Merchant Square Day Nursery

13 Harbet Road, Paddington, London W2 1AJ

Merchant Square Day Nursery, London, London
Merchant Square Day Nursery, London, London
Merchant Square Day Nursery, London, London

Merchant Square Day Nursery opened in September 2014 as a brand new purpose built nursery in the newly developed Paddington Basin area. The nursery intends to quickly earn itself a reputation as the leading provider of childcare in Paddington, offering outstanding care to children aged 3 months to 5 years and will be open from 7.30am to 6.30pm Monday - Friday, for 51 weeks of the year (closed during Christmas week).

There are separate rooms for under 2 year olds, 2-3 year olds, and Pre-School children, furnished with 'age appropriate' toys and resources, ensuring they provide the best standard of care, development and education.

Merchant Square operates a Key Person policy, ensuring that your child is cared for by a member of staff who gets to know you and your child really well.

Person in charge: Onika Edwards (Nursery Manager)

Local Authority / Social Services: Westminster City Council

Number of Staff: 5

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 70

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & 1 week at Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Merchant Square Day Nursery has a Review Score of 9.7 (9.670)

The Review Score of 9.7 (maximum of 10) for Merchant Square Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Merchant Square Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Merchant Square Day Nursery is calculated as follows: ( (188 Excellents x 5) + (80 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 273 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Merchant Square Day Nursery is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 22 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merchant Square Day Nursery?

  • Extremely LIKELY
    20
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Merchant Square Day Nursery

  • Mother of Child
    21
  • Father of Child
    2

My child has recently started this nursery and I believe it is a great nursery with a lovely staff team.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 19 Sep 2017:

Thank you for taking time and doing a review.

We have done a very thorough review with the girls, very informative and we could really see our son's progress and through pictures as well.
It was a good thing and it would be great if this could be done periodically. The girls are constantly teaching my son things and that's all I want.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 19 Sep 2017:

Thank you for the amazing review.

We have been very happy with Merchant Square, the carers make an extra with our child every session and everyone is so friendly.

Nothing is too much trouble and we would highly recommend it to anyone looking for short or long term care for their little ones.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Satisfactory

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 19 Sep 2017:

Thank you for the lovely review.

Our daughter attended the nursery two mornings a week from 1.5 to 2 years old. We chose the nursery because it was clean and convenient and the staff were attentive, friendly and cared a lot about our daughter. Our experience was unequivocally positive - our daughter loved it and learnt a lot and we found the staff to be professional, flexible, responsive, caring and easy to talk to. A play orientated and child orientated, happy place, highly recommended.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

Onika Edwards, Nursery Manager at Merchant Square Day Nursery responded to this review on 13 Sep 2017:

Thank you for the lovely review.

Our son has loved Merchant Square Day Nursery since he started and we have been delighted with the care and attention paid to him. We really appreciate the relaxed and friendly atmosphere. We also loved the allowance of free play and the abundance of messy play that we prefer to avoid at home! Would thoroughly recommend.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The nursery and staff have been amazing in supporting my son and myself since day one. They helped me finally be away from my son for a few hours (or full day) without him getting upset. I have been able to return to work thanks to this nursery and its lovely staff. I have also seen amazing improvement my son's speech and behaviour which is very noticeable and very much appreciated.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We simply love the nursery and the staff here. Both my son and niece go here and they are learning so much. Staff are so lovely and reassuring. My son comes back at the end of the day with new songs/moves.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My child has been attending Merchant Square Day Nursery for about a year and I can't express how happy I am with the care that is given to my child. Every day she gets so excited as we make our way to the nursery and I feel so happy that my child is happy to be in an environment where she is cared and loved by all the staff members. I would recommend this nursery to any parent who is currently looking as you will be very happy with your choice.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I love Merchant Square Nursery, from the moment I walked in, the reception was very warm and friendly. My 2-year-old daughter has developed amazingly well and is greatly looked after and cared for by the very attentive, well-trained and caring staff. The staff are very tuned-in to each individual child and I especially like the fact that they have a key person policy. Every day I collect my child, I get the daily feedback on her meals and activities. The staff are also hands-on on all of their reports and are even as thorough as to documenting step by step through visuals of your child's progress and that enables staff and parents to work on and adjust to make the child's development better. Much gratitude to the nurturing and care that my child receives I cannot recommend this nursery even more.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Merchant Square Nursery and Pre-school is perfect. They know how to deal with children and develop children's skills. My son enjoys his day at school and I notice the difference in him every day (comes to me with new experiences). I recommend them. They are the best.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

An excellent caring staff ensures my son enjoys every day at pre-school. He wakes up looking forward to going!

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I really like Merchant Square Day Nursery for several reasons:
1. Their indoor/outdoor room is perfect for a place like London (daylight without the danger of traffic, etc).
2. The entrance is more buggy-friendly than many others I've seen (no steps, actual storage cupboard, etc).
3. Great opening hours (7.30 am - 6.30 pm) and no term breaks
4. Very friendly staff and a great chef
Sometimes their communication is not the greatest, but I'd rather have them be brilliant with the children than be perfect office employees!

How likely would you be to recommend Merchant Square Day Nursery? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My baby turned one this week. The staff made a cake to celebrate as well as a crown. Thye shared the pictures with me over email. The staff are always so thoughtful. Not once has he cried when going to the nursery. They always welcome him with a smile and lots of cuddles which make him feel so loved. Merchant Square is excellent caring day care.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My 2-year-old son goes full-time to the nursery. He really enjoys meeting other children and loves his day care staff who are wonderful. Although English is not his first language, he learnt English words within 4 months and is perfectly integrated into the 2-3 years room.He regularly brings home drawings, paintings or cards (New Year, Valentine's Day ...)that he made during the day and that is lovely to keep these 'homemade' drawings. Also, I have the feeling that his rhythm has been respected (nap) and that he is able to nap up to 2 hours at the nursery. The only thing I could say is that the price is high, but I believe this is a general and common case for London nurseries, unfortunately.

How likely would you be to recommend Merchant Square Day Nursery? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Satisfactory

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

Very Good.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

The nursery offers excellent facilities for children to thrive and develop. It is a clean and friendly environment. Staff work collaboratively with parents and I feel that my child is benefitting from her nursery experience. I am happy and confident when going to work that my child is in a loving environment.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Excellent

My daughter is always welcomed by genuinely caring people and loves school. I feel very comfortable dropping her in and think she is developing well due to good help and affection. Thank you.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I am very happy with the way my son is settling in. He looks forward to coming everyday.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

Excellent nursery. Great staff. Very helpful. Clean environment. My son really enjoys it. Feedback given at the end of the each day by the lovely team.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are extremely happy with Merchant Square Nursery. They take great care of our 11-month-old son and have been looking after him since he was 5 months. The ladies are very sweet and loving. Our baby goes there with a smile and is always so joyful when being dropped off in the morning. The activities are great, there are lots of toys and things to do.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Value for Money: Good

My daughter has been with Merchant Square Day Nursery since she was six months old. She is now nearly a year old and we cannot be happier with our choice. The staff are caring and the environment dynamic. Over the course of her care, she has become more social and eats very well. We wouldn't hesitate in recommending the nursery to anyone.

How likely would you be to recommend Merchant Square Day Nursery? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My son has been enjoying his days at nursery since he joined the nursery in 2016 when he was 6 months old. The staff are very friendly and helpful and are doing an amazing job with all those little ones!! The activities are well diversified and adapted to the needs of the children. Very positive feedback!

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

After looking at many nurseries I came across Merchant Sq and couldn't be more pleased. The staff were amazing at settling my 2 year old and after only 3 days she was waving me off with no tears (from either of us). The stories she tells on the journey home just confirm what a great day she has had. Fantastic nursery with brilliant staff.

How likely would you be to recommend Merchant Square Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Submit a Review for Merchant Square Day Nursery

    • We welcome parents/individuals responsible for a child to submit reviews to daynurseries.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the nursery)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on daynurseries.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Merchant Square Day Nursery

Job Vacancies

Staff Profiles

There are no staff profiles posted yet