Bright Horizons Elm Grove Day Nursery and Preschool

12 Elm Grove, Kingston upon Thames KT2 6HN
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9.8 81 Reviews
Bright Horizons Elm Grove: A loving and nurturing nursery.

Bright Horizons Elm Grove Day Nursery and Preschool provides high-quality care and education for children aged 3 months to 5 years. Situated in Kingston upon Thames, the setting offers excellent transport links for trains and buses.

The nursery is a two-storey building with age-appropriate rooms for the children to learn and grow and benefits from two gardens to extend their play and learning experiences. The older children will benefit from being able to test their skills in the Science Studio, which the children can access on a daily basis. And for those that are more creative, the children enjoy the Cooking and Art Clubs, where they can freely explore and experiment with their senses.

The nursery also boasts an age appropriate garden, with the areas clearly assigned to their age groups. With the babies in a safe, soft play area and the old children benefiting from a bike track to test their motor skills.

The team are excited to be part of your child’s journey and look forward to welcoming you and your family to their nursery. Book a personal tour with the nursery today.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Number of Childcare Staff

  • 40

Total Places for Children

  • 99

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays

Bright Horizons Elm Grove Day Nursery and Preschool Reviews (81)

Total of 81, showing 1-20
9.8

Bright Horizons Elm Grove Day Nursery and Preschool has a Review Score of 9.8 (9.752) out of 10, based on 18 reviews in the last 2 years. Over all time Bright Horizons Elm Grove Day Nursery and Preschool has 81 reviews.

Overall Experience

  • 63
  • 17
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Date Published

81
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Review from B D (Father of Child) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with our experience at Elm Grove. From the moment we walked through the doors, we felt a sense of warmth and care that has only grown stronger over time. Our son had a bit of a shaky start, but thanks to the incredible support and dedication of the staff, he settled right in and
now looks forward to going every day.
A special shoutout to one staff member in particular and the team in Angelfish for their exceptional work. They go above and beyond to create wonderful experiences for the kids every single day. Whether it's through engaging activities, creative projects, or simply providing a nurturing environment, they have made a significant positive impact on our son's development and happiness.
Thank you to the Angelfish team, for your unwavering commitment to the children's well-being and for making our son's nursery experience truly outstanding. We are grateful for everything you do!

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your lovely review. We're so pleased your son has settled in and is thriving. One staff member in particular and the Angelfish team will be thrilled to hear your kind words.

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Review from J G (Mother of Child) published on 2 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not rate Bright Horizons, Elm Grove highly enough. My little one started at 14 months in the baby room and settled so well. He has changed rooms and has been welcomed into that new team with enthusiasm. His confidence has grown and he loves being there.
There are numerous activities every day
including playing with water, sand, books, paints and other toys. He has developed tremendously under their care and attention.
The updates via the app are great to receive as well as observations around his development. The team are full of energy, supportive and genuinely caring. Thank you to the entire team for creating such a nurturing and educational environment.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you so much for your wonderful review! We're delighted to hear how well your little one has settled and thrived at Elm Grove. It's fantastic to know he's growing in confidence and enjoying all the activities we provide. We really appreciate your kind words about the team.

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Review from Helen P (Mother of Child) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't speak highly enough of all the staff at Elm Grove. Our daughter settled in seamlessly with their support and has loved every minute of it. She's now moved up rooms and also loves her new room. They do so many activities every day it's fantastic.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your 5-star review and for sharing your positive feedback with us!

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Review from Y B (Mother of Child) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started nursery when she was two and a half years of age. She didn't know any English language but everyone helped her. She really likes it and enjoys it. We are so glad for your patience and kindness. Also, they respect our child's emotions.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your 5-star review and for sharing your positive feedback with us!

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Review from M F (Father of Child) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are forever grateful to all staff at Bright Horizons Elm Grove Day Nursery and Preschool. Having had two children at the nursery, there is no other place I would rather my child be. They provide growth, play, structure, safety (above all safeguard and empathy throughout). The care given
is world class and we knew we are also in safe hands with their top chef as one of our children has a severe allergy. The love/care again has been 100% and has taken the anxiety away due to their safety record.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your heartfelt review! We're thrilled to hear that both your children have had such a positive experience at Bright Horizons Elm Grove. We look forward to continuing to support your family!

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Review from A J (Father of Child) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My children have attended Bright Horizons Elm Grove Day Nursery and Preschool since October 2021 and I couldn't recommend it enough. The staff are wonderful - kind, considerate, fun, excellent educators and a wonderful team!
The nursery itself has good-sized rooms and plenty of outdoor space which
is fantastic. The food is nutritious and the updates on the app are great. The kids have a lot of fun and enjoy lots of exciting, challenging and rewarding experiences - which create well-rounded young people.
My eldest is sad to be leaving and moving to big school but is in a much better position due to the support and compassion shown to them by all the staff throughout their entire Elm Grove journey.
The Elm Grove community is a pleasure to be a part of and we're thankful to all the staff for all they do.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you so much for your wonderful review! We're thrilled to hear how much you and your children have enjoyed your time at Bright Horizons Elm Grove. It's great to know that the staff, facilities, and experiences have made such a positive impact. The team will miss your eldest too but are glad they're well-prepared for their next adventure.

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Review from A D (Mother of Child) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a challenging experience at another nursery, we were anxious about finding the right place for our 9-month-old. The moment we walked into Bright Horizons Elm Grove Day Nursery and Preschool, we knew we found something special.
Three members of staff, in particular, and management have been nothing
short of amazing. They welcomed us with open arms, and have shown an incredible level of care to our son's well-being. We especially appreciate how they've worked with us on nap schedules, ensuring he gets the rest he needs, and even adjusting their routines when necessary.
Facilities at Elm Grove are exceptional. The separate sleep room provides a peaceful environment that helps our son rest comfortably. They place a high priority on creating a safe, nurturing space.
What truly makes it stand out is the genuine love and attention the staff give. Every morning, our son is greeted with warm smiles. It's heartwarming to know that he is surrounded by caregivers who not only meet his needs but do so with such warmth and affection.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your kind review! We're thrilled you found Bright Horizons Elm Grove to be the right fit for your son. We're glad our staff's care, the facilities, and attention to his needs have made a positive impact. Your feedback means a lot to the nursery, thank you.

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Review from Sarah C (Mother of Child) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would really recommend Bright Horizons Elm Grove Day Nursery and Preschool. Our daughter is making amazing progress and having lots of fun in her class. The staff are really friendly, caring and supportive. Our little girl really enjoys a variety of nutritious meals cooked by the chef. My husband
and I love the app as we can see an overall picture of our daughter's day. From what she has been learning and playing to nap times and meal times. Thank you so much for all your hard work Elm Grove Nursery staff. We really appreciate it.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your lovely review! We're thrilled to hear about your daughter's progress and that she's enjoying her time, especially the nutritious meals. We're glad the app keeps you connected, and we truly appreciate your kind words and support!

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Review from K G (Mother of Child) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 8-month-old son started at Elm Grove in February 2024 when I returned to work and we have been absolutely blown away by everything this lovely nursery has to offer. The staff in Angelfish are extremely professional and amazing with the children, the amount of thought and effort that goes into every
day is outstanding, especially the range of activities they have the children doing. Our son is completely settled in his class and loves going - his movement and social skills have come in leaps and bounds in eight weeks thanks to the patient and supportive staff. Cannot recommend highly enough.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your heartfelt review! We're thrilled your son has settled well at Bright Horizons Elm Grove. Thank you for your recommendation.

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Review from A B (Mother of Child) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It’s a good nursery. The staff are very nice. If you bring your child to Elm Grove, there are a lot of activities your kid will love. It’s very safe. The food they serve is nutritious, and how they serve each meal for each child is thought through.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Thank you for your five-star feedback and for sharing your experience with us.

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Review from T D (Mother of Child) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has settled in very well to Elm Grove. This is because the staff have made her feel safe and secure. She is very happy to attend each day and enjoys the activities that they do as a group. The staff have been caring and kind so the space feels safe for her. Thank you!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, thank you for your five-star feedback and for sharing your experience with us.

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Review from K W (Mother of Child) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son joined this nursery a year ago at the age of 11 months. He has thrived here, the staff in both baby and now toddler rooms couldn't be more engaging and friendly. They went out of their way to allocate extra settling-in sessions to make both me and the baby comfortable before formally starting.
As he has moved into new classes, they have managed the transition seamlessly. The staff are so full of energy and get to know each child individually, and have lots of differing activities each day to encourage learning, appropriate to the age, with lots of updates on the app with photos and descriptions. Food is cooked onsite every day. Rooms and toys are always clean, bright and inviting. They have lots of outdoor space also for them to run around and they use it regularly, which is a rarity in this area. Communications around nursery events and billing etc is clear and organised, the management team are very on top of things. Price wise it's fair for the area. He is really happy there.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, thank you for your five-star feedback and for sharing your experience with us.

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Review from A W (Mother of Child) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright Horizons Elm Road is the most special place, each and every staff member from the management team to the catering team know the children and more importantly genuinely cares! Staff are fun, caring and extremely knowledgeable. The curriculum and daily activities are delivered in a fun and original
way,
The children love learning and love attending. Having my children attend is a real privilege, having children at this nursery makes you a part of a very special family!

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, we are truly touched by your heartfelt words about Bright Horizons Elm Road. It's heartwarming to hear that you consider it the most special place and that every staff member, from the management team to the catering team, knows the children and genuinely cares. We look forward to continuing to provide a special and enriching experience at Bright Horizons Elm Road. Thank you for your review.

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Review from Z W (Mother of Child) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend! Our son joined the nursery about a year ago and we are very happy and impressed by the variety and creativity in the activities, the carers have a close eye on the kids and develop best-friend-level relationships with them.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, thank you for your wonderful review! We're delighted to hear that you are impressed by our nursery. Your recommendation means a lot to us!

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Review from N F (Mother of Child) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Bright Horizons Elm Grove for our daughter. We visited a lot of nurseries and Elm Grove stood out with how kind, welcoming and authentic the staff were. We were concerned with finding a nursery that was an inclusive environment as same-sex parents. Elm Grove have been exceptionally
thoughtful in this regard, and would recommend it to any other same-sex parents looking for a nursery. It took a little time for our daughter to settle in and get used to nursery, the staff were so great in helping her settle in. She loves the food from the chef, the activities and her pals there. She absolutely adores the staff, and it is such a privilege to be able to go to work knowing your child is safe, supported and happy. Followed our gut feeling in choosing Elm Grove and don’t regret it.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, we are thrilled to hear that you are so happy with Bright Horizons Elm Grove for your daughter. It's heartening to know that our staff's kindness, warmth, and authenticity stood out to you during your visits. We understand the importance of providing an inclusive environment, and we're delighted that Elm Grove has been exceptionally thoughtful in this regard. Thank you for choosing Elm Grove; we're honoured to be part of your daughter's early childhood journey.

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Review from A P (Mother of Child) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with this nursery. They have a very happy and stimulating environment and very kind and caring staff. My son is super happy, he's learning loads and enjoys lots of creative activities every day. They have a lovely garden and they take them out for walks often. The staff keeps
us posted of his progress every day and really look after him as a picky eater and eczema sufferer. This is our second child here.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, thank you for your five-star feedback and for sharing your experience with us.

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Review from Ria D (Mother of Child) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that I put my daughter into this nursery. They have been so supportive. The staff in the turtle room are amazing with her. It is so nice to see her build up relationships with the staff. They are so lovely and show such an interest in every child. From the first time I visited the nursery,
all the staff were so welcoming and it had such a lovely feel which made me decide straight away I was going to send her there. I’m so glad I did. All the children seem so happy at the nursery and all the staff are so lovely. I really can't fault them. She is so happy at this nursery. It puts parents' minds at ease to know their children are looked after by such amazing people. It is lovely to see the updates on the app and pictures to see what they are getting up to. I know she is going to thrive at this nursery. and I would recommend it to anyone.

Reply from Amanda Barlow, Campaigns & Digital Marketing Executive at Bright Horizons Elm Grove Day Nursery and Preschool

Hello, thank you for your heartfelt words! We're thrilled to hear your daughter is happy at our nursery. We appreciate your recommendation and look forward to seeing her thrive!

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Review from H O (Mother of Child) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son went straight from one nursery to this one. I was worried how he would cope, however he was straight off playing and the team in pre-school were so welcoming. On his second day he was excited about going to nursery, which was completely different from the old one. He's made some lovely friends
over the couple of months he's been here and talks very positively about his teachers.

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Review from Hannah R (Mother of Child) published on 10 August 2023
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Overall Experience  Overall Experience 5.0 out of 5

Having recently transferred our son to Elm Grove from another nursery in May of this year, we have been completely blown away by the level of care and support that they have shown our little boy, but also us as parents.
Every single interaction with the team members at Elm Grove is warm, friendly,
transparent, and clear that they have an understanding of each child in their care. They make the effort to get to know you as parents, and in just a short space of time, have made us feel like our son is in the next best place other than home with us.
It’s not the facilities that make a nursery - it’s the people - fortunately, Elm Grove has both!
We are so grateful to see our son so happy, bubbly and thriving - there’s plenty of space, activities are super creative, a fantastic outdoor area, and the focus on education and teaching skills for early years is excellent - highly recommend meeting the team and taking a tour!

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Review from Karine G (Mother of Child) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has attended Bright Horizons Elm Grove since he was 12 months old. He has really enjoyed his time at the nursery. The nursery team has created a really caring and supportive environment, within which our son has thrived, We're very happy with the rich variety of learning opportunities and activities
that the nursery has provided.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Bright Horizons Elm Grove Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Bright Horizons Elm Grove Day Nursery and Preschool is calculated as follows: ( (186 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 216 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Bright Horizons Elm Grove Day Nursery and Preschool is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 number of registered child places is 19.8. 18 Positive Reviews ÷ 19.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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News (104) & Events (0)

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Awards / Recognitions (4)

Top 20 Large Nursery Groups 2019

Recipient: Bright Horizons Family Solutions Ltd

Date: Tuesday 30 Apr 2019 More details

Top 20 Large Nursery Groups 2018

Recipient: Bright Horizons Family Solutions Ltd

Date: Thursday 01 Mar 2018 More details

Top 10 Large Nursery Groups 2017

Recipient: Bright Horizons Family Solutions Ltd

Date: Wednesday 01 Mar 2017 More details

Meet the Team (2)

Claire

Claire

Job Title: Nursery Manager

Joined: 2021

Claire, the Nursery Manager, boasts an impressive 36 years of experience caring for children across various settings, including her own family. Her journey began at Surbiton Day Nursery, where she supported the baby room. Over time, she progressed from a Room Leader to third in charge. Claire also served as Deputy Manager in Guildford before taking on the role of Manager at Hampton Wick. Finally, she assumed the position of Manager at Elm Grove.

With a foundation degree in Early Years Education, Claire confidently claims to have the best job in the world. She deftly balances office tasks with quality time spent with the children. Her wealth of knowledge and passion for heuristic play drive her to learn every day, drawing inspiration from her favourite teachers—the children themselves.

Claire looks forward to welcoming you and your family to their nursery.
... Read more
Charlotte

Charlotte

Job Title: Deputy Manager

Joined: 2009

Charlotte, who has been with Bright Horizons since 2009, was originally based in the Banstead nursery and holds a Level 3 qualification.

She has worked in all roles at the nursery, spanning all age groups and loves her position at the nursery. Charlotte takes pleasure in supporting and observing children as they grow and develop, while also fostering relationships with parents and staff. She eagerly anticipates welcoming you to their setting.
... Read more

Frequently Asked Questions about Bright Horizons Elm Grove Day Nursery and Preschool

What is the Age Range of Children that Bright Horizons Elm Grove Day Nursery and Preschool accepts?

Bright Horizons Elm Grove Day Nursery and Preschool accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Bright Horizons Elm Grove Day Nursery and Preschool Open?

Bright Horizons Elm Grove Day Nursery and Preschool is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Bright Horizons Elm Grove Day Nursery and Preschool have capacity for?

Bright Horizons Elm Grove Day Nursery and Preschool has capacity for a total of 99 Children.

How far is Bright Horizons Elm Grove Day Nursery and Preschool to the centre of Kingston upon Thames?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Elm Grove Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Elm Grove Day Nursery and Preschool has an Enhanced Service - more info.