Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 116 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Funding & Fees

  • Under 3's: Full Time Monday - Friday 7am to 7pm = £347 / Full day 7am to 7pm = £76 / Morning 7am to 1pm = £48 / Afternoon 1pm to 7pm = £48.


    Over 3's: Full time Monday - Friday 7am to 7pm = £341/ Full day 7am to 7pm = £75 / Morning 7am to 1pm = £47 / Afternoon 1pm to 7pm = £47.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (116)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.883) out of 10, based on 15 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 116 reviews.

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Reviewer Connection to Norfolk House Nursery - Harborne Road
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Total of 116, showing 61-80
Review from Gireesh K (Father of Child) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enthusiastic and energetic team giving an all-round development to children. Impressed with the support offered to parents and children during the Covid-19 lockdown. My son looks forward to going to nursery every day.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete a review, I will be sure to pass it onto our wonderful team. I'm so happy to hear that your son looks forward to arriving!
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Review from S N (Mother of Child) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second nursery that our toddler son has attended and we have been simply blown away. The standards of care have exceeded our expectations. The staff are extremely attentive and seem to have a great understanding of the children in their care. I’m actually amazed by the number of activities
they manage to fit into a day. Our son has settled in really well thanks to the staff. He loves attending nursery and we always feel reassured that he is being well looked after.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
S N, thank you so much for your kind words. It's lovely to hear that your son has settled so well and is happy at nursery. The staff are amazing at tailoring all children's care, so it's lovely that…read more
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Review from James C (Father of Child) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our children have gone to Norfolk House Nursery - Harborne Road, the staff here are great. They are really caring and they provide a high standard of care. On a personal level, they are always happy to help and are approachable and friendly. Would highly recommend.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete this review. I will ensure that the nursery manager speaks with you regarding what is on offer outdoors.
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Review from E B (Mother of Child) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our little boy started nursery at Norfolk House Nursery - Harborne Road in October 2020 during the middle of the pandemic. Despite it being such a difficult time, he settled in at nursery quickly and his development has gone from strength to strength since starting. When he started he was shy but now
he is outgoing and keen to try new activities. All the staff are so friendly and keen to give you a full update on your little one's day when you arrive to pick up. It is clear how well the Babies 1 staff know my son and he is always so happy and excited to see them for a day at nursery. There is also a wide range of activities (including messy ones you may not want to try at home)! The nursery staff have also been flexible and helpful when changes in childcare have occurred. I would highly recommend!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete this review. It's great to hear how well your son has settled and he is enjoying all the fun activities!
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Review from Georgina T (Mother of Child) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one has been at Norfolk House Harborne Road since they were 7 months of age and absolutely loves it! He is developing rapidly and is turning into an amazing little one, polite, caring, and very interested in the world around him. The facilities are brilliant and I love the fact there are new
toys and books to challenge the children every few months. The staff are like an extended family to us and nothing is too much of a problem. I can’t thank them enough for making it easy for me to work knowing he is safe and extremely well cared for.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
It's lovely to hear that you feel this way, we are defiantly one big family! Thank you so much for completing this review!
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Review from Taman J (Mother of Child) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery - Harborne Road was our first choice when selecting a nursery for our daughter. The staff were amazing at helping both us as parents and our daughter settle into the nursery. It was tough leaving her at first, especially as she has spent most of her life in lockdown and only interacting
with us. She is now thriving in her social skills as well as her development. I cannot thank the staff and team enough for all the support that they have given. We get daily updates, they work to the needs of our daughter (if she’s had a difficult night or being fussy with food etc), they will cater to her needs, rather than force her into a routine that doesn’t work for her. They also give us support as first time parents with focus activities for the week to support the development that they are working on during the day.
As parents we are very happy with Norfolk house nursery and very grateful to all the staff especially with the challenging times we are all faced right now. Thank you.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you so much for choosing Norfolk House Nursery and for recognising the work we do with each individual child. We really appreciate you taking the time to complete this review.
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Review from Jayne C (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for Norfolk House Nursery, Harborne Road.
Since making the first contact about placing our daughter into their care the team have been nothing but professional, supportive and helpful.
We were filled with confidence after reading the nurseries policies and having the opportunity
to visit and meet staff before submitting any forms.
We were worried it would take a while for our 9-month-old daughter to settle in. She was born in lockdown and has had little contact with family and friends. Most of her baby classes haven been completed on Zoom and the ones we have attended have been socially distanced and adult faces covered.
We need not have worried, our daughter attended 2 induction sessions before commencing her 1st proper week. We have no doubt that she loves her time at the nursery. We receive regular photo's and art projects and the diary completed by her keyworker is a sure way to know how she has been getting on during the day! Thank You Norfolk House Nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for completing this lovely review and recognising all that we do. I'm so pleased your daughter has settled so well and you can see how happy she is!
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Review from Reshma P (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son joined the Norfolk Nursery in November 2020, the staff here are so warm and friendly. I was worried during the pandemic about how will he play with other kids and have a normal life, the teachers in the nursery took good care of him and he has now grown stronger. He learns something new every
day. I am so happy that he has settled well in the nursery. Norfolk Nursery is amazing place for my son to play and learn. They give homework which helps us interact and built bonds in the family.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
It's lovely to hear how well your little one has settled. Thanks for taking the time to complete this review.
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Review from Louise E W (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, lovely atmosphere.
Have been absolutely brilliant throughout Covid.
My little girl absolutely loves it here.
The staff are assets to this nursery.
Thank you for making my daughter feel safe and loved.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Louise, this is lovely, thank you so much! I will make sure the wonderful staff are made aware.
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Review from Swaroop A (Father of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery - Harborne Road is a very nurturing and happy place. They have supported our son to become a confident and independent little boy. He has made great friendships here. As soon as he wakes he is excited to go to nursery. The forest school is absolutely great and the food is also
very yummy. During the testing COVID times, we were very fortunate to have support from Norfolk House Nursery. They remained open and put appropriate measures in place for the smooth running of the nursery. Both I and my wife are frontline NHS workers and were able to work efficiently as our childcare was so well supported by Norfolk House Nursery. Thank you everyone at Norfolk House for being such a great team and please continue to bring the best out of the little ones.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for such a wonderful review. The forest school is a very firm favourite, the children absolutely love it and get so much from it! Thank you for recognising the measures we have put in place…read more
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Review from Anna V (Mother of Child) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been at Norfolk House for two years and she is so happy there – it feels like a second home to her. All of the staff are so nurturing and supportive and they provide her with so much care, attention and positivity. The management team is so efficient and helpful, nothing is too much
trouble for them. They have been an amazing support during the lockdowns when I was terribly busy with work.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
A home from home is exactly what we aim for so to hear that you feel this is wonderful, thank you for such kind words!
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Review from Salma K (Mother of Child) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery, my 2 year old has transitioned from the baby room to the toddler room in the past 2 months and developed really well with the staff support. He has also had few medical conditions but the nursery are always helpful with tips and are happy to accommodate any changes for his diet or medical
creams. My son loves going into nursery in the morning!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
It's great to hear that your little one is doing so well. Thank you for taking the time to complete this review.
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Review from Sophie M (Mother of Child) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House is an excellent nursery, with such a warm and welcoming atmosphere. All the staff are amazing, they are ever so friendly and really care about my child’s development and wellbeing. They go above and beyond to get to know each individual child and parent and cater to their needs. My child
loves going to this nursery, and I would base my opinion on how happy and settled he is here, there’s a real positive vibe.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Sophie, this is so lovely thank you. I love to hear that my wonderful team is recognised with such kind words. I will make sure I pass your review on.
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Review from Colin W (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found Norfolk House to be an amazing nursery for our daughter. During this pandemic, the nursery is essential to our child’s development - interaction with other children and adults. I think the way the team have managed the nursery during the COVID pandemic has been fantastic - and I would
add that the team have been super and just need a big thanks every day for putting our child (and others) above their own well-being and health! Our daughter has become more social and confident as a result of you. Thank you. Really good team of professionals, if people are thinking of sending their child to Norfolk House.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for recognising the wonderful staff and all that has been put in place during the pandemic. We are always evaluating our nursery so please do speak to Alison if you feel there are any areas…read more
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Review from Mariam A (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had heard great things about this nursery and I registered her when I was in early pregnancy! We are so so happy with this nursery. We were worried about how our daughter would settle in given that she had had such limited social contact during the pandemic. However, she settled in straight away
and seems so happy, picking up her shoes and coat every morning to rush to nursery. She’s developed rapidly and seems to have learned a lot. Highly recommend and can’t fault our experience so far!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for your kind words, its lovely to hear how well your daughter settled!
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Review from Lisa W (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery have looked after both of my children - they're wonderful. The staff first and foremost care so much about the children which is the most important thing to us. Our daughters have both been so happy there. They have been great throughout lockdown, with regular clear communication
and they remained open for keyworker children like ours. When isolating, then home packs have been sent out, and there's been an opportunity to join in online sessions e.g. storytime, or simple cooking for the older children. Opening hours of 7am-7pm have been a saviour for those of us with long working days. We wouldn't hesitate to recommend the nursery wholeheartedly.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Lisa, thank you so much for recognising the work we have done through lockdown. We really do appreciate your very kind words!
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Review from S V (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When looking for a nursery, Norfork House ticked all our boxes.
Friendly, loving, safety, positive, professional, children's best interests at heart, learning, I can go on.
It's true what they say the child/ren will settle in when they know they are safe and happy. On the induction day (before Covid)
my son at 10months just sat down and played with the other babies, didn't bat an eyelid when we left him to carry on with the show around. (If you knew my son, he's fussy) That showed me there and then this was the place.
And specifically now with this virus, me and my wife have 100% certainty he is in the best safe hands.
Thank you for everything.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Such a lovely review, thank you so much. Its great to know that you can clearly see the high standards we have imbedded and that helped your little one to settle so quickly.
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Review from Agathe D (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a French family, with two boys (toddler and preschool).
The Norfolk nursery staff didn’t make any issue to welcome our boys in the organisation. So we are so happy to offer an English education to our children.
The staff is patient and benevolent.
Moreover, they are creative and are always
proposing many challenges, especially during the first lockdown.
Thanks a lot for that.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to do this review. The creative activities are so much fun!
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Review from Tom S (Father of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Norfolk House and the staff, especially considering the conditions under the pandemic. Everyone is incredibly kind and attentive, it is clear that our daughter loves her time at nursery. I wouldn't hesitate to recommend Norfolk House to others.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
A lovely review, thank you so much for taking the time.
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Review from Laura H (Mother of Child) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery is a wonderful nursery. My son started nursery just after the first lockdown and the team did amazing things at settling him in when he hadn’t seen many people in a long time. His development has been really brought on by attending the nursery and I will be sending my second son
there this year as well. A great place, fantastic team that out the child’s individual needs first. All the team have taken their time to get to know my son and he loves going to nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne Road
Thank you for taking the time to complete the review. It's lovely to hear how well your sons development has come on!
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (161 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

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