The Co-operative Childcare Newcastle Nursery

1 Neville Street, Newcastle upon Tyne NE1 5DP

The Co-operative Childcare Newcastle Nursery is a Grade 2 listed building in the city centre of Newcastle. There are four large children's playrooms and a spacious atrium which is used for physical play.

There are four home rooms within the nursery split into the following age groups: three months to one-year-olds, one to two-year-olds, two to three-year-olds and three to five-year-olds.

A secure outdoor play area is available a short walk away from the nursery. Children delight in growing plants and watching trains arrive and depart from the central train station.

All colleagues are qualified or working towards their qualifications and together they have over 225 years of experience in childcare, with several colleagues educated to a degree level.

Group: The Co-operative Childcare

Person in charge: Rhiannon Thackery (Nursery Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council

Number of Staff: 28

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 116

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 9.8 (maximum of 10) for The Co-operative Childcare Newcastle Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for The Co-operative Childcare Newcastle Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.753 for The Co-operative Childcare Newcastle Nursery is calculated as follows: ( (461 Excellents x 5) + (107 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 586 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Co-operative Childcare Newcastle Nursery is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.2 positive Reviews (116 registered maximum number of service users ÷ 5). 25 Reviews ÷ 23.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 The Co-operative Childcare Newcastle Nursery has a Review Score of 9.8 (9.753)

Average Ratings

  • Excellent
    43
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Co-operative Childcare Newcastle Nursery?

  • Extremely LIKELY
    46
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Co-operative Childcare Newcastle Nursery

  • Mother of Child
    40
  • Father of Child
    8
  • Aunt of Child
    1

My son started in the Caterpillar room in January after having attended another nursery which we were not happy with. What a difference! Despite doing the settling in period over Christmas and at fairly short notice, the staff made an obvious effort to help my son settle in. For example, after his first day, they mentioned that he loved books and was very ticklish, both of which are very true. I had not told the staff either of these things so they had clearly made an effort to get to know my little boy. When I drop him off in the mornings he toddles off happily to play now. The staff all come across as very professional and clearly care about the children. The rooms are large and have a wide variety of toys and activities. My son seems to like most of the food. The online 'Parentzone' facility is very reassuring, particularly in the early days. I have already recommended this nursery to a friend.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

The second house for my son. My son loves this nursery. Also for the staff in the nursery, they are brilliant.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

I really can't recommend the nursery enough. My daughter has been in the nursery for around 15 months now and every experience I have had has been positive. The staff are amazing, they are so pleasant accommodating and you can see how comfortable the children are with them. There are different activities for the children to take part in every day and they encouraged to develop the areas where they aren't so confident. I honestly would not have to dedicate to my daughter to develop her as much as she has been at nursery. Thank you so much. Parent Zone is also another great addition

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

This is a fantastic nursery with brilliant staff, large rooms and central location. My son has been in this nursery from 9 months old and I wouldn't have put him anywhere else, he loves it. I have full confidence in all of the staff and can see they really care for the children. I have recommended this nursery to two friends at work who have put their children here and now also love it. Cant recommend it enough.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I couldn't ask for any more from the staff who work in my babies room. You can tell every member of the team in the room genuinely cares for each child they work with.
The only downside to the nursery I would have to say is management, the lack of communication with parents is very poor and some staff in the office are very unapproachable and standoffish. However, like I say, I really cannot fault the staff who actually work within the rooms and 1 on 1 with the babies.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My two-year-old is so happy here - the staff are wonderful. They're all such experienced practitioners, with a passion for all sorts of activities and a love for the children. We started in the baby room, and have had great key workers as our son has flourished. The location is so convenient, but we've been so happy knowing he's happy and cared for - I have no worries so can go to work with a clear mind. They've supported his development well, and have worked well with our systems at home.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My 3-year-old son has attended the nursery for over a year and I am very happy with the care he receives. Every day the children take part in different activities and he thoroughly enjoys his time there. He is a fussy eater but the staff have encouraged him to try different foods which he is willing to at home now. I feel like my son has become less introvert since starting at the cooperative and finds it easy to make friends. I am comfortable leaving him in their care as I know that they offer a stimulating and safe environment for children to learn and also have fun.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

My 2-year-old son is very happy in the nursery. This is my second child to attend (our oldest child - now at school - attended the nursery from the ages of 1 to 4). The excellent experience my eldest had was the deciding factor in sending my second child to the same nursery.
The staff are very caring and supportive of both the child and the parents. I always feel I am leaving my child in good hands and this helps to lessen any anxiety I might have in leaving him to go to work.

My child really enjoys nursery and has a good bond with the staff there.
There are plenty of fun activities and social events to be enjoyed in and out of nursery.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

Our son is very happy at nursery. He has received fantastic support, most recently with toilet training and general development of social skills, and he is fond of the staff who look after him. He is about to move up from toddlers to preschool and we are very happy with how he's being gradually introduced to the new setting.

He recently became a big brother and having the continuity of nursery during this big change in his life was a great help. We're really grateful to all the staff and especially his key worker for all their great work with him.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter is very happy in the nursery and that is the most important thing for me.
Her development as a child it's really good at the moment, she is making new friends and learning new things every day.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   3.8 out of 5

The Co-operative Newcastle nursery is the best. My son is nearly 2 and has been coming here since he was 6 months old. He absolutely loves it and does want to leave at hometime. The staff are amazing and provide exceptionally high levels of care. Everybody is so friendly and takes the time to chat about your child’s day.

It’s nice to know you can drop your child off and they are well looked after. There’s plenty of activities to do and when the weather permits the kids are taken to the garden or for a walk in Newcastle. My child is always well fed usually asks for seconds. I have just been given access to the nursery app which gives me updates while I’m at work what my child is up to - it’s brilliant!

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

Good location, we have never had any major issues with the nursery itself. We normally have issues with invoices being sent on time or wiring money to then have it taken, but that isn't the nursery or it's management's fault as payments are central.

We have 2-3 key workers who are our favourite, some temporary staff aren't great but that's not a bother. The most important thing is that our daughter is happy there and they always do what we ask with regards to her care... nothing seems a bother.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   3.8 out of 5

The staff are very friendly and good with my son. They are always on the look out to find activities and new toys that he likes.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

A brilliant nursery where my 6-month-old began - he is now 16 months and I have never looked back. The staff are caring and responsive to parent needs and asks and are always on hand to answer any questions no matter how small. They have some great extra curricular events too so you have the chance to bond with other parents. I've seen my baby come on leaps and bounds here

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

My baby girl has been attending the Co-operative Nursery since September 2017. She has been having fun and learning new things since day one and has amazing staff looking after her. I am very happy with this nursery. We have also really enjoyed our Christmas party back in December!

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My child loves attending the nursery - they do a wide variety of activities and trips, and the staff are kind and caring. Highly recommended.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

We love this nursery, it was the first and only nursery we looked at as we liked it straight away. The security system is excellent. Our child has been going there since he was 10 months old and he is thriving. He is an excellent talker and is very confident around other children. The food they serve is excellent, all good for them. They do brilliant Christmas parties for the children. I would definitely recommend this to anyone looking for a fantastic nursery for their child. All the staff are great, they show a lot of care towards our child.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

Our son adjusted really well to nursery since he started a couple of months ago. The staff at the nursery spent a lot of time settling him in as he was quite nervous to leave us for the first few visits. The intro sessions where we could attend with our son really helped and the time that his named nursery staff member has put it with him really shows through. We can honestly say our baby is developing into a more confident and happy little person as a result of attending this nursery and this is to all of the staff's credit.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

A friendly, lovely, safe and caring environment for my child. Great staff and facilities, they really go the extra steps to provide excellent childcare.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter has attended The Co-operative Childcare Newcastle Nursery, she has always enjoyed going there. The staff have always cared for her as if she was her own family. The nursery provides a great stimulating learning environment. They have good home-style meals for the children. I would gladly recommend this nursery.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

I would highly recommend the nursery to other parents. The care given to the children is fantastic and the encouragement to learn and develop is delightful to see. My daughter has created such a strong bond with all of the staff members within the nursery. I feel like the staff really get to know the children and adapt to different children's needs.

The staff are sensitive to the needs of the children they work with and I am so pleased that my daughter is growing up to be sensitive to the differences of others. My daughter loves her time in nursery and always looks forward to seeing her friends, the staff and learning new things.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son is always happy to go to nursery. His development has been fantastic and my continuous updates always assure me that they are working on his next steps.
I would definitely highly recommend this nursery.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Such an amazing nursery! Would recommend them very highly.
Lovely friendly staff who can’t do enough to help you. There’s such a great atmosphere you can see why the same staff have stayed there years and years.
Delicious healthy food for the children each day :-).
Always different and interesting toys and activities planned… probably why they got an OFSTED outstanding assessment!
I also think it’s really helpful that they’re open longer hours than most nurseries: 7.30am-6.30pm.
My twin boys go there and they’ve always loved it… in fact, even if we walk past on a non-nursery day they’re pointing at the door wanting to go in!

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

I had a bad experience with childcare prior to my daughter starting here so was very anxious, to say the least, however, I could not recommend these guys highly enough. They have been absolutely amazing and have made my daughter so welcome! She is extremely well cared for so well that when we arrive she gets really excited to be there, the staff are always super helpful and nothing is too much trouble. Amazing childcare!!

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am always really happy with the care provided by the staff that regularly take care of my son and feel that I have a good relationship with them too. I have found it easy to make suggestions to my son's carers with regards to his care. My son is happy to be there and gets excited when he sees his key workers. I am happy with the level of information I get about his day when I pick him up. I really enjoyed taking home some of his artwork the other day and I would like to take home more of that.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Likely

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Average Rating:   3.8 out of 5

My child has been here since October 2016 and her confidence and progress has improved greatly. Working closely with home, the nursery can help plan activities around that. She looks forward to coming to nursery and feels happy and comfortable to not need her comfort teddy.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Likely

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Average Rating:   4.1 out of 5

Absolutely love this nursery. My son is doing amazingly and has come on so much during his time here. Everyone is so friendly and I feel completely at ease when he is here.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am so happy with the way staff deal with the kids and help them for their overall development.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

A fantastic nursery with staff that have a personal relationship with each child and are dedicated to providing excellent childcare. The nursery has great facilities and lovely food. The children also do a large variety of activities and take lots of trips out so enjoyment is not limited to just the nursery building. My child loves every day and looks forward to going.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

Every interaction with the staff has been fantastic. I have complete faith that my daughter is in the best hands. My daughter has grown so much in the time she has been attending. We absolutely love this nursery!

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

My nephew loves his key person, he does not talk much but will say her name when we ask what he has done today! There is always good communication and I feel like all of the staff care about each child not just his key worker/caterpillar staff.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

The staff are outstanding and I have been very satisfied throughout the year that my daughter has attended.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I am much satisfied, my child looks happy, you know that when he keeps saying his teachers names even at home and on holiday.
The staff are very caring.

It's my second year with them, and I am very pleased.
The only issue is their fees policy, the fact that one has to pay fees even when on 2 weeks holiday!! That's quite a lot.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Likely

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Average Rating:   4 out of 5

I have used the nursery since my son was 5 months old. All the nursery staff are very professional and friendly. My son (2 years and 8 months) really enjoys coming to nursery and has lots of friends. The facilities are excellent - he likes the sensory room and the large atrium. I receive daily updates on the activities he's done, how much he's eaten (the food is healthy and he enjoys the meals), sleep etc. The nursery takes safety very seriously. I have recommended it to friends and colleagues.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

We had recently moved to Newcastle and were pleased to have found a place in this 'outstanding' nursery. Our daughter to our surprise quickly settled in and that put us as parents at ease. Over the past 5 months that she has been a part of the nursery - she has grown immensely in confidence and absolutely adores all the staff members. I have found in many instances where they have gone out of their way to care and nurture her. I now can be at work and not worry about her as I knew she is safe, happy and very well taken care of.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

- Friendly staff.
- Great activities.
- Excellent reports.
- My child loves it.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

I think that this is a fantastic nursery. My daughter has so much fun and has come on leaps and bounds in all aspects of her development. All the staff are happy and friendly and are great at explaining what my daughter has done during the day.
I wouldn't want her to go anywhere else.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

Excellent nursery, my daughter loves coming here every day. They have really big rooms so plenty of space for the children. The key workers form strong bonds with the children.
Excellent compared to some of the other nurseries my children have been to in Newcastle I would highly recommend.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My son has attended co-operative childcare Newcastle since he was 9 months old. He's recently just moved up to his third class and loves every second. The staff are amazing and go above and beyond to encourage development and provide an excellent environment for the children. I often recommend this nursery and love hearing other mums experience the same feelings we do about it! Makes a huge difference not having to worry about how your child is getting on - and if you do, they're only ever a phone call away.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Beginning nursery seemed like a daunting milestone for our family but our son has enjoyed it from day one. Staff have always been caring, positive, and supportive, helping him to learn and develop in a structured but fun way. He has benefitted from a great carer-child ratio with regular and detailed communication, particularly in the first few months, helping to ensure good join-up between his life at nursery and at home. As well as developing his individual skills the nursery offers the opportunity to play with other children, which has helped to build confidence and enhance social abilities. The opening hours provided by the nursery are very flexible enabling a balanced fit with full-time work schedules. Our eighteen-month-old is keen to begin nursery when dropping off and happy at the end of each day when he's collected; a great indication to us of an excellent fit between him, his needs and the care provided.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Simply excellent nursery.
good systems and kind staff allow me to fully trust them with my son.
In addition, the learning environment is creative and stretching both in academic and life skills.
This is complimented by a clear understanding of acceptable boundaries that my son gets.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

The main reason to recommend The Co-operative Childcare Newcastle Nursery is their staff. The nursery teachers/nurses are the most caring, dedicated and reliable people I have ever met. To be honest, I cannot believe how little they are paid.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

Our son has been at this nursery for 7 months and he is thriving here. The staff are kind, thoughtful and nurturing and endlessly patient, with us as well as our boy. Everyone is friendly and welcoming and we always feel as though our son is in the best care. There are clear boundaries set and it is good to see how careful staff are to note development and milestones and share little nuggets of their days with us. We're impressed with the range of activities provided to keep the children interested and stimulated and plenty of thought goes into their days. They strike a fantastic balance of relaxed and friendly with great professionalism. More than anything, they seem to genuinely care about every aspect of our son's life. Combine all that with the most convenient location possible and we are very happy parents.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

Extremely satisfied, would definitely recommend it to other parents.
My daughter has blossomed into an independent and extrovert little toddler.
She loves going to the nursery and has such a good relationship with all the staff in her group.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

Lovely, caring staff. Plenty of activities and trips out, good facilities, except for lacking in outdoor space which is compensated for with an atrium to run around in and trips out to local museums, parks and railway station. A very happy and stimulating environment. My child loves it and doesn't want to come away each evening, which demonstrates how much he loves it.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son has come on brilliantly during his time in nursery, 9 months - 2 years and 4 months, he's learnt a lot . My son has always had a great relationship with all his key workers. All staff here I've found to be very attentive. I would highly recommend Co-op childcare.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the nursery enough. My daughter has come on so much since attending. The staff are very friendly and are always happy to help. My daughters key worker makes her extremely happy to the pint she does not want to leave.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has been here over a year now, had nothing but excellent service and staff are brilliant with my son. He's some on such a treat. I would recommend this nursery to everyone, my son is always happy when he comes home.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   5 out of 5

From the moment I looked around the nursery I knew it was right for my daughter and I've never been disappointed by the friendly staff. One of the things that appealed to me was the huge rooms and open spaces. I've been delighted by the staff and the special bonds they form with their key children. They succeeded in getting my daughter to sleep in a cot which I never achieved. My daughter settled from day one and loves her nursery.

How likely would you be to recommend The Co-operative Childcare Newcastle Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

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