Norfolk House Nursery - Norfolk Road

3 Norfolk Road, Edgbaston, Birmingham B15 3PS
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9.9 161 Reviews
  • Norfolk House Nursery - Norfolk Road, Birmingham
Norfolk House Nursery provides full-time and sessional day care for children aged three months to four-years-old, within a spacious Victorian house, that is situated close to Norfolk House School.

A team of skilled and professional childcare staff offer children the opportunity to spend all of their time learning, supporting them in a carefully developed learning environment. Staff work together ensuring that children are safe at all times as they learn and grow in a light, airy and spacious environment.

All rooms at the nursery are carefully designed and furnished with solid maple furniture and encompass a range of activity areas including: role-play, science and discovery, construction, art, wet play and literacy.

The nursery has its own secure grounds with a secret garden, log cabin, staged area and musical gazebo where children can benefit from storytelling, ball and sand pits, vegetable and plant boxes and a fruit growing area. All of these things encourage and support each child's learning and development, while offering them the chance to get fresh air and exercise regularly.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Jamila McDonald (Nursery Manager)

Number of Childcare Staff

  • 21

Total Places for Children

  • 58

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Funding & Fees

  • Under 3's: Full time Monday - Friday 7am - 7pm = £347 / Full day 7am - 7pm = £76 / Morning 7am - 1pm = £48 / Afternoon 1pm - 7pm = £48.


    Over 3's: Full time Monday - Friday 7am - 7pm = £341 / Full day 7am - 7pm = £75 / Morning 7am - 1pm = £47 / Afternoon 1pm - 7pm = £47.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • Car park at the front of the Nursery.

Norfolk House Nursery - Norfolk Road Reviews (161)

9.9

Norfolk House Nursery - Norfolk Road has a Review Score of 9.9 (9.905) out of 10, based on 54 reviews in the last 2 years.
Over all time Norfolk House Nursery - Norfolk Road has 161 reviews.

Overall Experience
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Total of 161, showing 121-140
Review from Julia W (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery have looked after and helped develop both my children and I completely trust them. The staff are down to earth and always offer development suggestions to work on at home when appropriate.
The last year with COVID restrictions has been difficult, however the staff have really
gone above and beyond to ensure the children in their care have fun and ‘business as usual’ for them.
I would not hesitate to recommend this setting for any pre-school child.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Julia, thank you for your kind words and for recognising our work through COVID. It is very much appreciated!
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Review from Charlie R (Father of Child) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased we chose Norfolk House for our daughter. She is so happy there and is learning a huge amount. The activities and learning are varied, keeping the children interested and there is a fantastic garden for them to explore and play in. The staff work really hard and always have the time
to give us detailed feedback each day. Our daughter has really bonded with the staff and has made some great friends with the other children.
The food provided is excellent and dietary requirements are happily accommodated by the nursery.
We can go to work during the day with full confidence that our little one is being well looked after as well as learning and having the time of her life. Thank you Norfolk House Nursery and all of the team.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you so much for taking the time to do a review. It's great to hear how happy your daughter is and that she is enjoying the nursery so much! I will be sure to pass this onto the team!
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Review from Penny P (Mother of Child) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House is a wonderful nursery. The staff are friendly and professional, and most importantly have the best interests of the children at heart. I'm so impressed with the variety of stimulating activities, and I always feel safe leaving my child in their care. I would definitely recommend!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to write a review. It's so nice that you can see that we put the children at the heart of everything we do! I will pass your kind words onto our wonderful team!
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Review from Clementine J (Mother of Child) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming, kind, great activities. Staff interested in my children's development. Lots of feedback about how they are getting on, including art sent home and lots of pictures/reports too. Forest school several times a week which my son loves. Healthy meals cooked on-site which my son also seems to enjoy
very much. Both children have settled in very quickly and are relaxed and comfortable there.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Our Forest School is so much fun and is a firm favourite with all! Thank you for taking the time to complete this review!
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Review from Emily R (Mother of Child) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so thrilled with Norfolk House Nursery. We enrolled our daughter before she was born because we had heard such good things about the Nursery from friends and other parents and are so glad that we did. Our daughter absolutely loves attending Nursery (currently attending full time). The care and
education that management and staff provide the Children certainly helps my husband and I feel more comfortable about us both working full time. She is really stimulated and learns so much from them both socially and educationally. She has also developed close and special bonds with many of the staff which is especially important to us given COVID19 restrictions on seeing family and friends. I highly recommend Norfolk House Nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you so much for taking the time to write this review, I will make sure it is passed to the team!
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Review from Thomas B (Father of Child) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good staff, always encouraging and always playing with the children. Really good organisation and management, especially during the COVID pandemic. A great nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to do this review, I will pass it onto the team.
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Review from David B (Father of Child) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery - Norfolk Road, has been brilliant for our daughter. Throughout quarantine, they have been in daily contact, either to update us as to their own policies and openings, to ask us how we are, or to send us activities or updates from the nursery for us to do with our daughter at home.
They've also arranged regular Zoom calls so that our daughter can see the nursery staff and some of her friends who are still in attendance. It's been really helpful and encouraging to see the effort and dedication that the nursery and their staff have gone to, so as to keep in touch with us. With our daughter going back to nursery it's been great to see that in a lot of ways she has just picked up where she left off and seems comfortable, confident, and safe when there. Obviously, a huge part of this is the great staff who look after her every day and who we know she's very fond of. I would recommend the nursery to anyone.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the to complete this review, we very much appreciate it!
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Review from Jonathan F (Father of Child) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started here in January at the age of 11 months and we have been really very impressed indeed. The facilities are great and the garden has been fantastic in the nice weather. The menus put together by the chef are fantastic and varied.
In particular, I want to say how happy we are with
the standard of communication from the nursery manager - we really feel that she has a detailed knowledge of our daughter and her needs, and her cool-headed approach during the COVID-19 pandemic has been exemplary.
Finally, we have really appreciated the way that the nursery staff have continued to work in order to keep the nursery open during the pandemic to look after Keyworker children (which inevitably involves risks to their own health). This has always been with a smile and a positive attitude (special mention to the two staff who have had a lot of contact with our daughter over the last 12 weeks).
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to write this lovely review, much appreciated.
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Review from Kate H (Mother of Child) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been attending Norfolk House Nursery since August 2019 and we have been really happy with the care he's had there. The staff are always friendly and have taken delight in looking after him and watching him grow. The facilities are excellent, particularly the outdoor space. Communication
from management and room staff is always timely and effective. The nursery have been particularly supportive around the current coronavirus pandemic, with excellent resources disseminated to parents and the nursery remaining open to keyworkers' children.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk Road
Thank you so much for this lovely review, really appreciated.
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Review from Emma W (Mother of Child) published on 10 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has just recently started Babies 1 in this nursery and it's been lovely. We had a phone call letting us know about how she was getting on. When I come to collect my daughter I always get told what she has done in the day and how much food she has had. My daughter has really settled in well
as she sits and cuddles with the teachers there already. I'm really happy that she likes it here and all the staff are very helpful.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you for the review, I will pass it onto the team.
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Review from Suzanne D (Grandmother of Child) published on 9 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I collect my granddaughter from Babies Two at Norfolk House once a week. I always find her smiling and happy, she is clean and freshly changed. I am told everything she has done in the morning, what she has eaten and any other relevant information. Her key worker hands her over, enquires what we may
be doing in the afternoon and everyone we see as we walk down the stairs and out the door knows her name and says goodbye. There is such a lovely family feel about the place and a genuine warmth and interest in the children and their lives, both in and out of the nursery.
The facilities, staff, information boards and outside space are all excellent and the most is made of everything the nursery has to offer.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you so much for taking the time to complete this, I will pass it onto to the team!
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Review from Kay S (Mother of Child) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter loves Norfolk House and has made amazing progress since she joined. The staff are really supportive of her development and seem to really care how she is doing. Recently when she was poorly even the handyman wished her well as we were leaving early. Will be sad when she has to go to school.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to complete a review, much appreciated.
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Review from Haroulla J (Mother of Child) published on 26 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started at Norfolk House Nursery in July and I’m so pleased I chose this nursery. The management and staff are great, friendly, and helped my son settle in really well. It’s a great feeling to be able to leave your child at nursery and feel relaxed and happy to do so as you know they’re in good
hands. They do so much with the children too. I can’t recommend it enough. Thank you to all the staff for making my son's experience (and mine) at nursery a happy one.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to do this review. I will pass it on to the team.
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Review from Bally B (Mother of Child) published on 12 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this nursery enough, the staff are very friendly, caring and patient and have gone the extra mile to make sure my son settles. I am very grateful to all the staff for looking after our precious little one so well. I know he is in safe hands I can go to work without worrying about him.
I am very happy with his development. The staff have listened and responded to us and they are always happy and bright. There is a great working relationship between staff in his room, communication is regular, immediate, effective and professional, activities are varied and have really promoted my son's speech and understanding. I would highly recommend it to any parent or carer.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you so much for this wonderful review, I will ensure I pass it onto the team!
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Review from S S (Mother of Child) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All my children have been coming to this nursery and they have always been amazing with all of them. My youngest started this Sept 2019 and she was very unsettled, but with the help and support from all the staff she is now happy. The staff have been fantastic.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you for taking the time to complete the review!
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Review from Sally H (Mother of Child) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Norfolk House (Harborne Road) since April.
The facilities are great, there are always events and activities planned.
The outside space is very big so the children have enough room to run around and explore.
The biggest attraction to this nursery has to be the staff.
They are always friendly and kind. If you have any queries or concerns they go above and beyond to facilitate. The staff genuinely care for the children who attend and this reflects in my daughter's love for the place. My daughter really enjoys her time at the nursery. We feel we definitely made the right choice.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you so much for your wonderful feedback Sally! I will ensure this is passed on to the team!
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Review from Rachel L (Mother of Child) published on 30 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy started at Norfolk house in January. He is so happy going to nursery! It was lovely to see him run and hug one of the staff when we returned from two weeks of holiday! The staff have been so supportive and friendly and take the children’s individual needs into account. We are really pleased
with how well our son has settled in. Thanks Norfolk House Nursery!
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you very much for taking the time to complete this!
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Review from Daniel T (Father of Child) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A safe, friendly and welcoming nursery that my son looks forward to attending. They have lots of fun activities to do both inside the well-stocked rooms and outside in the large clean and green secure space. The food menu is well varied and healthy with access to fresh fruit throughout the day. The
staff are all excellent and I have full peace of mind while at work that my son is being well cared for.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you so much for your lovely review.
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Review from Laura K (Mother of Child) published on 20 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Daughter has been attending Norfolk House since 2016. She is quite a cautious child but her confidence and independence have grown hugely in the time she has been there. The staff are welcoming and caring and even staff who work in different rooms knew her name from early on.
The staff work really
hard and are always enthusiastic and encouraging. They make sure the transition between rooms is gradual and were really supportive of our daughter when she moved to the preschool room, which she found a bit challenging. The activities are fun and varied yet educational and there is a good range of additional optional activities too, including some day trips which our daughter loves.
The outside space is great and we really like the fact that the children go outside daily whatever the weather. There is plenty of space to run around and lots of fun areas for them to explore.
Overall we are really pleased with Norfolk House and wouldn’t hesitate to recommend it to other parents.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you Laura.
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Review from Georgina T (Mother of Child) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child had been in the nursery for 15 months now. He has been in the babies and toddler rooms. The dedication of the staff to organise different and original activities on a daily basis is brilliant. They regularly rotate the room and ‘set’ play areas around ensuring each day is new for the children
in their care. All of the staff are so friendly and know my son's name. Great family feel to the whole nursery.
Reply from Hayley Fox at Norfolk House Nursery - Norfolk Road
Thank you.
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Norfolk House Nursery - Norfolk Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Norfolk House Nursery - Norfolk Road is calculated as follows: ( (594 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 641 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Norfolk Road is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 number of registered child places is 11.6, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (4)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Jamila

Jamila McDonald

Job Title: Nursery Manager Joined: 2011

I started working at Norfolk House Nursery in 2011 as a Nursery Nurse. Over the years, I have progressed throughout my career transitioning from Nursery Nurse to Senior Nursery Nurse, Room Leader, Deputy Manager, and now Nursery Manager. I enjoy every minute of my time working at Norfolk House Nursery.


I believe our high standards, and passion to give all children the very best start in life is something to be proud of! We strive to give each child the best care and education that they deserve!


It has been a pleasure to meet so many lovely families during my time, which makes me so excited to become Nursery Manager at Norfolk Road after 10 years, I can’t wait!

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