Red Balloon Cobham

274 Portsmouth Road, Cobham KT11 1HU

In May 2014 Red Balloon Cobham was inspected by Ofsted and retained their Outstanding rating.

At Red Balloon they foster a home-from-home environment with warm, caring and safe surroundings where all children can feel relaxed and happy. They aim to provide a stimulating environment which offers every opportunity to learn, create and explore. Red Balloon recognise that children are only children once and although social and intellectual development are high on their agenda, having fun is top priority!

The nursery's aspiration is to consistently exceed parents expectations by providing truly outstanding care for children.

Nursery features include the following: a live webcam, organic home-cooked food, Qualified pre-school teacher.

There is an exceptional staff team with a higher than average staff to child ratio.

Group: Red Balloon

Person in charge: Sophie Hall (Manager)

Local Authority / Social Services: Surrey County Council

Number of Staff: 25

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 62

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.5 (maximum of 10) for Red Balloon Cobham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Red Balloon Cobham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Red Balloon Cobham is calculated as follows: ( (82 Excellents x 5) + (14 Goods x 4) ) ÷ 96 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.645 Points relating to the number of positive Reviews for Red Balloon Cobham is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.4 Target = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Red Balloon Cobham has a Review Score of 9.5 (9.499)

Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Red Balloon Cobham?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Red Balloon Cobham

  • Mother of Child
    7
  • Father of Child
    1

Our daughter thoroughly enjoys her time spent at nursery. She has grown in confidence and this is largely down to the care and attention received from the staff at the nursery. The love for arts and crafts is down to exposure to this at the nursery and this is evident when showing what she has made to us in the evening. The staff at the nursery are very friendly and welcoming and our daughter has developed very strong bonds with her primary key worker. I would not hesitate in recommending our nursery to others.

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   4.5 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 05 Apr 2018:

Thank you very much for your review - it is great to hear that your daughter has enjoyed her time at Red Balloon. It's great to hear that she loves getting stuck into arts and crafts activities and that she has developed close bonds with staff members. I hope she will continue to have happy times at nursery before going off to Big School in September!

My daughter is so happy at Red Balloon Cobham. She loves the different activities the staff put on for the day. The staff are always happy and smiling and welcoming to the children and parents. My daughter loves the enthusiasm the staff have at 7:30 am. The staff are ready to welcome the kids in with smiles and activities. She loves the extra activities that Red Balloon offer. Red Balloon has been so welcoming to our whole family, always including my daughter’s bothers as well. Red Balloon staff are very accommodating and a well-run unit. The staff at Red balloon are outstanding! We are very grateful for what the staff do to make my daughter’s days happy and enjoyable while we cannot be there. Thank you, Red Balloon staff!

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   5 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 14 Mar 2018:

Lovely reviews like this, make our job so worthwhile - thank you for such great comments! I'm truly delighted to hear that your daughter is so happy at Red Balloon. We are so proud of our staff team and their energetic and enthusiastic approach, and it is wonderful to hear that you find the nursery so warm and welcoming.

My son has been at Red Balloon Cobham since August 2017 in Red Room and has been extremely happy and settled in well.
I have found the staff to be very friendly and helpful, professional and nurturing.
There is always lots of activities going on and find the nursery offers a wide variety of fun activities and events.

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   4.9 out of 5

Dani Dew, Group Manager at Red Balloon Cobham responded to this review on 13 Mar 2018:

What a pleasure to read, thank you very much for your very positive comments regarding your son's experience of Red Balloon. We are pleased that he has settled in well and we hope that he will enjoy many more happy times with us.

Red Balloon Cobham is an extremely caring environment providing great care. The staff are all incredibly friendly and competent - they are really interested in each child individually as well as their family as a whole and provide great support.
The mini trips and bigger trips are a lovely supplement to the learning and development environment within the nursery. The availability of early starts and late finishes are helpful when needed. The webcam is a reassuring resource and an easy way to check that all is ok.

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   4.9 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 12 Mar 2018:

Thank you very much for your positive feedback - your comments are greatly appreciated. It was lovely to read that you feel the staff are so caring and that they take pride in getting to know the children in their care as individuals. I'm also pleased to read that you feel our mini trips in our nursery minibus enhance learning opportunities for the children and that you find our webcam reassuring. I hope your child will continue to experience many more happy times at nursery.

My daughter has attended Red Balloon Cobham since she was 11 months old and has thrived in her environment and with the personal care she received. The nursery staff make an effort to get to know all children (not just their own class) which makes my daughter very comfortable, confident and excited to come to nursery. The resources are plentiful and creative - a lot of thought and effort goes into social events for the children - and are always fantastic to join and be a part of - well done Red Balloon Cobham!

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   4.9 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 22 Jan 2018:

What a lovely review - thank you! It's wonderful to hear that you feel your daughter has thrived in our care here at Red Balloon and that she is excited to come to nursery! We love organising events for children and parents at Red Balloon so it is great to hear that you have enjoyed participating - I hope your daughter will continue to make many happy memories at Red Balloon.

Red Balloon has been part of our family for almost 4 years now. As a working parent, Red Balloon provides that homely, caring environment that gives me the peace of mind that I need. Our children are happy and secure and know every staff member by name. Extracurricular activities are provided - so our weekends can be quieter. The hours support a working parent. They have regular parent forums and communication is great! The support network they provide overall is brilliant.

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   4.7 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 22 Jan 2018:

Thank you for your warm words regarding Red Balloon. I'm delighted to hear that you feel supported as a working parent - we try our best to place support and reassurance for parents at the very heart of our ethos. It's also great to hear that you find our communications effective as we recognise the critical role communication plays in our partnership with parents.

The nursery goes to great length to organise extra fun and learning activities such as French lessons and IT lessons. It's also great that the nursery has their own mini-bus with up-to-date Maxi-Cosi car seats for trips. My daughter had a lot of fun visiting a reindeer farm. The care my daughter receives is exceptional and the staff are great at communicating during the day when she is not well. The learning received is very proactive and my daughter learns new things every day. I would absolutely recommend this fantastic nursery.

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   5 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 19 Dec 2017:

Thank you very much for such a lovely positive review! I'm so pleased to hear that your daughter enjoys outings on the Red Balloon minibus and that she is participating in our extra-curricular activities. Thank you for your praise of the Red Balloon staff, we are so proud of the whole team and the great work that they do. I'm truly delighted that your daughter is enjoying her nursery experience so far and hope that she will enjoy many more happy times at Red Balloon!

Firstly, I want to thank you and the Red Balloon team for how well we feel our child is doing in the Blue room. She loves coming into nursery and we feel that she is gaining independence and confidence weekly. Also, we are delighted with her key worker. Having a male practitioner is such a rarity and especially one as passionate as he clearly is.

How likely would you be to recommend Red Balloon Cobham? Extremely Likely

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Average Rating:   4.9 out of 5

Abby Auty, Owner at Red Balloon Cobham responded to this review on 08 Feb 2018:

Thank you very much for your review - it's great to hear that you feel your daughter is blossoming in Blue Room. I couldn't agree more that male practitioners bring a great dynamic to the nursery! I hope your little one will continue to grow in confidence and that she will have many more happy times with us.

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Awards / Recognitions

March 2018

Investors in People

Recipient: Red Balloon Cobham

Date: Friday 09 Mar 2018

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June 2015

May 2014

Ofsted Outstanding

Recipient: Red Balloon Cobham

Date: Tuesday 06 May 2014

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