Heron Quays Day Nursery & Preschool

20 Landmark Building, Marsh Wall, London E14 9AB

Part of Bright Horizons portfolio, Heron Quays Nursery provides a stimulating environment allowing children to grow into independent and inquisitive learners. Located on Canary Wharf, with Heron Quays DLR and Canary Wharf tube station a short walk away, it is ideally located for commuting parents, enhanced by the underground buggy storage on site.

The baby rooms are created with a variety of stimulating areas such as sensory exploration, music and movement, books and a soft play area, while the toddler and pre-school rooms are designed to cater for the curious mind.

The carefully designed nursery encompasses many areas of learning and age-appropriate toys are placed out at the children’s level, allowing for interest based play and self choice activities. Children are well prepared for transition to school with the unique Bright Horizons Ready for School Programme. Extra curriculum activities include Music Man.

Bright Horizons received a Royal Society for the Prevention of Accidents (ROSPA) award in April 2018 for the fifth year running.

There is an on-site hair salon for children, available on Wednesdays.

Group: Bright Horizons Family Solutions

Person in charge: Ditta Kankulya (Nursery Manager)

Local Authority / Social Services: London Borough of Tower Hamlets Council

Number of Staff: 60

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 165

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Languages Spoken (other than English): Spanish; Castilian, French, Chinese - Mandarin

Overview

The Review Score of 9.2 (maximum of 10) for Heron Quays Day Nursery & Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Heron Quays Day Nursery & Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 37 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.188 for Heron Quays Day Nursery & Preschool is calculated as follows: ( (253 Excellents x 5) + (224 Goods x 4) + (82 Satisfactorys x 3) + (20 Poors x 2) + (7 Very Poors x 1) ) ÷ 586 Ratings = 4.188

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heron Quays Day Nursery & Preschool is based on 37 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 33 positive Reviews (165 registered maximum number of service users ÷ 5). 37 Reviews ÷ 33 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Heron Quays Day Nursery & Preschool has a Review Score of 9.2 (9.188)

Average Ratings

  • Excellent
    19
  • Good
    23
  • Satisfactory
    6
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heron Quays Day Nursery & Preschool?

  • Extremely LIKELY
    27
  • Likely
    17
  • Don't know
    0
  • Neither Unlikely or Likely
    3
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Heron Quays Day Nursery & Preschool

  • Mother of Child
    37
  • Father of Child
    12

My son really enjoys going to Heron Quays. He runs in to hug the staff every morning.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

I like the teachers here. Children are also friendly. I am satisfied with the environment.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   5 out of 5

Friendly and welcoming staff throughout, not just in my daughter's room. Good range of activities available including time outdoors. Updates on my daughter at the end of each day are good and usually more than what is on the update sheet.
Staff seem to take the time to know each child. Would like a little more information on some aspects e.g sleeping, feeding.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter loves going to nursery, she attends 4 days a week in baby room 2. She had a smooth transition from baby room 1 with no dramas thanks to the happy, joyful staff at Bright Horizons Heron Quays. Every day I am impressed with the level of professionalism of the staff, the happy energetic attitude they possess and the quality of care my daughter receives. I highly recommend this nursery.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

We love Heron Quays! Our son started at 11 months and has learnt so much there. He loves going every day and asks to go on weekends. The staff are amazing and truly care about my son.
They make an effort to have staff know names of children in each room and say hello as they walk by.
My son has so many options for playing and learning. They have soft play, an outdoor play area and gardening for the kids.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

The nursery is very good in terms of facilities and staff. They had some attrition at some point but have been stable ever since. Any concerns (if any) about the nursery are very well addressed by the management and well communicated. The weekly communication emails are very effective and have suggestions for games to play with the kids.

The staff are warm and ensure the kids are treated in a similar and a very caring manner. My son has been in the nursery for over a couple of years now, and I see the nursery has been growing in terms of the maturity of the facility. Communication if a child is not well is done immediately, and excellent care is taken till the parent comes and picks up the child.

I would highly recommend the nursery as every day when I drop my child, I am assured he is in a safe and will be cared about.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

The experience for our son has been positive. He's moved into the toddler class and despite initial resistance to change, he now enjoys himself and is fond of the classroom staff.

At first, I felt feedback about his experience was too limited but I have noticed a marked improvement recent weeks. As a parent, this is so important as our son only gives us a limited insight. We've noticed his cognitive development has improved around older peers.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.6 out of 5

The nursery is amazing. I can't imagine my kids going to any other nursery. Five stars for everyone and everything.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter loves her time at nursery. Her key person is fantastic and they have really accelerated her vocabulary for a 16 month old by using flash cards in a fun and interactive way.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.9 out of 5

My son has been at the nursery since he was 11 months old, he is now three and a half.
He has developed really well throughout his time at Heron Quays and enjoys his time there. I feel that he is well prepared to start school. I would recommend Heron Quays as a nursery.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4.2 out of 5

Very positive. Great new facilities which the kids love. They love it so much that they don't want to come home. Thanks.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son joined the nursery 1 and a half years ago learning a lot of things in it. He is treated with respect and receives an excellent standard of care. He is happy to for the activities and fun he has with the staff and the musician.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.8 out of 5

The nursery provides a good quality care. There are many activities for the children to take part in and lots of good quality toys and activities in the room and garden. The nursery regularly provides events and encourage discussion with parents which helps build good relationships between nursery and parents. On occasions when I have had concerns, they have been addressed promptly and properly. The key workers are friendly and helpful and my child has built close relationships with many of the caregivers in his room. The reception and all other staff are very helpful and friendly and build good relationships with the children. Overall, we are very happy with our decision to place our child at Heron Quays.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.7 out of 5

Our daughter started here last September so has fully settled in now. I can honestly say she loves going to nursery every day, which is always such a relief to any parent. The staff in her room are always warm and welcoming and look genuinely happy to see her. She has definitely bonded with them and it has all been wonderful for her socialisation, learning and development. In terms of areas for potential improvement, it would be nice for the babies to go outside when weather permits. I feel sometimes attention to detail is lacking, especially with nappy changing, keeping faces clean, end-of-day feedback forms etc. In general, we continue to be happy here and management are supportive and proactive in general.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   3.8 out of 5

There is an inconsistent standard at the nursery which is very much driven by who you get as the room leader.
This seems to impact the overall experience, with leadership by one person being very structured but leadership by another being unstructured and not at the standard expected. The nursery needs to work hard to bring all rooms to, at a minimum, a common standard which all room leaders must achieve. If they are not achieving this (based on parent feedback), action must be taken, otherwise, problems just stagnate and persist. The nursery, overall, feels like a childcare facility rather than an educational facility.
There seems to have been a positive change in the overall management of the nursery over the recent months, with increased communication, awareness, structure and better use of room space. Time and effort has also gone into improving the nurseries appearance which is nice to see.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Neither Unlikely or Likely

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Average Rating:   2.5 out of 5

My daughter started nursery in May 2017. We were initially very happy with both the staff and facilities. Lately, however, we feel that the new management is making changes which adversely affect the care of my child. When joining, we specifically requested a classroom based on staff and equipment. Since the new "sharing of rooms" I have noticed that there are unknown staff members in the rooms who are not as attentive to my child as her normal carers. When my child was unwell, her key person was on annual leave and the person who was looking after the children took off most of her clothes to the extent that her hands, feet and face had turned blue. All she could say when we collected her was "I think she is cold". I have never had an issue with the regular staff in the room but if management thinks that having unknown staff in with young children is good, they are mistaken. The trust a parent has in the nursery is no longer being valued. Also, I fail to understand how making offices for a new/deputy manager who is never seen is in a child's best interest.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Neither Unlikely or Likely

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Average Rating:   2.7 out of 5

Our daughter is at Heron Quays Day Nursery since she was 1 year old. We are quite satisfied by the services, the staff is very caring. My daughter is very happy and settled easily in her rooms from the beginning. She is now in pre-school level and they are already learning the fundamentals to start school properly next September, writing their names, disciplines, building social skill, being more and more independent etc.
The nursery is also quite multicultural, it is good for her to be involved in such environment. I would recommend the nursery for any parent who especially works nearby.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

The staff members were very helpful during the settling in sessions to make my child feel comfortable.
My son has become very independent and looks forward to going to nursery every morning. The learning is also great and all staff members are very caring and nurturing.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

During the year of 2017 I see quite a few familiar staff gone over time. It would be good to keep staff turnover to a minimal as it can be depressing for a child if his/her key person is leaving.

Also sometimes my child's clothes/milk bottle get mixed up with another child's. I appreciate staff can be busy during changing/milk times but still hope they would do this systematically to minimise errors.

In general, when I pick up my child she does look happy and I can tell staff are engaging her at play times since she is showing new knowledge/skills at home. So keep up the good work!

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.8 out of 5

My son loves going to nursery here and usually learns new things and tries new food every day.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

Our child is in baby room which has lots of toys, activities, dining areas and cots. Having a cot was really important for us and helped our child feel more at home. The staff are very friendly, helpful and has been very good at taking note of our wishes and requests.
We are happy that we have chosen this nursery for our child.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My son joined Heron Quays Day Nursery & Preschool in Aug 2017. We relocated in London from Luxemburg. I was very happy with the way my son's English skills were supported by the team. They even learned some French words to ease his transition and make sure he was understood.
The recent organisational changes and set of activities are really appreciated and make me think about his prior place.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

The general service of the nursey is very good. My lad loves to attend the nursery. The staff are very good.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

For me, as a parent the safety of my child is paramount. For that, I fully trust this nursery.
Outside facilities are limited but this is normal in London.
Some of the nurses are fantastic but the preparation standards vary a lot among nurses.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.3 out of 5

My son has been enjoying nursery a lot and his caregiver has built a strong trusted relationship with him which is vital from a parent's perspective that he his happy and growing confidence.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4.2 out of 5

The Heron Quays Nursery is a very good nursery. From management to staff, everybody makes you feel at home and cared about. The childcare provided is excellent and I'd definitely recommend it for any kids. The price tag is high but compared to similar facilities, Heron Quays is doing very well. If you can afford it, don't hesitate.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

Bright Horizons Quays provides a first class care environment for very young children, together with professional and dedicated staff. The educational environment is varied and stimulating with a wide range of creative activities being actively pursued. Bright Horizons enables working families to entrust their children to a safe, secure and competent organisation in a low-stress and friendly atmosphere.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

My daughter was enrolled at the Nursery when she was 1 and is now 1.5 years old and is already showing positive signs when it comes to being confident, communicating with us and others, involvement in various activities and speech, of course, she is very talkative. She recognizes her carers and loves them to bits and it is comforting to see the love and kindness they shower on her. The nursery has a feedback orientated model and takes parents feedback seriously and most importantly considers and implements the feedback, which ensures continuous improvement of services, which already is a benchmark for such an institution. At times, we need flexibility with our daughter's nursery schedule and the front office staff and management have always been considerate and try to accommodate our request (wherever possible), which is a massive relief for us. I would recommend this place any day of the year and am confident that my review and feedback will help other parents like us. Thank you team!

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

We chose this nursery for our daughter for two reasons, close proximity to work and because it has been a renowned and established brand 'Bright Horizons' in child care for several years now. What surprised my wife and I was the standard of ethics and professionalism their staff and management demonstrate each day. It is beyond words and applause.

My daughter was enrolled at the nursery when she was 1 and is now 1.5 years old and is already showing positive signs when it comes to being confident, communicating with us and others, involvement in various activities and speech of course [she is very talkative. She recognizes her carers and loves them to bits and it is comforting to see the love and kindness they shower on her. The nursery has a feedback orientated model and takes parents' feedback seriously and most importantly considers and implements the feedback, which ensures continuous improvement of services, which already is a benchmark for such an institution.

Thank you team.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

Staff are very dedicated and genuinely care for the children. The atmosphere is friendly and relaxed, with an emphasis on caring and learning key skills. The nursery has outside space and interesting activities every day such as music, cooking and PE and my daughter learns a lot there. She loves going to see her friends and the practitioners and often tells me to hurry up in the mornings!

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

It was unfortunate that our daughter had problems settling in due to getting sick a lot during the same period, therefore we cannot have a clear opinion.
However, the room leader was very kind to try to reassure us for our daughter's welfare in the nursery.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Heron Quays Day Nursery & Preschool responded to this review on 04 Jan 2018:

Thank you for taking the time to submit a review. We are sorry to hear that your daughter was sick and hope she is doing much better now and settles into nursery life.
If there is anything we can do in the nursery to support you, please speak to the nursery manager.

This nursery's management team is excellent. I found the ladies very easy to talk to, they listen to your feedback and implement changes immediately; it gives me peace of mind knowing that whatever happens, I have a team of people who would always listen to my concerns and take action on them. Also the staff in the nursery are caring and kind, joyful and energetic to not only care for the ladybirds but to also entertain and help develop the little ones emotionally and physically; it is important for little ones to laugh and having nurses who are happy and joyful during the day is an absolute advantage and a rare asset; our key person is learning a few of our native words so that she connects better with the baby; baby has settled quite quickly and enjoys her time in the nursery.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.9 out of 5

We have 3 boys at Heron Quays and they enjoy it very much, especially the twins who have been there since they were babies.

The practitioners, especially the boys' key person, look after the boys very well. They are caring, thoughtful and alert.

The management team are receptive to feedback and listen well to make necessary changes if required. All the staff are professional and friendly and the environment is pleasant. It would be better if there was more garden space.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

The nursery is great and offers fantastic facilities. The staff in the rooms are generally very good and my daughter has a great relationship with her Key Worker. It is very clean and bright.

The management is certainly improving and the communication between parents and staff is getting better. There have been times in the past where this has not been the case, and the management can be a little impersonal. This is definitely changing and I feel more involved and better informed than I have in previous years.

The staff try as hard as possible to make sure that the children spend time outside, although this is difficult in such a central London location.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4 out of 5

My son has been in the nursery since he was 5 and a half months old.
Every time that I'm concerned with something I write an email and always receive a response.
The staff is very helpful.
The cleanliness could improve slightly.
The learning program is good but I think there are minor improvements to be done but it can be discussed.
Overall I like very much the service provided.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4 out of 5

Very happy with the nursery. Staff personable. Hours 7.30am-6.30pm work well for my wife and I.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

Nice carers although the management is a little bit messy. Carers are quite patient when my daughter started nursery.

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Average Rating:   3.3 out of 5

Very satisfied with the nursery. They are very accommodating and will follow changes to routine when required.

I would like for the nursery to revert to an organic menu where possible.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My son and I have good relationships with practitioners in the nursery. He enjoys attending nursery and has a brilliant bond with his key worker. I am also very happy with the support and care the practitioners give my son.
The manager greets you when entering the nursery and takes the time to listen to any queries I may have in regards to the nursery.
I also find the reception team are very polite and welcoming, including the deputies.
Overall, I am very pleased I have chosen this nursery for my son to attend.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son really enjoys nursery. The ladies within his room are brilliant. They are very friendly and encourage him to show his own little personality.
The other members of staff around the nursery are extremely friendly too and greet you politely including the managers.(I have also seen this with other parents too)
I have had no issues with the nursery and any queries I have are dealt with professionally and effectively.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My son started here when he was only 11months old and left when he was 2years. We decided to take him out as we were very unhappy with the overall experience.
Management, not engaged, communication with parents very poor for example, failed to tell parents that a number of children developed the same rash after eating lunch.
Rooms small and crowded, not enough learning/play materials
Staff, not engaged, don't stay long, they use staff from agencies regularly.

It happened to me that some days I did not know any of the carers in my son's room, they also once failed to tell me why my son had a big lump on his forehead. The manager had to check the CCTV to find out what happened, as the agency carer who witnessed the incident left for the day.

A lovely outdoor area which they don't use as they should, some days my son wouldn't go outside. Food quality very poor.

Overall, we did not feel that it was the right place for our son. He is now in a new and very caring, engaging and lovely nursery which points out, even more, the gaps of this one.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Unlikely

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Average Rating:   2.3 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Heron Quays Day Nursery & Preschool responded to this review on 15 Aug 2017:

Thank you for your feedback, we value all feedback in order to ensure we are always improving. I believe you have not been at the nursery for a good while now. We have a new management team in place and positive changes have taken place.
The nursery continues to ensure Safeguarding is our number one priority.

We loved this place when we first sent our daughter in and when it was still managed by My Nursery. However, since Bright Horizons took over, the nursery has gone down hill.

First of all, they treat their staff badly and we could tell the workers are not that happy (they are still very nice to our daughter tho). The turnover of key workers is huge. Very often you have only 2 or 1 experienced key workers in each room, while the rest are all temporary workers or new faces. This is not a good environment for babies.

Secondly, they mess up administrative issues way too often. Our daughter couldn't go to an occasion that she was really looking forward to because of this.

Thirdly, the new manager never greets parents and she always hides in her office and has no idea who is who. The previous manager would always sit at the receptionist's desk in the morning and evening and greet the parents and chat with them. And she knows the name of every single child in the nursery.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Unlikely

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Average Rating:   3 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Heron Quays Day Nursery & Preschool responded to this review on 01 Aug 2017:

Thank you for taking the time to give your feedback. I am very sorry to hear you are not 100% happy with your nursery.
I have fed the information back to the Nursery Manager and she is more than happy for you to come in and sit down and discuss your concerns and ensure they are resolved asap.

I like staff there and activities kids are doing. Management is also very good and friendly. Food id good. My concern is cleanliness. I saw that housekeepers constantly cleaning the facility but I wish they had extra staff to do this job. I like the idea to take the shoes off or put shoe covers when entering the rooms with kids for all (parents and staff). I suggest they open the windows more often to let fresh air clean the germs and bacteria in the air. I hope kids will be less sick and stay more healthy when they are attending nursery during the weekdays.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   3.7 out of 5

Marketa Cardon, Bright Horizons Team at Heron Quays Day Nursery & Preschool responded to this review on 05 Apr 2017:

Thank you very much for your review. Your opinion is very important in helping us to understand how we can provide the high-quality care and education to you and your family. I would like to assure you that the safety and wellbeing of our children and families is our number one priority. I believe that our Nursery Manager has already reached out to you and implemented some changes (no show policy or ventilating the rooms) based on your feedback.

Before making our minds on a nursery we visited all the nurseries in the area. We decided to enroll our daughter nearly a year ago in Heron Quays Day Nursery & Preschool as the first impression was very good: behavior and happiness of kids, good references of local mums, cleanness and friendly staff. We are very happy with the nursery and our daughter is looking forward in the morning to go "to school". She loves her teachers and go and play with her friends. And her development has been superb. We recommended to a friend, she moves her son and she can't be more happy about it. Definitely a good nursery.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

Our experience with Heron Quays Day Nursery & Preschool thus far has been quite a success.
The members of staff are attentive when it comes to your needs, where we are able to relay yourselves with our child. Thank you for your support!

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4 out of 5

The nursery is brand new and looks clean and very well cared for.
Highlights:
- Music man on Wednesdays
- Lots of activities
- Diverse food menu
- Great carers
- Hairdresser on Wednesdays
- The buggy parking and its concierge!

What could be improved:
- Management communication (although they are getting better)
- Outdoor activities
- The staff turnover is high.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4.3 out of 5

This is a relatively new nursery and we were quite sceptical in enrolling our little boy. But we now feel we have 100% made the right choice.
First of all the facilities are very modern and up to date.
The location is excellent (very close to Canary Wharf) and the drop-off and pick-up process is very convenient.
In the beginning, there had been a huge turnaround of staff, which is usually not a good sign, but following some management changes, this has improved massively and the personnel seems to be more sticky.
Most importantly, staff listen and adapt to the needs of the parents and the kids, so I feel there will surely be more improvements in the near future.
The price is a bit on the high side but other than that we quite happy.
Probably the best nursery in Canary Wharf at the moment.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Friendly, helpful staff, both on the front desk and in the rooms. Rooms are clean and the toys and equipment are in good condition. Rooms are warm and colourful. The music man comes on a Wednesday, which my daughter always talks about, also the visits by the 'Zoo Man' who brings in animals and insects is really good.
Staff take pictures to decorate the room then give them to parents so we can share their experiences.
The menu is diverse and my children always eat everything, which is more than they do at home.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Extremely Likely

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Average Rating:   4 out of 5

Early in November, I approached the management team to make a few observations of areas of improvement in my son's classroom (butterflies 1). I felt that the staff seemed disengaged and disinterested about the kids, I also mentioned that in many instances there were too many children and not enough carers in the room. I noticed that management has really taken my comments on-board and made some noticeable changes.
The room feels and looks different now, the staff are very responsive and interested in the children and my son seems a lot happier when I drop and pick him up. The deputy manager has taken a leading role in the class and this has made all the difference because she is very good with the children and excellent in guiding the staff. I am very pleased and I hope they keep up the good work. It is great to see that management are listening to the parents and prepared to respond.

How likely would you be to recommend Heron Quays Day Nursery & Preschool? Likely

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Average Rating:   4.3 out of 5

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