Norfolk House Nursery - Norfolk Road

3 Norfolk Road, Edgbaston, Birmingham B15 3PS
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9.9 180 Reviews
  • Norfolk House Nursery - Norfolk Road, Birmingham
Norfolk House Nursery provides full-time and sessional day care for children aged three months to four-years-old, within a spacious Victorian house, that is situated close to Norfolk House School.

A team of skilled and professional childcare staff offer children the opportunity to spend all of their time learning, supporting them in a carefully developed learning environment. Staff work together ensuring that children are safe at all times as they learn and grow in a light, airy and spacious environment.

All rooms at the nursery are carefully designed and furnished with solid maple furniture and encompass a range of activity areas including: role-play, science and discovery, construction, art, wet play and literacy.

The nursery has its own secure grounds with a secret garden, log cabin, staged area and musical gazebo where children can benefit from storytelling, ball and sand pits, vegetable and plant boxes and a fruit growing area. All of these things encourage and support each child's learning and development, while offering them the chance to get fresh air and exercise regularly.
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Funding & Fees

Under 3's: Full Time Monday - Friday 7am to 7pm = £375 / Full day 7am to 7pm = £82 / Morning 7am to 1pm = £52 / Afternoon 1pm to 7pm = £52.


Over 3's: Full time Monday - Friday 7am to 7pm = £368/ Full day 7am to 7pm = £81 / Morning 7am to 1pm = £51 / Afternoon 1pm to 7pm = £51.

Contact Norfolk House Nursery - Norfolk Road to get a personalised quote.

Contact Norfolk House Nursery - Norfolk Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Jamila McDonald (Nursery Manager)

Number of Childcare Staff

  • 21

Total Places for Children

  • 58

Age Range

  • from 0 years 3 months
  • to 4 years 0 months

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays

Parking

  • Car park at the front of the Nursery.

Norfolk House Nursery - Norfolk Road Reviews (180)

9.9

Norfolk House Nursery - Norfolk Road has a Review Score of 9.9 (9.946) out of 10, based on 45 reviews in the last 2 years.
Over all time Norfolk House Nursery - Norfolk Road has 180 reviews.

Overall Experience
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Date Published
  • 180
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Reviewer Connection to Norfolk House Nursery - Norfolk Road
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Total of 180, showing 21-40
Review from Josie P (Mother of Child) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're very happy with our experience with Norfolk House Nursery. Our daughter thoroughly enjoys it and even asks to go on her days off. She loves all the activities, playing in the large garden, forest school and does the additional rhythm time. She has a great bond with her key worker and the other
staff at the nursery too. She comes home excited to tell us about her day and the yummy food she's eaten.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your lovely review! It's great to hear how happy your daughter is!
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Review from V S (Mother of Child) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My second daughter just started at Norfolk Road and I feel so comfortable leaving her with the staff there. They are so comforting and caring. They always make us feel welcome. The food is excellent and my daughter loves eating it all! The management were also really wonderful and accommodated our changing
requests for settling in periods and start dates.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for choosing NHN again, its a plesure welcoming you back. Its good to hear you feel part of the community and your little one enjoys the food. Thanks so much for taking the time to complete a review.
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Review from L P (Father of Child) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic nursery. My child enjoys going to nursery and everyone looks after her really well in all the rooms she has been in.
There is a fantastic outdoor space for the children to use and my daughter enjoys forest school in the garden.
The food is great and my daughter loves it.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your kind words and your time to complete a review. We are so pleased to hear that your child enjoys her time with us!
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Review from G R (Father of Child) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to have an outstanding experience at Norfolk house nursery. Our daughter is very fond of her key worker and is absolutely excited to get the day going as soon as she marches up those stairs. Jamila works really hard at keeping everything running to a high standard.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for your wonderful review! I will be sure to pass on your kind words to our fantastic manager and her team.
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Review from N S (Mother of Child) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been sending my child to this nursery since she was 8 months old. She absolutely loves nursery, her teachers and the variety of activities that she participates in. Staff are very attentive and always give small snippets of her day, with funny stories at handover and I feel that she gets genuine
care and attention from her teachers. Her communication has really flourished too!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadA lovely review that we really do apprciate -thank you!
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Review from Kate M (Mother of Child) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a wonderful experience sending our now 6 year old daughter to Norfolk House and so knew it would be the perfect setting for our youngest.
We faced some personal challenges around the time our baby was supposed to start in summer last year and the team were incredible at helping us navigate
through moving dates and settle sessions to suit our situation: We felt so supported as a family and as a result, our daughter has joined at the right time for us and for her. Her time in Babies One and Two has been just amazing, she adores everyone and absolutely loves going in to such a welcoming and nurturing team every day. Her highlights are undoubtedly forest school and Rhythm Time and we are so thrilled that there is so much variety in her days and weeks at NHN. We can't recommend Norfolk House enough, we trust the team and setting implicitly and are so grateful for the love and development our baby gets everyday.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so so much for this lovely review, It's great to hear how happy you all are, It is really important to nurture and support individual families and what suits them , so thank you for acknowledging that! Its a pleasure to work with you all, and we appreciate you choosing us and being part of the NHN family
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Review from I C (Mother of Child) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been absolutely blown away by the care from Norfolk House nursery. The staff are incredibly kind and welcoming - our little girl was quite shy when she first started but due to the warm, nuturing environment she has flourished! It has been such a joy watching her build a bond with the team.
Communication with parents is excellent and it's clear that a lot of thought goes into supporting each individual child. The activities offered to the children are exceptional, including forest school, baking, crafts and other extras such as rhythm time and tiny tots. We would highly recommend Norfolk House to any family!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadWe are so grateful for your lovely review- thank you so very much! We are so happy to hear how well your daughter settled
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Review from Taksiarhula M (Mother of Child) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one started recently in this setting and is enjoying it so much - to the point that she completely ignores us when we go to collect her! I could not be happier and more stress relieved as a parent - knowing that when I drop my child in that nursery she's learning, having fun & making friends
- all whilst being safe & has nutritional food & snacks! The girls are lovely and always understanding exceptions wherever those need to be applied.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much ! It's so lovely to hear how happy and settled your little one is! Although you get ignored , we know that's a huge peace of mind to you of how much she enjoys her time with us! Thank you so much for your review!
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Review from L M (Father of Child) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent teachers, healthy food and a good nurturing environment for our child.
My daughter really enjoys her time at this nursery, especially going outside!
I will be sending my baby here too once my wife goes back to work from maternity leave
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your kind words and choosing us to care for your little ones! The outdoors is a firm favourite, the children have a fabulous time. I'll be sure to pass your wonderful review to the team!
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Review from K M (Mother of Child) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Norfolk road nursery is a really good nursery. I have sent my daughter here since she was 1 years old and love the teachers, variety of play/work and outside space.
I will also be sending my son to babies soon (which was difficult to do given the long waitlist).
The teachers are what's makes this
nursery great, special shout out to Sabah, Lauren, Faisa and Jody although all are absolutely brilliant!
Management are quick and responsive too.
Completely trust this nursery with the thing most precious to me in the world.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your review, and your feedback regarding the staff- we really do have a wonderful staff team ! I'll make sure the team see your review! It's lovely to hear that you are all settled and part of the NHN family.
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Review from Shireen S (Mother of Child) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Norfolk house on Norfolk road are brilliant. They are friendly and great with our child. The outdoor facilities are amazing with a huge garden and forest school. The on site chef provides good meals.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadForest school is a firm favourite with all the children, they have so much fun! Thank you for your kind words and being part of the NHN family!
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Review from Alex B (Mother of Child) published on 11 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended NHN since he was 8 months old and his older sister attended the nursery previously. He loves NHN as so do we. The staff are brilliant, the food is delicious and there are so many activities including forest school. Nothing is too much trouble for the staff who provide exceptional
care for the children. The hours are also excellent, 7-7 gives us flexibility when needed.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for being part of the NHN family, it's a pleasure welcoming you back with your son! I'll be sure to pass on your kind words to the staff who will be very happy! Thank you for your kind words!
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Review from Diya V (Mother of Child) published on 10 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with this nursery. The setting is wonderfully equipped, with excellent resources that really support the children's learning and creativity. The forest school and outdoor play areas are a real highlight - our child loves exploring outside, building confidence, and learning about
nature in such a fun, hands-on way.


The staff are brilliant: warm, caring, and genuinely supportive. They know each child as an individual and always take the time to share updates and listen to any concerns. It's clear how much dedication and enthusiasm they bring to their work.


We're also very impressed with the food provided - it's healthy, varied, and our child always enjoys it. Overall, this nursery provides a nurturing, stimulating, and happy environment, and we feel very lucky to have found such a fantastic place for our child.

Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThis is such a wonderful review thank you so much. It's lovely to hear how happy you are and that your little one enjoys nursery! Forest school is a firm favourite with lots of the children! I will be sure to pass your kind words to our wonderful staff team!
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Review from R R (Grandfather of Child) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been a pretty much perfect nursery school for my grandson - warm, caring and so very good at providing feedback. It has such great hours for working parents. Our little lad settled in quickly and clearly loves the staff and his new friends. Very highly recommend...
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much! We appreciate your kind words, I will pass your feedback to the team.
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Review from Raj C (Mother of Child) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy started in Jan 25. The nursery and staff were fantastic in helping him to settle in. They tailor their approach to him and maintain excellent communication with me. They do many fun activities with the babies as well as children. I'm pleased with the nursery and the care that my son
is receiving.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadPlease speak to a specific member of staff if you feel that we can improve on the areas marked 4. Thank you for taking the time to complete a review.
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Review from Abby R (Grandmother of Child) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring nursery staff. Open even on holidays enabling professional parents to work their shifts. Lovely people. Grandchild happily transferred to carers who knows and understands him well. Good security as well.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadPlease speak to the manager should you feel we can improve in any way. Really appreciate your feedback!
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Review from J T (Father of Child) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great nursery for my son. We believe that he has become more independent and confident from the moment we first sent him and seeing him develop has been a joyful journey and we appreciate the efforts of the nursery staff who have helped along the way.
He now loves attending and is almost like a second
home for him. The quality of staff and facilities is of the highest and it makes us comfortable knowing that he is in good hands.
The handover process when we pick him up is always informative and we get a clear understanding of how his day went, what he did and what he ate etc.
We are extremely happy and would recommend Norfolk House Nursery to all parents.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you so much for your kind words, its great to hear how your son has developed since joining NHN. I will make sure I pass your wonderful review to the team!
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Review from Hannah J (Mother of Child) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been full time at Norfolk House (Norfolk Road) for the last two years and absolutely loves being at the nursery. The rooms are light and airy, with stimulating and educational set ups every day. The staff are caring and kind, engaging positively with the children. The outside space
was the reason we chose the nursery and we love that she is always outside in the fresh air. We're so happy that we chose Norfolk House to care for our daughter.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadIts lovely to hear that your daughter enjoys her time with us! Thank you for sharing your thoughts with us, I will pass your kind words to the team.
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Review from Nicholas J (Father of Child) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Norfolk House on Norfolk Road for the last 12 months. Everyone at the nursery has been friendly, enthusiastic and welcoming and he has really loved his time there. The staff all know him well and he enjoys seeing them. He has eaten an interesting and varied diet and explored
new toys and activities - even going out for trips.
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you for your kind words, I will pass them to the team. Could I ask that let us know what improvements you feel could be made to cleanliness.
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Review from Sharan K (Mother of Child) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery is great.. my daughter's language and skills have developed massively, and she has a lovely relationship with her keyworker- bavita! Thank you for all your hard work and support NHH Norfolk Rd!
Reply from Hayley Fox, Senior Nursery Manager at Norfolk House Nursery - Norfolk RoadThank you- I'll pass your review to the team. If you think we can improve on the care side please do send your feedback. It's disappointing you only scored 3 on the value for money, given we don't charge for funding extras (eg meals etc) like majority of settings. We appreciate your kind words!
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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Norfolk House Nursery - Norfolk Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Norfolk House Nursery - Norfolk Road is calculated as follows: ( (508 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 536 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norfolk House Nursery - Norfolk Road is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 number of registered child places is 11.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Hayley

Hayley Fox

Job Title: Senior Nursery Manager Joined: 2009

I am Hayley Fox, the Senior Nursery Manager. I oversee all three of our nurseries, sharing my time between them and working closely with the Nursery Managers who are responsible for their day-to-day operation. We have found that this arrangement further enhances the level of service we are able to provide and keeps us at the very forefront of Early Years education.


I have worked in Early Years education for 22 years. I started work at our Norfolk Road setting in April 2009, some five months before it opened its doors. I have therefore been able to recruit staff, plan and implement policies, and develop best practices in all areas from the Nursery’s very inception. My own daughter attended the Nursery and progressed through every age group, which has enabled me to view it from a parent’s perspective.


My team and I would be delighted to show you around our setting, explain further the service we provide and answer all your questions. Please do not hesitate to make contact me, and I look forward very much to meeting you in the future.

Jamila

Jamila McDonald

Job Title: Nursery Manager Joined: 2011

I started working at Norfolk House Nursery in 2011 as a Nursery Nurse. Over the years, I have progressed throughout my career transitioning from Nursery Nurse to Senior Nursery Nurse, Room Leader, Deputy Manager, and now Nursery Manager. I enjoy every minute of my time working at Norfolk House Nursery.


I believe our high standards, and passion to give all children the very best start in life is something to be proud of! We strive to give each child the best care and education that they deserve!


It has been a pleasure to meet so many lovely families during my time, which makes me so excited to become Nursery Manager at Norfolk Road after 10 years, I can’t wait!

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