Bright Horizons Countess of Chester Day Nursery and Preschool

My son has been attending the nursery for 5 months and I've been delighted with the whole experience. The staff have been wonderful and have really helped with his development. The most comforting thing as a parent is to know that your child is being looked after by people who really care about them, and that's exactly the way I feel about the team here. So, a big thank you to everyone at the nursery for making our experience so positive!

My daughter has received overwhelming support and encouragement for her strong-willed nature. Toddler teachers are exceptional-they take an individualistic approach to manage each child while fostering empathetic growth. The child feels safe and comfortable at nursery, allowing her to express herself freely. I truly enjoy the fresh menu they offer every day, as listed on the app. Additionally, they readily accommodate short-notice changes and have an incredibly approachable staff.

My daughter loves coming here, the staff are so nice and she chats about them all so much at home which speaks volumes! She is also so kind to her teddy's when she plays 'nursery' at home so she must be watching kindness and copying. I would recommend this nursery to anyone.

Very Friendly, patient and kind staff who look after the children with lots of love. My baby is more comfortable being in nursery than when he first started since it was a new environment. They are awesome and can recommend this nursery to everyone

Thank you

My little one has been attending here for 2 years and is always so excited to go. The staff are so lovely and welcoming and you can tell they genuinely care. They are very helpful and easy to talk to. She has become such a confident person here and has formed bonds with the staff which is lovely to see. Big outdoor space and good range of food provided. Thank you for everything!

Staff Always have time to feedback and talk

Our daughter started in June and we have nothing but great things to say! I'm a qualified early years teacher myself so trust me when I say my standards are high and the nursery exceeds our expectations constantly. Nothing is too much to ask, the staff are friendly and very knowledgeable which meant that our daughter has settled so fast despite only being in part time. The children are stimulated with well thought out activities that challenge and engage them with fab continuous provision alongside it. The staff in the baby room have struck a perfect balance of providing care and education which is so so rare to find. The managers are always friendly and happy to help. Myself and my husband have been blown away at how quickly the staff in the room have gotten to know our daughter and they've remembered every little detail of everything we've said. I've never known a nursery have a freely accessible garden in the baby room and it's just fantastic how much time they spend outside!

Thank you for all you do :)

My Daughter started in September 2024 and the team went above and beyond to ensure she settled in and since then she has absolutely thrived in the baby room. The resources the nursery have are great and the team are constantly setting up new activities with new themes for the children to enjoy. There is a lot of indoor and outdoor space for the children to enjoy and which is well looked after. The staff have been amazing with my child who has an allergy and super supportive in all aspects.

My daughter is curious and happy about going to nursery. Easy to communicate with staff. Understands family and needs of individual child. Provides flexible hours. Engage kids in thought provoking activities. Helping kids to be more independent.

The outdoor space looks great - we can't use it yet because of the weather and littlens not walking yet, but I can't wait to see what they get up to in the summer.

The managers and all the staff have been absolutely lovely and helpful! You can tell staff really do care and have so much patience! I cannot thank you enough for putting our minds at ease when we are at work. Definitely can't recommend it highly enough and it's especially handy for working nearby! The only thing is I feel the rooms could be cleaned a little more often but that's just a small nag compared to all the lovely positives!

My son started last may , and he's honestly come on so much since being there , it's also perfect as I work within the hospital so I am close to him . The staff have been nothing but kind and supportive not only to my child but me & my family too . The manager are so helpful and are both incredibly supportive. My son's key worker and he absolutely adores her and so do I . She's such a lovely lady . I honestly couldn't ask for anywhere better for my child . Thanks again xx

We are very happy with this nursery, my son has been coming here 3 days a week since Spring 2023 - the staff are very friendly and helpful always. They teach and nurture my son with care and competence. He skips in every time and gives his key workers a cuddle as they have created such a good bond. They do all sorts of clever activities, creative crafts, outside play, veg growing, etc. He is well fed with a balanced and comprehensive menu from the chef. I don't have any negatives, I fully recommend this nursery as a safe, kind and nurturing place to send a child.

Thanks for all you do and for feeding her so well!

10/10

My 2-year-old started mid-October and has settled really well. From management to room staff, everyone is so friendly and works so hard to make the kids' days fun. The nursery has a big outdoor area and lots of age-appropriate toys, as well as plenty of activities and creative play inside too. The food always smells amazing and I love seeing what my boy has eaten on the app which is always varied and nutritional. I know he is in great hands here and highly recommend.

My 3-year-old boy started at Bright Horizons recently and I've been so impressed by the level of support and care they offer, not just for kids but parents too. I picked the nursery because it had such a warm feel and the kids seemed genuinely happy and confident. There is loads of space indoors and outside and the meals always seem to be healthy and tasty. Staff are great - managers included - and I really look forward to updates on what the kids have been doing on the app. I viewed loads of nurseries but this one really stood out.

Excellent care is provided in a manner which caters to the individual needs of the child, including organising support when needed for inter-nursery transfer. This includes carefully managed finances, checking in on our toddler and ensuring a smooth transition both as he left and has returned to the Chester nursery. The manager and team - you are amazing.