Norfolk House Nursery - Norfolk Road

3 Norfolk Road, Edgbaston, Birmingham B15 3PS
Review Us
9.9 180 Reviews
  • Norfolk House Nursery - Norfolk Road, Birmingham
Norfolk House Nursery provides full-time and sessional day care for children aged three months to four-years-old, within a spacious Victorian house, that is situated close to Norfolk House School.

A team of skilled and professional childcare staff offer children the opportunity to spend all of their time learning, supporting them in a carefully developed learning environment. Staff work together ensuring that children are safe at all times as they learn and grow in a light, airy and spacious environment.

All rooms at the nursery are carefully designed and furnished with solid maple furniture and encompass a range of activity areas including: role-play, science and discovery, construction, art, wet play and literacy.

The nursery has its own secure grounds with a secret garden, log cabin, staged area and musical gazebo where children can benefit from storytelling, ball and sand pits, vegetable and plant boxes and a fruit growing area. All of these things encourage and support each child's learning and development, while offering them the chance to get fresh air and exercise regularly.
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Funding & Fees

Under 3's: Full Time Monday - Friday 7am to 7pm = £375 / Full day 7am to 7pm = £82 / Morning 7am to 1pm = £52 / Afternoon 1pm to 7pm = £52.


Over 3's: Full time Monday - Friday 7am to 7pm = £368/ Full day 7am to 7pm = £81 / Morning 7am to 1pm = £51 / Afternoon 1pm to 7pm = £51.

Contact Norfolk House Nursery - Norfolk Road to get a personalised quote.

Contact Norfolk House Nursery - Norfolk Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Jamila McDonald (Nursery Manager)

Number of Childcare Staff

  • 21

Total Places for Children

  • 58

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • Car park at the front of the Nursery.

Norfolk House Nursery - Norfolk Road Reviews (180)

9.9

Norfolk House Nursery - Norfolk Road has a Review Score of 9.9 (9.946) out of 10, based on 45 reviews in the last 2 years.
Over all time Norfolk House Nursery - Norfolk Road has 180 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norfolk House Nursery - Norfolk Road
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Total of 180, showing 41-60
Review from G M (Mother of Child) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery has yet again exceeded my expectations of what an early years setting should be like. From the detailed parent's evening meeting, (that clearly showed how well staff know the children in their rooms), to their support during difficult nap transitions. Norfolk House Nursery - Norfolk Road
excels in their professional performance as well as excelling in their personal nature towards all children and parents. Thank you for your continued support in taking care of and academically developing my daughter.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadWhat wonderful feedback, thank you so very much. It's a pleasure caring for and educating your little one, thank you for being part of the Norfolk House Nursery. I'll be sure to pass your feedback to the team.
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Review from K H (Mother of Child) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little girl has been at Norfolk House Nursery for 18 months now. I'm very happy to know that she spends her time in such a lovely setting with great staff. She takes part in many activities and is happy to play with her friends each day, it has been great watching those bonds emerge. Nursery holds
regular stay and play sessions, which are a nice chance to see what she gets up to.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your kind words, it's great to hear how happy your daughter is at nursery! Thank you for being part of our community!
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Review from M B (Mother of Child) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy is so happy here. He loves the staff who are all so warm, welcoming and kind and look after him so well. He gets to do so many wonderful activities and has learnt so much during his time here.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so very much for your lovely review! It's great to hear how much your little one enjoys his time with us.
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Review from V S (Mother of Child) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with Norfolk House Nursery - Norfolk Road. The staff go above and beyond for all the children and they really look after the children very well. My son absolutely loves the nursery. There is a variety of nutritious food served daily. Thank you for being a very caring and wonderful
nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for your kind words. I will be sure to pass it onto the wonderful team who I know will be happy to hear.
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Review from K K (Mother of Child) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery has exceeded my expectations. My child has been there for two years now, and we have seen him flourish and build strong bonds with the nursery staff who clearly take pride in caring for our little one.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for your wonderful review; we really do appreciate it! I'll be sure to pass it on to the team.
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Review from Ian R (Uncle of Child) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My niece is really happy At Norfolk House and she is developing really well. She talks about the nursery all of the time when I come to visit her or she comes to visit me, letting me know everything that goes off throughout the day.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your review, we really appreciate it.
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Review from David W (Uncle of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House is a lovely environment that involves family members in reading stories to the young ones. My niece attends Norfolk House and I was invited to read a story to the pre-school class. I was welcomed and thanked. Overall, a lovely experience and seemed a super place where my niece is very
happy.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for being involved; it really does benefit the little ones, so we really appreciate your time attending. We are very grateful that you took the time to complete a review.
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Review from Iqbal M (Father of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had our twins attend Norfolk House for a year before they started school; our experience was very positive. The nursery has a great ethos and fantastic staff who really care for the children and provide a warm, welcoming and friendly environment. Staff at the nursery are what separate good nurseries
from bad ones; the staff here are long-term and are all very experienced, and even the younger staff are incredibly friendly and attentive. The environment is a great mix of play and learning, with lots of outdoor activities such as forest school which introduces children to creatures and promotes outdoor learning and play. There are many activities and events which involve parents. In my opinion, this nursery is exceptional and I highly recommend it.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for acknowledging our wonderful staff team, I'll be sure to pass on your kind words to the team!
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Review from A P (Aunt of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Little one is loving being at nursery. She has settled well since she started. She’s learning so much and making new friends. Learning all the skills she needs for the future. She is very happy. She loves the routine.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your kind words and getting involved! Its lovely to hear that your little one enjoys nursery!
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Review from N M (Aunt of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have attended Norfolk House Nursery on a few occasions for my niece's performances and events. I attended her Halloween performance, Christmas Nativity and Easter service. We absolutely love attending these special moments and coming along to Norfolk House. The staff are always accommodating, polite,
caring and happy. We have always felt so welcome and special when we’ve attended. The nursery itself is beautiful! The facilities are spotless, it always smells so clean and tidy. The outside forest school is one of the best I’ve seen and the children gain so much from playing outside in forest school and being offered so many different experiences outside. They offer so many fun activities for all the children of all ages, including special family-attended experiences like the car wash, fireworks, story reading and fates. The progress the children make at Norfolk House is a good representation of the staff, their expectations and Norfolk House as a whole. We cannot wait to be involved in all the fun again!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for being part of the events, its so lovely when the whole family gets involved. It means so much that you acknowledge all the wonderful things the nursery does and that we implement the highest of standards. Your time to do this review is very appreciated.
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Review from I S (Mother of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started Norfolk Road Nursery in January when he was 13 months old. At first, he had slight separation anxiety, however, he overcame it swiftly due to the warm nature of all the staff. He has been at nursery for 3 months and has developed in many aspects. He is gaining confidence each week and
has become very outgoing. As parents, we are extremely delighted with how his character is developing and are grateful to all the nursery staff for their efforts and support. My son started nursery when his brother was only 4 weeks so there was a lot of change in his life; the nursery did their utmost best to welcome my son and create a comfortable environment for him which we are very grateful for, as a result, he has settled in exceptionally well and absolutely loves nursery! Staff are very friendly, you definitely won’t regret sending your child here!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadIts so lovely to hear how well your little one is settled now and that the team helped you all through the transition to overcome a difficult time. Thank you for choosing NHN and for your wonderful review.
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Review from Sarika K (Mother of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been at the nursery for 3 years now and all I can say is the staff are fantastic! They are always arranging fun activities and thinking ahead of ways to keep little ones stimulated. They build great bonds with the children. I love the effort they put into the events also. The food is great,
has an on-site personal chef. Nursery managers are also very approachable if you want to discuss any issues and are always quick to keep improving.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for your kind words, it really does mean so much to everyone that the staffs hard work and commitment is acknowledged by families. They really are all wonderful, they are all so committed to ensuring the children are happy and safe! Thank you for being part of the NHN family.
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Review from Maryam A (Mother of Child) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a first-time mother, I was very nervous putting my son into full-time nursery having spent a wonderful year off on maternity leave. I can honestly say the support and communication I received through such a difficult transition period for both of us was exceptional! Presently my son is three months
into his journey at nursery and it is so heartwarming to see the relationship he has built with staff members I want to thank three staff members in particular for playing such an integral part in his development. Staff from other rooms are very friendly it’s really nice to see how they know my son's name he isn’t just another child at the nursery this attention to detail and friendly nature of each staff member shows how I made the best decision in sending my son to Norfolk House Nursery. He has flourished through such a friendly, safe environment. He now looks forward to nursery and runs inside every morning I drop him off. One of the best feelings as a mother is knowing my son is settled and happy.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThis is so special to us because it demonstrates that our aims are met, we want every child to feel safe, special, happy, involved, settled, the list goes on! So to hear your kind words really does mean so much to us all. I feel incredibly lucky to have such a fantastic team who genuinely care for the children. Thank you so very much!
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Review from Theodora T (Mother of Child) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started at the nursery this year and our child has been made very welcome. We feel all his needs have been accommodated for and our child is really enjoying going to nursery. Thank you to the staff for being so attentive and helpful.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadIt's great to hear the feedback and that you are happy! Thank you for choosing Norfolk House Nursery and for taking the time to do a review!
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Review from Glynis R (Grandmother of Child) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the Grandparents Day in 2023.
Where I made jam tarts with my granddaughter.
The staff were friendly pleasant helpful and all the children were involved nothing was too much trouble for the staff.
When I visit the area I always collect my granddaughter from nursery, I always feel welcome
and the staff always inform me what she has done throughout the day.
The nursery is clean security is good and my granddaughter is always keen to attend because the activities and trips are always hands-on.
I am pleased that my granddaughter attends this nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadIt's great that you got involved; thank you! We are so glad that you enjoyed the special day! Thank you for your kind words; we really appreciate it!
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Review from Dean R (Father of Child) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since September, my daughter has been attending Norfolk House Nursery and I couldn't be happier with her experience thus far. As an educator myself, I understand the importance of nurturing and high-quality early education, and Norfolk House Nursery has truly exceeded my expectations.
Not only has
my daughter grown in confidence, but she has also acquired a wide range of new skills during her time at Norfolk House. The early years curriculum provides an excellent foundation for learning. It encompasses all areas of development. I have been amazed at how quickly my daughter has absorbed new knowledge and put it into practice
In conclusion, I am delighted with the experience my daughter has had at Norfolk House Nursery. The excellent care, dedicated staff, comprehensive curriculum, and enriching activities have had a profound impact on her development. Seeing her happy and chatty about her day is a testament to Norfolk House's commitment to providing the best possible education.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for your wonderful review - we really do appreciate all your acknowledgements of the team. We are so pleased your little one is getting so much from her time with us!
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Review from Faisal M (Father of Child) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery is set within a welcoming environment and has small room sizes, sufficient staff cover and overlap with key workers. The hours of 7-7 suit well for working parents and the staff are very flexible with drop off and pick up times. Staff are caring, provide useful updates and progress throughout
the year and are receptive to queries and concerns. The physical environment, food, facilities and access to clubs and activities are wide-ranging.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your review; we appreciate your kind words!
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Review from E C (Father of Child) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clear to see why Ofsted is consistently rating this nursery as Oustanding. My 11-month-old son has been attending the nursery for the past month and the staff have been fantastic at helping him to settle in. The activities that he is doing daily, far exceed what me and my wife could do with him at home.
I receive an in-depth handover each time we collect him and I can already see how much more developed he is than when he started (wasn't crawling before, but after 1 week of nursery has found his confidence and is now crawling confidently with numerous other development accomplishments noted).
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadIts great to hear how well your little one is developing, and how happy you are. Thank you for choosing Norfolk House - welcome to the community! We appreciate your time in doing a review and for your kind words!
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Review from Lucy T (Mother of Child) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing nursery! My son has become such a funny, confident little boy during his time at Norfolk House and I am constantly amazed at how much he has learnt. The staff are exceptionally caring and supportive. When his baby sister arrived just 3 months after he started, they had already created
such a stable, happy environment for him at nursery which was invaluable in helping him adjust to this huge change in his life and I am incredibly grateful. Other standout features include the huge inspiring garden and the regular themed stay-and-plays where I get to witness first-hand the close bonds he has developed with the staff and other children. It’s funny because Norfolk House was not actually my first choice when viewing nurseries, but I am so very glad that we chose this nursery in the end as it is clear that my son has a great time every day surrounded by people who genuinely care about him. The only problem is getting him to leave at the end of the day! Thank you Norfolk House.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadIts lovely to hear how happy your son is and how much he has developed. Thank you for crediting our amazing staff who as you can see really do enjoy their job and care for the children with the highest standards. We all appreciate your kind words- thank you.
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Review from A H (Father of Child) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter loves her time at Norfolk House. The staff all form genuine bonds with the children and provide so much care. The contact and feedback from all staff, and particularly her key workers, has been consistently great helping to reassure us that she is enjoying her time and making friends.
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range of activities, classes and events means that she is always busy and helping to develop key skills.
I would recommend Norfolk House and know that our daughter has gained so much already from attending.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for this lovely review, it's great to hear your daughter is so settled and happy!
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Norfolk House Nursery - Norfolk Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Norfolk House Nursery - Norfolk Road is calculated as follows: ( (508 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 536 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Norfolk Road is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 number of registered child places is 11.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (4)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Jamila

Jamila McDonald

Job Title: Nursery Manager Joined: 2011

I started working at Norfolk House Nursery in 2011 as a Nursery Nurse. Over the years, I have progressed throughout my career transitioning from Nursery Nurse to Senior Nursery Nurse, Room Leader, Deputy Manager, and now Nursery Manager. I enjoy every minute of my time working at Norfolk House Nursery.


I believe our high standards, and passion to give all children the very best start in life is something to be proud of! We strive to give each child the best care and education that they deserve!


It has been a pleasure to meet so many lovely families during my time, which makes me so excited to become Nursery Manager at Norfolk Road after 10 years, I can’t wait!

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Norfolk Road to verify any information. View our terms and conditions. Norfolk House Nursery - Norfolk Road has an Enhanced Service - more info.