Tynemouth Nursery at Billy Mill

142-144 Queen Alexandra Road West, North Shields NE29 9AF
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9.9 185 Reviews
  • Tynemouth Nursery at Billy Mill, North Shields
Tynemouth Nursery at Billy Mill is prominently and conveniently located at the end of the Coast Road. In December 2021 the nursery was judged Outstanding by its Ofsted inspection.

The building was originally two substantial semi-detached houses and together now it forms a lovely sized nursery with Tynemouth's unique homely feel.

With fantastic homely rooms and a large outdoor play area Tynemouth Nursery at Billy Mill, recently refurbished and re-equipped in 2020, offers a catalyst of activities to enable children to learn through play and fulfil their full potential. Tynemouth Nursery at Billy Mill now incorporates a forest school nursery headed up by a fully qualified forest school teacher.

The nursery is proud to have the prestigious Millie's Mark accreditation awarded in 2018, having this award demonstrates the nursery's commitment to going above and beyond the minimum requirements for keeping children safe.

All staff working directly with children not only hold a paediatric first aid certificate but are also competent in how to apply this in practice.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Shirley Robinson (Nursery Manager)

Number of Childcare Staff

  • 13

Total Places for Children

  • 64

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays

Tynemouth Nursery at Billy Mill Reviews (185)

9.9

Tynemouth Nursery at Billy Mill has a Review Score of 9.9 (9.926) out of 10, based on 42 reviews in the last 2 years.
Over all time Tynemouth Nursery at Billy Mill has 185 reviews.

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Reviewer Connection to Tynemouth Nursery at Billy Mill
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Review from R J (Mother of Child) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two children (one and three) are both very happy attending Billy Mill Nursery. My eldest always likes to talk about what they have been up to there and it is always fun.
They eat well, so on nursery days, we only need a snack tea, which is helpful when times are busy. The facilities are great and
there is an enclosed, safe, outdoor space with lots to do. Staff are friendly and kind.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you very much for your lovely review. I will pass on your comments to the staff who love getting such positive feedback.
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Review from Christy P (Mother of Child) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are absolutely fantastic, so professional, caring and observant. My son settled in after only a few visits and loved it so much we decided to add an extra day each week for him to attend. I have also seen an improvement to his delayed speech which is an amazement achievement and can not thank
the staff enough for their support with this. I feel that my son is extremely well cared for whilst he is at nursery but most importantly that he is safe and happy. The manager is always happy, friendly and gives us a warm welcome on drop-offs and pickups. I feel that their approach to covid-19 has also been outstanding, making the environment and procedures feel as "normal" as possible to the children. Well done and thank you to all of the staff.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your fantastic review. We have really tried so hard to make nursery life as normal as possible during Covid whilst staying as safe as possible, it is great to see this…read more
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Review from Charlotte P (Mother of Child) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter had to move to the nursery during lockdown, which was very daunting for me. The nursery made her transfer seamless and she soon settled in and is incredibly fond of the staff and children alike. We chose to stay there despite having other options available, which is a testament to the quality
of the nursery and how happy I am with the care they provide. The nursery staff are very receptive to feedback and communicate frequently with us. They were fantastic when it came to potty training - I was willing to give up but they were endlessly patient and supportive. The activities that my daughter carries out are varied and stimulating and the addition of a forest school area in the garden has been very welcome. My daughter is always delighted to attend nursery in the morning and on her return home tells me that she has had a great day.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thanks very much for your great review. I am delighted you chose to stay at Billy Mill after lockdown. Your comments will be shared with all the staff who will be delighted to get such praise.
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Review from Adam B (Father of Child) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Son has been going to Tynemouth Nursery at Billy Mill for six months now and we couldn’t recommend it highly enough. Fantastic staff who have a real passion for the care they provide coupled with superb facilities. He started in the baby's room and has now moved up to the 18 months+ room having
moved over when the North Shields setting moved to Billy Mill. The positive changes in development in our son we see now on an almost daily basis are a testament to the fun but structured activities and playtime that he gets involved in. There is fantastic feedback via an e-mail covering great detail of what he has been up to each day and on collection there is always a great update on how his day has been. The Nursery has adapted brilliantly to being COVID secure and the way the nursery remained open to Key Workers’ children during the national lockdown is a true reflection of how caring, professional and hard-working the staff are. We are so pleased with the care he receives.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your fantastic review. I will pass on your comments to all the staff who love getting such positive feedback. Your comments regarding the way the staff have adapted to COVID is…read more
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Review from Donna (Mother of Child) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Tynemouth Billy Mill Nursery are amazing and very friendly. They were amazing with my daughter who has cerebral palsy, she loved going into nursery when she attended there but time had come for her to go to big school. But I definitely recommend this nursery.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your great review. I will pass on your comments to all the staff who love getting such positive feedback.
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Review from Shelby G (Mother of Child) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely nursery, lovely staff.
Reply from Ashleigh Turner, Nursery Manager at Tynemouth Nursery at Billy Mill
Thanks so much for your review. I will pass on your comments to all the staff who love getting positive feedback.
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Review from Louise W (Mother of Child) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant nursery, lovely staff, my son who is two loves it and doesn't want to come home sometimes, he has so much fun.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thanks for your lovely review. I will tell all the staff who love getting such positive feedback.
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Review from Rachel D (Mother of Child) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic environment and amazing staff.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you for your great review. I will pass on your comments to the staff who love getting positive feedback.
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Review from A B (Mother of Child) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend Tynemouth Nursery at Billy Mill to send your child. Staff are very friendly and approachable, with trust and care apparent. We feel confident that our son is well cared for throughout the day and if anything was untoward we would be notified. The food and drinks supplied
are varied and wholesome and with the children all eating together many valuable skills are offered to the children and the occasional trips out and about are very well received.
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thank you so much for your lovely review. I will pass on your comments to the staff who love getting such positive feedback.
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Review from Dean B (Father of Child) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended Tynemouth Nursery at Billy Mill for over a 6 months now and I can't thank the staff enough for all of the help and support they have given him and also the family as we are first-time parents and they have supported us through a lot with our child's development and have gone above
and beyond to support him with his speaking. The nursery is very homely and all of the staff are very welcoming when you arrive on a morning or on an evening collecting and they are always happy to let you know what he has been up to on a day to day basis and all the amazing activities that they do with him.
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thank you so much for your lovely review. We are so pleased your son has settled so well, and you find the nursery so homely; which we strive so hard to achieve.
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Review from Nic B (Father of Child) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 2 children have attended holiday club since it opened and both love it. The activities on offer are varied each day during the holidays, one day they could be out doing a treasure hunt and the next day building a Lego tower or learning street dance. I love the structured activity programme with
morning and afternoon activities but also allowing free play time, where there is a football table, colouring-in resources, building blocks, water/sand trays and so much more to choose from! Our children keep asking how long to ‘holiday club time’ which says a lot about their enjoyment of attending! We feel it is great value for money as the full day pass includes breakfast, a healthy homemade lunch, snacks and tea, as well as free-flowing fresh fruit and water which is really important to us! The staff are great and very welcoming, encouraging the children to mix with each other, there seems to be quite a few children who are going time and again as we have noticed our children forming friendships
Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill
Thank you so much for your great review. We have really tried our hardest to offer the very best holiday club in the local area, and it is fantastic to get this feedback!
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Review from K E (Father of Child) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service. Lovely staff, lots of different activities, safe and secure location, nutritional foods are given and choice of breakfast options. Would certainly come back for future holiday terms.
Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill
Thanks very much for your lovely review. We will pass on your comments to all the staff who love getting such feedback.
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Review from Victoria (Mother of Child) published on 2 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery, staff are all so friendly. They are great with my daughter. I would highly recommend this nursery to friends and family. My daughter is coming on leaps and bounds since starting in January and she’s been made to feel so welcome. This nursery and its staff deserve 5 stars.
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thank you very much for your great review. Your thoughts will be shared with the staff who love getting positive feedback.
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Review from L A (Mother of Child) published on 2 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is having the best time here, he gets to socialise with other children his own age and is learning to be independent in an environment I know he is safe and properly cared for. The staff are absolutely amazing, they are always helpful and polite and do a wonderful job of taking care of the children.
They make sure the needs of my child are always met. They have helped my child to blossom into such a lovely little boy. I am looking forward to seeing how far my child progresses with these amazing women.
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thanks for your great review. I will pass on your comments to all the staff who love getting such positive feedback.
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Review from Christine B (Grandmother of Child) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddaughter used to attend the nursery and now attends the Holiday Club. She gets so excited when she knows she is going to holiday club and asks what she will be doing and if they are going on any trips as she has so far been on excursions to the beach, cinema and to museums. The excursions are
always well planned and supervised by the holiday club staff.
Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill
Thank you so much for the great review. It is great that your granddaughter loves the trips out!
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Review from Jennifer L (Mother of Child) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two children have both been at this nursery for two years and I have nothing but praise. Friendly approachable staff, lovely food and lovely pictures and crafts. I can't thank the staff enough for how much my children have come on with singing songs, counting and even learning French. A fantastic
nursery, highly recommended.
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thanks for your lovely review. I will pass on your comments to the staff who love getting such positive feedback.
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Review from Sarah P (Mother of Child) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I absolutely love this nursery, my son has come on leaps and bounds since he attended. All key workers who have worked alongside my son have built up an amazing bond with him. So glad I decided to have my son attend this setting. Overall outstanding.
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thank you so much for your great review. I will pass on your comments to the staff who will be so pleased to know your thoughts.
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Review from Kielly (Mother of Child) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with our choice of nurseries for our son. I visited so many nurseries when looking to choose one and I kept coming back to Tynemouth Nursery at Billy Mill. There is such a cosy, welcoming atmosphere whenever you visit. The staff are wonderful. They are super friendly and helpful and
I feel confident leaving my son in their capable, caring hands. The resources and learning spaces are set up beautifully and change regularly. There are always thoughtful play setups and activities happening in the rooms. I enjoy seeing my sons progress in his online learning book and home school communication is excellent. It's always nice to have a little chat when you pick your child up. I feel like, even though my son has only been attending four or five months, all the staff know my son well and provide a stimulating, nurturing environment for my son to thrive in. We couldn't recommend this nursery enough. Thank you so much, everyone, at Tynemouth Nursery Billy Mill!
Reply from Linda Ruane at Tynemouth Nursery at Billy Mill
Thank you so much for your great review. I will pass on your comments to the staff who love getting such positive feedback.
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Review from Kirsty M (Mother of Child) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My little boy absolutely loves his time at nursery. He has come on leaps and bounds since starting. The staff are amazing and I have no doubt that he is well looked after when he is there, which has made the transition for me so much easier than I had anticipated. He very much looks forward to getting
into his class to see all his little friends which I find so comforting. It gets a 5 out of 5 from me and my little boy.
Reply from Ashleigh Turner, Nursery Manager at Tynemouth Nursery at Billy Mill
Thanks so much for your lovely review. We will pass on your comments to the staff who love getting such positive feedback.
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Review from Janet B (Great-grandmother of Child) published on 19 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great-granddaughter attends the holiday club at the nursery, the staff members within the nursery are all very friendly and welcoming. There is a wide variety of activities on offer and my great-granddaughter loves to come home and tell us what she has been doing throughout the day and ask when she
is going back.
Reply from Ashleigh Turner at Tynemouth Nursery at Billy Mill
Thanks for your lovely review. We love it when children share their experiences at nursery with their very special relatives!
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Tynemouth Nursery at Billy Mill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Tynemouth Nursery at Billy Mill is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 497 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tynemouth Nursery at Billy Mill is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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