Merchant Square Day Nursery

13 Harbet Road, Paddington, London W2 1AJ

Merchant Square Day Nursery opened in September 2014 as a brand new purpose built nursery in the newly developed Paddington Basin area. The nursery intends to quickly earn itself a reputation as the leading provider of childcare in Paddington, offering outstanding care to children aged 3 months to 5 years and will be open from 7.30am to 6.30pm Monday - Friday, for 51 weeks of the year (closed during Christmas week).

There are separate rooms for under 2 year olds, 2-3 year olds, and Pre-School children, furnished with 'age appropriate' toys and resources, ensuring they provide the best standard of care, development and education.

Merchant Square operates a Key Person policy, ensuring that your child is cared for by a member of staff who gets to know you and your child really well.

Person in charge: Onika Edwards (Nursery Manager)

Local Authority / Social Services: Westminster City Council

Number of Staff: 5

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 60

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & 1 week at Christmas

Overview

The Review Score of 9.7 (maximum of 10) for Merchant Square Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Merchant Square Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Merchant Square Day Nursery is calculated as follows: ( (294 Excellents x 5) + (112 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 417 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Merchant Square Day Nursery is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Merchant Square Day Nursery has a Review Score of 9.7 (9.679)

Average Ratings

  • Excellent
    24
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merchant Square Day Nursery?

  • Extremely LIKELY
    31
  • Likely
    4
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    0
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    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Merchant Square Day Nursery

  • Mother of Child
    33
  • Father of Child
    2

My daughter loved this nursery and was very obviously happy whenever I came to pick her up. She was also learning a lot. We were very happy about all aspects of her development at the nursery. Would highly recommend this place to anyone!

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been attending the Merchant Square Day Nursery for several months now and I am very happy with the staff and the facilities. The nursery offers a two week settlement period which I found very helpful and it has longer working hours than most others (7:30-6:30) which is very helpful for working parents. The staff seem very caring and the facilities seem clean.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My 15 month old has flourished at nursery. The care and staff and Merchant Square is fabulous. They are very loving and caring. My toddler loves it there and my Husband and I are very happy we chose Merchant Square.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Merchant Square is pushing on child development very well and we really appreciate the effort that all the staff put in to achieve high communication standards with parents.
We are very happy and strongly recommends them.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

My babies were very well looked after at this nursery. They develop very confidently and smoothly through their stay, very friendly and knowledgeable staff, very caring for the kids safety and development. I couldn't expect a better care for my kids.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My Daughter is so happy at Merchant Square! She smiles and lights up every morning we walk in. Her teachers are dedicated and invested in her development! I couldn't be happier with our experience at Merchant Square Nursery!

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

After visiting a few nurseries, I felt this one was the most professional, organised and friendly. They accommodate requests for changes in attendance days immediately and respond to any queries quickly. Staff seem to have excellent communication amongst themselves so even if my child's key person is away there is always someone else present who understands my Childs needs, tends to them and continues any specific developmental play or dialogue. Their feedback is thorough and my child seems to be very happy there.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Staff here are very kind, friendly. I was so impressed. The facility is very clean and safe. My son was crying in the first few days but quickly he got used to the nursery. I believe he was happy to be here. I am sure we can recommend this nursery to my friends.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I have a great experience with this nursery. Great staff, very friendly. They listen carefully for any concerns and do their best on trying to improve. My 11 month-old daughter progressed a lot.

How likely would you be to recommend Merchant Square Day Nursery? Likely

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Average Rating:   4.2 out of 5

We've been very pleased with this nursery so far. It offers our son a safe and stimulating environment. We have been given good feedback on our son's development and learning process. Staff is very kind and understanding.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

My review relates to my son's key person. I was very apprehensive putting my only child into nursery having spent nearly a year off work with him.
But my son is extremely happy whenever he sees his key-worker, putting me at ease, He is happy to go off and play with her and she knows how to settle him and introduce new things to him that he doesn't do at home. She keeps me up to date with his progress with videos and is happy to implement any new things I ask her to. Couldn't be happier and my son loves her too (which makes mummy a little jealous).

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

Staff are great very supportive, kind and welcoming. Pleased with my daughter's progress.
The staff are encouraging and actively involved as my daughter who started off very shy in daily activities they have now enhanced her programme and confidence. Staff and management listen to parents and our needs and concerns.
My daughter's key worker has been amazing, always smiling and welcoming. I do not look back when I leave my daughter with her because she is extremely professional and caring.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 28 Sep 2017:

Thank you for the lovely review.

We have had an amazing experience at Merchant Square Day Nursery. Our daughter is so happy and is very well looked after. She loves the staff and the activities. The nursing facility is great. Lovely rooms and toys. The activities they do with the babies are great. Messy play playing, in the sand and play dough. Our daughter loves the food as well.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 21 Sep 2017:

Thank you for the lovely review.

My child has recently started this nursery and I believe it is a great nursery with a lovely staff team.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 19 Sep 2017:

Thank you for taking time and doing a review.

We have been very happy with Merchant Square, the carers make an extra with our child every session and everyone is so friendly.

Nothing is too much trouble and we would highly recommend it to anyone looking for short or long term care for their little ones.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 19 Sep 2017:

Thank you for the lovely review.

Our daughter attended the nursery two mornings a week from 1.5 to 2 years old. We chose the nursery because it was clean and convenient and the staff were attentive, friendly and cared a lot about our daughter. Our experience was unequivocally positive - our daughter loved it and learnt a lot and we found the staff to be professional, flexible, responsive, caring and easy to talk to. A play orientated and child orientated, happy place, highly recommended.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 13 Sep 2017:

Thank you for the lovely review.

Our son has loved Merchant Square Day Nursery since he started and we have been delighted with the care and attention paid to him. We really appreciate the relaxed and friendly atmosphere. We also loved the allowance of free play and the abundance of messy play that we prefer to avoid at home! Would thoroughly recommend.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The nursery and staff have been amazing in supporting my son and myself since day one. They helped me finally be away from my son for a few hours (or full day) without him getting upset. I have been able to return to work thanks to this nursery and its lovely staff. I have also seen amazing improvement my son's speech and behaviour which is very noticeable and very much appreciated.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

We simply love the nursery and the staff here. Both my son and niece go here and they are learning so much. Staff are so lovely and reassuring. My son comes back at the end of the day with new songs/moves.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My child has been attending Merchant Square Day Nursery for about a year and I can't express how happy I am with the care that is given to my child. Every day she gets so excited as we make our way to the nursery and I feel so happy that my child is happy to be in an environment where she is cared and loved by all the staff members. I would recommend this nursery to any parent who is currently looking as you will be very happy with your choice.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I love Merchant Square Nursery, from the moment I walked in, the reception was very warm and friendly. My 2-year-old daughter has developed amazingly well and is greatly looked after and cared for by the very attentive, well-trained and caring staff. The staff are very tuned-in to each individual child and I especially like the fact that they have a key person policy. Every day I collect my child, I get the daily feedback on her meals and activities. The staff are also hands-on on all of their reports and are even as thorough as to documenting step by step through visuals of your child's progress and that enables staff and parents to work on and adjust to make the child's development better. Much gratitude to the nurturing and care that my child receives I cannot recommend this nursery even more.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Merchant Square Nursery and Pre-school is perfect. They know how to deal with children and develop children's skills. My son enjoys his day at school and I notice the difference in him every day (comes to me with new experiences). I recommend them. They are the best.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

An excellent caring staff ensures my son enjoys every day at pre-school. He wakes up looking forward to going!

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I really like Merchant Square Day Nursery for several reasons:
1. Their indoor/outdoor room is perfect for a place like London (daylight without the danger of traffic, etc).
2. The entrance is more buggy-friendly than many others I've seen (no steps, actual storage cupboard, etc).
3. Great opening hours (7.30 am - 6.30 pm) and no term breaks
4. Very friendly staff and a great chef
Sometimes their communication is not the greatest, but I'd rather have them be brilliant with the children than be perfect office employees!

How likely would you be to recommend Merchant Square Day Nursery? Likely

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Average Rating:   4.4 out of 5

My baby turned one this week. The staff made a cake to celebrate as well as a crown. Thye shared the pictures with me over email. The staff are always so thoughtful. Not once has he cried when going to the nursery. They always welcome him with a smile and lots of cuddles which make him feel so loved. Merchant Square is excellent caring day care.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

My 2-year-old son goes full-time to the nursery. He really enjoys meeting other children and loves his day care staff who are wonderful. Although English is not his first language, he learnt English words within 4 months and is perfectly integrated into the 2-3 years room.He regularly brings home drawings, paintings or cards (New Year, Valentine's Day ...)that he made during the day and that is lovely to keep these 'homemade' drawings. Also, I have the feeling that his rhythm has been respected (nap) and that he is able to nap up to 2 hours at the nursery. The only thing I could say is that the price is high, but I believe this is a general and common case for London nurseries, unfortunately.

How likely would you be to recommend Merchant Square Day Nursery? Likely

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Average Rating:   4 out of 5

Very Good.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

The nursery offers excellent facilities for children to thrive and develop. It is a clean and friendly environment. Staff work collaboratively with parents and I feel that my child is benefitting from her nursery experience. I am happy and confident when going to work that my child is in a loving environment.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter is always welcomed by genuinely caring people and loves school. I feel very comfortable dropping her in and think she is developing well due to good help and affection. Thank you.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

I am very happy with the way my son is settling in. He looks forward to coming everyday.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

Excellent nursery. Great staff. Very helpful. Clean environment. My son really enjoys it. Feedback given at the end of the each day by the lovely team.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

We are extremely happy with Merchant Square Nursery. They take great care of our 11-month-old son and have been looking after him since he was 5 months. The ladies are very sweet and loving. Our baby goes there with a smile and is always so joyful when being dropped off in the morning. The activities are great, there are lots of toys and things to do.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

My daughter has been with Merchant Square Day Nursery since she was six months old. She is now nearly a year old and we cannot be happier with our choice. The staff are caring and the environment dynamic. Over the course of her care, she has become more social and eats very well. We wouldn't hesitate in recommending the nursery to anyone.

How likely would you be to recommend Merchant Square Day Nursery? Likely

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Average Rating:   4.2 out of 5

My son has been enjoying his days at nursery since he joined the nursery in 2016 when he was 6 months old. The staff are very friendly and helpful and are doing an amazing job with all those little ones!! The activities are well diversified and adapted to the needs of the children. Very positive feedback!

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

After looking at many nurseries I came across Merchant Sq and couldn't be more pleased. The staff were amazing at settling my 2 year old and after only 3 days she was waving me off with no tears (from either of us). The stories she tells on the journey home just confirm what a great day she has had. Fantastic nursery with brilliant staff.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

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