Bright Horizons Heron Quays Day Nursery and Preschool

Chosen for its great location, outdoor play area and the personal feedback from friends and acquaintances, the nursery has proven itself to us. My daughter has been going to them for over a year and a half and is very happy. We love the updates from the nursery, which includes both verbal descriptions at the end of the day and the lively pictures in their app. The staff really do care for the well-being and development of the kids and work jointly with parents to ensure their child is happy and progressive! The best experience for us has been the baby-room, with the team. They are a fantastic team and never miss a beat. I genuinely believe, my kids, above average development, has been due to their tireless efforts. In the toddler room, I am very happy with one member of staff in particular, who is very caring, loving and focused on making sure the kids have a great time together.

My daughter has been in Heron Quays Nursery for almost two years and it has been a wonderful experience. Lots of fun and educational activities, caring staff who go above and beyond and great environment for her wellbeing. I would totally recommend.

Amazing care by the nursery staff. Loads of activities to educate the little ones and keep them busy. The nursery manager is highly proactive and takes a special interest in every child and their parents. The key person is highly trained and takes great care of my baby.

My daughter has been going to Heron Quays for one year now and the overall experience has been excellent. The staff are very caring and take very good care of the children. They also provide timely feedback on development. The app used by Bright Horizons, tracks daily activities, food intake and diaper changes, which is very useful.

All staff, in general, it's good. But three members of staff are the best and I fully trust them. My son is always happy when I pick him up. We really appreciate it. One day I need to know the space inside.

I chose Bright Horizons, Heron Quays because they had big windows in their classrooms and they had outdoor space. Every class have had excellent key workers, who care about the wellbeing, improvement and development of the children under their care. When I told them that the consultant had referred my son to a speech and development therapist, at their own initiative, they engaged a development counsellor from Tower Hamlets. I am very grateful for that because they arranged meetings with the counsellor and me and followed the counsellor's advice to help my son with his speech and development. I was also thoroughly supported throughout this process, until my son left the nursery. I was so impressed that they had a file with documentation on my son's progress. I cannot thank you all enough. Thank you, to one member of staff in particular and everyone at Bright Horizons!

The nursery is very good. All the staff are very kind, nice and patient. The message recording the kids is clear and useful. The food is good. My kid enjoys the time in the nursery. The toddler room is good and the toys are various.

Both my children attended this nursery and we are really sad to leave due to moving. Amazing nursery, great care, and lovely staff. Children loved attending every day. Hoping our next nursery will be as good!

My daughter started in mid-February. After just a week, she is used to the staff. She eats really well and is playing with other kids. I love that the staff update the app, almost in real time. It’s amazing, it’s like you are always with your child.

Choosing a nursery is one of the most important and stressful decision I have had to make and I feel like Heron Quays Bright Horizons, understands this. They are very good in the initial transition to nursery and work with you to address concerns. The nursery is outstanding and I feel very good about the care my daughter receives. The staff are just wonderful and they have a lot of activities for the kids. They take the kids on walks and provide detailed feedback on the app. They celebrate a variety of holidays and cultural activities and its all an excellent stimulant for the kids. You can call anytime and speak to the key person and during Covid, they were very good in keeping us informed. Couldn't be more happy with my decision to choose this place!

I’m very happy with the nursery overall. My son has a great time there. The staff are very caring and the management makes a great effort to keep everyone happy and informed. It doesn’t have a garden which is a minus, but it’s close to the river and parks and they take the opportunity to go out for a nice walk. The menu seems to have quite a lot of sugar (dessert on a daily basis), which I’m a little thoughtful about. Unfortunately, we don’t visit the space inside due to covid so i can’t really have an honest opinion but I trust the feelings of my little one who comes back home happy.

It's a nice nursery, my daughter loves it there. She is happy there, and I feel like she is supported in her development. The only negative thing is that the children are not taken outdoors very often, and even if they are outside, it's only for a really short walk (10-15min). I think they should spend more time outdoors.

The staff are competent, caring and fun and they do so much more than just take care of them. Feels like a family rather than a place of work. They are inventive, they challenge kids to learn as much as they can absorb and they ensure that everybody knows everybody in the various nursery classes. We never noticed any changes whatsoever at every settlement in the new room. As a mum, it makes me so happy and relieved to see her excited to go there every single day. They are doing an amazing job!

They offer a variety of food options and I am happy for my son to try the different flavours. I hope the outdoor space or garden opens soon. Thank you.

As parents, the management has always been supportive and efficient.

These are just a few reasons as to why we would certainly recommend this nursery.

I would like to thank Bright Horizons Heron Quays Day Nursery and Preschool staff for their continuous support in these unprecedented times and clearly, the communication level of the management team has been extraordinary.There has always been timely and detailed communication and both of my kids, one before and another one now, are part of this nursery and we have been very happy with the services. Additionally, it has been very thoughtful of Bright Horizons Heron Quays Day Nursery and Preschool administration and management to have not increased the fees in these challenging times. Your services are much appreciated and I am always at peace having our young kids spending most of their time at your nursery.

My daughter has been going to Bright Horizons Heron Quays for six months now and she loves it! She has so much fun and when I pick her up from nursery she's always in a super happy mood. She's now moved up to the preschool room and I can tell that they are showing great care to give her a good foundation for when she transitions into school. She's learning letters, numbers, and phonics. They also do a lot of singing, dancing, art projects, etc. Another positive is that she is expanding her very limited appetite. She's a picky eater but somehow they get her to eat things that she'd never eat at home. Overall I feel this nursery is very well organized, very clean, and the staff seem to show great care for the kids. The only downside is that they don't currently have a garden (due to building works going on) at the nursery so she doesn't get as much outdoor time as I'd like but they do go on walks. Hopefully the garden will be up and running again soon. Thank you for running a great nursery!

Since my son has joined Heron Quays Nursery, I have been so pleased with his development. He has always been bright and confident but this has grown even more. The learning such as emerging, writing, number and creativity has really helped and he is doing really well in these areas. Staff are very attentive and caring, and I feel confident and at ease when I have to leave him.

Nursery has been well organised during the covid period with very clear guidelines and good communication to parents. My daughter is very happy in the nursery and that it is the most important for me. It would be great if they can set up an app with the information instead of the paper they give us every day (what activities they do, what do they eat, photos of the day...) It will be nice to see that information digitally but otherwise, I am very happy with management.