Bright Horizons Countess of Chester Day Nursery and Preschool

Countess of Chester Health Park, Liverpool Road, Chester CH2 1UL

Bright Horizons Countess of Chester Day Nursery and Preschool, Chester, Cheshire
Bright Horizons Countess of Chester Day Nursery and Preschool, Chester, Cheshire
Bright Horizons Countess of Chester Day Nursery and Preschool, Chester, Cheshire

Bright Horizons Countess of Chester Day Nursery and Preschool is located in the grounds of the Countess of Chester Hospital, making it ideally situated for employees and local residents. The team of early years professionals provide a warm, safe and engaging environment for children from three months up to five-years-old. The nursery achieved e an Outstanding rating from Ofsted (March 17).

The nursery has three separate areas including babies, toddlers and a large pre-school and boasts a large outdoor area which is accessible from all rooms to encourage a free flow environment. The pre-school room also has an additional separate garden.

All meals, snacks, nappies, nappy cream, bottles and baby formula are included in the fees.

Children in the nursery are well prepared to transition to school with the unique Ready for School Programme which includes Growing Readers, Writers and Mathematicians.

Group: Bright Horizons Family Solutions

Person in charge: Eileen Morrey (Manager)

Local Authority / Social Services: Cheshire West and Chester Council

Number of Staff: 23

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 60

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1800

When Closed: Bank Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Bright Horizons Countess of Chester Day Nursery and Preschool has a Review Score of 7.9 (7.866)

The Review Score of 7.9 (maximum of 10) for Bright Horizons Countess of Chester Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Countess of Chester Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Bright Horizons Countess of Chester Day Nursery and Preschool is calculated as follows: ( (134 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.083 Points relating to the number of positive Reviews for Bright Horizons Countess of Chester Day Nursery and Preschool is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Countess of Chester Day Nursery and Preschool?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Countess of Chester Day Nursery and Preschool

  • Mother of Child
    9
  • Father of Child
    3
  • Grandfather of Child
    1
  • Grandmother of Child
    1

My grandchildren have attended the nursery over a few years. I always found it welcoming and it has a cosy feel. The staff always gave me time and the children were always clean when I collected them.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter and I are always met politely and professionally - the staff seem to genuinely enjoy their jobs and spending time with the children. I like the range of activities that they do, particularly singing and storytime. Having a dress up character means that she understands different characters, rather than just putting on lots of clothes. Improvements: keep parents informed of financial changes - if there is a problem speak to us rather than putting it in a letter. Don't say what she has done verbatim - please talk to us, we can read! More slides, swings and obstacle equipment.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Poor

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Satisfactory

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Satisfactory

This is an excellent nursery and my son is very happy here. The staff are very caring and tailor the activities to the child's interests and developmental needs. My son also loves the food!

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My grandson has just started and the staff can't do enough to help him to settle each day. It's clean and tidy and all the children are well cared for. They are having fun, the food looks good and I'm welcomed each time I collect him. It's calm and cosy and a huge garden. My daughter is very happy so far with the care my grandson is receiving.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

My son had an unforgettable time in nursery. He had lots of favourite teachers who love and look after him very well. He also learned lots of things. Teaching was very good. We can clearly see the benefits of being at nursery when he goes to school. Thank you very much everyone at Countess Nursery.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Our oldest used the nursery, we chose here for our daughter who just left . I was always happy with the care and felt welcomed, its very clean and children/staff look happy, mine seemed to do lots of fun things and experience lots. We were invited to tea parties or breakfast as a special event. Both went to school easily, confident and capable. The menus are really good and there's evidence that they won awards for their menus and for health/safety. They seem to do a lot to prevent accidents and if my children were poorly I was kept up to date and given time to collect them. Some staff have been there years and some are new yet all seem motivated, professional and well trained. The rooms are bright. lots of information sent via email. I liked the nursery from day 1 and my wife as an ex-nursery nurse was impressed by the organisation and calmness when you walk in, The best for us was everything is there...nappies, milk, nappy cream etc so easy when your working.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

My daughter has been at the nursery for nearly 4 years, only leaving to start school and I have been so pleased with it, my son now goes as well. The staff are amazing and the way they have helped my children to develop has been worth every penny. The staff are welcoming, friendly and aim to help in any way they can. The management team have been amazing during difficult personal circumstances. I would happily recommend it to anyone.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I have been a parent for 9 years, having both my children attend the nursery. I instantly went back here with my second child and use their holiday club with my eldest. The staff are loving, calm and professional. I find all the staff have a certain maturity about them and 100% would recommend the nursery to friends and family, I believe and know some staff have been there 20 years or more. The huge garden, bright rooms and amazing menu all go towards this being an amazing nursery.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I would recommend this nursery 100% My daughter has been attending since December 2015 and she thoroughly enjoys her time there. I find the staff to be very skilled and professional. They are committed to enabling the children to learn through activity and fun. I am always impressed by the care, attention and interest the staff display. I genuinely think that the staff know my daughter well and respond to her individually. The nursery is a happy place for everyone.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter has attended this nursery since September 2013 and she has really enjoyed her time here. The staff are excellent and has always had a great rapport with her key workers. She enjoys the activities and routine provided by the nursery. I am really pleased with the nursery and always feel confident that she is being cared for.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My child has been at this nursery since he was 11 months old. He is extremely settled and happy here. The nursery was recommended by colleagues and we truly could not be happier with both the care he has received and the help and support that we have had as first time parents. The meals are fantastic with a vast menu which has even given me ideas for home. My little boy is known well by all staff not just his keyworker making it easy to talk to anyone about him. There are also ample opportunities to discuss his progress at one to one sessions. My newest baby is due to start at the same nursery next year and i will have no worries when that time comes.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The nursery have looked after all 4 of my children while I am working. The love and care the staff have shown over the last 8 years and most recently with my youngest has been amazing. My daughter adores her time in nursery and I collect her happily exhausted knowing she was given the best care. There is something about the way the key workers bond with their children that makes this nursery extra special!

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My son has such a wonderful time at this nursery, particularly since he has moved to the pre-school room, which he cannot wait to go to. It's very stimulating and he learns a lot. I have been super interested with the way the team have managed and accommodated for my son's allergies. I am confident that my son is safe and happy when he's at nursery, and I shall be putting my daughter in this nursery too, when she's a little older. Thank you.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Marketa Cardon, Mrkg at Bright Horizons Countess of Chester Day Nursery and Preschool responded to this review on 13 Oct 2015:

Thank you very much for your lovely feedback.

Our child has been attending the nursery for 2.5 years, and is thriving there. The purpose-built premises are a real benefit, the rooms are all spacious, airy and laid out well. Each room is packed with activities for the children to do. The staff are fabulous , and clearly all have a great rapport with all of the children.

How likely would you be to recommend Bright Horizons Countess of Chester Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Marketa, Mrkg at Bright Horizons Countess of Chester Day Nursery and Preschool responded to this review on 02 Oct 2015:

Thank you so much for your positive feedback. We are delighted to hear that you are happy with the level of care our nursery provides.

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March 2017

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