Bright Horizons Caterham The Laurels Day Nursery and Preschool

Our daughter attends Bright Horizons Caterham The Laurels Day Nursery and Preschool and we will be truly sorry to see her leave to go to school in September. The whole team there is amazing and super flexible! Facilities are great and our daughter always comes home full of joy at what they have completed that day. Highly recommended!

I have transferred my son from another Bright Horizons to Bright Horizons Caterham The Laurels Day Nursery and Preschool and could not be happier. My child is looking forward every day to going to preschool whereas before he was crying every day. The staff are amazing, so are the facilities! Very happy with the preschool and would highly recommend The Laurels to any parents! Thank you.

I would definitely recommend this nursery and have actually referred three friends as a result.

Couldn't recommend it more highly.

We actually moved house about six months ago and have chosen to travel half an hour each way instead of moving to a new nursery.

Staff have always been welcoming and helpful. Management is spot-on and lovely and room staff are always providing excellent care. Initially, I was sceptical, as all parents, however they proved I can trust them and I know I can leave my child there and she will be looked after and I don't have to worry. The communication is great and I don't have an issue to complain about.

My child is happy. development and I know she is safe.

We found the manager and staff to be extremely rude. My nephew attended 3 days as backup care and on several occasions and by different staff members we noted that the staff is extremely rude and so unwelcoming. On the last day, one of the staff members put her hands in front of my sister’s face and screamed saying: “I don't know you, please step back'... even though her child was there for the whole day - how inconsiderate and disrespectful for a parent trying to pick up a child after a long day of work. My sister was shaking from this treatment. Never again with this rude unprofessional nursery! I would not trust my child with them!

Since our two children have started attending the nursery they have both come on so much. We have found the staff to be very professional and a credit to the company. Our children really look forward to going to nursery and we feel that they are benefiting so much from being there.

We are very pleased at how happy our baby is there and how well he is growing and developing. The staff have been amazing at getting him settled in as this is all new to us. The facilities have been great at helping our baby to grow and develop his physical and social skills.

This is my second experience using this lovely local nursery! My eldest attended a few years ago and the wonderful experience we’ve once again experienced for my 1-year-old. We even had the same key person that supported my eldest now welcome my youngest which is so special and testament to the family feel at this setting (meaning the staff love it here too) The activities my little one is experiencing is fantastic and communication daily via the parent app is so helpful in terms of live updates throughout the day so I can easily check in on her day. Management always strives to keep open channels of communication which really supports building parent partnerships and gives that strong sense of trust. I would highly recommend this nursery

I sent my first son to this nursery and didn’t think twice about sending my youngest. What was important to me is that all the staff are near enough the same. It’s the same friendly ladies that care about what they do and you feel totally confident that when you hand your little one over they are going to have the best day!! Their new app is brilliant too, as it gives you regular updates and insight into just how much fun these little people are having together!!

We have always been very pleased with the care given to both of our children at The Laurels over the past almost four years. They have formed lovely bonds with their key persons across the different age rooms. The staff have also supported us as parents through various behavioural challenges/ different phases.

Our two children attend The Laurels. Our daughter has been there for three years and our son for one year. We couldn’t be happier with our choice and both children are happy and thriving under the care of the fantastic team, who genuinely care for their wellbeing and development. The variety of activities and learning opportunities can be seen through the app and also the pictures, cards and crafts that they regularly bring home. We love seeing the updates. The attention to the individual children’s needs is amazing and the staff are always on hand to discuss any specific queries and offer advice, it really is a team effort. What makes The Laurels really special, is the smiles on the children’s faces and their love of attending. It's one less worry, knowing they are safe, happy and learning in a nurturing caring environment.

After seven years of dropping my children at The Laurels, I'll really miss it when my youngest starts school in September. Both my kids have been very well looked after here. The staff really care about the children. My daughter loves her key worker, like family and they have the most lovely, affectionate relationship. The current management team has been in place for about three years or so and is doing a great job. Communication is very good, thanks to an app, where staff also share photos of your child's day. Things are well organised and the managers are very friendly and accommodating. All the staff know all the children's names. The nursery is kept clean. The food is excellent, varied and adventurous. School dinners are quite a shock after this! The staff prepare interesting activities for the children to do and there is a focus on learning in preschool, but not in a pressured way. Drop-off at the door has worked wonders for children going in happily and not clinging/crying.

My little boy really enjoys coming to this nursery. He skips inside and comes out with a smile on his face afterwards. He talks so fondly of the staff, so I know he enjoys spending time with them and feels safe and secure there. I can’t comment on everything below (food, equipment, ICT, cleanliness) because I haven’t been in the nursery for a long time because of Covid rules. I know that there is a focus on learning and on occasion I have asked for an update on where my child is at with his learning and they have shared his learning journals with me. It would be good to get more regular updates on these as a matter of course, rather than on request. I would like to know what the staff are focusing on with my child, as I could then mirror this at home. I do believe this is in the process of happening though and I think they will be uploaded on the online portal. I love the way the staff come to the door and greet the children in the morning. They are always smiling and welcoming.

The Nursery have gone above and beyond for my little lady. I really cannot thank them all enough for everything they have done and are doing for us as a family. I always walk away happy and confident, knowing my daughter is in good hands. Extra shout outs for three members of staff in particular.

We’re so happy with The Laurels and feel so confident, dropping our little girl there every day. In the last month, there has been a shift in management, illness and staffing issues and the acting manager has handled it all remarkably. She communicates with us all and is always smiling, even on the hardest of days. She’s doing such an amazing job since being on her own! Another special thank you, to two members of staff in particular, in the Tulip room, who treat our little girl like one of their own. She loves coming to nursery and it’s all down to them. Thank you so much, for all you do!

This nursery setting is lovely, and it doesn’t seem to matter what room your child is in, they all are wonderful. My son has just changed rooms and the care taken with the transition, has been great. He has adapted so well. The nursery went above and beyond to ensure I was made aware of exactly what staff are in the new room etc and they have all introduced themselves. Overall, my son is very happy in his nursery, which is just great!

This nursery is amazing. The staff are lovely and they really care about your child and help them to develop. Nothing is too much hassle including eczema creams, helping with wearing of glasses, potty training, diet restrictions etc. My children love going and ask me every morning if it’s nursery time yet! They are excited to go and always come out happy and with lots of paintings or drawings. The app is also good to see their activities and how much fun they’re having.