Bright Horizons Heron Quays Day Nursery and Preschool

20 Landmark Building, Marsh Wall, London E14 9AB
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9.5 95 Reviews
  • Bright Horizons Heron Quays Day Nursery and Preschool, London
Bright Horizons Heron Quays Nursery provides high-quality care and education for children as young as three months to five years. With a ‘good’ Ofsted rating (Nov 2019), the spacious nursery operates five rooms within the nursery, each one tailored to the children’s age groups, enabling them to safely explore and follow their own interests. This nursery provides a nurturing and stimulating environment where children can grow, learn, and develop to their full potential.

Babies are fully supported in moving from home to nursery as they follow their individual routines, making this a smooth and positive transition for all the family. There’s a milk station and nursing area, so you can feel relaxed and have privacy while taking care of the little one.

The team works closely with families to support children’s individual learning outcomes through weekly learning and playing-from-home programmes. The curriculum is carefully designed to encourage curiosity, independence and a love for learning. Educators plan a variety of stimulating activities and experiences that promote language development, social skills, numeracy and creative expression. Children are encouraged to learn through play, fostering a sense of joy and enthusiasm for learning.

When it comes to outdoor play, children are truly spoiled with the beautiful garden area and adventure garden, which includes age-appropriate toys and activities.

Additionally, the parents’ space gives families a private and welcoming area to chat with them about their child’s needs.

Happy tummies are important; that’s why a balanced menu is freshly prepared by their own onsite chef and changed regularly to encourage children to try new food.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Stella (Manager)

Number of Childcare Staff

  • 43

Total Places for Children

  • 96

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • All-Inclusive Care.
    Heron Quays Day Nursery and Preschool also provides essentials such as nappies, nappy cream, wipes, formula, sun cream, and snacks.

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Bright Horizons Heron Quays Day Nursery and Preschool Reviews (95)

9.5

Bright Horizons Heron Quays Day Nursery and Preschool has a Review Score of 9.5 (9.451) out of 10, based on 11 reviews in the last 2 years.
Over all time Bright Horizons Heron Quays Day Nursery and Preschool has 95 reviews.

Overall Experience
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  • 4
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Date Published
  • 95
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  • 11
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Reviewer Connection to Bright Horizons Heron Quays Day Nursery and Preschool
  • 71
  • 24
Total of 95, showing 61-80
Review from K S (Mother of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very positive. Great new facilities which the kids love. They love it so much that they don't want to come home. Thanks.
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Review from D S (Father of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has been at the nursery since he was 11 months old, he is now three and a half.
He has developed really well throughout his time at Heron Quays and enjoys his time there. I feel that he is well prepared to start school. I would recommend Heron Quays as a nursery.
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Review from S R (Mother of Child) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our daughter started here last September so has fully settled in now. I can honestly say she loves going to nursery every day, which is always such a relief to any parent. The staff in her room are always warm and welcoming and look genuinely happy to see her. She has definitely bonded with them and
it has all been wonderful for her socialisation, learning and development. In terms of areas for potential improvement, it would be nice for the babies to go outside when weather permits. I feel sometimes attention to detail is lacking, especially with nappy changing, keeping faces clean, end-of-day feedback forms etc. In general, we continue to be happy here and management are supportive and proactive in general.
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Review from E K (Father of Child) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son loves going to nursery here and usually learns new things and tries new food every day.
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Review from Alina M (Mother of Child) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our child is in baby room which has lots of toys, activities, dining areas and cots. Having a cot was really important for us and helped our child feel more at home. The staff are very friendly, helpful and has been very good at taking note of our wishes and requests.
We are happy that we have chosen
this nursery for our child.
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Review from A S (Mother of Child) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our daughter is at Heron Quays Day Nursery since she was 1 year old. We are quite satisfied by the services, the staff is very caring. My daughter is very happy and settled easily in her rooms from the beginning. She is now in pre-school level and they are already learning the fundamentals to start
school properly next September, writing their names, disciplines, building social skill, being more and more independent etc.
The nursery is also quite multicultural, it is good for her to be involved in such environment. I would recommend the nursery for any parent who especially works nearby.
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Review from V D (Mother of Child) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff members were very helpful during the settling in sessions to make my child feel comfortable.
My son has become very independent and looks forward to going to nursery every morning. The learning is also great and all staff members are very caring and nurturing.
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Review from B M (Mother of Child) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son joined Heron Quays Day Nursery & Preschool in Aug 2017. We relocated in London from Luxemburg. I was very happy with the way my son's English skills were supported by the team. They even learned some French words to ease his transition and make sure he was understood.
The recent organisational
changes and set of activities are really appreciated and make me think about his prior place.
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Review from A K (Mother of Child) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter was enrolled at the Nursery when she was 1 and is now 1.5 years old and is already showing positive signs when it comes to being confident, communicating with us and others, involvement in various activities and speech, of course, she is very talkative. She recognizes her carers and loves
them to bits and it is comforting to see the love and kindness they shower on her. The nursery has a feedback orientated model and takes parents feedback seriously and most importantly considers and implements the feedback, which ensures continuous improvement of services, which already is a benchmark for such an institution. At times, we need flexibility with our daughter's nursery schedule and the front office staff and management have always been considerate and try to accommodate our request (wherever possible), which is a massive relief for us. I would recommend this place any day of the year and am confident that my review and feedback will help other parents like us. Thank you team!
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Review from Vik N (Father of Child) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose this nursery for our daughter for two reasons, close proximity to work and because it has been a renowned and established brand 'Bright Horizons' in child care for several years now. What surprised my wife and I was the standard of ethics and professionalism their staff and management demonstrate
each day. It is beyond words and applause.


My daughter was enrolled at the nursery when she was 1 and is now 1.5 years old and is already showing positive signs when it comes to being confident, communicating with us and others, involvement in various activities and speech of course [she is very talkative. She recognizes her carers and loves them to bits and it is comforting to see the love and kindness they shower on her. The nursery has a feedback orientated model and takes parents' feedback seriously and most importantly considers and implements the feedback, which ensures continuous improvement of services, which already is a benchmark for such an institution.


Thank you team.

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Review from Julia D (Mother of Child) published on 6 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The general service of the nursey is very good. My lad loves to attend the nursery. The staff are very good.
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Review from F M (Father of Child) published on 5 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For me, as a parent the safety of my child is paramount. For that, I fully trust this nursery.
Outside facilities are limited but this is normal in London.
Some of the nurses are fantastic but the preparation standards vary a lot among nurses.
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Review from P C (Mother of Child) published on 5 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has been enjoying nursery a lot and his caregiver has built a strong trusted relationship with him which is vital from a parent's perspective that he his happy and growing confidence.
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Review from Pierre I (Father of Child) published on 2 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Heron Quays Nursery is a very good nursery. From management to staff, everybody makes you feel at home and cared about. The childcare provided is excellent and I'd definitely recommend it for any kids. The price tag is high but compared to similar facilities, Heron Quays is doing very well. If you
can afford it, don't hesitate.
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Review from Charles W (Father of Child) published on 2 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bright Horizons Quays provides a first class care environment for very young children, together with professional and dedicated staff. The educational environment is varied and stimulating with a wide range of creative activities being actively pursued. Bright Horizons enables working families to entrust
their children to a safe, secure and competent organisation in a low-stress and friendly atmosphere.
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Review from Katharina G (Mother of Child) published on 23 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very dedicated and genuinely care for the children. The atmosphere is friendly and relaxed, with an emphasis on caring and learning key skills. The nursery has outside space and interesting activities every day such as music, cooking and PE and my daughter learns a lot there. She loves going
to see her friends and the practitioners and often tells me to hurry up in the mornings!
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Review from Sofia M (Mother of Child) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It was unfortunate that our daughter had problems settling in due to getting sick a lot during the same period, therefore we cannot have a clear opinion.
However, the room leader was very kind to try to reassure us for our daughter's welfare in the nursery.
Reply from Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Heron Quays Day Nursery and Preschool
Thank you for taking the time to submit a review. We are sorry to hear that your daughter was sick and hope she is doing much better now and settles into nursery life.
If there is anything we can do…read more
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Review from Alina R (Mother of Child) published on 12 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
This nursery's management team is excellent. I found the ladies very easy to talk to, they listen to your feedback and implement changes immediately; it gives me peace of mind knowing that whatever happens, I have a team of people who would always listen to my concerns and take action on them. Also
the staff in the nursery are caring and kind, joyful and energetic to not only care for the ladybirds but to also entertain and help develop the little ones emotionally and physically; it is important for little ones to laugh and having nurses who are happy and joyful during the day is an absolute advantage and a rare asset; our key person is learning a few of our native words so that she connects better with the baby; baby has settled quite quickly and enjoys her time in the nursery.
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Review from C A (Mother of Child) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have 3 boys at Heron Quays and they enjoy it very much, especially the twins who have been there since they were babies.


The practitioners, especially the boys' key person, look after the boys very well. They are caring, thoughtful and alert.


The management team are receptive to feedback and

listen well to make necessary changes if required. All the staff are professional and friendly and the environment is pleasant. It would be better if there was more garden space.
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Review from Suzanne R (Mother of Child) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery is great and offers fantastic facilities. The staff in the rooms are generally very good and my daughter has a great relationship with her Key Worker. It is very clean and bright.


The management is certainly improving and the communication between parents and staff is getting better.

There have been times in the past where this has not been the case, and the management can be a little impersonal. This is definitely changing and I feel more involved and better informed than I have in previous years.


The staff try as hard as possible to make sure that the children spend time outside, although this is difficult in such a central London location.

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Current Review Score: 9.5 (9.451)

Overview of Review Score

The Review Score of 9.5 (9.451) out of 10 for Bright Horizons Heron Quays Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Bright Horizons Heron Quays Day Nursery and Preschool is calculated as follows: ( (118 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.573 Points relating to the number of positive Reviews for Bright Horizons Heron Quays Day Nursery and Preschool is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 number of registered child places is 19.2. 11 Positive Reviews ÷ 19.2 = 0.573
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Stella

Stella

Job Title: Nursery Manager

Over the past 30 years, I have worked with children. I began my teaching career in an independent school where I taught music and drama to children aged three to sixteen.


During my teaching career, I realised how much I enjoyed working with young children and decided to further my education and become a Level 4 Early Years Practitioner. In addition to managing After School and Holiday Clubs, I have an additional understanding of how the Playwork Principles influence early childhood education.


Even though I'm now the manager at Heron Quays, my dedication to the children has no limits and while I will be looking after the nursery, my focus will be to introduce all my children to music and drama.


Whether it be singing to soothe babies or directing the preschool Christmas Extravaganza! I look forward to welcoming you and your child to my nursery.

Sandra

Sandra

Job Title: Deputy Nursery Manager

I have been working at Bright Horizons since 2017 supporting our Chelsea Nursery where I worked as a Preschool Room Leader, progressing to the Third in Charge. I soon transferred over to Bright Horizons Heron Quays where I supported the nursery for over a year as the Deputy Manager. I have just returned from maternity leave and have had a baby boy. I am passionate about my job and love working with children. Watching them grow and develop is what makes me happy.

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