Bright Horizons Heron Quays Day Nursery and Preschool

My son joined the nursery 1 and a half years ago learning a lot of things in it. He is treated with respect and receives an excellent standard of care. He is happy to for the activities and fun he has with the staff and the musician.

The nursery provides a good quality care. There are many activities for the children to take part in and lots of good quality toys and activities in the room and garden. The nursery regularly provides events and encourage discussion with parents which helps build good relationships between nursery and parents. On occasions when I have had concerns, they have been addressed promptly and properly. The key workers are friendly and helpful and my child has built close relationships with many of the caregivers in his room. The reception and all other staff are very helpful and friendly and build good relationships with the children. Overall, we are very happy with our decision to place our child at Heron Quays.

Very positive. Great new facilities which the kids love. They love it so much that they don't want to come home. Thanks.

He has developed really well throughout his time at Heron Quays and enjoys his time there. I feel that he is well prepared to start school. I would recommend Heron Quays as a nursery.

Our daughter started here last September so has fully settled in now. I can honestly say she loves going to nursery every day, which is always such a relief to any parent. The staff in her room are always warm and welcoming and look genuinely happy to see her. She has definitely bonded with them and it has all been wonderful for her socialisation, learning and development. In terms of areas for potential improvement, it would be nice for the babies to go outside when weather permits. I feel sometimes attention to detail is lacking, especially with nappy changing, keeping faces clean, end-of-day feedback forms etc. In general, we continue to be happy here and management are supportive and proactive in general.

My son loves going to nursery here and usually learns new things and tries new food every day.

We are happy that we have chosen this nursery for our child.

The nursery is also quite multicultural, it is good for her to be involved in such environment. I would recommend the nursery for any parent who especially works nearby.

My son has become very independent and looks forward to going to nursery every morning. The learning is also great and all staff members are very caring and nurturing.

The recent organisational changes and set of activities are really appreciated and make me think about his prior place.

My daughter was enrolled at the Nursery when she was 1 and is now 1.5 years old and is already showing positive signs when it comes to being confident, communicating with us and others, involvement in various activities and speech, of course, she is very talkative. She recognizes her carers and loves them to bits and it is comforting to see the love and kindness they shower on her. The nursery has a feedback orientated model and takes parents feedback seriously and most importantly considers and implements the feedback, which ensures continuous improvement of services, which already is a benchmark for such an institution. At times, we need flexibility with our daughter's nursery schedule and the front office staff and management have always been considerate and try to accommodate our request (wherever possible), which is a massive relief for us. I would recommend this place any day of the year and am confident that my review and feedback will help other parents like us. Thank you team!

We chose this nursery for our daughter for two reasons, close proximity to work and because it has been a renowned and established brand 'Bright Horizons' in child care for several years now. What surprised my wife and I was the standard of ethics and professionalism their staff and management demonstrate each day. It is beyond words and applause.

My daughter was enrolled at the nursery when she was 1 and is now 1.5 years old and is already showing positive signs when it comes to being confident, communicating with us and others, involvement in various activities and speech of course [she is very talkative. She recognizes her carers and loves them to bits and it is comforting to see the love and kindness they shower on her. The nursery has a feedback orientated model and takes parents' feedback seriously and most importantly considers and implements the feedback, which ensures continuous improvement of services, which already is a benchmark for such an institution.

Thank you team.

The general service of the nursey is very good. My lad loves to attend the nursery. The staff are very good.

Some of the nurses are fantastic but the preparation standards vary a lot among nurses.

My son has been enjoying nursery a lot and his caregiver has built a strong trusted relationship with him which is vital from a parent's perspective that he his happy and growing confidence.

The Heron Quays Nursery is a very good nursery. From management to staff, everybody makes you feel at home and cared about. The childcare provided is excellent and I'd definitely recommend it for any kids. The price tag is high but compared to similar facilities, Heron Quays is doing very well. If you can afford it, don't hesitate.

Bright Horizons Quays provides a first class care environment for very young children, together with professional and dedicated staff. The educational environment is varied and stimulating with a wide range of creative activities being actively pursued. Bright Horizons enables working families to entrust their children to a safe, secure and competent organisation in a low-stress and friendly atmosphere.

Staff are very dedicated and genuinely care for the children. The atmosphere is friendly and relaxed, with an emphasis on caring and learning key skills. The nursery has outside space and interesting activities every day such as music, cooking and PE and my daughter learns a lot there. She loves going to see her friends and the practitioners and often tells me to hurry up in the mornings!

However, the room leader was very kind to try to reassure us for our daughter's welfare in the nursery.

This nursery's management team is excellent. I found the ladies very easy to talk to, they listen to your feedback and implement changes immediately; it gives me peace of mind knowing that whatever happens, I have a team of people who would always listen to my concerns and take action on them. Also the staff in the nursery are caring and kind, joyful and energetic to not only care for the ladybirds but to also entertain and help develop the little ones emotionally and physically; it is important for little ones to laugh and having nurses who are happy and joyful during the day is an absolute advantage and a rare asset; our key person is learning a few of our native words so that she connects better with the baby; baby has settled quite quickly and enjoys her time in the nursery.