Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 127 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Funding & Fees

Under 3's: Full Time Monday - Friday 7am to 7pm = £375 / Full day 7am to 7pm = £82 / Morning 7am to 1pm = £52 / Afternoon 1pm to 7pm = £52.


Over 3's: Full time Monday - Friday 7am to 7pm = £368/ Full day 7am to 7pm = £81 / Morning 7am to 1pm = £51 / Afternoon 1pm to 7pm = £51.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (127)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.896) out of 10, based on 20 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 127 reviews.

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Review from Linzie S (Mother of Child) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery have been so supportive in helping me get back to work and settling my baby in. I now go to work confident he is with people that know him and care about him. I love seeing the pictures of what he has been up to and hearing about all the different foods he has eaten.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadI’ll pass your wonderful review to the team - thank you so much! The staff genuinely care and I’m so happy that you can see that!
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Review from A S (Father of Child) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring and attentive staff has given us significant peace of mind, which is all you want as a parent. I'm confident in the team looking after my child and they have done a great job with him thus far.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThanks so much for your review, it’s so appreciated! I’ll be sure to pass to the team!
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Review from Michelle H (Grandmother of Child) published on 2 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandson is in Babies and has been attending since the end of 2021. It’s a fantastic nursery. The staff are really warm and kind when I collect him and they do a great job. It’s really clean and modern, with great service overall. He loves it here.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThanks Michelle, your review is really appreciated. I’m so glad you're happy!
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Review from Elizabeth R (Mother of Child) published on 2 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Norfolk House Nursery (Harborne Road) for just over a year now and I couldn’t recommend the nursery enough. The progression my daughter has made has been truly amazing! The communication between parents and staff members is great, this allows parents to feel at ease when
their child/children are attending nursery. I’m so proud to say that my daughter attends such a professional establishment.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review. It’s a pleasure caring for your daughter.
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Review from C C (Father of Child) published on 30 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been at the nursery since she was a baby, now a confident 2 year old she is now in the toddler room and I believe the reason she is so confident is down to her experiences she has at nursery. Being “covid baby” we were expecting different struggles from her brother that attended the
nursery a few years ago, but the struggles simply didn’t happen. She loves the staff and wants to go to nursery every day, even at weekends. The relationships she holds with all the staff clearly mean the world to her, after returning from our holiday she couldn’t wait to see the staff in her base room and ran in giving them a massive hug! For a parent that’s just what you want to see.
She is learning new things every day and I’m surprised at just how much the staff do with the children to encourage their skills. Handovers are always so personal to the child and just shows how much the staff care.
The food always smells amazing and the nursery itself is spotless.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadSo lovely to hear how settled your daughter is! Thank you for your wonderful review!
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Review from B R (Mother of Child) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been at Norfolk House Nursery for almost 2 years now. He bounds in with a huge smile and is as equally excited to see his friends as he is the staff. My son has formed great bonds with his key workers who have been incredibly encouraging and fundamental in his development. I have been incredibly
impressed with the management of the site and the lengths they go to accommodate the children and parents. I look forward to sending my second son there in January!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much, I'm glad your son is so happy... and we look forward to welcoming your second son!
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Review from Chanel H (Mother of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 2 year old son is in Toddlers Room here. He is always happy and smiling on his way into nursery and smiling or singing on his way out. It is clear that he is well cared for here. The setting has loads to offer to support this crucial development stage, and he always comes home with new vocabulary/
skills. The staff are nurturing, kind and always provide a detailed account of the great things he did that day. A fantastic nursery that we we sent all three of our boys to (with no hesitation!). I would definitely recommend!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you, this is so lovely! Its been a pleasure working with you all, thank you for being part of Norfolk House Nursery! I'm so glad that your little one is developing well and enjoying all the activities, and most importantly that he's settled and happy!
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Review from Rich B (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really kind staff who invest in getting to know the different personalities of our kids.
Our kids really enjoy Norfolk house. The food especially goes down well!
The balance between play and structured activities seems to work extremely well.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review, I am really proud of our wonderful team and I'm glad you can see their fantastic qualities!
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Review from Dina M (Mother of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been coming to this nursery since he was a baby and is now in preschool. As always every company has its changes and ups and downs. However, I have always felt with Norfolk House Nursery they are such a family oriented group and are always straight up with you. The trust shows that your child
is in safe hands, especially when the staff are honest. Everything is seen as a positive and how to make things better. I am happy to say I have full trust every time I drop my son off that he will learn, eat and have fun and be safe doing it too. The staff always hold a professional friendship with all parents and children which goes a long way. Thank you Norfolk House Nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for being part of the NHN family, its lovely to hear the bond you have with the staff! I'm glad you can feel the family atmosphere and that you are all happy. Its been a pleasure caring for your little one!
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Review from E t (Mother of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son started at Norfolk House Babies 6 weeks ago and we are just delighted with every aspect of Norfolk House Nursery.


His identified key worker is wonderful, she has taken the time to get to know us as a family and our son just adores her. It is so lovely to see him holding out his hands to

go to her in the mornings, he is settled, happy and thoroughly enjoys his time in the babies room.


The range of activities is incredible and staff really celebrate firsts and milestones with us as a family and we feel like we are all on a journey together with his exciting development.


Communication is excellent and the staff in the rooms and the management team all know us as a family and we feel very much welcomed into the setting.


We would wholeheartedly recommend Norfolk House to friends and family.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThis review is just fantastic and confirms to me that we are meeting our aims of creating a homely atmosphere where families are comfortable and the children can thrive. It's a pleasure working with you all so thank you for choosing us and being part of the NHN family. I will be sure to pass your fantastic review to the staff, it really will make their day!
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Review from Ibrar M (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend the nursery to others! It’s a great place for a child to thrive and learn. The staff are friendly and knowledgeable and have great relationships with the children. They are easy to get along with and genuinely care for the progress of your child!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review, its a pleasure caring for your little one!
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Review from R B (Mother of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our little boy has been cared for at Norfolk House since he was 10 months old. He has grown through three rooms and the team caring for him has felt like family. He talks about them constantly, and this is a reflection of how happy and settled the team makes him feel. The events that are put on to encourage
learning about the seasons, festivals and different celebrations throughout the year have been fantastic. Our little boy’s development has really improved under the team’s supportive, intuitive and personalised structure. I cannot recommend Norfolk House Harborne Road highly enough.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadIt's a pleasure caring for your precious little one, it's great to hear how happy he is and the bond he has with the staff. Happiness is key to development and this is so important. Thanks for taking the time to complete this review, we really do appreciate it!
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Review from A S (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery - Harborne Road is a lovely atmosphere, catering to babies through to preschool. The size of the nursery and the rotation of the staff means almost every staff member knows every child very well. The efforts to celebrate the various holidays and extracurricular activities including
parents are fun.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your review, much appreciated. I'm happy to hear you enjoy the celebrations!
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Review from Robert K (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has attended Norfolk House Nursery since the age of 1. He has over the last 2 years really enjoyed coming to nursery and progressing through the different age groups and learning from the fantastic nursery teachers.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review, and for identifying our fantastic staff , I will make sure that I pass your comments to the team.
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Review from C N (Father of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We briefly took a hiatus from nursery during the early pandemic. Upon our return, we were welcomed back and the positive impact on my child's development cannot be overstated. The personalised care plans and individualised approach helped leaps and bounds, and it was a complete no-brainer enrolling
our second child. Lots of different activities, regular schedule updates, great communication, lovely staff. Five stars team - thank you so much.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for coming back and being part of the NHN family!
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Review from S A (Mother of Child) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Norfolk House Nursery since February 2022. As a first-time mum, I was so nervous about leaving her in someone else's care but the staff at the nursery are absolutely amazing and kind. I cannot fault the staff in babies 2, they give me so much reassurance and nothing is
too much trouble. The handover at the end of my daughter's session is excellent and gives me all the information I need about how she got on that day. I am very happy we chose Norfolk House for our daughter and would highly recommend it to every parent!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for this lovely review, its lovely to hear that you feel reassured and you also have a bond with he staff, that's so important! I will be sure to pass you kind words to my wonderful staff!
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Review from Ravi V (Father of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been in Norfolk House on Harborne Road since September 2021 and he has been doing so well! The staff in Babies 2 have been fantastic and encouraged him to progress in every aspect. The activities our child does on a day to day basis are organised and focus on specific learning goals rather
than random play, which is evident in how he is developing. It’s also great that there are activities intermittently involving the parents, so we can see him in his own environment interacting with the other children. Would definitely recommend!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThanks so much, the staff offer some wonderful activities that are fun and encourage involvement. It's great that he is developing well! Thanks for your lovely review, I will be sure to pass on to the team.
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Review from Khuram W (Father of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had no other nursery in mind when choosing Norfolk House for our second child. We had such a great experience with our first child and were so happy with the care, attention and love they showed. The end of day feedback and child handover along with the updates listed in their day diaries keeps us
as parents informed always. We are safe and secure in the knowledge that our child is being well cared for as long as providing a base of learning at such a young age which is pivotal for future development.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review, its very appreciated. Its pleasure caring for your little ones!
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Review from Suzanne M (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery Harborne staff have been fantastic with our little ones - especially our very clingy lockdown baby who has come right out of her shell since being there and is now an independent girl. It can’t have been easy dealing with her initially but the baby's room staff were exceptional
and made her feel cared for (so much so that I think she may prefer them to me!). And they never made her feel like a burden! We are so grateful for their genuine care and patience with her!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadIt’s a pleasure looking after your little ones, and we are so glad she’s settled and happy! Thank you for your review, it really does mean the world to the staff when parents do these lovely reviews - thank you so much.
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Review from Sali K (Mother of Child) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cliché but they get the little things right, which means the big things generally take care of themselves.


Over the past 5 months, our daughter has really developed at Norfolk House Nursery, been well looked after and seems like she really enjoys her time there.


The staff are great and her main

primary caregivers genuinely care about her and her development.


Norfolk House has been great at making us feel at ease, sending us weekly and daily updates on the nursery and our daughter's day.


I would certainly recommend the nursery!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadSali, thank you for such kind words. I'm glad to hear that you feel updated and that you feel at ease when leaving your daughter with us. Thank you so much for taking the time to complete this review, I will be sure to pass it on to your daughter's Key person and the team!
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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (215 Excellents x 5) + (25 Goods x 4) ) ÷ 240 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Harborne Road to verify any information. View our terms and conditions. Norfolk House Nursery - Harborne Road has an Enhanced Service - more info.