Bright Horizons Caterham The Laurels Day Nursery and Preschool

41 Town End, Caterham CR3 5UJ
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9.8 105 Reviews
  • Bright Horizons Caterham The Laurels Day Nursery and Preschool, Caterham
A BRIGHT AND SPACIOUS NURSERY IN CATERHAM

Caterham The Laurels Day Nursery and Preschool is designed to support your child’s development, from the age of 3 months to 5 years.

They make use of the ample space at the nursery by creating separate indoor activity areas. This includes a Creative Cooks section, ICT suite and an ‘area of interest’. The theme of this area, designed to engage children in new ideas based on their interests, is chosen by a rotating preschool committee made of four children.

Alongside the curriculum, an enriching Ready for School programme gives every child the opportunity to gain knowledge and confidence to thrive in school and beyond.

The nursery in Caterham has an expansive garden. Children can choose to play in the mud kitchen or settle down in the summer months with a book in the outdoor learning library. They even have a separate area for the use of bikes, scooters and tricycles.

The Caterham nursery is situated in a leafy residential area, directly opposite Town End Recreation Ground where they take the children in Summer. They have a parent drop-off zone and parking facilities for your convenience, and a twenty-minute walk from Caterham Station.

They would love to meet you and your child, so book a visit today and they will show you everything the nursery has to offer during your own personal tour.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Number of Childcare Staff

  • 32

Total Places for Children

  • 102

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays

Bright Horizons Caterham The Laurels Day Nursery and Preschool Reviews (105)

9.8

Bright Horizons Caterham The Laurels Day Nursery and Preschool has a Review Score of 9.8 (9.753) out of 10, based on 26 reviews in the last 2 years.
Over all time Bright Horizons Caterham The Laurels Day Nursery and Preschool has 105 reviews.

Overall Experience
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  • 26
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Date Published
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Reviewer Connection to Bright Horizons Caterham The Laurels Day Nursery and Preschool
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Total of 105, showing 21-40
Review from M D (Father of Child) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of the nursery has been excellent from day one (October 2023). It can be a daunting experience, first finding a suitable nursery and then feeling comfortable leaving your child on a daily basis but from day one, the team have alleviated any concerns we had.
Our daughter looks forward
to nursery and has built a lovely bond with the staff and her classroom team to the point where they feel part of the family.
I can't praise the team enough for the effort and love that they put in on a daily basis.
My daughter has developed significantly since day one as a result of the support from the team - whether that be socially or developmentally. She's always stimulated with numerous activities with learning and development clearly a focus. The app provides excellent updates on a regular basis (activities undertaken, photos, themes for the week, developmental feedback etc.)
I would definitely recommend this nursery and have actually referred three friends as a result.
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Thank you for sharing your excellent experience with us. We're delighted to hear that our team has alleviated your concerns and that your daughter enjoys her time at the nursery, forming bonds that…read more
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Review from Lynn R (Mother of Child) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 1-year-old boy and 3-year-old girl have recently started at Bright Horizons Caterham The Laurels Day Nursery and Preschool.
I've been so impressed with the staff, the communication and the wonderful support for the children settling in.
Couldn't recommend it more highly.
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Thank you for your wonderful review! We're thrilled to hear that your children are settling in well at Bright Horizons Caterham The Laurels Day Nursery and Preschool. We appreciate your high…read more
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Review from Jackie S (Mother of Child) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's genuinely a wonderful nursery. My daughter has always absolutely loved the staff and the activities. They do so many additional bits that make the experience so over and beyond, such as the family wall where they print pictures of the child's family and laminate it so they can flick through that
alongside birthday cards, paintings etc. They always update the app which always reassures us and the food is incredible.
We actually moved house about six months ago and have chosen to travel half an hour each way instead of moving to a new nursery.
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Thank you for sharing your wonderful experience! We're delighted to hear that your daughter loves our staff and activities and that our extra touches like the family wall make a difference.
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Review from O M (Mother of Child) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have always been welcoming and helpful. Management is spot-on and lovely and room staff are always providing excellent care. Initially, I was sceptical, as all parents, however they proved I can trust them and I know I can leave my child there and she will be looked after and I don't have to worry.
The communication is great and I don't have an issue to complain about.
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Thank you for your wonderful feedback. We're delighted to hear that our staff and management have earned your trust and made you feel confident about your child's care.
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Review from Anne O (Mother of Child) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing nursery. The nursery staff are all caring and understand my child. The environment is great my little one is always happy and engaged when I arrive to collect.
I have had nothing but kind interactions with the management team, they are knowledgeable, and although office-based I know
they care about my child. They welcome us in every morning with a smile and welcoming feel. Questions are answered and they have helped me to understand the fees and funding. In fact, with their help, I have now signed up for something that saves me money.
My child is happy. development and I know she is safe.
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Thank you for your five-star feedback and for sharing your experience with us and for your kind words about our team.
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Review from Sara A (Aunt of Child) published on 29 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please listen to the comments that talk about rude staff - I wish I did before we had this horrible experience with them.
We found the manager and staff to be extremely rude. My nephew attended 3 days as backup care and on several occasions and by different staff members we noted that the staff is
extremely rude and so unwelcoming. On the last day, one of the staff members put her hands in front of my sister’s face and screamed saying: “I don't know you, please step back'... even though her child was there for the whole day - how inconsiderate and disrespectful for a parent trying to pick up a child after a long day of work. My sister was shaking from this treatment. Never again with this rude unprofessional nursery! I would not trust my child with them!
Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Hello, I appreciate you taking the time to share your experience, and I'm truly sorry to hear about the challenges you and your sister faced at our nursery. We take feedback seriously, and I want to…read more
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Review from D H (Father of Child) published on 9 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our two children have started attending the nursery they have both come on so much. We have found the staff to be very professional and a credit to the company. Our children really look forward to going to nursery and we feel that they are benefiting so much from being there.
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Review from S K (Mother of Child) published on 8 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased at how happy our baby is there and how well he is growing and developing. The staff have been amazing at getting him settled in as this is all new to us. The facilities have been great at helping our baby to grow and develop his physical and social skills.
Reply from Amanda, Marketing and Campaigns Executive at Bright Horizons Caterham The Laurels Day Nursery and Preschool
Hi. We are pleased to hear that you are happy with our nursery. Thank you again for taking the time to leave us your review.
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Review from Michele L (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second experience using this lovely local nursery! My eldest attended a few years ago and the wonderful experience we’ve once again experienced for my 1-year-old. We even had the same key person that supported my eldest now welcome my youngest which is so special and testament to the family
feel at this setting (meaning the staff love it here too) The activities my little one is experiencing is fantastic and communication daily via the parent app is so helpful in terms of live updates throughout the day so I can easily check in on her day. Management always strives to keep open channels of communication which really supports building parent partnerships and gives that strong sense of trust. I would highly recommend this nursery
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Review from Amy G (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sent my first son to this nursery and didn’t think twice about sending my youngest. What was important to me is that all the staff are near enough the same. It’s the same friendly ladies that care about what they do and you feel totally confident that when you hand your little one over they are going
to have the best day!! Their new app is brilliant too, as it gives you regular updates and insight into just how much fun these little people are having together!!
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Review from Natalie G (Mother of Child) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always been very pleased with the care given to both of our children at The Laurels over the past almost four years. They have formed lovely bonds with their key persons across the different age rooms. The staff have also supported us as parents through various behavioural challenges/ different
phases.
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Review from J S (Mother of Child) published on 12 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our two children attend The Laurels. Our daughter has been there for three years and our son for one year. We couldn’t be happier with our choice and both children are happy and thriving under the care of the fantastic team, who genuinely care for their wellbeing and development. The variety of activities
and learning opportunities can be seen through the app and also the pictures, cards and crafts that they regularly bring home. We love seeing the updates. The attention to the individual children’s needs is amazing and the staff are always on hand to discuss any specific queries and offer advice, it really is a team effort. What makes The Laurels really special, is the smiles on the children’s faces and their love of attending. It's one less worry, knowing they are safe, happy and learning in a nurturing caring environment.
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Review from H L (Mother of Child) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After seven years of dropping my children at The Laurels, I'll really miss it when my youngest starts school in September. Both my kids have been very well looked after here. The staff really care about the children. My daughter loves her key worker, like family and they have the most lovely, affectionate
relationship. The current management team has been in place for about three years or so and is doing a great job. Communication is very good, thanks to an app, where staff also share photos of your child's day. Things are well organised and the managers are very friendly and accommodating. All the staff know all the children's names. The nursery is kept clean. The food is excellent, varied and adventurous. School dinners are quite a shock after this! The staff prepare interesting activities for the children to do and there is a focus on learning in preschool, but not in a pressured way. Drop-off at the door has worked wonders for children going in happily and not clinging/crying.
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Review from Charlotte C (Mother of Child) published on 24 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My little boy really enjoys coming to this nursery. He skips inside and comes out with a smile on his face afterwards. He talks so fondly of the staff, so I know he enjoys spending time with them and feels safe and secure there. I can’t comment on everything below (food, equipment, ICT, cleanliness)
because I haven’t been in the nursery for a long time because of Covid rules. I know that there is a focus on learning and on occasion I have asked for an update on where my child is at with his learning and they have shared his learning journals with me. It would be good to get more regular updates on these as a matter of course, rather than on request. I would like to know what the staff are focusing on with my child, as I could then mirror this at home. I do believe this is in the process of happening though and I think they will be uploaded on the online portal. I love the way the staff come to the door and greet the children in the morning. They are always smiling and welcoming.
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Review from A L (Mother of Child) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Nursery have gone above and beyond for my little lady. I really cannot thank them all enough for everything they have done and are doing for us as a family. I always walk away happy and confident, knowing my daughter is in good hands. Extra shout outs for three members of staff in particular.
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Review from Jo I (Mother of Child) published on 23 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We’re so happy with The Laurels and feel so confident, dropping our little girl there every day. In the last month, there has been a shift in management, illness and staffing issues and the acting manager has handled it all remarkably. She communicates with us all and is always smiling, even on the
hardest of days. She’s doing such an amazing job since being on her own! Another special thank you, to two members of staff in particular, in the Tulip room, who treat our little girl like one of their own. She loves coming to nursery and it’s all down to them. Thank you so much, for all you do!
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Review from Nicola V (Mother of Child) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery setting is lovely, and it doesn’t seem to matter what room your child is in, they all are wonderful. My son has just changed rooms and the care taken with the transition, has been great. He has adapted so well. The nursery went above and beyond to ensure I was made aware of exactly what
staff are in the new room etc and they have all introduced themselves. Overall, my son is very happy in his nursery, which is just great!
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Review from Kelly B (Mother of Child) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery is amazing. The staff are lovely and they really care about your child and help them to develop. Nothing is too much hassle including eczema creams, helping with wearing of glasses, potty training, diet restrictions etc. My children love going and ask me every morning if it’s nursery time
yet! They are excited to go and always come out happy and with lots of paintings or drawings. The app is also good to see their activities and how much fun they’re having.
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Review from B P (Mother of Child) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my children have attended this nursery over the past five years, from baby room to graduation. The staff are wonderful, the skills my children have learnt are invaluable and my girls love it there. I couldn't recommend it enough. In fact, I have recommended it and now my nephew and my friend's
child, go there too.
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Review from P P (Mother of Child) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend The Laurels Nursery, as the staff there are doing a great job. Also, the app is so useful for parents, so they can check the daily activities their child participates in, the amount of meals they eat etc.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Bright Horizons Caterham The Laurels Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Bright Horizons Caterham The Laurels Day Nursery and Preschool is calculated as follows: ( (253 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 312 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bright Horizons Caterham The Laurels Day Nursery and Preschool is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 number of registered child places is 20.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Leanne

Leanne

Job Title: Nursery Manager

Leanne has worked in childcare since 2000 and has had the pleasure of collaborating with some outstanding practitioners. Through their guidance, she has grown in their understanding of child development and how children's minds work and process information.


She joined Bright Horizons in 2016, with a nursery change in 2020 that brought them to Caterham The Laurels. Her passion lies in supporting the staff to provide the best possible care for the children they are fortunate enough to look after. What excites her the most about her work in childcare is seeing the children flourish, from sharing many of their firsts as babies to proudly talking about their transitions to school.

Peta-Ann

Peta-Ann

Job Title: Deputy Manager

Peta-Ann is the Deputy Manager of Bright Horizons Caterham The Laurels. She loves helping children develop social, emotional, and cognitive skills. Ensuring that they grow to be confident aspiring learners throughout their education.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Caterham The Laurels Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Caterham The Laurels Day Nursery and Preschool has an Enhanced Service - more info.