Bright Horizons Elm Grove Day Nursery and Preschool

12 Elm Grove, Kingston upon Thames KT2 6HN
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9.9 86 Reviews
  • Bright Horizons Elm Grove Day Nursery and Preschool, Kingston upon Thames
Bright Horizons Elm Grove: A loving and nurturing nursery.

Bright Horizons Elm Grove Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years. Situated in Kingston upon Thames, the setting offers excellent transport links for trains and buses.

The nursery is a two-storey building with age-appropriate rooms for the children to learn and grow and benefits from two gardens to extend their play and learning experiences. The older children will benefit from being able to test their skills in the Science Studio, which the children can access on a daily basis. And for those that are more creative, the children enjoy the Cooking and Art Clubs, where they can freely explore and experiment with their senses.

The nursery also boasts an age appropriate garden, with the areas clearly assigned to their age groups. With the babies in a safe, soft play area and the old children benefiting from a bike track to test their motor skills.

The team are excited to be part of your child’s journey and look forward to welcoming you and your family to their nursery. Book a personal tour with the nursery today.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Number of Childcare Staff

  • 40

Total Places for Children

  • 99

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays

Bright Horizons Elm Grove Day Nursery and Preschool Reviews (86)

9.9

Bright Horizons Elm Grove Day Nursery and Preschool has a Review Score of 9.9 (9.917) out of 10, based on 22 reviews in the last 2 years.
Over all time Bright Horizons Elm Grove Day Nursery and Preschool has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Bright Horizons Elm Grove Day Nursery and Preschool
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Total of 86, showing 61-80
Review from Michael G (Father of Child) published on 10 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff very approachable and friendly. My son enjoys going there, and although slower than expected I think his overall development has progressed.
However, I sometimes think that when they report back to me at the end of the day that they aren't always sure exactly what he has eaten. This
is important as he is a very fussy eater and has had a number of food intolerances and allergies. Therefore, understanding what foods he is now eating helps us at home.
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Review from Teresa V (Mother of Child) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery has excellent conditions and the staff is very attentive.
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Review from A C (Mother of Child) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with carers, they have settled my daughter in well.
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Review from Alistair G (Father of Child) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our children have loved coming to nursery from their first days and have been clearly cared for fantastically by all the staff.
They’re happy, tired and full of stories (and healthy, interesting food) every day - which is just how we want them to be!


The only thing that I would change is for them

to spend more time outside the nursery on adventures to the park, the shops or just for a walk.
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Review from Ashima J (Mother of Child) published on 1 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bright Horizons Elm Grove is a good nursery with caring and friendly staff. There could be more variety of activities and outdoor recreation for children planned especially in the summer months. Management can be more professional and clear in admin related issues and communication. The garden play
area could be better equipped with more cycles and other skill-building equipment.
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Review from Rebecca N (Mother of Child) published on 28 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my children attend Elm Grove and we are very happy with the nursery. The staff are attentive and engaged, the food is excellent and since the refurbishment, the site is looking much fresher.
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Review from Chloe D (Mother of Child) published on 28 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We attended the recent Open Day which gave us the chance to spend time in the nursery rooms, talk to staff members and meet other parents. We are amazed at how quickly our son has settled at Elm Grove given he had never been looked after by anyone outside the family before starting. The wonderful staff
have been instrumental in making him feel happy and secure. They have also worked at assisting his motor development and language which were areas of particular concern for us.
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Review from Matt G (Father of Child) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Bright Horizons are very attentive and helpful. They communicate very well and always provide good detail on our Daughters day including her activities, learning, eating and sleeping. The staff have created a strong bond with our Daughter to the point that she genuinely loves
going to nursery in the mornings. The learning programs are varied and help our Daughters continued development. With the staff at Bright Horizons, our Daughter would not be as developed as she is.
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Review from Simon H (Father of Child) published on 8 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely environment for little ones to explore and play, attentive and caring staff give confidence that the nursery is a safe place for children.
I look forward to hearing about each day's activities knowing that any child will have had an interesting and educational time, seeing my child develop
and grow as she has moved up through the classes has been a joy.
I highly recommend this nursery.
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Review from Joanne H (Mother of Child) published on 8 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has recently moved to pre-school and his transition has been extremely smooth. The teachers are always very welcoming and provide brilliant updates. We have seen a great improvement in our son's progress and are encouraged to continue his learning at home. Very happy with the team, we feel our
son is in very safe hands.
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Review from D V (Father of Child) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our child enjoys his time at nursery.
All staff members are very welcoming, open, kind and active.
There are various activities throughout the day and a lovely garden.
The meals are fresh and well balanced.
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Review from A E (Mother of Child) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff is very caring. They welcome my daughter in the mornings to the room with smiley faces. They do organise a wide range of activities and support children to gain confidence/independence.
My daughter feels very happy there.
The nursery has a large outside space/garden and they encourage children
to go out and play in the garden every day.
Staff provide a full report for the day during pick-up. Accidents rarely happen. Staff/management is good at listening to feedback from parents and actioning those.
It is a safe and nurturing environment.
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Review from R A (Mother of Child) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you are looking for a warm, lovely place and outstanding childcare, this is your direction.
Elm Grove is amazing, huge (place), building for all the ages from three months to five years.
I love the art and ICT room to challenge children's learning.
They have a huge garden for all ages.
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Review from Vidhya A (Mother of Child) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our son has been at Elm Grove since he was six months old.
He is now almost 2.
The staff are professional but very warm and everyone seems to know our son by name.
His days are well planned with lots of activities and the outside space means the children spend a good amount of time in the fresh air.
The
evening handover to us is always thorough.
The menus are varied and our son gets to try a huge variety of food.
We couldn't be happier with the experience he has at Elm Grove.
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Review from Joanne H (Mother of Child) published on 6 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has been with Bright Horizons Elm Grove Day Nursery and Preschool since June 2017 and he loves it. After a few teething problems with staffing, everything seems to be going really well.


The staff are always pleasant and attentive to the children and my son has a good bond with many of them.

The food is always of a very good standard and plenty of it. The activities and learning keep him entertained and we have seen plenty of progression with learning. Happy to leave him in such safe hands.
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Review from E L (Mother of Child) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff have always seemed caring and interested. The play and activities are very good, my son has always had busy days. The garden is great for fresh air and letting them run around so they haven't been cooped up all day. Sometimes nappy changes haven't been so good. Welcoming staff, they have a pet
fish which is interesting to them. He has made friends and always seems to have enjoyed his day.
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Review from K M (Mother of Child) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my son joined the nursery his speech has improved. He is much friendlier.
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Review from D H (Mother of Child) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience so far with Dolphin has been great. The staff are responsive and pleasant to interact with. When my son is with them he enjoys himself and has very quickly bonded with his key worker. I am confident that he is receiving the best care that he can receive outside of his own home.
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Review from K T (Mother of Child) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My son has been at the nursery for about nine months and he has settled very well. His teacher is great and lets me know what he has done during the morning and I am informed if any concerns. Overall it is an average nursery to attend.
Reply from Marketa Cardon, Marketing at Bright Horizons Elm Grove Day Nursery and Preschool
We really appreciate that you have taken time out to share your feedback, your opinion is very important to us. I am going to share your comments with the Nursery Manager and ask her to address your…read more
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Review from Ramatou D (Mother of Child) published on 30 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very anxious bringing my little girl to the nursery, but once I met the staff at Dolphin Day Nursery I quickly relaxed. Very very nice people, I felt as if I was taking my daughter from home to another home. I am kept up to date with eery one of her day to day activities. I love this nursery and
wish I could attend myself but I am a little too old :).
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Bright Horizons Elm Grove Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Bright Horizons Elm Grove Day Nursery and Preschool is calculated as follows: ( (242 Excellents x 5) + (22 Goods x 4) ) ÷ 264 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bright Horizons Elm Grove Day Nursery and Preschool is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 number of registered child places is 19.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Claire

Claire

Job Title: Nursery Manager Joined: 2021

Claire, the Nursery Manager, boasts an impressive 36 years of experience caring for children across various settings, including her own family. Her journey began at Surbiton Day Nursery, where she supported the baby room. Over time, she progressed from a Room Leader to third in charge. Claire also served as Deputy Manager in Guildford before taking on the role of Manager at Hampton Wick. Finally, she assumed the position of Manager at Elm Grove.


With a foundation degree in Early Years Education, Claire confidently claims to have the best job in the world. She deftly balances office tasks with quality time spent with the children. Her wealth of knowledge and passion for heuristic play drive her to learn every day, drawing inspiration from her favourite teachers—the children themselves.


Claire looks forward to welcoming you and your family to their nursery.

Charlotte

Charlotte

Job Title: Deputy Manager Joined: 2009

Charlotte, who has been with Bright Horizons since 2009, was originally based in the Banstead nursery and holds a Level 3 qualification.


She has worked in all roles at the nursery, spanning all age groups and loves her position at the nursery. Charlotte takes pleasure in supporting and observing children as they grow and develop, while also fostering relationships with parents and staff. She eagerly anticipates welcoming you to their setting.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Elm Grove Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Elm Grove Day Nursery and Preschool has an Enhanced Service - more info.