Lancing Day Nursery & Pre-school

Lancing Children & Family Centre, 42 North Road, Lancing BN15 9AB
Review Us
9.4 108 Reviews
  • Lancing Day Nursery & Pre-school, Lancing
Lancing Day Nursery & Pre-school in West Sussex is a warm and welcoming setting that offers high-quality care and education for children in a safe and vibrant environment.

The nursery boasts a dedicated team of experienced childcare practitioners and professionals who are passionate about nurturing the social, emotional, and cognitive development of every child. These caring individuals form strong bonds with the children in their care, ensuring that each child feels secure, valued, and supported throughout their time at the nursery.

Lancing Day Nursery & Pre-school is also known for its exceptional outdoor space, where children can enjoy a variety of activities that promote physical development and a connection with nature. The outdoor area includes spaces for running, climbing, and exploring, as well as quieter areas where children can relax and observe their surroundings. Whether it's splashing in water, digging in the sand, or playing with friends, the garden provides endless opportunities for outdoor learning and play.

The nursery's learning environments are designed to enrich each child's experience, promoting engagement with their local community and preparing them for the next steps in their educational journey. Lancing Day Nursery & Pre-school is committed to offering a nurturing, home-from-home experience where children can thrive, learn, and grow in a supportive and loving environment. With a focus on both indoor and outdoor learning, the nursery ensures that every child is given the best possible start in life.
Show Lancing Day Nursery & Pre-school on the Map

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Rachel Hughes (Manager)

Number of Childcare Staff

  • 17

Total Places for Children

  • 58

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays

Parking

  • A car park is located behind the nursery that can be used for drop offs and pick ups. General parking is also available on the high street for a limited time period.

Lancing Day Nursery & Pre-school Reviews (108)

9.4

Lancing Day Nursery & Pre-school has a Review Score of 9.4 (9.448) out of 10, based on 8 reviews in the last 2 years.
Over all time Lancing Day Nursery & Pre-school has 108 reviews.

Overall Experience
  • 96
  • 12
  • 0
  • 0
  • 0
Date Published
  • 108
  • 1
  • 2
  • 8
  • 100
Reviewer Connection to Lancing Day Nursery & Pre-school
  • 93
  • 9
  • 3
  • 2
  • 1
Total of 108, showing 1-20
Review from P M (Mother of Child) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has been a wonderful journey at the nursery, we're very pleased with the support our child was given throughout her nursery days. Great staff! Our child appears to have gained a lot of confidence. I would not hesitate to recommend.
Reply from Jess Robertson, Social Media Co-ordinator at Lancing Day Nursery & Pre-school
Thank you so much for your lovely feedback. We're delighted to hear that your child has gained confidence and enjoyed her time with us. It's wonderful to know that the support from our team has made a…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from G U (Mother of Child) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so happy with the Lancing Nursery. Our daughter needed some extra settling-in sessions before starting and the team were so accommodating and tried every trick they knew to make her feel happy being away from me for the first time. Since starting, our daughter has become so much more confident
in herself, and in chattering and we have noticed a great improvement in her willingness to try new foods. She loves her time at nursery and goes in with a smile on her face. The team have been amazing, so calm, and knowledgeable and you can tell they really love what they do. The management team are fantastic and quick to answer any questions, and the app that is used is really handy to keep track of how the day has gone. I love the open days that the nursery does as I feel it is a great opportunity to get to know the staff who are supporting me on my parenting journey.
Reply from Jess Robertson, Social Media Coordinator at Lancing Day Nursery & Pre-school
Thank you for such a wonderful review. We're so glad to hear how well your daughter has settled and the positive changes you've seen in her confidence and willingness to try new foods, it's wonderful…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Lauren L (Mother of Child) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really can't fault the team of staff at this nursery they go above and beyond and are so passionate about what they do and it shows! The facilities they offer are outstanding and the food they supply is amazing! I am so happy we picked this nursery for our little boy in the short time he's been attending
his
speech has improved, and is always so happy, tired and had the best day when we pick him up. I will always recommend this nursery to everyone!
Reply from Jess Robertson, Social Media Co-Ordinator at Lancing Day Nursery & Pre-school
Thank you so much for your wonderful review! We're thrilled to hear how happy you and your little one are with our nursery. It means the world to us how happy he is coming home and to hear the…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Phillippa K (Mother of Child) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are so amazing and friendly. My son started in September and transitioned very easily and loves going to nursery. He always comes home shattered so it shows how much of a busy and fun time he's been having! Can't fault the nursery and they are always quick when replying to emails and communication
is excellent. The food menus are also excellent.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really is…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Charlotte G (Mother of Child) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lancing Day Nursery has become so important for our family having moved down to Lancing last year. The staff and facilities are excellent, and we love the community feel of the hub. Our youngest child will be joining early next year, and it's so nice to feel confident that we'll have such great support.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Good morning - Thank you for taking the time to leave such wonderful comments. This will really make the team's day when they read this! The team work so hard to make sure that every family feels safe…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Keira P (Mother of Child) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are so friendly and amazing! Really considerate of my child's needs. I love the fact you can see how my child is getting on via the app and also that they take the time to give you feedback on the day when you go to collect them.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Good morning. Thank you for taking the time to leave this lovely review; the team will be overjoyed to read it! Communication and maintaining the nursery and parent relationship are so important to…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from N K (Mother of Child) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy that our 22-month-old goes to this nursery. We can't fault the facilities and the staff are so committed and passionate about what they do. They really nurture each and every child and cater to individual needs. They've really helped our son flourish and develop bonds with all
staff on the Baby Snug team. Communication from the management team is excellent, thorough and really well coordinated. They really take all the heavy lifting off the parents with their streamlined approach and, I feel, are always coming up with new ways to improve. Couldn't wish for more. Excited about moving up to Toddler Den next year.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Good morning - thank you for taking the time to leave such a wonderful review! The team read every one of these, and this will really make their day! We make sure to only employ the most passionate…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from L J (Mother of Child) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son loves going to nursery, really enjoys the activities they do and loves being able to go in the garden all year round for an 'adventure'
He loves his key worker and tells me that she is his bestest!
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Hi - Thank you for taking the time to leave this lovely review - the team work so hard to make sure that every family feels safe and confident entrusting their children into their care, so it really…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Maria F (Mother of Child) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started at this nursery when she turned 1 in September 2021 so it's been 2 years now and she has absolutely flourished.
The staff are brilliant, really dedicated people with many many years of experience who love spending time with the children and teaching them new skills every day.
My
daughter's speech never stops amazing me and her personality is coming through thanks to the bond the staff has built with her.
They often take the children for organised outings, to the shops, to the beach, to the library. The open days on Saturdays are such a lovely occasion to spend time with the staff, getting to know them better and hear the amazing things my daughter does there.
I highly recommend this nursery, my daughter's having an amazing time.
A massive thank you to all the hard work the staff puts in every single day. It can't be easy but they do an excellent job at looking after these children and it doesn't go unseen.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Hi - thank you for taking time out of your day to leave this wonderful review. We make sure to only employ the most passionate and dedicated practitioners in our nurseries, and it is great to see that…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from K S (Mother of Child) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending this nursery since he was 1 year old. He has now left and started school. My son loved his time here and would always look forward to going. I found the staff friendly and always willing to help. My son built positive relationships with some of the staff members which I know
he is going to miss. I would recommend this nursery to anyone looking for a small establishment that caters for your children's individual needs.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Thank you for your lovely words, I am really happy to hear that your son has gained such strong foundations to start school with. He must have had quite the journey over the years he had been with us!…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from S I (Mother of Child) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves to go to nursery now but when she started nursery she didn't like to go in. The staff are so good and handle her with love and care, especially her key worker. My daughter loves her and of course, she treats her so well that’s why she loves to go to nursery. Overall all the staff are
so good and my daughter learns so much. Definitely, my younger daughter will join soon because she loves this place.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review. It's wonderful to hear that your daughter has transitioned to nursery with the help of our team. We put a huge emphasis on that settling-in…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Alice K (Mother of Child) published on 20 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The initial meeting and subsequent meeting with key workers prior to starting were two of the most positive interactions during her time there - they were knowledgeable, caring and focused on development. The nursery team typically greeted our child in a happy manner. Often we would pick our child up
and be underwhelmed with the handover. The beach school was well received and nice to see the children leave the setting to learn. Although we got some updates via the app about development, there was a 1:1 parents' day meeting that was well led by their key worker - it would have been nice to have this more than once in the 14 months. The setting was run down especially the outside space but children often outside to enjoy the fresh air. Disappointed that take-home drawings etc were left to the child to collect and screw up in their bag, offered to bring in a folder. A couple of episodes of potential allergy food given. An incident with injury not documented or handed over.
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Katie P (Mother of Child) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son joined the nursery in September 2022 as we had moved to the area and we needed longer daycare.
The welcome we received on our first visit from a particular member of staff was exceptional, all staff were extremely friendly and welcoming and the outdoor space was a complete surprise.
Our son
has had a great year there, with confidence gained, and friends made. Great relationships between staff and the kids which you see on drop off and pick up.
Would very much recommend it.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Thank you for leaving the team this wonderful review. The team at the nursery are so wonderful, and I too get that welcoming and friendly feeling when I visit. We really love our garden, outdoor play…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Sara H (Mother of Child) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are super impressed by this nursery and they are incredibly receptive and positive to feedback. Our daughter is in preschool and came up from Toddlers last year. Recently we had a bout of behavioural issues that spiked which was incredibly upsetting for us as parents and we worked hard personally
to tweak things to accommodate and work with her to understand feelings. I spoke to the manager to ask how we could work together to support her and she came up with some great tools, kept in regular contact with us, encouraged more positive language with staff to eliminate ‘bad day’ and ‘ not good day’ the staff were briefed and on board to support our child and we were matching similar techniques at home. It’s a result a he has really improved and is feeling happier in herself. The staff take an interest in the children’s hobbies and interests, always super friendly and approachable. The manager is a great leader for this team. The only feedback I would say is more pictures and updates.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Wow, what an absolutely amazing review! Thank you for taking the time to leave these kind words; the nursery team will be overjoyed to see them. Communication and maintaining the nursery and parent…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from N T (Mother of Child) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Baby Snug team have been very good with my little one especially within the last 7 weeks when we’ve had some big changes in our lives. They have been very supportive, caring and have continuously found ways to help my little one with her emotions/feelings.
It is so reassuring to know they care
about the well-being of the children under their care and are willing to adapt on a child-by-child basis.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Hi, thank you for taking the time to write such a lovely review - The Baby Snug team will love reading this feedback! Every child's individual needs are vitally important to us at The Nursery Family…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from L O (Mother of Child) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such an amazing setting, large outdoor space and supportive staff. Fresh homemade meals every day. My daughter has loved every minute of being there and is sad to now leave and go off to school. We have made so many friendships.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Thank you for taking the time to leave such a wonderful review, the team will be overjoyed to read it. We love our garden, outdoor play is so important, and we firmly believe that children thrive…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Georgia P (Mother of Child) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursery. Always keeping the children busy with educational learning and no screen time. My son absolutely loves one staff member in particular and gets so excited to see her in the morning. It makes the drop-off so much nicer knowing he is with someone he loves.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Hi, thank you for taking the time to leave such a lovely review. We make sure to only employ the most passionate and dedicated practitioners in our nurseries and it's great to see that you have…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Heather P (Mother of Child) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love the Lancing Nursery family and have both our children attending currently. The staff are very thoughtful and kind. Our daughter took her very first independent steps this week in the baby snug and her teachers took the time to video this so we could share the experience too. Our son loves being
outdoors, getting his hands dirty in the sand pit and playing with blocks and this is encouraged at the nursery too. We are very grateful for the positive experience both our children are having here currently, and it gives us confidence that whilst we go to work our children are safe.
Reply from Hannah Harber, Parent Liaison Advisor at Lancing Day Nursery & Pre-school
Hi, thank you for taking time out of your day to leave this wonderful review. We make sure to only employ the most passionate and dedicated practitioners in our nurseries, and it is great to see that…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from Claire D (Mother of Child) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been really happy with the care at this nursery, my son has loved attending. The staff are all lovely and have a real mix of experience. He really loves it when they do trips out to the beach and always comes home singing nursery rhymes. I will definitely send my other children here when it’s time.
Reply from Amy Hancock, Parent Liaison Manager at Lancing Day Nursery & Pre-school
Thank you for taking the time to leave this lovely review! I am so happy to hear that your son loves to come to nursery, the team work so hard to make sure that all of the children have a really fun,…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Review from J T (Mother of Child) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved to the area and chose this nursery for our then 2.5 year old daughter. She settled quickly and loves going. The staff have encouraged her, especially with toilet training. Our baby daughter has just started too and its going well.
Reply from David Hancock, CEO at Lancing Day Nursery & Pre-school
Thank you for your lovely review, I am so happy to hear that your daughter settled into nursery life so quickly and delighted that we have been able to contribute positively to her toilet training! I…read more
  • Facilities / Outside Space
  • Learning
  • Resources / Equipment / ICT
  • Care
  • Activities
  • Staff
  • Food / Nutrition
  • Management
  • Cleanliness
  • Safeguarding
  • Value for Money
Current Review Score: 9.4 (9.448)

Overview of Review Score

The Review Score of 9.4 (9.448) out of 10 for Lancing Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Lancing Day Nursery & Pre-school is calculated as follows: ( (92 Excellents x 5) + (4 Goods x 4) ) ÷ 96 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.49 Points relating to the number of positive Reviews for Lancing Day Nursery & Pre-school is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 number of registered child places is 11.6. 8 Positive Reviews ÷ 11.6 = 0.69
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lancing Day Nursery & Pre-school

What is the Age Range of Children that Lancing Day Nursery & Pre-school accepts?

Lancing Day Nursery & Pre-school accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Lancing Day Nursery & Pre-school Open?

Lancing Day Nursery & Pre-school is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Lancing Day Nursery & Pre-school have capacity for?

Lancing Day Nursery & Pre-school has capacity for a total of 58 Children.

How far is Lancing Day Nursery & Pre-school to the centre of Lancing?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Lancing Day Nursery & Pre-school to verify any information. View our terms and conditions. Lancing Day Nursery & Pre-school has an Enhanced Service - more info.