Tynemouth Nursery at Billy Mill

142-144 Queen Alexandra Road West, North Shields NE29 9AF
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9.9 185 Reviews
  • Tynemouth Nursery at Billy Mill, North Shields
Tynemouth Nursery at Billy Mill is prominently and conveniently located at the end of the Coast Road. In December 2021 the nursery was judged Outstanding by its Ofsted inspection.

The building was originally two substantial semi-detached houses and together now it forms a lovely sized nursery with Tynemouth's unique homely feel.

With fantastic homely rooms and a large outdoor play area Tynemouth Nursery at Billy Mill, recently refurbished and re-equipped in 2020, offers a catalyst of activities to enable children to learn through play and fulfil their full potential. Tynemouth Nursery at Billy Mill now incorporates a forest school nursery headed up by a fully qualified forest school teacher.

The nursery is proud to have the prestigious Millie's Mark accreditation awarded in 2018, having this award demonstrates the nursery's commitment to going above and beyond the minimum requirements for keeping children safe.

All staff working directly with children not only hold a paediatric first aid certificate but are also competent in how to apply this in practice.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Shirley Robinson (Nursery Manager)

Number of Childcare Staff

  • 13

Total Places for Children

  • 64

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays

Tynemouth Nursery at Billy Mill Reviews (185)

9.9

Tynemouth Nursery at Billy Mill has a Review Score of 9.9 (9.926) out of 10, based on 42 reviews in the last 2 years.
Over all time Tynemouth Nursery at Billy Mill has 185 reviews.

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Reviewer Connection to Tynemouth Nursery at Billy Mill
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Review from Laura H (Mother of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has come to this nursery since December 2019 when he was 8 months old. He loves it and we love it. The staff are amazing with him. I will be gutted when his time to leave comes. Fab team and fab nursery.
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Review from Rachael L (Mother of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love the nursery and my daughter really enjoys her time there. They do regular stimulating activities and we are given daily updates using an app. The staff are all friendly and accommodating. They really go the extra mile. I have no doubt that my daughter receives the best care.
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Review from M M (Father of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had both children go through this Nursery - and we could not recommend them enough! They have gone from strength to strength over the last couple of years - our son adores the fact that they have football trainers come in and talks about it every time they have been in. The staff are amazing
and have built great relationships with the children. The flexibility that the nursery offers was the main reason that we chose the nursery, as it was the only nursery who offered us this. However, we are so glad for this because we wouldn’t change, ever!
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Review from Dan B (Father of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Tynemouth nursery at Billy Mill to be absolutely excellent. I get updates with what my daughter has being doing through the parent admin app, there are regular child observations against different developmental milestones, she has made lots of new friends and her development has been outstanding.
Staff are friendly and my daughter looks forward to going to nursery every week. Couldn't be happier. Thanks.
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Review from Sarah C (Mother of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves going to nursery here and I could not be happier with the service that the nursery provides. The staff are a credit to the nursery, they have fantastic relationships with the children and plan a brilliant range of activities to support their development. The staff are extremely knowledgable
about the children and their individual personalities and plan activities according to their interests. The communication we receive has always been excellent, especially the daily photos we receive of our daughter enjoying her day.
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Review from Emma B (Mother of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, my little girl loves going to nursery. Very friendly comfortable atmosphere. Lovely home cooked food, my daughter eats a lot more variation at nursery than she does at home. Garden area perfect for little ones.
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Review from J B (Mother of Child) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff. My daughter has downs syndrome and is still unable to talk. The staff have gone above and beyond to make sure she can communicate, teaching her and her classmates some Makaton. She loves when we pull up and she sees the nursery which was the most lovely feeling as a mum, knowing you're
leaving your child somewhere they want to be and where you know they are taken care of very well. I honestly cannot recommend this nursery enough. The staff are outstanding and very loving towards the children and do a fantastic job.
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Review from Sophie B (Mother of Child) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy has attended Tynemouth Nursery at Billy Mill for the last year. The staff are always so helpful, in fact, I would say they go out of their way to be ultra helpful! The staff are fantastic with my son, all the activities planned are fantastic and he loves going so much. Thanks for being
the best!
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your fantastic review. We are so pleased your son loves coming to nursery!
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Review from Kate L (Mother of Child) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending the nursery since he was 10 months old (he's nearly four now) and absolutely loves it. Initially, he attended one day a week but now goes three times a week and although he was very quiet at nursery and quite shy, according to his key workers (I knew this was only the case
at nursery as he wasn't like this at home!) he has come on leaps and bounds with regards to confidence and language skills, talking etc. I put this down to all of the wonderful staff who are so engaging, kind, caring and just all round good, lovely people. My little boy starts school in September and we will all miss nursery, my little boy particularly. I wouldn't hesitate in recommending this nursery to anyone, the staff are second to none and all do a brilliant job.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your lovely review. We are so pleased your son has enjoyed nursery so much. Your comments will be shared with all the staff who love getting such fantastic feedback.
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Review from Amanda L (Mother of Child) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Tynemouth Nursery for over three years, sending both our children there. The provision is fantastic. My children have thrived and genuinely love the staff. It is clear this is a two-way sentiment and the staff truly care for the children too. The extra-curricular opportunities are
brilliant. Recently, they went pumpkin picking and my child has not stopped talking about it. There is a great focus and awareness of many cultures too, with the children celebrating lots of international festivals.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your great review. We are so pleased your children enjoy nursery so much and love the extra-curricular activities such as the pumpkin picking!
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Review from C J (Mother of Child) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Billy Mill for just over a year now and he’s in preschool preparing for school in September! He’s always so excited to be at nursery and full of chatter about his day on his way home, he literally doesn’t stop talking until bedtime! The staff in the room are just amazing with
him and he really looks up to them and idolises them! It does not matter who is on the door in the morning, he is so happy to see everyone no matter who it is and I can tell by their interaction with him and the way he responds; just how cared for and how well they get to know him even if they aren’t based in his room! He always tells me what he’s had to eat in a day and always gets extra if he wants it and says the food is yummy! He’s made some great friendships with the other children in his room which is lovely to see but I especially love that he’s 100% encouraged to be utterly himself, roars and all! Thank you to you all for being so kind, caring and nurturing towards him!!
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your amazing review. It is so wonderful to hear how much your son enjoys nursery and how much he talks about his days at nursery!
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Review from C W (Father of Child) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I put my first son in this nursery 3 years ago and I feel as though it's the best decision me and my partner have made. He is thriving and it's all down to the amazing staff. My second son has recently started in the baby room and I can't thank the staff enough for settling him in. Totally recommend
this nursery!
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your great review. I will pass on your comments to all the staff who love getting such positive feedback!
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Review from David H (Grandfather of Child) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sometimes collect my granddaughter from Tynemouth nursery Billy Mill and the staff are always very helpful to point me in the right direction and have all of my granddaughter's stuff ready so I don't forget anything. On the car ride home, I always get told what she has had for dinner and that the
nursery make the best dinners (don't tell Grandma) and all about how she loves playing outside in the forest garden with her friends and teachers, the nursery sounds great and my granddaughter is always very happy when she comes out after being there for the day.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you for your great review. We are so pleased your granddaughter loves nursery and the dinners so much!
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Review from Diane H (Grandmother of Child) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have picked my Granddaughter up from nursery a few times and every time the staff are really friendly and always ask for my security password and ID at the door. I think is really good and puts my mind as ease as a grandparent to know my granddaughter is safe when she is at nursery. She always comes
back with lots of stories of what she has been learning about and the great activities she has done that day her favourite is painting and playing in the sand looking for dinosaurs. My daughter says this is the best nursery and would not put her children anywhere else.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your review. We love to hear from the childrens' grandparents and really appreciate you taking the time to send this lovely review.
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Review from Nicola H (Mother of Child) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been at Tynemouth Nursery, Billy Mill from being 6 months old and she is now in the Preschool room. She enjoys her time at the nursery and has made her first best friend. The staff are extremely knowledgeable and place the wellbeing of the children at the core of everything they do,
down to the amazing activities provided on a daily basis to all of the extracurricular activities they do with the children like tennis, football, French and music lessons and all the great outings they take them on (pumpkin picking had to be my daughters favourite.) If you want your child to have the best possible start in life, Tynemouth Nursery, Billy Mill will definitely give your child all of the opportunities to do this and I could not recommend this nursery enough to anyone who is looking for an outstanding nursery for their children. Well done Tynemouth Nursery Billy Mill for the great job you do every day.
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Review from Nicole M (Mother of Child) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well, where do I start! Tynemouth Nursery is an amazing place to send your children. My older son went here from 2-years-old and loved it. It's fabulous how much effort and support the nursery staff and management put into the children. Now my little girl goes once a week, which I was very nervous about
as she has mostly been with me since being born with her dad working full-time, but the first day she started, it was like she has been there ages. They do a daily log, which puts me at ease whilst at work.
Reply from Linda Ruane, Nursery Manager at Tynemouth Nursery at Billy Mill
Thank you so much for your fantastic review. We are so pleased your daughter has settled in so well, as did your son. We will pass on your comments to the staff who love getting such positive…read more
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Review from Denise D (Grandmother of Child) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were so friendly and helpful when I arrived to pick up my grandchild from nursery. The communication also was great on what kind of day she has had as all the information went to her parents. As it was my first time picking her up and the staff didn't know me, they asked for my ID and my password
to collect her which was brilliant.
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Review from Kelsey D (Mother of Child) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started Tynemouth Nursery Billy Mill in September and after not being in that sort of environment because of lockdown I was very hesitant on how he would be. They have been very accommodating and extremely comforting to him to help him settle into the nursery. I love how they keep me updated
on how he is when at nursery through his dairy and allow him to enjoy things at his own pace. The staff are a great asset to this nursery, thank you for everything.
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Review from Deb C (Aunt of Child) published on 19 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were great so friendly and helpful when I went to pick up my niece. You get a great warm, welcome from the staff when entering the nursery. Lovely nursery the kids are well looked after.
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Review from Donna R (Mother of Child) published on 18 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely over the moon with the progress of my child at nursery. The nursery staff have helped her settle in brilliantly. I am very happy with the nursery and all of the amazing activities that are provided.
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Tynemouth Nursery at Billy Mill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Tynemouth Nursery at Billy Mill is calculated as follows: ( (463 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 497 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tynemouth Nursery at Billy Mill is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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