Norfolk House Nursery - Harborne Road

28 Harborne Road, Edgbaston, Birmingham B15 3AA
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9.9 127 Reviews
  • Norfolk House Nursery - Harborne Road, Birmingham
Norfolk House Nursery in Harborne Road, Edgbaston, provides childcare and early years education to children aged from three months to five years in a happy and fun environment.

Situated on the Calthorpe Estate, the nursery is set in a large building that has been fully refurbished to a very high standard and includes spacious, bright and vibrant rooms with a large secure garden.

Children can enjoy a wide range of activities and classes at the nursery such as Baby Ballet, Rhythm Time, Jazz-Mataz, Bhangra Tots and many more.

Healthy eating is strongly encouraged within the nursery and children are offered delicious and nutritional meals and snacks that are freshly prepared by the on-site cook.

An enthusiastic and dedicated team of staff strive to provide a high level of childcare in a caring and stimulating environment, and using a Key Person system close relationships are formed with both children and parents, keeping parents informed of their child's progress at all times.
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Funding & Fees

Under 3's: Full Time Monday - Friday 7am to 7pm = £375 / Full day 7am to 7pm = £82 / Morning 7am to 1pm = £52 / Afternoon 1pm to 7pm = £52.


Over 3's: Full time Monday - Friday 7am to 7pm = £368/ Full day 7am to 7pm = £81 / Morning 7am to 1pm = £51 / Afternoon 1pm to 7pm = £51.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Contact Norfolk House Nursery - Harborne Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Alison Galbraith (Nursery Manager)

Number of Childcare Staff

  • 18

Total Places for Children

  • 56

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • There are designated spaces at the rear of the nursery for drop off and collection.

Norfolk House Nursery - Harborne Road Reviews (127)

9.9

Norfolk House Nursery - Harborne Road has a Review Score of 9.9 (9.896) out of 10, based on 20 reviews in the last 2 years.
Over all time Norfolk House Nursery - Harborne Road has 127 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Norfolk House Nursery - Harborne Road
  • 86
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Total of 127, showing 61-80
Review from Mubeen S (Father of Child) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting a variety of different nurseries and even enrolling our daughter to another nursery we still opted for Norfolk House.


Right from the offset we were made to feel welcome, met our daughter's primary nurse, given an outline of the types of activities our daughter would be involved in,

a nutrition programme and shown around the facilities.


Over the past 5 months, we feel that our daughter has bonded with the staff, has had her development accelerated and also feel at eavesdropping on our daughter there.


Norfolk House is also great in providing a monthly events calendar so we know what's in store and she is continuously learning and developing.


Finally, it's also clear that the staff genuinely enjoy being there and take pride in what they do, this culture then also spreads down towards the care and treatment of the kids there and extends to the parents.


If you're looking for a nursery I would certainly recommend Norfolk House!

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for your lovely review, It's great to hear your daughter is developing well and you can see how well cared for she is. Thank you for choosing Norfolk House and being part of the NHN family! I will be sure to pass on your lovely review to the team!
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Review from Tom M (Father of Child) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely caring and considerate and this shows during drop-off when the kids are excited to be going and know that they will be doing a range of fun activities. At pick-up, we get detailed feedback on what the kids have been up to. All the staff in each room are very observant noting
all small details. In the lead up to special occasions such as Christmas, Easter, Mother’s Day or Father’s Day, the staff are always busy helping the kids make small gifts and cards to give to parents. We have been a number of years and the staff turnover is very low which indicates that they are treated well and this provides continuity in the care given to the kids. We always recommend Norfolk House Nursery to any new parents who are looking for a safe and caring place to bring their kids.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for such lovely words, the staff come up with some lovely ideas to show families how special they are, I am glad that you enjoy those special treats. I will make sure your comments are passed to the team, your time taken to complete this is much appreciated.
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Review from H H (Mother of Child) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Norfolk House Nursery for our daughter because it had a lovely homely feel to it and it has not disappointed. The staff are wonderful and always willing to help and our daughter absolutely loves going to the nursery to see her friends (she now thinks of the staff as her friends too).
We recommend
Norfolk House Nursery to anyone we meet.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThis is a lovely review, thank you. I love to hear that parents feel like it's a homely atmosphere for the children as that's so important for their social and emotional development! I will pass your review to the team who are like me very grateful for your time. Thank you for being part of the Norfolk House Nursery family.
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Review from K S (Mother of Child) published on 11 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am continually impressed with Norfolk House Nursery - Harborne Road, my son loves his time there and he gets so much variety in learning, play and socialising. I am always kept in the loop about his development and I love hearing about how he is progressing. The nursery is very keen to take on board
parent feedback which is brilliant and I always feel I am heard as a parent. The staff are wonderful and always willing to hear you and help you. The nursery welcomes the celebration of all cultures and I’m so happy that my son is learning about diversity at this young age.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThanks for taking the time to do the review, it's great to hear how involved you are and that you are kept up to date. I will pass on your lovely comments to the team.
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Review from Ned H (Father of Child) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love this nursery! The staff at Norfolk House Nursery go above and beyond! The facilities and activities that the children have are brilliant. The food is to a high standard- our boy has double helpings regularly! Parent-Nursery communication is excellent, with regular updates and feedback on our
child's progress. We couldn't be happier with our nursery. We will be sorry to leave when the time comes.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for this lovely review, I will be sure to pass this on to the team! It's an absolute pleasure caring for your little one. It's great to hear he enjoys the food so much!
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Review from Lydia P (Mother of Child) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery is warm and welcoming from the minute you step through the door. I am extremely reassured that when I drop my son off, he is given all the love and attention that he needs. He is always so pleased to arrive in the morning, which to me, exemplifies how happy and content he is made
to feel whilst he is under their care.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review, it’s much appreciated! It’s a pleasure taking care of your precious little one! Please do speak to myself or the Nursery Manager if you would like to discuss your review further. Thanks again!
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Review from Harveen S (Mother of Child) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been in Norfolk House Nursery - Harborne Road since March 2020 and has attended full time for the duration of our stay. Having moved as a family 2 weeks before lockdown began this nursery has been one of the highlights of our time in the UK. His time in the pre-school room has exceeded my
expectations and I have watched him blossom in all domains. He loves coming to Norfolk House and so do his parents. When we leave the UK we will truly remember this time fondly.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for your kind words, sending very best wishes, you will all be missed by the NHN family.
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Review from Babita A (Mother of Child) published on 26 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough how amazing Norfolk House Nursery is from the staff, the duty of care to our little boy to all the activities they get the children involved in. Our little one absolutely loves going to nursery and happily waves goodbye when we drop him off. This is so important to us as parents
as it shows he is comfortable and enjoys his time there and all of that is down to the fantastic team at Norfolk House.
Our son has come a long way since starting at Norfolk House in September 2020, he is learning so much and become quite the chatterbox, we are so amazed by how much he is getting involved in and the little stories he tells us when he comes home. We know our son is happy and safely looked after at Norfolk House and genuinely couldn't ask for anything more. Great nursery, would highly recommend!
Reply from Alison Galbraith, Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for your wonderful review. We are so happy with all of your comments
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Review from Dan F (Father of Child) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the nursery. My daughter has been able to learn new skills and activities that she wouldn’t of been able to do at home. I feel she has needed the nursery more than ever with all of us being in a pandemic and babies not meeting family and friends as they normally would to develop.
She is very happy at nursery, which is good to know when we are dropping her to be looked after.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadIt Is lovely to hear that your daughter is happy and enjoying nursery. Thanks for the review!
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Review from Sue Ann C (Mother of Child) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one has been attending nursery at the Norfolk House Nursery (Harbourne Road) since she turned 1 year old. Being a skin of colour family where our first language at home isn't the English Language, I guess it's only natural to feel slightly worried as a mum when we sent our little one to nursery
- wondering if she would adapt. We have been blessed and grateful that she has clearly adapted really well and really enjoys all her time at nursery, thanks to the brilliant team at Harbourne Road. She is becoming an extremely cheerful child, full of confidence in herself and her surroundings! Her favourite activity appears to be BabyBallet! I have to say that we feel both inclusive and exclusive at nursery! Well done and thank you to all staff! Keep up the good work!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for this lovely review.

It's a pleasure caring for your little one and working with you all. It's lovely to hear how well she has settled and that she has fun! I will pass this on to our wonderful team.
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Review from Chantelle A (Mother of Child) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm, calm and welcoming environment. Days are full of new experiences and learning opportunities which has been brilliant for my daughters development. The staff have been amazing with my daughter who sometimes can be clingy in the mornings when I leave. They are caring and emphatic toward her.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review! It's lovely to hear that your daughter enjoys all the wonderful activities on offer.
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Review from Gireesh K (Father of Child) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Enthusiastic and energetic team giving an all-round development to children. Impressed with the support offered to parents and children during the Covid-19 lockdown. My son looks forward to going to nursery every day.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete a review, I will be sure to pass it onto our wonderful team. I'm so happy to hear that your son looks forward to arriving!
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Review from S N (Mother of Child) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second nursery that our toddler son has attended and we have been simply blown away. The standards of care have exceeded our expectations. The staff are extremely attentive and seem to have a great understanding of the children in their care. I’m actually amazed by the number of activities
they manage to fit into a day. Our son has settled in really well thanks to the staff. He loves attending nursery and we always feel reassured that he is being well looked after.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadS N, thank you so much for your kind words. It's lovely to hear that your son has settled so well and is happy at nursery. The staff are amazing at tailoring all children's care, so it's lovely that you have recognised this!
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Review from James C (Father of Child) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our children have gone to Norfolk House Nursery - Harborne Road, the staff here are great. They are really caring and they provide a high standard of care. On a personal level, they are always happy to help and are approachable and friendly. Would highly recommend.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review. I will ensure that the nursery manager speaks with you regarding what is on offer outdoors.
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Review from E B (Mother of Child) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our little boy started nursery at Norfolk House Nursery - Harborne Road in October 2020 during the middle of the pandemic. Despite it being such a difficult time, he settled in at nursery quickly and his development has gone from strength to strength since starting. When he started he was shy but now
he is outgoing and keen to try new activities. All the staff are so friendly and keen to give you a full update on your little one's day when you arrive to pick up. It is clear how well the Babies 1 staff know my son and he is always so happy and excited to see them for a day at nursery. There is also a wide range of activities (including messy ones you may not want to try at home)! The nursery staff have also been flexible and helpful when changes in childcare have occurred. I would highly recommend!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for taking the time to complete this review. It's great to hear how well your son has settled and he is enjoying all the fun activities!
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Review from Georgina T (Mother of Child) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one has been at Norfolk House Harborne Road since they were 7 months of age and absolutely loves it! He is developing rapidly and is turning into an amazing little one, polite, caring, and very interested in the world around him. The facilities are brilliant and I love the fact there are new
toys and books to challenge the children every few months. The staff are like an extended family to us and nothing is too much of a problem. I can’t thank them enough for making it easy for me to work knowing he is safe and extremely well cared for.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadIt's lovely to hear that you feel this way, we are defiantly one big family! Thank you so much for completing this review!
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Review from Taman J (Mother of Child) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk House Nursery - Harborne Road was our first choice when selecting a nursery for our daughter. The staff were amazing at helping both us as parents and our daughter settle into the nursery. It was tough leaving her at first, especially as she has spent most of her life in lockdown and only interacting
with us. She is now thriving in her social skills as well as her development. I cannot thank the staff and team enough for all the support that they have given. We get daily updates, they work to the needs of our daughter (if she’s had a difficult night or being fussy with food etc), they will cater to her needs, rather than force her into a routine that doesn’t work for her. They also give us support as first time parents with focus activities for the week to support the development that they are working on during the day.
As parents we are very happy with Norfolk house nursery and very grateful to all the staff especially with the challenging times we are all faced right now. Thank you.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you so much for choosing Norfolk House Nursery and for recognising the work we do with each individual child. We really appreciate you taking the time to complete this review.
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Review from Jayne C (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for Norfolk House Nursery, Harborne Road.
Since making the first contact about placing our daughter into their care the team have been nothing but professional, supportive and helpful.
We were filled with confidence after reading the nurseries policies and having the opportunity
to visit and meet staff before submitting any forms.
We were worried it would take a while for our 9-month-old daughter to settle in. She was born in lockdown and has had little contact with family and friends. Most of her baby classes haven been completed on Zoom and the ones we have attended have been socially distanced and adult faces covered.
We need not have worried, our daughter attended 2 induction sessions before commencing her 1st proper week. We have no doubt that she loves her time at the nursery. We receive regular photo's and art projects and the diary completed by her keyworker is a sure way to know how she has been getting on during the day! Thank You Norfolk House Nursery.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadThank you for completing this lovely review and recognising all that we do. I'm so pleased your daughter has settled so well and you can see how happy she is!
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Review from Reshma P (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son joined the Norfolk Nursery in November 2020, the staff here are so warm and friendly. I was worried during the pandemic about how will he play with other kids and have a normal life, the teachers in the nursery took good care of him and he has now grown stronger. He learns something new every
day. I am so happy that he has settled well in the nursery. Norfolk Nursery is amazing place for my son to play and learn. They give homework which helps us interact and built bonds in the family.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadIt's lovely to hear how well your little one has settled. Thanks for taking the time to complete this review.
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Review from Louise E W (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, lovely atmosphere.
Have been absolutely brilliant throughout Covid.
My little girl absolutely loves it here.
The staff are assets to this nursery.
Thank you for making my daughter feel safe and loved.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Harborne RoadLouise, this is lovely, thank you so much! I will make sure the wonderful staff are made aware.
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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Norfolk House Nursery - Harborne Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Norfolk House Nursery - Harborne Road is calculated as follows: ( (215 Excellents x 5) + (25 Goods x 4) ) ÷ 240 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Harborne Road is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 number of registered child places is 11.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (3)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Alison

Alison Galbraith

Job Title: Nursery Manager Joined: 2014

I am Alison Galbraith, the Nursery Manager at Harborne Road. I joined Norfolk House Nursery in July 2014 when we first opened our doors. I have worked in Early Years for 20 years and enjoy my chosen career very much, I love that no day is the same! I enjoy working with my team, the parents and most importantly the children!


I oversee the day to day running of the nursery alongside my management team ensuring that all children are not only offered the highest standards of care and education but that it is tailored to meet every child’s needs in a safe, secure and enabling environment, where all children are comfortable and happy. My own son has attended the nursery since he was 9 months old and has made great achievements in all of his development, I couldn’t be happier!

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Norfolk House Nursery - Harborne Road to verify any information. View our terms and conditions. Norfolk House Nursery - Harborne Road has an Enhanced Service - more info.