 months when she joined but the staff reassured me she would be fine. They did everything with reason to support this, and they were right. My daughter was fine. She stayed
there from babies right through to graduation and I cannot fault this nursery at all, it’s the only nursery I would go to send my children and currently, my son goes there and he just loves it and the staff love him.


I have watched my son go from babies room to now toddlers and he's just doing wonderful. His speech is coming on and he's so much more independent doing things. He's always happy when I come to pick him up and that reassures me how content he is with the nursery. I would recommend anyone wanting to join the nursery to do so early as spaces here go so quick, because of how popular they are. You won’t regret it because the staff work with you and your child. Best decision I made!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
What a wonderful review thank you so much! It's a pleasure caring for your son as it was your daughter, thank you for choosing Norfolk House Nursery! I'm so glad you can see how the staff genuinely…read more
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Review from K B (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so delighted to have chosen Norfolk House Nursery for our children. The staff have gone out of their way to make secure and lasting bonds with the children, which have continued even after my eldest left for school. They take notice of my child's interests and build activities around these. Both
of my children have thrived here and always give me the biggest smiles at pick-up time, chatting all the way home about what they have got up to.


The food is varied and nutritious and the children are encouraged to learn about healthy eating through the cooking club. The outside space is excellent with Forest School being a real highlight for my pre-school child. The equipment is often updated, most recently a new mud kitchen area.


I would recommend Norfolk House to any parent looking for quality childcare with passionate staff that will provide excellent care for your child, listening to both the child's and parents' needs and ensuring the children develop to their full potential.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you so much for this wonderful review, the most important part of nursery is to ensure that the children have strong bonds with the staff, this enables them to be comfortable and therefore…read more
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Review from Elaine B (Grandmother of Child) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddaughter has really developed her confidence and skills since she started at Norfolk House. She loves going to nursery and all of the activities she takes part in such as ballet, rhythm time and the stay and plays - especially meeting the Easter bunny! We love all of the paintings and crafts
she comes home with too!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for your lovely review. I'm glad your Granddaughter enjoys the extra circular activities and meeting the Easter Bunny! Your time completing this review is much appreciated!
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Review from C C (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been going to Norfok House Nursery since she was 7 months old. Her key persons, the management team and the rest of the staff have always been very caring and supportive of her development. We have been very pleased with the nursery and wouldn't hesitate to recommend it to other parents.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to complete the review, and for being part of the Norfolk House Nursery family.
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Review from Y A (Father of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been going to Norfolk House Nursery since he was 10 months old. He enjoys coming to nursery. Management has been very approachable and helpful. They use the open space wisely and engage the kids in different activities which they seem to love.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
It’s lovely to hear that you find managers approachable, we think it’s extremely important for management to have an open-door policy and be involved in the rooms day today, it’s great that you can…read more
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Review from Suki K (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been impressed with the overall management, enthusiasm and engagement with parents and the children at Norfolk Nursery since my first child joined just over 5 years ago so it wasn’t a difficult decision when choosing a childcare place for my second child. Norfolk House Nursery have always communicated
honestly and openly during the pandemic which only reinforced my trust with them. Thank you to Norfolk for giving my two sons the best start in education!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to complete the review. I have asked the manager to contact you to discuss any areas you feel we could improve on.
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Review from R G (Grandmother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff. Our granddaughter loves going there.
It gives my daughter peace of mind to know our granddaughter is so well cared for whilst she and her partner are at work.
Plenty of things to do and play with.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you so much for the review, it’s lovely to hear that you are happy with peace of mind. I’ll be sure to pass your review to the team - thanks for taking the time to complete this - we really do…read more
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Review from Robyn G (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started at Norfolk House in February and we have been so pleased with how she’s settled in. Since she started, the communication from staff has been fantastic - which as a bit of an anxious first-time mom is just what I needed! She has come on leaps and bounds since starting at Norfolk
House Nursery!
They cater to her dietary needs/allergy and her everyday care in a very professional and meticulous manner, and any questions or suggestions are answered in a very timely manner. We also really feel that they truly care for the pupils at the nursery - our daughter has developed a lovely bond with the staff there, and she smiles and kicks her legs as soon as we park in the car park!
The facilities at the nursery are brilliant, particularly the outside space which is well utilised. The variety of activities they plan is also brilliant - she is always tired when she get home!
We are very happy we chose to send our daughter to Norfolk House Nursery and would confidently recommend it to anyone.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
What a lovely review, thank you so much! I am so glad you can see how much we care for the children and that your daughter is happy, welcome to the NHN family!
I will be sure to pass this on to the…
read more
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Review from Melanie S (Mother of Child) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with Norfolk House Nursery. Our son started when he was 9 months and has already built incredibly strong relationships and loves his time there. Every day he is being nurtured, loved, encouraged to develop his own personality and to learn through play. He has gained so much confidence,
and it’s a real pleasure to see how much he enjoys his time at Norfolk House Nursery. He has a significant food allergy and I couldn’t praise the chef and all the staff any more for how much they make sure his nutritional needs are being met and that his meals don’t outwardly differ to those of the other kids. Thank you to all the staff who really care and look after the kiddies ( and the parents! ). Sending your little one to nursery is always a big and sometimes difficult step, but everyone at Norfolk House Nursery is so kind and forthcoming that it makes this difficult transition a real walk in the park. Thank you!
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Review from Rachel Y (Mother of Child) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two of our children have attended Norfolk House Nursery (Norfolk Road) with our youngest currently at preschool. We have always been grateful for the amazing care given, wonderful staff, fantastic facilities and cleanliness. We are continually amazed by the effort and dedication of the staff as I recently
reviewed my child’s learning journey folder at parents' evening. There were so wonderful memories captured with so many lovely photos showing how much my child enjoys all the planned activities particularly cooking club. Our son also really enjoys rhythm time and forest school at nursery. We always feel at ease dropping our child off at nursery as we know he will be in safe hands. We would highly recommend Norfolk House Nursery and would like to thank all the staff for your care and dedication.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
What a lovely review, I will be sure to pass this on to the team. Thank you for being part of the NHN family and for recognising the wonderful job the staff do. I'm glad you enjoyed looking through…read more
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Review from Harriet B (Mother of Child) published on 12 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my boys have spent their nursery experience at Norfolk House. Both have had an amazing time and it really prepares them for starting school and excels their learning. The outdoor space is particularly impressive and all the staff are caring and that is so important! You really feel that they care
for your children as much as you do.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
I love hearing what a wonderful time the children have at Norfolk House Nursery while learning, and developing, and that you can see how much we care for all the children and are treated as…read more
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Review from Louise R (Mother of Child) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We decided to move our son to a new nursery for his final year before going into reception. It was a huge decision because we didn’t want to upset him having been at his previous setting since the age of 1. It was challenging for the first two weeks, after that he’s been excited to go and even disappointed
if I try to pick him up too early! The team in the pre-school room are excellent. The management team are efficient and always get back to you on the same day. I’ve even had email replies at 9 pm! The extra activities are incredible. Forest school is probably our son's favourite, but there’s also football club, Rhythm Time and seasonal and topical events where families can attend and join in for example to celebrate Black History Month, Halloween and Bonfire Night. In comparison to our last nursery, Norfolk House is more dedicated to the children’s development not only with phonics and numbers, but also science, the world and their social development. Well done Norfolk House!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Louise, thank you so much for your wonderful review, I will make sure I pass it to the team in Pre-school! It's a pleasure caring for your son and it's lovely to hear that he enjoys his time with us…read more
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Review from Serina B (Mother of Child) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has started in the last couple of months at the age of 1 and we can already see how much he has developed and how much he loves being at the nursery. The staff have been so welcoming and so kind and our son has created lovely bonds with the staff. Our eldest also attended Norfolk House and we
would highly recommend it to other parents. The activities and trips they get to do really build on their development and independence.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to complete this review, we really appreciate it. It's lovely to hear that you feel part of the Norfolk House Nursery family!
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Review from David P (Father of Child) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter recently joined Norfolk House Nursery. We've been absolutely delighted so far with the level of staff commitment demonstrated, nursery facilities, and general settling-in period for our daughter. The staff are always warm and welcoming, show a genuine interest in her development, and take
the time to update us each day with her progress.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
David, thanks for your review! It's a pleasure caring for your daughter and working with you all.
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Norfolk House Nursery - Norfolk Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Norfolk House Nursery - Norfolk Road is calculated as follows: ( (594 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 641 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Norfolk Road is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 number of registered child places is 11.6, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Jamila

Jamila McDonald

Job Title: Nursery Manager Joined: 2011

I started working at Norfolk House Nursery in 2011 as a Nursery Nurse. Over the years, I have progressed throughout my career transitioning from Nursery Nurse to Senior Nursery Nurse, Room Leader, Deputy Manager, and now Nursery Manager. I enjoy every minute of my time working at Norfolk House Nursery.


I believe our high standards, and passion to give all children the very best start in life is something to be proud of! We strive to give each child the best care and education that they deserve!


It has been a pleasure to meet so many lovely families during my time, which makes me so excited to become Nursery Manager at Norfolk Road after 10 years, I can’t wait!

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Norfolk Road to verify any information. View our terms and conditions. Norfolk House Nursery - Norfolk Road has an Enhanced Service - more info.