Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 127 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Funding & Fees

Under 3's: Full Time Monday - Friday 7am to 7pm = £375 / Full day 7am to 7pm = £82 / Morning 7am to 1pm = £52 / Afternoon 1pm to 7pm = £52.


Over 3's: Full time Monday - Friday 7am to 7pm = £368/ Full day 7am to 7pm = £81 / Morning 7am to 1pm = £51 / Afternoon 1pm to 7pm = £51.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (127)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.896) out of 10, based on 20 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 127 reviews.

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Total of 127, showing 81-100
Review from Swaroop A (Father of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery - Harborne Road is a very nurturing and happy place. They have supported our son to become a confident and independent little boy. He has made great friendships here. As soon as he wakes he is excited to go to nursery. The forest school is absolutely great and the food is also
very yummy. During the testing COVID times, we were very fortunate to have support from Norfolk House Nursery. They remained open and put appropriate measures in place for the smooth running of the nursery. Both I and my wife are frontline NHS workers and were able to work efficiently as our childcare was so well supported by Norfolk House Nursery. Thank you everyone at Norfolk House for being such a great team and please continue to bring the best out of the little ones.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for such a wonderful review. The forest school is a very firm favourite, the children absolutely love it and get so much from it! Thank you for recognising the measures we have put in place during COVID.
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Review from Anna V (Mother of Child) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been at Norfolk House for two years and she is so happy there – it feels like a second home to her. All of the staff are so nurturing and supportive and they provide her with so much care, attention and positivity. The management team is so efficient and helpful, nothing is too much
trouble for them. They have been an amazing support during the lockdowns when I was terribly busy with work.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadA home from home is exactly what we aim for so to hear that you feel this is wonderful, thank you for such kind words!
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Review from Salma K (Mother of Child) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery, my 2 year old has transitioned from the baby room to the toddler room in the past 2 months and developed really well with the staff support. He has also had few medical conditions but the nursery are always helpful with tips and are happy to accommodate any changes for his diet or medical
creams. My son loves going into nursery in the morning!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadIt's great to hear that your little one is doing so well. Thank you for taking the time to complete this review.
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Review from Sophie M (Mother of Child) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House is an excellent nursery, with such a warm and welcoming atmosphere. All the staff are amazing, they are ever so friendly and really care about my child’s development and wellbeing. They go above and beyond to get to know each individual child and parent and cater to their needs. My child
loves going to this nursery, and I would base my opinion on how happy and settled he is here, there’s a real positive vibe.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadSophie, this is so lovely thank you. I love to hear that my wonderful team is recognised with such kind words. I will make sure I pass your review on.
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Review from Colin W (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found Norfolk House to be an amazing nursery for our daughter. During this pandemic, the nursery is essential to our child’s development - interaction with other children and adults. I think the way the team have managed the nursery during the COVID pandemic has been fantastic - and I would
add that the team have been super and just need a big thanks every day for putting our child (and others) above their own well-being and health! Our daughter has become more social and confident as a result of you. Thank you. Really good team of professionals, if people are thinking of sending their child to Norfolk House.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for recognising the wonderful staff and all that has been put in place during the pandemic. We are always evaluating our nursery so please do speak to Alison if you feel there are any areas we can improve.
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Review from Mariam A (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had heard great things about this nursery and I registered her when I was in early pregnancy! We are so so happy with this nursery. We were worried about how our daughter would settle in given that she had had such limited social contact during the pandemic. However, she settled in straight away
and seems so happy, picking up her shoes and coat every morning to rush to nursery. She’s developed rapidly and seems to have learned a lot. Highly recommend and can’t fault our experience so far!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your kind words, its lovely to hear how well your daughter settled!
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Review from Lisa W (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery have looked after both of my children - they're wonderful. The staff first and foremost care so much about the children which is the most important thing to us. Our daughters have both been so happy there. They have been great throughout lockdown, with regular clear communication
and they remained open for keyworker children like ours. When isolating, then home packs have been sent out, and there's been an opportunity to join in online sessions e.g. storytime, or simple cooking for the older children. Opening hours of 7am-7pm have been a saviour for those of us with long working days. We wouldn't hesitate to recommend the nursery wholeheartedly.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadLisa, thank you so much for recognising the work we have done through lockdown. We really do appreciate your very kind words!
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Review from S V (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a nursery, Norfork House ticked all our boxes.
Friendly, loving, safety, positive, professional, children's best interests at heart, learning, I can go on.
It's true what they say the child/ren will settle in when they know they are safe and happy. On the induction day (before Covid)
my son at 10months just sat down and played with the other babies, didn't bat an eyelid when we left him to carry on with the show around. (If you knew my son, he's fussy) That showed me there and then this was the place.
And specifically now with this virus, me and my wife have 100% certainty he is in the best safe hands.
Thank you for everything.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadSuch a lovely review, thank you so much. Its great to know that you can clearly see the high standards we have imbedded and that helped your little one to settle so quickly.
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Review from Agathe D (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a French family, with two boys (toddler and preschool).
The Norfolk nursery staff didn’t make any issue to welcome our boys in the organisation. So we are so happy to offer an English education to our children.
The staff is patient and benevolent.
Moreover, they are creative and are always
proposing many challenges, especially during the first lockdown.
Thanks a lot for that.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to do this review. The creative activities are so much fun!
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Review from Tom S (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Norfolk House and the staff, especially considering the conditions under the pandemic. Everyone is incredibly kind and attentive, it is clear that our daughter loves her time at nursery. I wouldn't hesitate to recommend Norfolk House to others.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadA lovely review, thank you so much for taking the time.
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Review from Laura H (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery is a wonderful nursery. My son started nursery just after the first lockdown and the team did amazing things at settling him in when he hadn’t seen many people in a long time. His development has been really brought on by attending the nursery and I will be sending my second son
there this year as well. A great place, fantastic team that out the child’s individual needs first. All the team have taken their time to get to know my son and he loves going to nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete the review. It's lovely to hear how well your sons development has come on!
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Review from Edward C (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with Norfolk House. The staff are brilliant and so engaging with our children. It is clear that a lot of thought, care and fun goes into each days planning and that no two days are the same. It speaks volumes when our daughter runs through the doors to be greeted by the staff
and her friends!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review! It's truly wonderful to hear how happy your little one is!
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Review from Clare L (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursery has been fantastic. We have twin boys aged 15 months. They are so happy at arrival, you know they are having a lovely time all day. They seem to do a great range of activities and it seems extremely varied. On top of this the food is healthy, made on site, and my children eat seconds most
meals (so clearly not is also delicious!)
The staff are delightful, friendly, welcoming, helpful and kind. They have all worked so hard through covid, we have barely had to isolate which is testament to all their work. On top of this during the snow, they opened for full time. This should tell you how reliable they are as service providers as well as being a lovely team.
I would absolutely recommend them to anyone.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadWhat a lovely review, thank you so much! It's nice to hear that the boys enjoy the meals, I will be sure to pass this on to our amazing cook! Thank you also for the recognition for the team working through COVID.
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Review from Shahid H (Father of Child) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful nursery with fantastic staff! The staff are completely supportive of essential workers during the current Covid lockdowns. Able to go to work in the knowledge that my daughter is in a safe and supportive environment.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review! Its lovely to hear that you feel so supported by the team.
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Review from Sarah D (Mother of Child) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have extended my job posting in Birmingham as the staff at Norfolk House has offered me every bit of support I could ever wish for as a single mum. No matter what state I arrive in, I know my little one absolutely loves it there. I never feel judged but, in fact, listened to. It just like an extended
family that offer a lot more then I ever could. I always come home with so much arts and craft! She is truly coming on so well with her confidence and milestones. Thank you.
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Review from Aman C (Mother of Child) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My eldest daughter started at Norfolk House Nursery - Harborne Road when it first opened and it had always stayed with me how brilliant the staff were with her, how much she learnt in her time there and how well prepared she was to start school. So, there was no hesitation in opting for Norfolk House
for my second child. I was quite nervous about how she would take to a new environment having spent most of her life in lockdown but the staff have been great in helping her settle in very quickly. She loves her days at the nursery and it is so reassuring for us to know that she is being well looked after. The team work incredibly hard to provide a wonderful environment for the children, they are very attentive to individual needs and their communication with parents is excellent. I would not hesitate to recommend this nursery!
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Review from Gareth L (Father of Child) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic welcoming nursery. The staff are all lovely and the welfare of the children always comes first. Our boys really love attending here. The staff keep a real eye out for the development of the children. The staff work in a very professional manner and the health, care and nutrition for the children
is to an extremely high standard.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for the lovely review, I will pass it onto the team. It's so nice to hear your boys are so settled and happy!
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Review from James W (Father of Child) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great friendly nursery, that is well run by the manager and her team. Communication is on point and the staff are all so happy and friendly. Special mention to the preschool room staff whom my son absolutely adores.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you, James, it's so nice that you have recognised our wonderful staff team! We really appreciate your kind words and taking the time to do this review!
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Review from Suravi V (Mother of Child) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had 2 children at Norfolk House Nursery in the past so it was the obvious choice for me to send my third little one there when I returned to work. They have always been so caring and nurturing of my children and their treatment of my baby has been nothing less. They have been fantastic during
this difficult time of returning to work as a key worker and have provided great support and understanding during this challenging time. The staff are always friendly and helpful and have helped him settle in really well. He thoroughly enjoys all the activities that they arrange and classes like rhythm time are a wonderful bonus. Would very much recommend them to my friends and family.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThanks so much for this lovely review, I will pass your comments to the team.
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Review from Emily C (Mother of Child) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves this Nursery so much she never wants to come home. The Nursery nurses take such great care of her and I leave her with them in total confidence that she is surrounded by a nurturing and happy environment. We have used the Nursery since my daughter was 6 months of age and I would recommend
them to all parents with young children.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete the review.
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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (215 Excellents x 5) + (25 Goods x 4) ) ÷ 240 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

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