Tynemouth Nursery at Billy Mill

142-144 Queen Alexandra Road West, North Shields NE29 9AF
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9.9 185 Reviews
  • Tynemouth Nursery at Billy Mill, North Shields
Tynemouth Nursery at Billy Mill is prominently and conveniently located at the end of the Coast Road. In December 2021 the nursery was judged Outstanding by its Ofsted inspection.

The building was originally two substantial semi-detached houses and together now it forms a lovely sized nursery with Tynemouth's unique homely feel.

With fantastic homely rooms and a large outdoor play area Tynemouth Nursery at Billy Mill, recently refurbished and re-equipped in 2020, offers a catalyst of activities to enable children to learn through play and fulfil their full potential. Tynemouth Nursery at Billy Mill now incorporates a forest school nursery headed up by a fully qualified forest school teacher.

The nursery is proud to have the prestigious Millie's Mark accreditation awarded in 2018, having this award demonstrates the nursery's commitment to going above and beyond the minimum requirements for keeping children safe.

All staff working directly with children not only hold a paediatric first aid certificate but are also competent in how to apply this in practice.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Shirley Robinson (Nursery Manager)

Number of Childcare Staff

  • 13

Total Places for Children

  • 64

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays

Tynemouth Nursery at Billy Mill Reviews (185)

9.9

Tynemouth Nursery at Billy Mill has a Review Score of 9.9 (9.926) out of 10, based on 42 reviews in the last 2 years.
Over all time Tynemouth Nursery at Billy Mill has 185 reviews.

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Reviewer Connection to Tynemouth Nursery at Billy Mill
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Review from Gabriella B (Mother of Child) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child was a very shy, quiet, not talkative and played by himself the majority of the time. Started in September, he's now talking nonstop, he's playing with friends, he is no longer the shy little boy he once was. Nursery is also helping with his toilet training which is going amazing.
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Review from S F (Mother of Child) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Tynemouth Nursery at Billy Mill for almost a year and all of the staff have been great at helping her settle in. She loves her key worker and she has formed a lovely relationship with the rest of the staff too. She always eats all of her meals which shows the cooking must
be better than mine! The nursery have been very accommodating and flexible with me when I have needed to move dates around to fit in with work too.
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Review from Lisa H (Mother of Child) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy started nursery in September 2024 at 10 months old and he loves it. He took some time getting settled at hand over, but the girls were all so patient with him and he very quickly had his favourites. The updates on the app are brilliant and really put you at ease that they are being well
looked after. Would highly recommend them.
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Review from Caroline H (Mother of Child) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been at Tynemouth Nursery at Billy Mill since she was 4 months old! My eldest didn't start until she was 1 but I had to return to work early. I have never, ever had any concerns about my baby at Billy Mill it's such a wonderful loving environment and all the girls genuinely care. They're
all so lovely and hard-working we feel very lucky our little one is there (she's now 2) xxx
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Review from Laura A (Mother of Child) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great nursery. All the staff take a personal interest in my son and know him well. He is happy to attend each day and knows the staff well. He has improved so much and I feel the nursery have been really helpful in managing his behaviour, manners, etc. Would highly recommend.
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Review from Esther B (Mother of Child) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our little one has settled so well in Ladybird's room, thanks in no small part to the wonderful, caring staff. They have taken such a nurturing, fun and invested approach to our child, who has come on so much since starting. I love how varied the activities are, how happy our child is there and how
secure and loved they are. The children play outdoors, twice a day, enjoy healthy varied meals and are treated as the wonderful little individuals they are. Handovers and observations are always detailed and specific and the app they use to update you throughout the day is great. So happy we chose here and so grateful for the wonderful staff.
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Review from Laura B (Mother of Child) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend the nursery enough. The support, guidance and general care they have given our daughter has been amazing. They have really helped her develop into a thoughtful, inquisitive and confident young girl and we are so grateful.
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Review from Beth C (Mother of Child) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Billy Mill are absolutely exceptional! From day one of my son starting they have provided a caring, loving and educational environment where children can thrive. My little boy has come on leaps and bounds and it is clear to see how happy and settled he is. The staff in his room are fantastic
and he is genuinely happy to go. His key worker is brilliant and has taken the time to not only build a relationship with my child but with us as parents too, which makes leaving him that much easier. The entire staff are amazing and I couldn't think of a better nursery.
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Review from R D (Mother of Child) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy has been so well cared for since he started in September. I am confident he is safe and his key worker genuinely cares about him. I am kept informed and upto date with what he has been up to and he is supported to develop and learn.
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Review from Kelly K (Mother of Child) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child started in September and I could not be anymore happy with the nursery and the staff. They helped her settle in perfectly. They even helped ease me as a parent. The staff are all so welcoming and helpful. I'm so glad I chose this nursery.
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Review from Orla M (Mother of Child) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Tynemouth Nursery at Billy Mill since April, and I couldn't be happier with the care he receives. From the moment we walk in each morning, his excitement is evident; he truly enjoys his time there. The staff are incredibly attentive and nurturing, making it easy for me to leave
him without worry.
The range of activities offered is impressive, from heartbeeps to various crafts, ensuring that the children are engaged and learning in a fun environment. It's clear that they focus on both educational and creative development, which is something I value highly. And being kept up to date via the app is great.
Overall, I highly recommend Tynemouth Nursery. The loving atmosphere and diverse activities make it a wonderful place for children to grow and thrive.
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Review from Emma M (Mother of Child) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My child's personality is valued and nurtured by the staff. I can't really ask for much more. I appreciate the sense of belonging nursery gives for my child. A good foundation for sense of self before school. Thank you.
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Review from P E (Father of Child) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has had a wonderful learning experience at Tynemouth Nursery. My daughter spoke of the nursery in glowing terms and always would tell us what she had done each day. She was always excited to go to the nursery both to see her friends and the staff. The staff were always welcoming, approachable
and took excellent care of my daughter. I have seen a change in my daughter in the time she has been at nursery. She is more confident and also able to express herself. Overall, my daughter has had a great learning experience at Tynemouth Nursery and I know that she will miss going.
I'd like to give a personal thanks to all of the staff.
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Review from R C (Mother of Child) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My eldest has been at this nursery for over 3 years and my youngest a year now. The staff are all excellent and both my children love coming here and have come on so much. I would definitely recommend this nursery!
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Review from Toni P (Mother of Child) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all lovely here, everyone always greets my child by name as we come in and always makes time for them. If we ever have any concerns they always take time out to address these with us. My child absolutely loves going to nursery and happy to go to any member of staff which as a parent makes
me confident that they feel safe and happy.
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Review from J P (Grandmother of Child) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff know my grandson's name and speak to him directly. A wide range of play and learning techniques. Outside Play encouraged daily. Choice provided at all times. Great variety of healthy food choices and meal plan. Encouraged to use utensils effectively. My grandson loves to go to his nursery
and reaches out to staff. I am happy to leave him with such caring staff, knowing he is in a happy and safe environment.
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Review from Monique B (Mother of Child) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our daughter has been at Tynemouth Nursery at Billy Mill for the last 9 months. With our first daughter, we used another nursery so have experienced using another provider. I can honestly say there is no comparison! All the staff are super friendly and helpful here. Our daughter runs into the nursery
for cuddles with her favourites! We know she is well-fed and looked after. The daily updates always help too. Thank you all very much!
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Review from C F (Mother of Child) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff. Kind helpful and professional. My son has really embraced attending and meeting his milestones and even exceeding them since starting in September. My work is not flexible and could have been very stressful for childcare but the nursery has been amazing, especially the manager. I also
want to mention two ladies with whom my son has built an amazing therapeutic relationship, in which has helped him settle in and supported him with the transition from home to nursery.
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Review from Jordan G (Mother of Child) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing nursery in the area, with super friendly and supportive staff, an amazing system for messaging and seeing updates on your child and so many activities and crafts done in the nursery. I couldn’t recommend this nursery enough they’ve had my daughter from 8 months old and she loves going.
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Review from K M (Foster Parent of Child) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My boys attend Billy Mill. I have to send a review for the stay-and-play that nursery ladies have set up for the children and parents of children with special needs. A brilliant session for the children and parents. Being a parent of a child with special needs can be a lonely place at times. All the
parents are in the same boat and the children can be themselves. They both work so hard and the stay and play show the dedication they have, so the families of special needs children can come together. Sharing ideas and experiences with one another. The children loved it being in their safe place and with their support workers. They put loads of thought into the toys being sensory orientated and snacks being what the children like. They are thoughtful, experienced staff, that go and beyond for the children and their families that attend the nursery. They will always hold a special place in mine and children’s hearts.
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Tynemouth Nursery at Billy Mill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Tynemouth Nursery at Billy Mill is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 497 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tynemouth Nursery at Billy Mill is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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