Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 127 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Funding & Fees

Under 3's: Full Time Monday - Friday 7am to 7pm = £375 / Full day 7am to 7pm = £82 / Morning 7am to 1pm = £52 / Afternoon 1pm to 7pm = £52.


Over 3's: Full time Monday - Friday 7am to 7pm = £368/ Full day 7am to 7pm = £81 / Morning 7am to 1pm = £51 / Afternoon 1pm to 7pm = £51.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (127)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.896) out of 10, based on 20 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 127 reviews.

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Total of 127, showing 1-20
Review from Gurvinder N (Father of Child) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Norfolk House Nursery Harborne Road! The care for my 4-year-old daughter has been exceptional. From our first visit, the welcoming and professional staff put us at ease.


The engaging curriculum fosters not only academic skills but also social and emotional growth. My daughter loves

sharing her daily experiences, from fun crafts to exciting stories. The teachers are nurturing and patient, encouraging her curiosity and creativity.


The nursery is safe, clean, and filled with stimulating activities. I appreciate the regular updates about her progress and experiences. Most importantly, my daughter enjoys going to nursery and talks about her friends and favorite activities.


If you're looking for a nurturing environment for your child, Norfolk House Nursery Harborne Road is the perfect choice!

Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you for your wonderful recommendation. We're so pleased to hear how happy your daughter is and that you've felt supported from the very beginning.
It's lovely to know she's enjoying the activities, building friendships, and growing in confidence. Your kind words about our team and environment mean a great deal to us.
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Review from Letitia N (Mother of Child) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with our experience at Norfolk house nursery. The staff are wonderful and the leadership team is exemplary, always leading by example with care, kindness and integrity. We moved from a different nursery last year and we are so pleased we made the decision to do so. There are always
lots of great activities for the children and our daughter is happy and settled there.
Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you so much for your kind and thoughtful review. We are absolutely delighted to hear that your experience with Norfolk House Nursery has been such a positive one.
It means a great deal to our whole team to know that our care, values, and approach are felt and appreciated by families. We're especially pleased to hear that your daughter is happy, settled, and enjoying the activities we provide - that is always our top priority.
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Review from Safina B (Mother of Child) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery staff have created a warm and welcoming relationship with myself and child. Whilst my child does struggle with the transition of attending nursery, the staff have been approachable and will try techniques to make it comfortable.
Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you for your kind words. We're so pleased to hear that you feel welcomed and supported. We understand that transitions can be challenging, and we're always here to work closely with you to help your child feel safe, comfortable, and confident.
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Review from A T (Mother of Child) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant nursery, we have used it for 5 years for 3 of our children. The staff have seen us grow as parents and have been there for us as a family and for the children. I feel very comfortable leaving my children in the care of everyone at Harbone Road.
Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you so much for your kind words and for trusting us with your family over the past five years. It's been a pleasure to watch your children grow, and we're so glad you feel supported by our team. Your support and trust mean everything to us.
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Review from K H (Mother of Child) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son started at NHN at 11 months old. Having spent every day with him up until that point I was concerned how we would both manage apart. I need not have worried. The management team provided advice on appropriate settling in sessions and that was it, he was settled, and I was able to leave him at
nursery knowing he was happy. As he has grown he has been able to experience all that the nursery has to offer, be that forest school, baby ballet or seeing the animals when the farm visited for the day. He has learnt so much and we owe it all to the wonderful staff, be that management, the room staff, chef and cleaning staff. To see him run over to his room staff beaming with excitement about what the day has instore is a fantastic feeling.
Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you so much for your kind review. We know how big a step starting nursery can be, so we're really glad the settling-in process helped both you and your son feel comfortable.

It's lovely to hear how much he has enjoyed the different experiences at our Nursery, and your kind words about our whole team mean a lot. Seeing children arrive happy and excited for their day is the best feedback we could receive.
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Review from L D (Mother of Child) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, the nursery is really good. Everyone is friendly and welcomed, especially to the kids. The activities are well organised and age appropriate. It's convenient with the opening and closing time.
Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you for your lovely feedback. We're really pleased to hear that you find the nursery welcoming and that the activities are well organised and suitable for the children. We're also glad the opening hours work well for you.
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Review from Haneesh H (Mother of Child) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with our daughter's nursery and the care she receives. She has recently moved from Babies 2 into the toddler room, and the transition was handled so smoothly and thoughtfully. The team made sure she felt secure and supported, and it's been wonderful to see how quickly she has settled
and grown in confidence. The staff are nurturing, attentive, and genuinely invested in each child's development. We're regularly updated on her progress and daily activities, which gives us real peace of mind. The environment is warm, engaging, and full of opportunities to learn through play. A special mention to the management team, who are incredibly engaging and approachable. They are always visible, involved, and happy to talk, creating a positive atmosphere for both children and parents. We're truly grateful for everything they do.
Reply from Joti Fage, Marketing Coordinator at Norfolk House Nursery - Harborne RoadThank you for taking the time to share such lovely feedback. We're so pleased to hear that your daughter's transition from Babies 2 to the toddler room was smooth and that she has settled in so well. Supporting children through these changes in a nurturing and thoughtful way is something our team really values.

It's wonderful to know that you feel informed about her progress and daily experiences, and your kind words about our staff and management team mean a lot to us. We will be sure to pass on your feedback to the team. Thank you again for your continued support.
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Review from Rebecca M (Mother of Child) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House is a really lovely, friendly environment with great staff. Our second child is here at the moment and we are really happy with the standard of care we receive. They offer great extra activities that the children can take part in, to make the days even more varied. Their forest school program
is such a great addition and so good to know the children are getting outside. The team always go out of their way to help.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your review, it's great to hear how happy your daughter is! I love hearing how the children enjoy forest school, they get so much from it ! I'll pass your review to the team.
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Review from S L (Mother of Child) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had an issue with the nursery my son was originally meant to attend, Alice and Alison were incredibly helpful and accommodating in helping us sort a place out in a very short space of time. All the staff have been supportive and kind In helping my son settle in and we're very happy that he ended
up going to NHN.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your review, we are glad you were able to join NHN and can now enjoy the early years experience!
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Review from D K (Mother of Child) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursery honestly so pleased my child attends NHN. The staff are kind, helpful and supportive and really accommodating and flexible. I find the hours amazing as a working parent I dont have to worry about pick up and drop off. So many activities for the children, my child really enjoys it!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your lovely review we really appreciate it! We are so glad that your little one enjoys his time with us and all the activities. Thank you for choosing NHN!
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Review from B P (Father of Child) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has been going for several months now and all the staff have been excellent in helping with the settling in process. The communication with parents is consistently good, responsive and open. There are lots of activities for the kids of all ages throughout each month and parents are kept informed
through an email newsletter. I would recommend this nursery to friends and family.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your review. It's great to hear that the settling process helped your little one ! Thanks for your review and for being part of the NHN family !
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Review from Prateek K (Father of Child) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Norfolk are all very caring with our daughter. They are very patient and kind - especially with her demands to read books! They are also generally very food at keeping to her dietary requirements and keeping us up to date every day with what she's been up to.s he enjoys extra activities
like rhythm time and forest school. She loves going to nursery and even wants to go on her days off!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for your kind words! It's lovely to hear that your little one enjoys nursery so much!
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Review from Sohan S (Father of Child) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with this nursery and the care they provide for our toddler daughter. From day one, the staff have been incredibly kind, patient, and genuinely invested in each child's wellbeing and development. She runs in happily every morning and comes home smiling, which says everything.
The environment is safe, welcoming, and thoughtfully set up to encourage learning through play. We're especially impressed by the communication from the team and how supported we feel as parents. It's such a relief knowing our daughter is cared for by people who truly love what they do. We would highly recommend this nursery to any family.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for your kind words, it's great to hear you can see the passion in our team to provide the best environment for the children. I will be sure to pass on your review to the team!
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Review from Roseanne W (Mother of Child) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had an amazing experience with Norfolk House Nursery Harborne Road. The manager and deputy manager are both fantastic, going above and beyond to make sure you feel confident and looked after. The babies room staff are all also so kind and full of energy, the handovers have been excellent from
our key worker, really thorough. Our child absolutely loves the nursery, she is all smiles on every drop off. She loves the forest school! There are focus activities for us to have fun doing at home too. She also eats really well, the food is healthy and balanced. Really can't fault this team, thank you!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for feedback and your lovely words! I will be sure to pass onto the team who I know will be very appreciative! Thank you for being part of the NHN family!
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Review from M R (Mother of Child) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child joined the nursery start of this year, after visiting several nurseries. Norfolk House really stood out, I had an excellent experience while visiting and had to go with my gut feeling. All the staff are very welcoming, friendly and really put you at ease especially being a first time mother
and sending your chid to nursery. They are always very transparent, and take the time to talk to you, even if they are busy. All the staff do an excellent job, and couldn't fault any of it, and how hard they work. My child, really enjoys going there now, took a few session to settle in properly. I've seen a big difference in him, and how he interacts with others and what he's able to do. I would 100% recommend Norfolk House (Harborne Road). Overall excellent nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for choosing NHN, its lovely to hear how the team made you feel so welcome and that your son is so settled. I will be sure to inform the team of your kind words.
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Review from Charlene F (Mother of Child) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My children have attended NHN since April 2021 with my now 4 year old and my 2 year old who is currently attending. NHN have met the individual needs of my children from 10 months old, as well as my need for reassurance as a first time parent entering childcare.
I receive detailed daily reports and
regular pictures of my children carrying out activities in line with the birth to three early years framework.
A variety of meals are provided as well as recipe ideas to take home which is brilliant as my children sometimes eat better at nursery than they do at home.
There is a warm indescribable care that we have received from the unique care provided by the staff team.
It is so difficult to place your children in the care of others and we are happy with the choice we have made placing our children at NHN.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for your wonderful review- we really do appreciate it, I will make sure I pass your feedback to the team. If there is anything you think we could improve on in areas your marked 4 then please get in touch. Thanks again. !
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Review from Philip W (Father of Child) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House offer outstanding care for their children. Staff are pro-active, diligent and form meaningful relationships with the children in their care. We could not be happier with the quality of their provision.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadI'm pleased to hear how happy you are, thank you for taking the time to complete a review. I will pass your kind words to the team.
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Review from L M (Mother of Child) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had a fantastic experience since our toddler joined at 10 months old. She settled in very quickly. The staff in Baby Rooms 1 and 2 are caring, attentive, and always making sure she feels safe and happy. It's clear they truly care about the children, and we've always felt comfortable leaving her
in their care. They're also great at communicating with us and respond quickly to any questions or concerns we have.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so very much for your kind words, myself and the team really do appreciate it!
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Review from M Q (Mother of Child) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I transitioned my boy to NHN - Harborne Road in October 2024.. he's an October baby so it felt really important that he was in a pre-school set up that was equipped to prepare him for school the following year. Within the first 2 weeks I noticed a huge improvement from feedback directly from my son..
he started to tell me what he'd been doing with his day, singing new songs and making friends who he talked about outside of nursery! He was apprehensive about the change but it's safe to say we have never looked back.. he loves his days and looks forward to special days like when he can go to forest school.. he thrives in NHN and the feedback I receive from the practitioners makes me really feel like they know and most importantly understand my son's personality and needs. We've very recently met with the health visitor too, again a very lovely and helpful experience. I would recommend NHN to any child and can't thank the staff enough for the love they poor into my boy daily.. thank you!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadWhat a wonderful review, thank you so very much for recognising how hard all the staff work to give all children the best possible start in life. Thank you for being part of the NHN family!
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Review from G M (Father of Child) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our child attends Norfolk House Nursery and we have been extremely satisfied with the level of care and attention given to her. The various activities she participates helps her develop and explore materials. We have been receiving regular feedback and are overall happy with the response of all staff
members.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for your kind words- we really appreciate it!
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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (215 Excellents x 5) + (25 Goods x 4) ) ÷ 240 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

Frequently Asked Questions about Norfolk House Nursery - Harborne Road

What is the Age Range of Children that Norfolk House Nursery - Harborne Road accepts?

Norfolk House Nursery - Harborne Road accepts Children aged from 0 years 3 months to 4 years 0 months.

What Days & Hours is Norfolk House Nursery - Harborne Road Open?

Norfolk House Nursery - Harborne Road is open: Monday 07:00-19:00, Tuesday 07:00-19:00, Wednesday 07:00-19:00, Thursday 07:00-19:00, Friday 07:00-19:00.

How many Children does Norfolk House Nursery - Harborne Road have capacity for?

Norfolk House Nursery - Harborne Road has capacity for a total of 56 Children.

How far is Norfolk House Nursery - Harborne Road to the centre of Birmingham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Harborne Road to verify any information. View our terms and conditions. Norfolk House Nursery - Harborne Road has an Enhanced Service - more info.