Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 116 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Funding & Fees

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (116)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.883) out of 10, based on 15 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 116 reviews.

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Reviewer Connection to Norfolk House Nursery - Harborne Road
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Total of 116, showing 81-100
Review from Edward C (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with Norfolk House. The staff are brilliant and so engaging with our children. It is clear that a lot of thought, care and fun goes into each days planning and that no two days are the same. It speaks volumes when our daughter runs through the doors to be greeted by the staff
and her friends!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete this review! It's truly wonderful to hear how happy your little one is!
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Review from Clare L (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery has been fantastic. We have twin boys aged 15 months. They are so happy at arrival, you know they are having a lovely time all day. They seem to do a great range of activities and it seems extremely varied. On top of this the food is healthy, made on site, and my children eat seconds most
meals (so clearly not is also delicious!)
The staff are delightful, friendly, welcoming, helpful and kind. They have all worked so hard through covid, we have barely had to isolate which is testament to all their work. On top of this during the snow, they opened for full time. This should tell you how reliable they are as service providers as well as being a lovely team.
I would absolutely recommend them to anyone.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
What a lovely review, thank you so much! It's nice to hear that the boys enjoy the meals, I will be sure to pass this on to our amazing cook! Thank you also for the recognition for the team working…read more
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Review from Shahid H (Father of Child) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful nursery with fantastic staff! The staff are completely supportive of essential workers during the current Covid lockdowns. Able to go to work in the knowledge that my daughter is in a safe and supportive environment.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete this review! Its lovely to hear that you feel so supported by the team.
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Review from Sarah D (Mother of Child) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have extended my job posting in Birmingham as the staff at Norfolk House has offered me every bit of support I could ever wish for as a single mum. No matter what state I arrive in, I know my little one absolutely loves it there. I never feel judged but, in fact, listened to. It just like an extended
family that offer a lot more then I ever could. I always come home with so much arts and craft! She is truly coming on so well with her confidence and milestones. Thank you.
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Review from Aman C (Mother of Child) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My eldest daughter started at Norfolk House Nursery - Harborne Road when it first opened and it had always stayed with me how brilliant the staff were with her, how much she learnt in her time there and how well prepared she was to start school. So, there was no hesitation in opting for Norfolk House
for my second child. I was quite nervous about how she would take to a new environment having spent most of her life in lockdown but the staff have been great in helping her settle in very quickly. She loves her days at the nursery and it is so reassuring for us to know that she is being well looked after. The team work incredibly hard to provide a wonderful environment for the children, they are very attentive to individual needs and their communication with parents is excellent. I would not hesitate to recommend this nursery!
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Review from Gareth L (Father of Child) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic welcoming nursery. The staff are all lovely and the welfare of the children always comes first. Our boys really love attending here. The staff keep a real eye out for the development of the children. The staff work in a very professional manner and the health, care and nutrition for the children
is to an extremely high standard.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for the lovely review, I will pass it onto the team. It's so nice to hear your boys are so settled and happy!
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Review from James W (Father of Child) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great friendly nursery, that is well run by the manager and her team. Communication is on point and the staff are all so happy and friendly. Special mention to the preschool room staff whom my son absolutely adores.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you, James, it's so nice that you have recognised our wonderful staff team! We really appreciate your kind words and taking the time to do this review!
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Review from Suravi V (Mother of Child) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had 2 children at Norfolk House Nursery in the past so it was the obvious choice for me to send my third little one there when I returned to work. They have always been so caring and nurturing of my children and their treatment of my baby has been nothing less. They have been fantastic during
this difficult time of returning to work as a key worker and have provided great support and understanding during this challenging time. The staff are always friendly and helpful and have helped him settle in really well. He thoroughly enjoys all the activities that they arrange and classes like rhythm time are a wonderful bonus. Would very much recommend them to my friends and family.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thanks so much for this lovely review, I will pass your comments to the team.
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Review from Emily C (Mother of Child) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves this Nursery so much she never wants to come home. The Nursery nurses take such great care of her and I leave her with them in total confidence that she is surrounded by a nurturing and happy environment. We have used the Nursery since my daughter was 6 months of age and I would recommend
them to all parents with young children.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete the review.
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Review from Emma N (Mother of Child) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Norfolk House since Nov 2016 and it has been a wonderful journey. The staff have been there supporting all the milestones along the way. It's given her great early, social skills and confidence ready for school. Everyone is friendly, kind, caring and thoughtful. We'll
be really sad to say goodbye but can't thank them enough. Fantastic team.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete the review.
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Review from F H (Mother of Child) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House is an exceptional and fantastic nursery. All staff members have gone beyond their duty to ensure my daughter not only settled in well but also have been extremely supportive during the difficult times of the Coronavirus outbreak. The staff are exemplary and I cannot recommend the babies
staff enough for their patience, hard work, understanding and love they give, during my daughter's day at nursery. From a child who would not be parted from myself, to one who is confident, happy and will walk into the arms of her teachers is what was achieved in a space of a couple of months. Constant intellectual stimulation and achieving milestones through play and IT is something one looks forward to hearing when picking up their child. Fantastic nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete the review.
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Review from Fizza M (Mother of Child) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My children have been going to Norfolk House for the last few years and I am very happy with the care they provide. I am a keyworker in the NHS and was very overwhelmed at how helpful and considerate they have been during these difficult times. The nursery was fully operational during this national
crisis for those who needed childcare and even provided care on bank holidays if needed.
My children are both attending pre-school and they love the activities they are able to do daily.
I would highly recommend the nursery to anyone!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete the review.
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Review from M Z (Mother of Child) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Becoming a new Mom at the beginning of my 3rd year was a lot easier thanks to this nursery; it's on the same road as my university campus and accepts babies at 3 months and above. The staff are fantastic, informative and professional. Thank you for making our first Early Years experience perfect from
beginning to graduation. You've definitely set the bar high for my daughter's new nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete the review.
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Review from Serina B (Mother of Child) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Son has been going to the nursery since 2017. During his time at Norfolk House Nursery, his development over the years has grown so much. The level of learning is high and he has had the opportunity to learn through many different methods as well as have the opportunity to experience forest school
and football which he has thoroughly enjoyed.
The staff at the nursery from day one have always been very friendly and caring towards the children. They are always very encouraging of the children to learn and enjoy what they are doing. We are happy we have chosen to send our son to Norfolk and it shows in our son through how happy he is when he is there.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for your lovely review, I will be sure to pass it onto the staff.
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Review from Sam K (Mother of Child) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My older daughter was previously at a different nursery and wasn't happy there. After my second daughter I was scared to put them into a nursery but I was due to go back to work so I picked Norfolk House Nursery. The best decision ever.


The staff are so friendly and approachable regardless if your

child is in their class or not. They helped my older daughter settle by going above and beyond to ensure she was happy. I was thinking my older one will take months or a year to settle but actually took 2 weeks to settle and my younger daughter settled a week later.


The best thing is the management are equally involved in taking care of the children when staff are required. Many times I have seen the nursery manager helping other staff in the babies room etc. I find this extremely important as it shows the management is willing to help when needed and not just stay in the office like the previous nursery did.


I cannot recommend this nursery enough. It definitely is outstanding for a reason.

Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you so much for your lovely review!
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Review from N G (Mother of Child) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to starting our journey with Norfolk House Nursery - Harborne Road, our little boy attended a different nursery which, despite having lots of positive reviews, was a massive let down. Thus, I was ‘a bit’ apprehensive to start with and on a mission to find any weak points here. Since then 2 years
have passed on and I'm still looking! All members of staff at Norfolk House Nursery (from management to the cleaning lady) are very friendly. They're always up for a chat and offer advice on everything from potty training to how to make veggie lollies. Even when our little boy was diagnosed with needing extra support in some areas, all the girls were extremely supportive and have put a tremendous effort in for him to catch up with other children without feeling pressurised.
I no longer feel guilty about leaving him here as I am confident he has the best care possible and is enjoying himself to the point where sometimes he doesn’t want to leave when it's home time.
A big thank you to all the staff at Norfolk House Nursery!
Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
That's wonderful. Thank you!
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Review from Anna G (Mother of Child) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before we made a decision to send our son to Norfolk House Nursery we researched a few other options across the South of Birmingham.
Norfolk House has fulfilled our expectations from the very first moment we stepped in.
Management and staff are not only friendly but they are really understanding,
extremely helpful and supportive with any tasks, problems or developmental aims for you and your child.
The building is nice and spacious with a generous garden. The nursery has its own kitchen with the most amazing chef. Food is fresh and prepared from scratch each day. The menu is available for you to look at a month in advance. You are welcome to ask for any adjustments for your child or simply take it as an inspiration for yourself.
Our little boy absolutely loves his nursery and when we drop him off in the morning he doesn’t even wave goodbye as he’s already straight in the room, full of smiles for everybody.
We really can’t be happier with our choice and can’t recommend Norfolk House enough.
Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you for such a lovely review!
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Review from Faye B (Mother of Child) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended for 18 months. She was very attached to me before starting and had never settled with extended family/a crèche so starting was a daunting prospect. Despite a rocky start, the staff went out of their way to help her settle (lots of cuddles and taking her on laps of the garden
on drop off to calm her down) and even though I left to tears, on pick her up I always found her happily playing. And on days when I lingered in the hall, I found that the tears never lasted long!
There are many things that my daughter has benefitted from by attending. She constantly surprises me by knowing phonics, recognising letters and singing songs that I have not taught her. Nursery has also been a great help in her potty training, suggesting to me that she was ready (for her then to nail it in a matter of days).
Astroturf means that the children are able to get outside most days doing good activities (eg I found my daughter out late in the dark hunting for bugs with torches).
Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you very much!
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Review from Jordan S (Father of Child) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I trust Norfolk House Nursery with my two children, I can give no greater praise than that. I'll just list the good things that come to mind:


They genuinely care about the children. They work hard to educate them through play and activities. The opening hours comfortably cover core office hours.

It has parking spaces for pick up and drop off. It is very close to the city centre for those who work there. The staff are friendly and helpful. The food is all cooked on site, well balanced and my children enjoy it. They organise trips for the children.


The only issue we have encountered with them in three and a half years was a small mix up with an invoice but this was rectified quickly and easily.


So, yes, I highly recommend them.

Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you very much.
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Review from Simon W (Father of Child) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with our choice of nursery for our daughter and will be putting in our second child too when the time comes. Our daughter loves going to nursery - she has transitioned from babies 1 to 2 then to toddlers without any issues. All of the nursery staff are fantastic and we've never
had any cause to complain. They are all so caring and knowledgable as well as having a good varied activity calendar. We have enjoyed going to the extra events put on e.g. Fireworks and Divali evening. The extra-curricular activities my child does are toddler tennis and rhythm time - she is such a fan of them both and excitedly tells us about them each week.
The administrative and support staff are also excellent - always very organised and good communication with parents. The extended opening hours commencing imminently will be hugely beneficial to a lot of working parents.
The outside space transformation is fantastic - the astroturf means less mud/mess/weather restriction but hours of fun!
Reply from Hayley Fox at Norfolk House Nursery - Harborne Road
Thank you so much!
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

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