First Steps Day Nursery & Pre-School Ltd

1 Orrell Street, Bury BL8 1PB

First Steps Day Nursery provides quality and inspirational learning for children up to eleven years old.

It provides a nurturing and caring environment where everyone feels welcome and valued in their own right.

It has established an enviable reputation for delivering a high-quality childcare service and this is recognised by both parents and Ofsted.

The children are cared for in a stimulating environment where each child can reach their full potential. Children are actively encouraged to explore, learn, communicate and interact with one another.

First Steps are very proud of their staff who you will find are enthusiastic, dedicated and highly qualified and this is what makes the nursery so special. The nursery has 100% of staff with a Paediatric First Aid certificate.

There are extensive separate gardens where babies and children can explore and feel safe, but most of all have fun.

Staff would love to show you around their wonderful nursery.

Group: Brightstart Day Nursery Group Ltd

Person in charge: Samantha Shedwick-Dudley (Nursery Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council

Number of Staff: 27

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 105

Age Range: from 0 years 3 months to 11 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.5 (maximum of 10) for First Steps Day Nursery & Pre-School Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for First Steps Day Nursery & Pre-School Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.821 for First Steps Day Nursery & Pre-School Ltd is calculated as follows: ( (275 Excellents x 5) + (60 Goods x 4) ) ÷ 335 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for First Steps Day Nursery & Pre-School Ltd is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21 positive Reviews (105 registered maximum number of service users ÷ 5). 14 Reviews ÷ 21 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 First Steps Day Nursery & Pre-School Ltd has a Review Score of 9.5 (9.488)

Average Ratings

  • Excellent
    26
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps Day Nursery & Pre-School Ltd?

  • Extremely LIKELY
    26
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps Day Nursery & Pre-School Ltd

  • Mother of Child
    26
  • Father of Child
    2

My son loves going to First Steps Day Nursery. The staff are brilliant with him and you can tell they really care about the children. They give useful feedback when I see them in person and detailed reports about his day via the app. The management are also very friendly and understanding. He's learning and developing at a fantastic rate by attending.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Samantha Shedwick-Dudley at First Steps Day Nursery & Pre-School Ltd responded to this review on 10 May 2018:

Thank you so much for your lovely review. I will pass on your review to our staff.

Thanks to First Steps, my once introvert, shy toddler at a previous nursery, is now a bubbly sociable "big girl" who skips into nursery (literally) and has lots of friends. This is down to the hard work every single staff member puts in here. They have not pushed her, they have just provided her with encouragement and given her the confidence she needed! On pick up, the staff give the parents the individual time to tell you stories of your little one's day! I am one very happy Mummy! Thank you to all of you for making such a huge difference!

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Samantha Shedwick-Dudley at First Steps Day Nursery & Pre-School Ltd responded to this review on 20 Apr 2018:

Thank you for your lovely review we are so pleased that your little one really enjoys her time here at First Steps. I will pass on your kind comments to our staff.

Great nursery with great staff.

All massively helpful and welcoming and my son loves it when he attends twice a week.

Highly recommended.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

The staff at First Steps Day Nursery are amazing. They are all friendly and approachable and they will do everything within their power to accommodate you and your child.

My son is thriving at the nursery and he absolutely loves it. It is a very homely environment, his welfare is of paramount importance to staff and he is coming along so well. The care he receives is second to none.

I have recommended and will continue to recommend the nursery, to friends and family.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Samantha Shedwick-Dudley, Manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 08 Mar 2018:

Thank you so much for this amazing review. I will pass on your kind words to our team.

My child had never been to nursery before and so he struggled to settle in at first, this really worried me but the staff were so supportive and reassuring. They let me do as many settling sessions as I wanted until I felt happy about leaving him. They did their best to distract him, tried lots of different tricks and things to keep him happy and this made me feel so much better. Now he absolutely loves coming and has a great bond with the staff in his room. I could not be happier with the care that he gets whilst I am at work. They are always posting pictures of what he has been up to on the app, so I can see all the fab activities he gets to do!

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

I have two children who who attended First Steps for the past 4 years. There has been a changeover of ownership and management in this time which was unsettling but I can honestly say it has gone from strength to strength and is a fantastic nursery. It is led by an extremely focused and friendly management team who have an open door policy which is great as you can pop in on your way to or from work. Nothing is too much trouble and any query is dealt with quickly. All staff are outstanding with the children and feel like personal friends as the years have gone by. There is always something going on from visiting fire stations to bringing your grandparent in and there is a pleasant atomosphere. I can go to work safe in the knowledge my children are happy and being cared for as well as they were if they were at home. They are shown lots of love and care which is so important to me. The food is always fresh and cooked from scratch and has lots of variety. I would definitely recommend

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Samantha Shedwick-Dudley, Manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 19 Jan 2018:

Thank you so much for taking the time to write this lovely review. We hope to create a warm, friendly and welcoming environment for everyone who attends First Steps and it is nice to know you and your little ones are having a positive experience.

Both my sons enjoy their time at nursery. My three year old has a great relationship with the staff in his room and looks forward to seeing them in the morning. He has also made some lovely friendships with a few of the children in his room and loves playing with them.
My 10 month old has recently started at First Steps Day Nursery, at first he was having trouble settling in, however, the staff in his room have been really good and he now loves going in and seeing their friendly faces.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Likely

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Average Rating:   4.1 out of 5

My child has been attending this nursery since July and I couldn't be more happier. After viewing a few nurseries in the local area I decided to bring my child to First Steps because of the homely feeling it has. I feel like my child is cared for on daily bases just as well as myself which makes me feel reassured whilst I'm at work. When I ring the nursery during my dinner break the manager and deputy manager are helpful and put me through to someone in my child's room. The office has an open door policy so if I have any queries they are always happy to help. The foods that are on the menu are well balanced and my child really enjoys these, I like that the nursery offers some meals which are vegan and everything is made fresh there because I know they are not full of foods that are harmful to my child. The nursery uses an online system called parent zone which myself and my wife access throughout the day via an app on our phones, this is updated with what he's been doing during the day.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending here since September 2017 & she absolutely loves it. All of the staff are amazing, I have never had any issues or concerns at all. The staff in the preschool room are lovely & my daughter has fitted in perfectly & is coming on brilliantly. I also think the value for money is fantastic in regards to the opening hours & what is provided within this price. I can not recommend this nursery enough!

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

My Daughter attends the holiday club here, the staff are warm and welcoming, and the level of care is exceptional.
I would recommend the nursery 100% to family and friends

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

My son has been at First Steps Day Nursery & Pre-School Ltd since January 2017 and he loves it. The staff are great and I have noticed a big difference in his development. They regularly update Parentzone meaning I can check how his day is going. Really happy with this nursery and would definitely recommend.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Samantha Shedwick-Dudley, manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 12 Sep 2017:

Thank you so much for these kind words, I will pass these on to the staff team. Thank you for taking the time to send this lovely review.

Where to begin...
As a first-time mum putting my 9-month-old baby boy into nursery was a daunting experience, even though I understand the importance of the early years to children's development it was still quite scary. Anyway, one month down the line, my little boy absolutely loves it and so do I. I'm already seeing the change in his confidence, his independence, the way he is with other children and his development is coming along great! The ladies who look after my boy in Cubs and Hedgehogs are fantastic, you can see the genuine care and affection they have for him and the real bond they have :). I'm really looking forward to seeing him progress through the nursery and feel totally comfortable leaving my boy in such great hands.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

My son has only attended this nursery since January 2017 and in that short space of time, his confidence has bloomed! He is so comfortable with all the staff and always comes home talking about the ladies and his friends. We love to log into ParentZone together and look at what he has been up to throughout the day. I can't thank the staff enough for supporting me in toilet training over the last month, they have been happy in doing exactly the same as what I have been doing at home and now after just a few weeks, my child is fully toilet trained. Thanks girls! You do a fab job!

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Cannot recommend this nursery enough, my son started in January this year and he has come on so well! He used to scream and cry going in, but now he absolutely loves it. The staff in his room, dashing deers have been amazing with him, such lovely people, all the staff I have met there are really nice.
I love that I can log in on their website and see what he has been up to in the day. I have no worries whatsoever when he is there as I know he is with people who genuinely care about children and their development.
My son has struggled with his speech and at 2 when he started, he wasn't really talking at all. Now he's doing really well and I think a lot of that is to do with coming to first steps. Everyone can see the change in my little boy, he has gained a lot more confidence. I'm so glad I put him in this nursery as it truly is at a very high standard and I can't wait to see how well he develops as he moves up room up until he starts school.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Samantha Shedwick-Dudley, Manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 28 Jun 2017:

Thank you so much for this lovely review. I will pass on your comments to the staff team.

My toddler who attends this nursery is on the Autistic Spectrum. I am extremely impressed with the way he is progressing with the support of the staff, in particular, his key worker. She is supporting and guiding my son way above what is required of her. She keeps him calm, focused and allows him to participate according to his complex needs. She is excellent at her job. She really is an absolute asset to this nursery as are all the staff. They are all very helpful and make me, as a parent of an autistic child feel comfortable, relaxed and very grateful for the fantastic job that they do. I felt I had to post this to do justice to the work that takes place at this nursery. Well done.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

I am so happy with the care given to my 9 month old little boy! I was so nervous leaving him but the nursery offered settling in days and made us both feel so welcome! My little boy kicks with excitement when we pull up outside and the staff are warm friendly and approachable! I am kept updated daily via an app on his day including nappy changes and meals! I couldn't recommend the nursery enough!

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Samantha Shedwick-Dudley, Manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 07 Apr 2017:

Thank you for this lovely review. We aim to provide a caring environment that is filled with excitement. I will pass your lovely comments onto our Baby Room team.

My daughter has attended this nursery since she was 12 months old. She's now 3.5 years and it has had such a positive impact on her life. The staff at the nursery are excellent. They treat your child as an individual and with great respect and dignity. The management should be proud of how far the nursery has come. There have been many positive changes. The management team are friendly and approachable. I have recommended the nursery to a few people and would not hesitate to do so over again. I am so comfortable with the nursery that I will be sending my 2nd child there when I return to work. This is despite the fact that it is not in our preferred location since we have actually moved house in July. I would much rather travel a bit out of my way to receive the standards of care that the setting provides.
Nursery's like this are hard to come by. The standards are a credit to all of the staff. They have a very important and difficult job to perform at times and they do it extremely well.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Samantha Shedwick-Dudley, Manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 08 Mar 2017:

Thank you for your lovely review we really appreciate the time you have taken. I will pass this on to all our team.

Both my children have attended First Steps Day Nursery from the age of 8 months. They have loved every minute, all the staff are friendly, caring, supportive & treat my children with love care & respect. First Steps Day Nursery always have a very flexible approach & have helped us out immensely with being adaptable with our childcare needs.
My eldest child has required some extra help as she has some additional needs & they have been only too happy to help & support wherever possible.
We love First Steps & will miss it lots when my youngest goes to school next year.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I can say I'm happy with the nursery. My little one going there only 3 days a week from January and finally, I can tell she's enjoying every time, at least what I can see on the Parent zone app. Girls are really nice with warming arms. They know everything that she's done during the day, what she had for a dinner. I'm really happy with that. Only think when I was surprised when I saw picture of her outside and she had a slipper on. She has a backpack with her outside shoes and some spare clothes. I was told in the beginning the Nursery uses their spare clothes when the kids go outside, so it's been maybe a misunderstanding I guess. Other than that, I can't say a bad word.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Likely

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Average Rating:   4.8 out of 5

My little boy has recently gone into the preschool room and I couldn't be happier. In the short time he's been in there he's never been as happy and comes into nursery all excited and waves bye bye to his daddy. The things he comes home and tells us I just know he's loving it. He almost weekly has brought something home whether it be a cake, biscuit, painting, card or a letter he's wrote. He has learnt lots and has really come out of his shell around other adults.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Our son enjoys going to nursery very much and has developed a lot since he started. The food menu is good and we like that the main facilities are all on one level. Staff are friendly and the leader for our son's group is fantastic.

The only slight negative would be the changing over of the staffing, as there seems to have been several staff changing around in the 9/10 months he has been in fantastic foxes as we are currently not too sure who the regular staff are now other than the leader - a couple of times our son has seemed to bond with a staff member all of a sudden they are swapped round.

Also, it would be nice to have the oppotunity to sit down with his group's staff and find out what he's been doing, what he's doing well with/what we could help him develop with at home (like a parents evening) as the staff are so busy during the day when we pick up/drop off it's hard to have these types of proper discussions about his development.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

First nursery my daughter has gone to. She's been there since September 2016 and I couldn't be happier with this nursery. My daughter is very challenging to get near as she's so shy and doesn't go to anyone. Not even her grandparents can get near her. Yet the staff have helped her become more open with others. She loves the staff in happy hedgehogs class. And has come far on trying new food too and in learning things ie colours, speech, sharing toys and making friends. She is two in February and is already using the toilet. She has grown so much since starting the nursery.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

My son has been attending this nursery since September. We have pulled him out of 2 previous nurseries before starting him here due to their medicine policies. The nursery are fantastic, the staff care for my son like their own children. We get a full lowdown of his day everyday from his key worker and they are always happy to work around our varied drop off and pick up times. They have a full online system so if someone else picks him up I am still able to see his day online. They have an excellent door system and safeguarding policy. I fully expect my son to attend this nursery until he is old enough to go the school nursery and progress nicely though different age groups they cater for.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.4 out of 5

First Steps is a wonderful nursery. From the moment you walk in, you can see the wonderful care and attention that is given to all the young people that attend. I couldn't be happier with the choice of nursery that we have made.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   5 out of 5

Its an excellent nursery. The main plus point being the staff. The actual manager has changed a couple of times recently so cant comment on them but the rest of the staff all have great communication skills, are friendly, approachable and seem to have a genuine interest in their roles. My son loves it there, just part time, 3 mornings a week. Cant fault them.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I think the nursery is fantastic I have 2 children at the nursery and they love it. The staff are wonderful and helpful, management are understanding. It is a lovely nursery and is bringing new things everyday.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

My son at 5 months old started this fantastic nursery and I can't praise them enough for going that extra mile with him. He suffers from a condition known as GORD and the nursery nurses who look after him are one in a million, they've been so understanding and genuinely cared about how his health is and how he settles at nursery. He's only been there 5 weeks now and he's actually doing so much better feeding then he does at home (one of things he struggles with). The children are treated as individuals and most importantly are treated almost like a family member. We have a friendly relationship with all the team instead of a professional one, although they are outstandingly professional on all aspects of the care they provide.
One of the things we love are the photos they take, we never feel like we're missing out on anything. As well as the app that tells us how our son has been and the things he's done day to day, painting/nappy changes/feeding etc.
Would and do recommend highly.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

Becky, Deputy manager at First Steps Day Nursery & Pre-School Ltd responded to this review on 14 Mar 2016:

Thank you Amy for these lovely words. The girls enjoy their job so much and are always happy to look after the children and provide a safe exciting environment for them. We are happy that you enjoy bringing your little boy to us and that you know he is safe and well looked after.

This is a great nursery, when my youngest daughter joined the nursery at 10 months old, they made every effort to get to know her and her character. As she has moved through nursery she gained in confidence and learned lots of new things. She particular enjoyed her time in Wise Owls and likes to go back to visit the room leader and nursery practitioner when we pick up my son.

I had no hesitation in my son starting at the nursery - he has now been there for a year and is excited to go to nursery each day. The staff in Happy Hedgehogs, particularly the nursery practitioners have really helped develop his character and have encouraged us to try things at home to help him learn new skills.

I would recommend First Steps Nursery to others, the staff make the nursery, they always say hello, are polite and get involved in various events and activities that the nursery take part in.

How likely would you be to recommend First Steps Day Nursery & Pre-School Ltd? Extremely Likely

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Average Rating:   4.6 out of 5

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September 2012

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