Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
Review Us
9.9 116 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
Show Norfolk House Nursery - Harborne Road on the Map

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Funding & Fees

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (116)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.883) out of 10, based on 15 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 116 reviews.

Overall Experience
  • 113
  • 3
  • 0
  • 0
  • 0
Date Published
  • 116
  • 1
  • 9
  • 15
  • 101
Reviewer Connection to Norfolk House Nursery - Harborne Road
  • 79
  • 35
  • 1
  • 1
Total of 116, showing 101-116
Review from Penelope T (Mother of Child) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first son attended Harborne Road from age 9 months to starting school. He was one of the first children to attend and we have seen the nursery and staff grow and develop with our son. There were a few teething problems to begin with but the staff pulled together and put in place good measures to
ensure the nursery now runs effectively, safely and is full of fun with excellent educational standards too. Our son made close bonds with most of the staff and has developed into a fun, clever and sociable boy. Our second son has now just recently started and the staff are trying really hard to help him settle. We are confident that he will benefit from the social and educational development the nursery offers.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Rebecca B (Mother of Child) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It can be a daunting prospect of finding childcare for your children but from the start, we have been delighted with the care and support our children have received from the staff at Norfolk House. Everyone goes out of their way to get to know your child as an individual and adapt for their specific
needs. We now feel as if the staff are like friends to us and will be sad when our little ones move on.
Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you for your review.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Souraya H (Mother of Child) published on 14 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started attending the nursery a month ago and I can’t start describing how happy Dad and I are with our choice!
To start they are very attentive to details. Cleanliness is amazing which is extremely important when you have small babies.
Staff and management are so warm, well trained and care
about EVERY single child. They are very accommodating to anyone’s need. They try not to say no to anything you ask from them. They are all simply great!
Also, activities are added to a monthly calendar which keeps the children busy, entertained and learning at the same time.
The food also is so varied and nutritious and is cooked on site by a specialist.
Security and the well being of children is a priority at the nursery.
In a month we already can see some very positive changes in our son and as parents we are overjoyed! He ENJOYS and looks forward to going to nursery which is just relieving to us.
This nursery has it all!
Thank you Norfolk Team.
Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you for your wonderful review, we will be sure to show the team!
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Dee (Father of Child) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The end of 2018 was a fun and happy time for my son, the festive period was coming up and the buzz about the Nursery was very positive and engaging as usual. My son gets along very well with his carers and the other children in his class and I've seen him develop throughout the year, becoming more confident
each week, including singing carols and festive songs all the way home, after practising for the upcoming pre-school nativity.


When it comes to food, children go through their fussy stage of not liking things, but I have the confidence that what he does eat is still healthy and abides by our dietary requirements.


Activities and extra pre-paid classes have been a success too. Football class with the Coach is something we always mention to bribe him out of bed on a Wednesday morning! His recent key workers have put a lot of effort to help him try new things but also play to his strengths to give him confidence and provide him with the enthusiasm he needs. He loves his nursery.

Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete this review. One of our staff will be in touch to discuss ICT and how you feel we can develop this area. She can also show you what we already have in place…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Paul W (Father of Child) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended this nursery for nearly 2 years now and loves going to see his friends and the staff.
The staff have always given me a warm response when collecting my son and love learning about what he has done throughout the day.
My son is now in pre-school and has settled in extremely well.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Alok P (Father of Child) published on 29 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My three-year-old son joined after we were disappointed with the experience and quality of another nursery. Almost three months in and we can already see a huge step and change in my son's personality, confidence and ability! The staff have made a huge effort to settle him in, it's like he's been there
for years. He thoroughly enjoys his days at pre-school, has bonded really well with the staff and made some close friends within his class!


The curriculum is excellent and varied from learning about first aid to the solar system, as well as the extra curricular activities, in particular Tennis and Rhythm time, which really add a variety to the week. I'm also equally impressed with the fund raising done for charity and local needs, which is great for both the children and parents to be involved in.


My only negative would be with the menu, which at times is quite basic.


Overall I'm really happy we decided to send my son here, I only wish we had done it sooner!

Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you for your response, I will ensure the staff are informed. With regards to the menus, they are carefully thought out with lots of variety and all the nutrients the children need. The Senior…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Reena M (Mother of Child) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended this nursery from 10 months old and he is now in pre-school. He loves attending Norfolk House nursery and speaks passionately of all the staff that care and have cared for him. The staff know all his likes and dislikes and they go above and beyond for him. They have also made the
transitions from each room very easy for him. They are all very understanding and compassionate towards him. He is happy to go to nursery which is the most important thing and very reassuring to us as parents. We couldn't be happier with the progress that he has made here. A faultless management team, a fantastic cook and amazing housekeeper.
I would highly recommend this nursery to anyone looking for a setting that will put your child's development at the heart of their ethos.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Joanne S (Mother of Child) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My two children and I love this nursey. My daughter is nearly 4 and has been at the nursery since she was 8 months. The staff are caring, interested and hardworking.


It's only since having to look at other nurseries for my youngest as my eldest will be starting school that I have realised all the

trips and out of nursery events are really unusual and one of the things which make this nursery so good. I travel a distance (as we moved) to keep my two children here and I am looking at how I can do it with one in school - it's that good!


I recommend this nursery to anyone.

  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Stephanie M (Mother of Child) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves going to nursery and she’s not even 2! Her excitement when she sees and recognises her nursery as we approach it in the morning, means the world! I’m so thankful for the teachers who love her, educate her and are well aware of her development skills. Every teacher shows a genuine and
authentic interest in my child and I’m sure it’s the same with every other child. This nursery is of the highest calibre in terms of quality teachers, clean and flourishing environment! I would highly recommend this nursery to anyone looking for a place that will love your child and help them in their development.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Victoria C (Mother of Child) published on 14 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this nursery are what make it so great. My child has transitioned between two rooms as he’s got older with lots of support to both myself and to him.
There’s always lots of extra curricular activities happening and events associated with key annual dates, most recently learning about Divali
and Remembrance Day.
Whenever I have any concerns or ideas the management have an open door policy and always take on feedback or help me when I need it!
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Hayley W (Mother of Child) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't recommend this nursery enough. The management and staff are so dedicated, enthusiastic and caring in all aspects. The level of professionalism, standards and relationships built with children and parents are exceptional.


The activities daily/weekly/monthly one are fun and varied, the food

is also to a high standard and varied. If you're looking for an exceptional, committed and high standard nursery and staff... Harbone KD - Norfolk House is the one for you.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Nikky W (Mother of Child) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall it is an excellent nursery and have recommended to friends. The staff are passionate about both the personal care and learning journeys of the children.


I feel comfortable giving feedback to nursery staff and management and feel it is taken on board.


I feel there could be additional equipment

in the garden, however, it has improved. I would like to see more bikes and maybe a wooden playhouse.


I like the extracurricular activities the nursery offer, including ballet, rhythm time, tennis, yoga etc.


One improvement I would like is additional info in the daily journal around focus learning activity for the day and how the child got on. Also maybe a note to say what we can work on at home on a weekly basis.


There is a safety issue with the parking at the nursery with parents parking on the double yellow lines outside and limited allocated spaces. The nursery could maybe call a face to face meeting with parents to address this as many are happy to ignore the warnings.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for your feedback much appreciated, please see response below:

Garden- The equipment is generally put away at the end of the day but we will assess how many bikes we have and order more…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Pete S (Father of Child) published on 23 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son settled into the nursery really well. He has fantastic relationships with the staff, especially his key person. We get written feedback each day in his diary which is great as I rarely get to collect him from nursery due to work commitments.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Rebecca R (Mother of Child) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves attending here and after a rocky start, all staff made her feel at home and safe with ease, so now she will run into nursery excited as can be. From this she has became a clever little lady from the help of all her carers. They are all very supportive and do their best to help her
to develop further and encourages her to make soo many new friends. I would definitely recommend the nursery with ease.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Alison G (Mother of Child) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has attended this nursery since he was 9 months old. We couldn't be happier with the progress that he has made. The staff know everything there is to know about my child and they go above and beyond for him. He is so happy there which is the most important thing to me as a busy working mum.
The staff made his transition into his nursery life an easy one for him and for me. I cannot praise this nursery enough. The whole team from the management to the housekeeper are amazing!!
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Z B (Mother of Child) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been continually very impressed by the very high standard of care that our son receives at Norfolk House. Care is genuinely individualised to suit his needs and interests. The effort made by the staff to provide excitement for the children and support for parents is exceptional. We're very happy
we chose NH for our little man. Many thanks to you all.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Harborne Road to verify any information. View our terms and conditions. Norfolk House Nursery - Harborne Road has an Enhanced Service - more info.