First Steps Nursery

Stonehouse Farm, Stonehouse Lane, Harborne, Birmingham B32 3DX

Stonehouse Farm is part of the reigning Nursery Chain of the Year in the Nursery Worlds Award, September 2015.

Rated Outstanding by Ofsted in April 2013, the nursery provides care for children up to the age of five years in a Grade II listed building on the outskirts of Harborne, Birmingham. It has separate rooms for babies and toddlers, as well as a suite of pre-school rooms for children aged three to five years. All activity rooms at the nursery are light, bright and well-resourced.

The nursery’s Forest School and extensive gardens give children ample opportunity to run around, ride tractors and relax in the treehouse, while vegetable beds offer children first-hand experience in planting, growing, harvesting and eating their own-grown healthy food.

Group: The Co-operative Childcare

Person in charge: Tina Young (Manager)

Local Authority / Social Services: Birmingham City Council

Number of Staff: 21

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 60

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview of Review Score

The Review Score of 9.7 out of 10 for First Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for First Steps Nursery in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.742 for First Steps Nursery is calculated as follows: ( (291 Excellents x 5) + (68 Goods x 4) + (12 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for First Steps Nursery is based on 21 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 21 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 First Steps Nursery has a Review Score of 9.7 (9.742) out of 10 and an Average Rating of 4.7 out of 5 from 31 Reviews over all time

Average Ratings

  • Excellent
    25
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps Nursery?

  • Extremely LIKELY
    29
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps Nursery

  • Mother of Child
    29
  • Father of Child
    2

Good service.
Children are well looked after.

How likely would you be to recommend First Steps Nursery? Likely

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Average Rating:   3.8 out of 5

Staff are very friendly and the children are very happy.
Very pleased indeed.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

We moved to this nursery and loved it. It had the original Frist Steps ethos. The nursery has excellent facilities, especially the garden.
The staff have been so welcoming and the children have settled so quickly like they have always been here. Especially the youngest who has really come out of his shell since being here.
The staff also have put on extra sessions to help educate parents to continue the learning at home. I would 100% recommend this nursery.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Our daughter has been at First Steps since she was 6 months old and we couldn't be more pleased with the care and support she has received since the start of our childcare journey.
The staff are wonderful - attentive, kind and considerate, we couldn't have picked a better nursery for our daughter.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Happy baby! Happy mom and dad!
We feel our son is loved and looked after as good as we could wish.
His development has been massive and that's a credit to the job done at the nursery.
Well done!

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

During this month my child has had many fun-filled activities involving lots of messy play which I love seeing.
The nursery has really enabled my child to reach the best of his ability and I couldn't imagine taking him anywhere else.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

First Steps have really helped with my child's development.
In her first two weeks here she learnt how to crawl.
In Rainbow room her speech has developed lots within a short few weeks.
Were amazed by all you do for the children here.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Very happy, the staff go above and beyond anything you may need to help your child.
Always make time when you need to talk about any issue.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Great nursery. My daughter has come along loads with speech and many other things.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Amazing nursery with a nurturing environment.
Both my children have got exceptional social skills, manners and my eldest was very ready for school by the time he left.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

First Steps at Stonehouse farm offer a fun, stimulating and caring environment for the children. Both of my children have thrived and made long lasting bonds with both practitioners and peers. Staff are friendly and expereinced and I know my child will be well cared for.
A happy child means a happy mum.
I would not hesitate to recommend.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The children enjoy their time at nursery and love playing with their friends.
They have both developed their vocabulary during the last couple of months.
We are very happy that the children are well cared for and are learning/developing well.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Amazing nursery and brilliant staff.
Excellent variety of activities and learning opportunities, forest school, care homes etc.
Can't thank you enough for the last 4 years and developing my daughter into the confident, caring girl she is today.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Staff are fantastic, always happy to help all the time. Very cheerful and approachable.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

The progress my child made while at First Steps Nursery was amazing but more importantly, her confidence grew and grew. The staff are extremely caring and nurturing and I felt completely at ease leaving my child in their care. The learning experiences that are planned each day are brilliant and I felt the staff knew exactly where my child was in terms of her development and strived to stretch and extend her development.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

Super Nursery. Great staff on site. The children are always happy and well cared for.
Good online interactive platform between staff and parents/guardians.
Forest school and the care home visits are brilliant.
One problem - the company that runs the nurseries billing system is atrocious. Always wrong bills being sent, threatening emails despite payment. A shambles. The poor management comment below is just for the billing, not the Nursery manager themselves who is very very good.

How likely would you be to recommend First Steps Nursery? Likely

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Average Rating:   4.3 out of 5

My child is very happy here and enjoys spending time withhis peers . They are always doing different activities and learning in the process. Hes loved every member of staff who have looked after him so far and i hope he continues to as he moves up.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

Overall very pleased with my child's development, progress, and standard of care provided, my child is very happy and content at the nursery, the surroundings are like home from home.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

After moving to Birmingham and having to change a nursery, I was a bit worried for my 2,5 year old boy as he really takes time to adapt and start enjoying new places/people.
For my surprise, all went so smoothly and good that he is asking on days he is not at the nursery to take him to. He absolutely loves it there. Always full of stories of what he did, friends he made...And I cannot be happier.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

Amazing nursery. We get regular daily updates and photos through the app which is very useful. My daughter loves it there and the staff are great. I have no complaints at all, good food, great staff, amazing building and I feel they really do look after her as if it was their own child.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

We have found this to be a friendly and caring nursery setting for both of our sons. All of the staff know all of the children and they care about parent input. Thoughtful and personal planning for activities, which are tailored to children's interests. The pre-school is particularly good, they have prepared and supported my eldest son so well through the transition to school. The Forest School is great, staffed with experienced forest school leaders who give the children a brilliant opportunity to gain independence and a life of the outdoors. Good green outside space with areas for each age group.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

This is a great nursery - the staff took excellent care of our little boy. He loved going there. The outside space with forest school, mud kitchens and play areas are brilliant, spacious and very green. The rooms inside have lots of sensory areas and toys. This environment and the different planned activities gave him lots of stimulation. The staff were also very careful about his egg allergy. I felt confident leaving him in their care.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My two children have been attending this nursery for over a year now (Aged 2 and 4).

The nursery staff are a great team and both my children have blossomed, since being here.

From an educational point of view, their learning is both structured and varied but with lots of free play involved as well.

From a social aspect, I was worried at first about how my boys would fit it, not having been around many children their own ages. But again, their social development has grown substantially since attending this nursery, with both being confident and interacting with all the children.

Plus the outside space and forest school is a great way for the children to be outside in all types of weather.

They also give you daily updates on how the children have been throughout the day and monthly emails, with pictures and advising what key developments your child has met. A very good source of information and reassurance.

Would highly recommend.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The staff have continued to go that extra mile with both of my children's care. I have been a parent here for five years now and both of my children had individual health challenges, the nursery went above and beyond to understand and adapt to. They made me feel confident that my children were getting the best possible care whilst away from me. I cannot thank them enough.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

The staff are wonderful with my daughter. She was shy when she first started but is now confident and settled. She looks forward to the nursery and comes home happy and exhausted every time I pick her up. Her carers know her well and delight in her progress as much as I do. They are the reason I feel so comfortable leaving my child three days a week.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   3.8 out of 5

We have been extremely happy with the care provided by the staff over the last 1.5 years. The nursery has excellent outdoor facilities and the children are outside most days which our little boy loves.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

Extremely excellent nursery in developing child's skills. Allowing to follow through into the nursery the topics my child is learning at home.
Very impressed with my child's development! My child is able to use numerous words in sentences and surprises me what they have learned at the nursery. Excellent work with frequently showing the progress my child is making through email profiles, parents evenings and generally verbal updates. Would have loved the nursery to do primary school teaching as would not want my child to go anywhere else. Excellent flexibility, care and safety of my child. Really impressed with the outdoor activities and engaging my child in learning. My child enjoys going nursery as they are able to express this to me.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been extremely happy at First Steps. The staff are very caring and develop a strong bond with the children. There are lots of fun and educational activities and the outside facilities are excellent. The nursery has really helped my daughter to develop and she is now very confident and well prepared for starting school in September.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The nursery has a great environment inside but the outdoor area is amazing too and children are encouraged to play outside regularly.
Daytimes consist of structured activities which help my son to learn but more importantly he is enjoying taking part and staff have encouraged his confidence. The nursery has also focused on key areas including teamwork, building relationships and listening which will set him up well for school.
I'm really happy with the guidance my son has received and looking forward to my daughter attending in June.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Excellent nursery with lots of activities taking place each day. Staff genuinely care for the children and my son enjoys going. They are encouraging his potty training and he does lots of crafts and messy play. He is turning into a very confident happy little boy and has made friends.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

First Steps Nursery is an excellent childcare provider. The staff are very welcoming and treats my daughter like their own. I would definitely recommend this nursery and use them again in the future.

How likely would you be to recommend First Steps Nursery? Extremely Likely

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Average Rating:   5 out of 5

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