Bright Horizons Elm Grove Day Nursery and Preschool

12 Elm Grove, Kingston upon Thames KT2 6HN

Bright Horizons Elm Grove Day Nursery and Preschool, Kingston upon Thames, London
Bright Horizons Elm Grove Day Nursery and Preschool, Kingston upon Thames, London
Bright Horizons Elm Grove Day Nursery and Preschool, Kingston upon Thames, London

Bright Horizons Elm Grove Day Nursery and Preschool (Formally Dolphin Kingston) offers high-quality care and education for babies from three months to children up to five years of age.

The nursery is set over two floors and boasts an excellent outdoor area which the children can access easily throughout the day. There is also a media suite, and an art and cookery room where children can explore their senses.

Furthermore, the nursery offers a long standing team of childcare professionals (some of them have been working at the nursery over ten years) and a wide range of extracurricular sessions; including Jo Jingles, Little Rugby, Baby Yoga (inclusive within the fees) and Teddy Tennis.

The nursery is fully-inclusive and provides nappies, creams, wipes and meals. An on-site chef maintains a five-star kitchen.

Group: Bright Horizons Family Solutions

Person in charge: Jasmina Haigh (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council

Number of Staff: 40

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 119

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Visiting:

Located at the heart of Kingston town centre and a short distance from Kingston train station, the nursery benefits from being in a prime location to allow commuters to travel to and from work easily.

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Bright Horizons Elm Grove Day Nursery and Preschool has a Review Score of 7.5 (7.467)

The Review Score of 7.5 (maximum of 10) for Bright Horizons Elm Grove Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Elm Grove Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.425 for Bright Horizons Elm Grove Day Nursery and Preschool is calculated as follows: ( (67 Excellents x 5) + (39 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 120 Ratings = 4.425

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.042 Points relating to the number of positive Reviews for Bright Horizons Elm Grove Day Nursery and Preschool is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 23.8 positive Reviews (119 registered maximum number of service users ÷ 5). 1 Reviews ÷ 23.8 Target = 0.042

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Elm Grove Day Nursery and Preschool?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Elm Grove Day Nursery and Preschool

  • Mother of Child
    9
  • Father of Child
    1

My experience so far with Dolphin has been great. The staff are responsive and pleasant to interact with. When my son is with them he enjoys himself and has very quickly bonded with his key worker. I am confident that he is receiving the best care that he can receive outside of his own home.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My son has been at the nursery for about nine months and he has settled very well. His teacher is great and lets me know what he has done during the morning and I am informed if any concerns. Overall it is an average nursery to attend.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Satisfactory

Staff: Good

Food / Nutrition: Satisfactory

Management: Satisfactory

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Satisfactory

Marketa Cardon, Marketing at Bright Horizons Elm Grove Day Nursery and Preschool responded to this review on 09 Dec 2016:

We really appreciate that you have taken time out to share your feedback, your opinion is very important to us. I am going to share your comments with the Nursery Manager and ask her to address your areas of concerns.

The Harvest Festival team at Dolphin put on was so good it deserves a special mention. A large proportion of staff gave up their Saturday to be part of it. The children enjoyed face painting, dough-making and of course the chef's BBQ. I really valued chatting to other parents who I don't usually get the chance to speak to when rushing in and out of nursery each day. We also raised lots of money for a local charity - good job Team Dolphin.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Poor

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Excellent

Child currently in the second week. Staff have been fabulous helping child to settle in and answering any concerns I have. All staff meet and greet us by name which provides a lovely personal touch. The facilities and space including outside are exceptional especially comparing other similar nurseries in the area. Have been so impressed so far that when I return to work next I know that my child will be happy and is developing lots of new skills.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Our daughter (20 months) loves coming to nursery. She has made a best friend already, tries to sing the songs nad loves her keyworkers. We are very happy to leave her in the care of her keyworkers, secure in the knowledge that they will devote themselves to her fully all day.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I was very anxious bringing my little girl to the nursery, but once I met the staff at Dolphin Day Nursery I quickly relaxed. Very very nice people, I felt as if I was taking my daughter from home to another home. I am kept up to date with eery one of her day to day activities. I love this nursery and wish I could attend myself but I am a little too old :).

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are so very happy with Dolphin Nursery - it has made a hugely positive difference to our daughter. She loves going to the nursery. It has made her so much more confident in all situations. It has improved her speech/singing/interaction with other kids - I can't believe how much she has gained from being at Dolphin, we really are so happy. All the staff are lovely too - we couldn't be more pleased.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter has been at Dolphin for 6 months. Her key worker over the last 6 months has encouraged her development which has come on leaps and bounds. My daughter is only in 2 days a week and so the time she has with her is limited however her attention to her and the care she has received has been second to none.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Poor

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

I'm very happy with the experience our son is getting at the nursery. He loves going and playing with his friends and doing lots of new and exciting activities. He has also developed so much and despite being only 2 can speak some French thanks to his amazing key worker. The staff are loving and caring and I go off to work knowing our son is happy and being well looked after.

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

My son has been at Dolphin Nursery for almost one year and he is very happy there. The staff are wonderful and really care for him. It was not an easy transition for me to return to work but knowing he is having fun and being well looked after make it easier for mummy!

How likely would you be to recommend Bright Horizons Elm Grove Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Kirsty

Kirsty Watts

Job Title: Deputy Manager

Joined: 2011

Description:

I am the Deputy Manager at Dolphin Nursery and I have been working here since 2011. I was Room Leader before I got promoted to Third in Charge. I have held previous Deputy Manager Roles in other nurseries so I have had management experience before I became the Deputy at this nursery. I wish to continue the outstanding environment that we have achieved already and build the staff team to continue the excellent care towards the children. I have a wealth of experience with the younger age groups. I am also the Keeping Everyone Safe Co-ordinator and also hold a qualification in Health and Safety and an NVQ in Management.