Bright Horizons Carshalton Day Nursery and Preschool

231 Carshalton Road, Carshalton SM5 3PZ

Carshalton Day Nursery and Preschool (formerly kidsunlimited) is part of Bright Horizons portfolio, a childcare provider experienced in maintaining environments that support natural learning, with a team of carefully-selected staff making the most of stimulating and fun interiors and outdoor play.

The nursery was rated 'Good' by Ofsted in June 2013 and is located on Carshalton Road (A232), to the west of Carshalton town centre in Surrey, making it an ideal location for parents commuting to London.

Bright Horizons Carshalton Day Nursery and Preschool has five age-appropriate rooms, a large outdoor area and ample parking. It also has a garden with a beach, water play area and vegetable patch allowing children to explore in safe and creative environments.

Days are structured so as to encourage children to love learning, while being as flexible as possible to the lives of parents. Imagination and creativity are nurtured, with staff keen to see children develop in a confident manner.

Group: Bright Horizons Family Solutions

Person in charge: Sarah Reed (Manager)

Local Authority / Social Services: London Borough of Sutton Council

Number of Staff: 23

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 65

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.6 (maximum of 10) for Bright Horizons Carshalton Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Carshalton Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.637 for Bright Horizons Carshalton Day Nursery and Preschool is calculated as follows: ( (312 Excellents x 5) + (110 Goods x 4) + (13 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 443 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Carshalton Day Nursery and Preschool is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 23 Reviews ÷ 13 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bright Horizons Carshalton Day Nursery and Preschool has a Review Score of 9.6 (9.637)

Average Ratings

  • Excellent
    30
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Carshalton Day Nursery and Preschool?

  • Extremely LIKELY
    32
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Carshalton Day Nursery and Preschool

  • Mother of Child
    24
  • Father of Child
    9
  • Aunt of Child
    4

Lovely people, very caring and look after children very well.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My child is very happy at the nursery and receives very good care from individual teachers with a great variety of activities. However, there is not enough staff in the room, particularly at drop off and pick up times. This has been the case for a very long time. Bright Horizons needs to invest more in staff and provide adequate staff/children ratio. This is the main reason for my low score for safeguarding and value for money. The nursery is not cheap and parents should be getting the required number of teachers in each room.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Overall I have been happy with the service and care the nursery has provide, however there are a few areas that need to be reviewed and re-structured.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Likely

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Average Rating:   3.9 out of 5

I would not hesitate in recommending this lovely nursery. The staff are always happy to help and very professional. Very satisfied with every aspect.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My nephew's progression is astounding and I put this down to his nursery. He’s been attending since he was 6 months old and now as a bouncy little toddler. The staff and management are amazing. His little bond with his key person is delightful and I love dropping him to nursery and seeing his little face light up.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Based on the progress of my niece/nephew, who seems to be progressing very well at the nursery, I would well recommend it. My niece/nephew happily goes into the nursery so surely that's a good sign of the care being given in parents absence. My niece/nephew has made some special little friends there which is lovely to see. There are various activities organised for the children at the nursery and my niece/nephew always looks forward to them. The staff members seem to know each child as an individual and independence seems to be encouraged as well.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

I am satisfied with using your nursery service.
In my opinion nursey facility is so clean and nicely furnished.
It has a high-quality equipment and interesting teaching aids.
Classes are well suited to the developmental needs of children.
Meals which you are serving are healthy tasty and nicely served.
All nursery staff is competent and hard-working.
They have a very professional approach.
Manager and all staff are kind.
It makes for a friendly atmosphere in this place.
I can recommend this nursery to other parents.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Since my niece has been at this nursery, she has learnt so much. She will often come home and tell me about her day and what she has been learning. This week, pre-school did a science week and I was amazed at the activities that she told me she had participated in, from learning about what things are magnetic to making a volcano explode. So definitely credit goes out to the hard-working staff to make this happen. I would definitely recommend this nursery to everyone.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I am happy with this nursery. My nephew attends here and loves going in. Everybody is so friendly and everything is well organised. I would definitely recommend it.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I’m really happy with Bright Horizons Day Nursery and very much believe in the Manager who has been within the company for years which speaks volumes. She drives high standards across the Nursery and is very approachable. If there has ever been feedback I’ve needed to give, she is extremely receptive and takes action immediately. My son has a health condition and the staff manage this very well. They become to know your child and understand their needs. I do think the outdoor space could be improved but aside from that I really can’t say anything negative. The staff are very attentive and caring and the friendships my son has formed is fantastic.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Our son has been in the nursery for 3.5 years and has flourished at the nursery. The food is all cooked in-house, healthy and interesting, the managers are always keen to have parent feedback and the school ready room has really helped him to learn and improve in all manner of ways with an exceptional teacher.

I would recommend this nursery!

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Focused on child development, caring staff who are experienced and qualified. Nursery invest in relevant learning materials. Internally cooked food.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My child has spent the past year attending the nursery, he is a very energetic child and the nursery staff have done extremely well catering to his needs by providing lots of outdoor play and physical activities! On a day to day at hand over I’m always told about his day in detail by his key person. My son is quite a fussy eater and the girls are very helpful and understanding of this, the chef has also given me some ways to introduce him to foods he wouldn’t normally eat - he has come a long way from this! Would highly recommend this nursery!

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

This nursery is truly outstanding and we feel so lucky that our son has spent the last 4 years here.

Our son is now in the 'school ready' room and I am amazed on a daily basis at the speed at which the children are learning. My son is always happy to go into nursery in the mornings and he has a big smile on his face when he sees his key worker. He is always met with a warm welcome and asked how he is. The activities throughout the day are fun and engaging and more often than not my son tells me about his day without me having to ask him as he is so excited to tell me about what he has done.

The menu is fantastic, offering delicious yet nutritional food and the menu is clearly displayed in reception and in the children's rooms. The nursery regularly invests in new resources for the children, ensuring that the toys are fun and educational. The staff are kind and caring and the Management Team are exceptional. I would not hesitate in recommending this nursery.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

I am very pleased that my daughter attends this nursery... she is always happy coming home telling me what she has learnt... she loves monkeynastix and other clubs she attends at the nursery and the staff at the nursery are always helpful and happy. I would definitely recommend this nursery.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended Bright Horizons since 5 months old and will soon be ready to start school later this year. In every room, she has had a positive transition and built great relationships with her key carers. Regular meetings and lovely progress books.
For me, the nursery stands out from others as the general "feel" is so welcoming and seeing my child run in every day makes it that bit easier to spend the time away from her.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My oldest has just completed 4 years here and now has started school and my youngest attends.
The nursery is a happy, friendly and welcoming place. The manager is fantastic and the staff make sure the parents feel happy leaving the kids there. Food is excellent (much better than my cooking!), safeguarding very good and processes are followed without exception relating to injury and behaviour. Both my children are very happy here.
As with all nurseries, there is often changes in staff but there are some key staff who have made our experience wonderful here. All confidently communicate with parents and really seem to love childcare so, in turn, makes me feel that my children are cared for.
Only negative is regular meetings where the onus is on the parents to arrange and are often missed. Please, can I recommend a parents evening and/or key workers to set meetings with parents and follow up with an email reminder so it's more formal.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

All I've ever wanted from nursery is for my children to be cared for and cuddled if upset....the passion, kindness and effort put in by the majority of the staff is excellent.
They have listened when I've had concerns and been flexible and accommodating to my children's needs. The management always has time to talk to you and seem to strive for improvement across all rooms.
The outside space could be better but they make the most of what they have.... like all Nursery's, sometimes I've felt my child has been aimlessly wandering around.... but this is all part of learning to play.
I would highly recommend this nursery to others.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My baby daughter is only ten months old, so leaving her for four days a week filled me with dread. But the staff at Bright Horizons have been amazing and made me, my husband and baby feel completely at ease in making the translation to nursery.

Staff are friendly, communicative and kind. I can already see that my confident little girl is developing so quickly there. She has had all different types of food and done a range of activities including sensory and craft that I would not have even thought of doing.

Both management and staff in the baby room have gone out of their way to answer any questions and to look after our daughter. She smiles when she gets there, plays all day and when we arrive back she is content, well fed and still smiling.

I'd recommend Bright Horizons to anyone.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Bright Horizons Carshalton Day Nursery is an amazing Nursery. They care for each child individually, providing them with the best care for their suitability. My little boy is always looked after very well by the staff. They make you feel welcome and are also open to giving you advice when need be.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Our son is extremely happy and settled at nursery and this is partly why we have made the decision to keep him here rather than transfer him to a school nursery for his last year before school.
The staff are fantastic - really engaged and keen to contribute to our son's development.
There are always activities for the children to participate in and the staff follow the Early year's framework. You always know what they will be doing as they share this info on a board in the rooms. Good ratio of staff to children and a lovely space for the children to play in outside.
Our son's confidence has increased so much due in part to the staff at the nursery and they gently encourage the children to develop friendships with different children which helps prepare them for school.
The food provided is nutritious and varied and our son has tried foods he would not have had the opportunity to at home.
Overall very happy with the nursery and preschool and would happily recommend.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

Our daughter has some special requirements and the nursery has been extremely diligent in meeting them. The sole improvement to be made is purely logistical and would be the addition of a later collection/closing time. Most parents work in London and it can be a struggle to get to 6pm pickup. I would happily pay up until 6:30.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

The staff is excellent, all polite and are there for you when you need them. My son enjoys his time at the nursery and made good friends, he loves the food and all the activities.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

We've been really happy with the nursery so far. Our son has settled in well and I feel we're kept up to date with his learning. Our son seems very happy at the nursery and is very happy to go to the staff in the morning.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son joined Bright Horizons Carshalton Day Nursery and Preschool at the beginning of July into the baby room. He loves attending the nursery and happily goes to the staff members in his room who are always very welcoming and bright, even so early in the mornings. There is always such a variety of activities and toys available to them and I always hear how messy my child has got throughout the day as well as having fun. The food is outstanding and such a healthy balanced diet suitable for all children's needs!

An amazing nursery and wonderful staff.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

I have total faith that every member of staff has my child's best interest at heart. They all show total commitment and care for the children. I feel there is a real interest in their development. If I have more children I won't hesitate to send them here!

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter joined the nursery aged 10 months and was immediately made to feel welcome and given the support required in the baby room. She enjoys playing with the staff and other children and has definitely developed a number of positive new skills during the last 6 months that she hasn't learnt at home. The food menu is varied, providing her with a balanced diet suitable for her age. I have no concerns about her well-being while she is at the nursery and I am always kept informed about her progress by the staff at the end of each day.

She is currently moving from the Baby room to the Discoverers room. I feel that this transition has been done at the right time and been handled appropriately in terms of the gradual exposure she has been given to the new environment.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

A really professional nursery. Excellent feedback regarding child's long term and day to day development. My children are extremely happy here and love attending the nursery. They take part in lots of activities during the day and staff know them and their needs well.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been with Bright Horizons for the past 18 months. She enjoys going to nursery & tells me all about the range of activities she has participated in throughout the day. The staff are great and have really helped to build my daughters confidence.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

My son has been at the nursery since June and has settled in very well. The staff are very caring, he loves his key worker and he has great fun playing with the other children. The nursery is clean and has good facilities. My son has allergies and the chef is very organised and makes something separate for him if the meals on the menu are not suitable.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

The nursery is always clean and tidy, the range of meals is great, staff are welcoming and friendly.
My two children love the nursery and they receive a wide range of learning through various activities.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

It has been a nurturing home for our daughter. She continuously talks during the weekend of her coming back to the nursery, the activities they do over there, her friends, and the staff.
To be surrounded by kids her age, all experiencing growing together, and with the caring staff looking after them is just great. We speak another language at home, and her English is just excellent. She interacts great with her peers despite being an only child, and we just love the attention and help she gets in her development.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

Used to be a really outstanding nursery but since it has been taken over, the amount spent on resources for the children seems to have gone down, there are always staffing issues and there has not been the continuity or experience in management. However saying that, my child is usually happy there.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Unlikely

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Average Rating:   2.6 out of 5

marketa, Bright Horizons Team at Bright Horizons Carshalton Day Nursery and Preschool responded to this review on 11 Aug 2016:

Thank you for your feedback – your thoughts are very important to us. By giving us your feedback, you are helping us to understand how we can provide the highest level of care to our children and families. I would strongly recommend that you speak either to the Nursery Manager or to the Regional Manager and express your views, so any areas of concern are addressed. It is very important to us that you’re totally happy with the high level of care we provide.

Great nursery. The staff are outstanding in their commitment to the happiness, wellbeing and development of the children. The daily communication keeps me well informed about the day so I can prepare adequately for our evening together (more hungry or tired than usual, etc).

The groups of children are fairly small and seem to work well in terms of allowing the children to interact and build friendships, and for the staff to have good oversight and ability to attend to and comfort each individual child. I cannot praise the staff highly enough. They are always happy to speak on the phone should you require updates (or just some comforting yourself that your child is having a good time if drop-off was a bit traumatic one day). The nursery managers are also excellent.

The few downsides all relate to the space available. All indoor activities (even the sandpit) are in one room for the smaller children. The outdoor play area is AstroTurf under a roof, and quite small just by a car park.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

I cannot speak highly enough about this nursery. The care and personal support they provide to my daughter is first class. The specially created diets for the children are first class. She is not just a number here and has come along in leaps and bounds in every way since starting. All the staff are a credit to Kidsunlimited.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

I have 2 children and have tried it all - childminders, au pairs, playgroups, day nurseries.....you name it. So I can claim some authority on childcare provision.

KU Carshalton ticks all the boxes. Simply put, they've thought about everything me and my child needs.

Opening early at 7.30 so I can catch my train to work.
Well-equipped facilities for all the age groups catered for.
On-site prepared meals by resident cook.
EYFS curriculum followed to the tee
Constructive learning through play
Staff that truly love and want to be around children and not just putting in a day's shift for pay
Well conceived and understood processes by staff
Parent communication is timely

And most importantly, my child is happy there.

Small wonder the waiting list is so long.

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Love the nursery! My daughter has been so happy and enjoys each day there, especially playing in the giant sand pit in the garden.

The girls in my daughters room seem to genuinely care for her and will keep me updated with how she's been. We couldn't ask for more!

How likely would you be to recommend Bright Horizons Carshalton Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

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Staff Profiles

Sarah

Sarah Read

Job Title: Nursery Manager

Joined: 2014

Description:

I am the Nursery Manager at Carshalton Day Nursery. In May 2014, I transferred from our Chelsea Nursery to Carshalton Nursery where I have managed the nursery ever since.
I have worked in the Early Years sector for over 10 years working in a variety of different settings and with a various age range of children however predominantly birth to 5 years. I have a strong knowledge of the Early Years Foundation Stage and how best to support children in their development.
In 2009 I completed my Degree in Early Years Childcare and Education and continue to extend my knowledge through various training. I am the lead safeguarding officer within the nursery as well as being the SENCO of the nursery.
I am proud to work with such a passionate team at Carshalton Day Nursery within an enriched and happy environment where support each child to develop and grow as an individual.

Leanna

Leanna Wilson

Job Title: Deputy Manager

Joined: 2013

Description:

I am the Deputy Manager at Carshalton Day Nursery and Preschool. I have worked in the childcare sector for 11 years and am proud to be a mother of a beautiful three year old girl. I have been here at Carshalton since we opened back in 2013, I started as a Room Leader within the Preschool Room before transitioning over to the Baby Unit and becoming Third in Charge. I then gained experience within the senior management team, my role as a Deputy Manager ensures that every day is different and it gives me new skills and knowledge all the time. I also hold the role as Special Educational Needs Coordinator and Child protection lead here at the nursery. I am proud to be part of such an amazing team and it really does feel more like a family here, my daughter loves it just as much as I do!