My First Friends Rubery

Ashbrook Drive, Great Park, Rubery, Rednal, Birmingham B45 9FP

At My First Friends Ltd Day Nursery & Pre-School parents and children find a unique childcare environment, set up to support structured and age-specific activities that enable each child to benefit from a wide range of experiences and learning.

A highly-qualified team of staff are dedicated to helping children build 'a foundation for life', being purpose-built to include soft play and sleeping areas and with excellent outdoor play areas to inspire creativity.

While being a homely and enjoyable environment, the nursery adheres to up-to-date health, safety and security regulations to give local families the peace of mind they deserve.

Group: My First Friends

Person in charge: Claire Jones (Manager)

Local Authority / Social Services: Birmingham City Council

Number of Staff: 47

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 120

Age Range: from 0 years 2 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.7 (maximum of 10) for My First Friends Rubery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for My First Friends Rubery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for My First Friends Rubery is calculated as follows: ( (200 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 252 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for My First Friends Rubery is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 21 Reviews ÷ 24 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 My First Friends Rubery has a Review Score of 9.7 (9.653)

Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend My First Friends Rubery?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to My First Friends Rubery

  • Mother of Child
    17
  • Father of Child
    4

Before we chose My First Friends Nursery we did check about 15 other nurseries. It is a difficult choice but we are so pleased that we decided to send our daughter to First Friends Nursery at Rubery. She was scared at the beginning but with a big help from all nursery workers who gave her attention and loads of cuddles, she is happy there now. She is really happy when she goes there. All ladies are so nice and helpful. I do not have to worry about my daughter because I am sure she is in good hands.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.6 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 20 Mar 2018:

We thank you, Karolina, for the trust you have placed in us at the nursery by allowing us to care for your child.

Excellent nursery for early years education.
Recent online nursery app enables continuous updates on childcare and gives reassurance to parents.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.7 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 19 Mar 2018:

Thank you for your kind words, Laylah, they are much appreciated.

My son has settled really well at this nursery after changing from another provider due to a move of home. He has been at My First Friends for many months now and really enjoys it. The staff in his group are very constant and always very helpful and knowledgeable. I have had some really good advice when my son has been going through some difficult stages. He has learned a lot from nursery and has a lot of fun. Also, the facilities are fantastic such as the interactive screen. I have great confidence in this nursery and the staff who I really can't praise enough. The outside space is really big which is great for toddlers who need to let off steam. Overall, I can't fault this nursery which is great peace of mind.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.6 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 19 Mar 2018:

Thank You, Mary, your feedback is lovely to read and we are pleased you and your child are enjoying your time with us at the nursery.

The staff here are friendly, professional and extremely caring for children. They are very informative around the children's activities and focus heavily on learning and development. Keep up the good work guys.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Claire Jones, Nursrey Manager at My First Friends Rubery responded to this review on 08 Mar 2018:

Thank you, John, for your lovely words.

Great learning and development of all stages. Great staff, well-organised environment and great outdoors. Will recommend.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.3 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 27 Feb 2018:

Thank you Audrey for your kind words.

My little boy has attended My First Friends Rubery since he was 10 months old, he is now 2 and a half and has settled in from day one. The nursery is fully equipped for all my child’s needs with continuous improvement plans in both the nursery facilities and my child’s development.
I wouldn’t send my child anywhere else. Staff are friendly and it can be very daunting leaving your child with strangers but they soon no longer become strangers and fill you with complete trust in taking care of your child.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 21 Feb 2018:

Thank you Hayley, it is lovely to hear you are enjoying your time with us at the nursery. We are pleased we have been able to support you in your child care needs.

My daughter started My First Friends when she was ten months old and she’s still there now, currently in pre-school (age 4).
From day one I was so impressed with the whole nursery. The staff are so friendly and approachable. There is a real ‘family feel’ to this nursery. All staff are professional and experienced and build wonderful relationships with the children throughout their journey. I’ll be very sad when it’s time for her to leave and go off to school.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.9 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 15 Feb 2018:

Thank you, Clare, for your very kind words. It's hard to believe how quickly time goes by, it has been our pleasure caring for your daughter.

My son has been attending this wonderful nursery three full days a week for nearly two years and I am happy to say he is now attending pre-school here.
I have nothing more than great things to say about the nursery and each and every member of staff here. My son absolutely adores them all. The nursery has wonderful facilities such as the secret garden, sensory room, and soon the forest school which I'm excited about! Recently they launched an amazing app which updates you throughout the day on what your child is up to, it has their learning journeys on it and all other reports. This is brilliant, I love it!
The staff have been such an amazing support for us throughout his time here, they were brilliant with his potty training, learning to walk and talk, how to play with others and his whole learning journey. I am happy to say he is doing very well and that is thanks to the team here. I feel so blessed that my son attends such a wonderful place. Thank you all.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 14 Feb 2018:

Thank you Kristal, your kind words are much appreciated. We are grateful you placed your trust in us to care for your child. It has and continues to be our pleasure to do so.

A good nursery. I would recommend this place to anyone who as asked me about a nursery, it’s clean, friendly, the staff are brilliant with the children.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.4 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 14 Feb 2018:

Thank you, Tim, your kind words are much appreciated.

Our child has been attending this nursery for over a year now. We are very pleased with the staff, their enthusiasm, genuine interest. They maintain overall accountability in the form of daily feedback and regular contact with parents. They have recently introduced a mobile app based feedback with real-time updates including foods, activity, sleep times, learning journals and summative reports. This system has been greatly impressive for working parents like us to track the developmental progress of our child. Most importantly, our child loves the place here. The children are welcomed by staff in a caring environment and parents like us leave the place dropping off our child feeling very reassured to selves. We have had no concerns about food/ nutrition. We would certainly recommend this nursery to anyone.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.5 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 13 Feb 2018:

Thank you, Narasimha for your kind words. We are really pleased your child is enjoying their time with us at the nursery.

Leaving my 10 month old was hard but the nursery made it as smooth as it could be. I've seen such a positive leap in her development already and its only been a month. She is undertaking activities I just couldn't provide at home all linked to the developmental curriculum. With the app updates I can see how she is doing over the day - from activities, to what she's eating and how much; sleeping; drinking and even nappy changes. I'm confident she is happy in such a spacious nursery with friendly attentive staff.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.9 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 08 Feb 2018:

Your feedback is much appreciated, we know how difficult a time this can be. It has been our pleasure to have been able to support you and your child in their transition into nursery.

My daughter has attended My First Friends for 4 months now and I cannot fault the service I have received to date. My daughter is happy to be left with the staff members every morning, I have not had a single day where I have had to leave her crying (which is one of every parent's nightmares). The staff are always very friendly and I find it very easy to talk to them about anything I feel I need to discuss. The care they have shown for my daughter, and every other child I have seen them interact with has been outstanding. They use an app to show how my daughter is getting on during the day, putting my mind at rest when I cannot be with her.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 08 Feb 2018:

We are pleased you are happy with the care we provide. We would like to thank you for placing your trust in us.

I think it’s the best nursery. The staff are great I would recommend any child going here. I couldn’t say one bad word about this nursery and the staff my daughter is extremely happy and has learned a lot. I’m very pleased.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Claire Jones, Nursery Manager at My First Friends Rubery responded to this review on 08 Feb 2018:

Thank you for your kind words, it is our pleasure to care for your daughter and watch her grow.

My First Friends is an excellent nursery, my little girl attends now and my other child was here from the age of 1 until he started school.
The nursery offers lots of learning through play inside and out. The layout is great too, the food is excellent.

Now they have a parent app you can log on and see everything your child has done at nursery.

Staff are great, very helpful, nothing is to much trouble.

I definitely recommend this nursery.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Fantastic nursery! My son has been going since he was just under a year, the difference in him since he started is amazing, he loves going. The staff are very approachable and friendly and the nursery has loads of activities to keep them entertained. Can't recommend them highly enough.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

Both my children have attended My First Friends since they were 11 months old and I have always been very impressed by the nursery's professionalism and care, and their flexibility in accommodating my family's needs.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.8 out of 5

Since joining my first friends my son has improved substantially in his development. The range of daily activities means every day is different and enjoyable for him. The staff are very supportive with any concerns and work closely with parents to help children develop and learn new things. The app used by the nursery means I can check up on my son throughout my day at work to see what he has been up to. All round a fantastic nursery - would recommend it to any parents.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

My two-year-old and one-year-old started at My First Friends in September 2017. My experience has been nothing short of fantastic - my daughters love going to nursery and have made huge strides in their development. The staff are friendly, welcoming and more than willing to speak to me anytime about how they are getting on. Transition between rooms has been effortless and the girls have been given settling in time before making the jump to their next stage. Feedback is constructive, detailed and allows me to have a clear understanding of how they are getting on.

When looking for a nursery for my daughters I wanted somewhere that felt warm and comfortable and My First Friends has this. I have recommended the nursery to friends already and look forward to my girls continuing their time there.

A fantastic nursery with wonderful staff.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   5 out of 5

My son has been attending the nursery since October 2017 for 3 days a week. I was really anxious about sending such a young baby, only 5 months, to nursery.
I can honestly say that I was worrying about nothing. The staff here are lovely and my little boy is so happy to be left with them. He gets lots of attention and is really well looked after.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.8 out of 5

The nursery has been excellent. They are friendly and have given us loads of help and support with our son. The children are happy and the staff do loads with them and it's great they have the options to go outside whatever the season.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4.8 out of 5

I would definitely recommend My First Friends Nursery (Rubery). I have a 6-year-old daughter and a 4-year-old son and both have attended the nursery from the age of 2. The children have always attended nursery with great enthusiasm and thoroughly enjoy their time there. They received a great boost with early learning while developing healthy social skills in preparation for school. As a family, we have been extremely happy and very appreciative of the great service and high level of care we have received from the Nursery and its staff.

How likely would you be to recommend My First Friends Rubery? Extremely Likely

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Average Rating:   4 out of 5

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