Bright Horizons Heron Quays Day Nursery and Preschool

20 Landmark Building, Marsh Wall, London E14 9AB
Review Us
9.5 95 Reviews
  • Bright Horizons Heron Quays Day Nursery and Preschool, London
Bright Horizons Heron Quays Nursery provides high-quality care and education for children as young as three months to five years. With a ‘good’ Ofsted rating (Nov 2019), the spacious nursery operates five rooms within the nursery, each one tailored to the children’s age groups, enabling them to safely explore and follow their own interests. This nursery provides a nurturing and stimulating environment where children can grow, learn, and develop to their full potential.

Babies are fully supported in moving from home to nursery as they follow their individual routines, making this a smooth and positive transition for all the family. There’s a milk station and nursing area, so you can feel relaxed and have privacy while taking care of the little one.

The team works closely with families to support children’s individual learning outcomes through weekly learning and playing-from-home programmes. The curriculum is carefully designed to encourage curiosity, independence and a love for learning. Educators plan a variety of stimulating activities and experiences that promote language development, social skills, numeracy and creative expression. Children are encouraged to learn through play, fostering a sense of joy and enthusiasm for learning.

When it comes to outdoor play, children are truly spoiled with the beautiful garden area and adventure garden, which includes age-appropriate toys and activities.

Additionally, the parents’ space gives families a private and welcoming area to chat with them about their child’s needs.

Happy tummies are important; that’s why a balanced menu is freshly prepared by their own onsite chef and changed regularly to encourage children to try new food.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Stella (Manager)

Number of Childcare Staff

  • 43

Total Places for Children

  • 96

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • All-Inclusive Care.
    Heron Quays Day Nursery and Preschool also provides essentials such as nappies, nappy cream, wipes, formula, sun cream, and snacks.

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Bright Horizons Heron Quays Day Nursery and Preschool Reviews (95)

9.5

Bright Horizons Heron Quays Day Nursery and Preschool has a Review Score of 9.5 (9.451) out of 10, based on 11 reviews in the last 2 years.
Over all time Bright Horizons Heron Quays Day Nursery and Preschool has 95 reviews.

Overall Experience
  • 63
  • 23
  • 4
  • 4
  • 1
Date Published
  • 95
  • 2
  • 5
  • 11
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Reviewer Connection to Bright Horizons Heron Quays Day Nursery and Preschool
  • 71
  • 24
Total of 95, showing 41-60
Review from Sandra N (Mother of Child) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son started attending this nursery in September and settled really well despite ongoing Covid-19 pandemic. Staff is extremely welcoming and informative. He is very happy to go to the nursery every day. It's lovely to see him happily going in and building strong relationships with his friends and
practitioners. There is a great range of activities going on in the nursery. We receive weekly update on what activities our son was participating in and home learning so we can work together on his next steps which are very helpful. Our son is learning so much every day. He has improved so much since he first started.
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Review from Michaela D (Mother of Child) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started the nursery in February, from viewing the nursery to him starting; the staff have been amazing in settling both him and me.
I was so worried and upset about leaving him; my biggest fear worried that he wouldn’t be looked after like I would and that he’d be upset.
How silly I feel now,
the staff are so lovely and attentive to him, the amount they do to keep the children so happy and content while they are in there care, they really go above and beyond!
Highly recommend and can’t thank them enough!
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Review from V C (Father of Child) published on 10 September 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Poor management at the nursery as well as at a senior level has led to this good-rated nursery finding itself with three inadequate ratings in a row. We’ve seen four managers in two years so a trend of managers that senior leaders have chosen to lead the nursery. With respect to staff, there is a range
of quality depending on the room; the excellent ones tend to leave, the weaker less qualified ones, remain. The nursery doesn’t comprehensively respond to emails. The last manager’s blasé, unprofessional and careless attitude was enough to for us decide to withdraw our child from the nursery. We’ve since learned from extremely unhappy and upset parents, that this very manager was promoted to a field manager within the company. The nursery recently decided that they were closing temporarily leaving 100+ kids allocated to local nurseries with parents being given two weeks notice, some of whom are on holiday. Do not put yourself through the wasted time, energy and money, stay away.
Reply from Joel at Bright Horizons Heron Quays Day Nursery and Preschool
Thank you for your feedback. We are very sorry to hear that you were unhappy with your experience at our setting. We understand your concerns and have taken a number of positive changes to better meet…read more
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Review from Apriani (Mother of Child) published on 3 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for giving us a chance to feedback and review the nursery. As far as I am concerned, as a parent, I have no problem or any issues to be reported because of your lovely attentive staff.
The food can be requested, nappies are checked and they showed our son potty training since he
got into this nursery.
My son has progressed a lot, communicates more and speaks clearer, and is more mature and we really are pleased.
There are many activities that he is involved in. Honestly, I am glad to put my son in this nursery, the staff communicate very well to the parents, telling us how the kids behave at the nursery.
My son has no doubt, every time he goes to nursery, he is happy because he knows he will enjoy the most of it even though only two days a week. However, the only thing missing from this nursery is no nature or playing outside (very small area). Other than that, all is acceptable.
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Review from Grace F (Mother of Child) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heron Quays, Bright Horizons is a good one. The staff are very friendly and caring. My girl learnt a lot during her stay there. She developed to be a more happy and confident girl in this experience.
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Review from Daisy W (Mother of Child) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son started in this nursery since he was 11 months. I am very happy that he is settled with his teacher. As I only take him 2-3 times per week he has full trust with his carer. Now he is 19 months and he would run to his teacher in the morning which gives me comfort that he has been treated very
well at school.


I want to see the nursery grow better and more classes of music and yoga would be very good fun for the kids.

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Review from Raghu B (Father of Child) published on 28 June 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Our son has spent 10 months here and has been doing well. Initially very happy, but things have been less satisfactory in the last 4-5 months.
Positive:
> Tenured staff are phenomenal but spread thin.
> Other staff are great, one member is moving on - need a good replacement (maybe promote?)
OK:
>
Newer staff are enthusiastic and try hard, but lack training - need to engage kids more, supervise better, support communication and language skills, and learn to diaper
Needs Work:
> Fee increases consistently higher than inflation, would be fine if they maintained OR improved quality commensurately
> The manager of the nursery comes across as unapproachable and implemented unneeded changes to meal schedules, staffing, available rooms, removed baby barber facility, created an office for herself AND increased the fees
> The current temp manager is personable and approachable and seems to want to fix issues - however, waiting to see how he executes
Reply from katherine o'brien at Bright Horizons Heron Quays Day Nursery and Preschool
Thank you for taking the time to submit a review, we appreciate all feedback.
We are sorry to read that you have some concerns. I have spoken to the Nursery Manager and we would like to arrange a…read more
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Review from J W (Mother of Child) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son really enjoys going to Heron Quays. He runs in to hug the staff every morning.
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Review from Lisa L (Mother of Child) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the teachers here. Children are also friendly. I am satisfied with the environment.
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Review from L S (Mother of Child) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and welcoming staff throughout, not just in my daughter's room. Good range of activities available including time outdoors. Updates on my daughter at the end of each day are good and usually more than what is on the update sheet.
Staff seem to take the time to know each child. Would like a
little more information on some aspects e.g sleeping, feeding.
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Review from J M (Mother of Child) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter loves going to nursery, she attends 4 days a week in baby room 2. She had a smooth transition from baby room 1 with no dramas thanks to the happy, joyful staff at Bright Horizons Heron Quays. Every day I am impressed with the level of professionalism of the staff, the happy energetic attitude
they possess and the quality of care my daughter receives. I highly recommend this nursery.
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Review from S R (Mother of Child) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love Heron Quays! Our son started at 11 months and has learnt so much there. He loves going every day and asks to go on weekends. The staff are amazing and truly care about my son.
They make an effort to have staff know names of children in each room and say hello as they walk by.
My son has so
many options for playing and learning. They have soft play, an outdoor play area and gardening for the kids.
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Review from V M (Mother of Child) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My daughter started nursery in May 2017. We were initially very happy with both the staff and facilities. Lately, however, we feel that the new management is making changes which adversely affect the care of my child. When joining, we specifically requested a classroom based on staff and equipment.
Since the new "sharing of rooms" I have noticed that there are unknown staff members in the rooms who are not as attentive to my child as her normal carers. When my child was unwell, her key person was on annual leave and the person who was looking after the children took off most of her clothes to the extent that her hands, feet and face had turned blue. All she could say when we collected her was "I think she is cold". I have never had an issue with the regular staff in the room but if management thinks that having unknown staff in with young children is good, they are mistaken. The trust a parent has in the nursery is no longer being valued. Also, I fail to understand how making offices for a new/deputy manager who is never seen is in a child's best interest.
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Review from C C (Father of Child) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The experience for our son has been positive. He's moved into the toddler class and despite initial resistance to change, he now enjoys himself and is fond of the classroom staff.


At first, I felt feedback about his experience was too limited but I have noticed a marked improvement recent weeks.

As a parent, this is so important as our son only gives us a limited insight. We've noticed his cognitive development has improved around older peers.
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Review from Adam B (Father of Child) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There is an inconsistent standard at the nursery which is very much driven by who you get as the room leader.
This seems to impact the overall experience, with leadership by one person being very structured but leadership by another being unstructured and not at the standard expected. The nursery needs
to work hard to bring all rooms to, at a minimum, a common standard which all room leaders must achieve. If they are not achieving this (based on parent feedback), action must be taken, otherwise, problems just stagnate and persist. The nursery, overall, feels like a childcare facility rather than an educational facility.
There seems to have been a positive change in the overall management of the nursery over the recent months, with increased communication, awareness, structure and better use of room space. Time and effort has also gone into improving the nurseries appearance which is nice to see.
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Review from F T (Mother of Child) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the year of 2017 I see quite a few familiar staff gone over time. It would be good to keep staff turnover to a minimal as it can be depressing for a child if his/her key person is leaving.


Also sometimes my child's clothes/milk bottle get mixed up with another child's. I appreciate staff can

be busy during changing/milk times but still hope they would do this systematically to minimise errors.


In general, when I pick up my child she does look happy and I can tell staff are engaging her at play times since she is showing new knowledge/skills at home. So keep up the good work!

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Review from Payal K (Mother of Child) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery is amazing. I can't imagine my kids going to any other nursery. Five stars for everyone and everything.
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Review from Sally S (Mother of Child) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter loves her time at nursery. Her key person is fantastic and they have really accelerated her vocabulary for a 16 month old by using flash cards in a fun and interactive way.
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Review from J G (Father of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son joined the nursery 1 and a half years ago learning a lot of things in it. He is treated with respect and receives an excellent standard of care. He is happy to for the activities and fun he has with the staff and the musician.
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Review from A G (Mother of Child) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursery provides a good quality care. There are many activities for the children to take part in and lots of good quality toys and activities in the room and garden. The nursery regularly provides events and encourage discussion with parents which helps build good relationships between nursery and
parents. On occasions when I have had concerns, they have been addressed promptly and properly. The key workers are friendly and helpful and my child has built close relationships with many of the caregivers in his room. The reception and all other staff are very helpful and friendly and build good relationships with the children. Overall, we are very happy with our decision to place our child at Heron Quays.
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Current Review Score: 9.5 (9.451)

Overview of Review Score

The Review Score of 9.5 (9.451) out of 10 for Bright Horizons Heron Quays Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Bright Horizons Heron Quays Day Nursery and Preschool is calculated as follows: ( (118 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.573 Points relating to the number of positive Reviews for Bright Horizons Heron Quays Day Nursery and Preschool is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 number of registered child places is 19.2. 11 Positive Reviews ÷ 19.2 = 0.573
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Stella

Stella

Job Title: Nursery Manager

Over the past 30 years, I have worked with children. I began my teaching career in an independent school where I taught music and drama to children aged three to sixteen.


During my teaching career, I realised how much I enjoyed working with young children and decided to further my education and become a Level 4 Early Years Practitioner. In addition to managing After School and Holiday Clubs, I have an additional understanding of how the Playwork Principles influence early childhood education.


Even though I'm now the manager at Heron Quays, my dedication to the children has no limits and while I will be looking after the nursery, my focus will be to introduce all my children to music and drama.


Whether it be singing to soothe babies or directing the preschool Christmas Extravaganza! I look forward to welcoming you and your child to my nursery.

Sandra

Sandra

Job Title: Deputy Nursery Manager

I have been working at Bright Horizons since 2017 supporting our Chelsea Nursery where I worked as a Preschool Room Leader, progressing to the Third in Charge. I soon transferred over to Bright Horizons Heron Quays where I supported the nursery for over a year as the Deputy Manager. I have just returned from maternity leave and have had a baby boy. I am passionate about my job and love working with children. Watching them grow and develop is what makes me happy.

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