Puffins at Clystheath

The Chapel, Woodwater Lane, Clyst Heath, Exeter EX2 7EY
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10 87 Reviews
  • Puffins at Clystheath, Exeter
Puffins at Clystheath provides a safe and engaging environment for children to enjoy their day at nursery and learn about the world around them. The nursery is a converted Victorian chapel and has been open since 1995.

Staff are qualified to provide a high level of care and boost children's learning and social skills through play.

The secure nursery also has a garden area which children are encouraged to play in all year round. As well as the garden area children are taken on regular trips to local parks and green areas which are enjoyable for children and adults alike.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Chantelle (Childcare Centre Manager)

Number of Childcare Staff

  • 19

Total Places for Children

  • 60

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Under 2s with no Grant Funding:
    Daily (07:30-18:00) £79 per session
    Full week £335 per week
    Morning or afternoon rate £10 per hour (minimum 3 hours, maximum 6 hours)


    9-23 Month Grant Funding:
    Available for full day sessions or half day sessions
    25p per hour service charge (on hours with grant allocated)


    2 - 3yrs Sessions with no Grant Funding:
    Daily (07:30-18:00) £76 per session
    Morning or afternoon rate £9.50 per hour (minimum 3hr session, maximum 6hrs)


    2 - 3yrs Grant Funding:
    Available for full day sessions or half day sessions
    25p per hour service charge (on hours with grant allocated)
    Full Time 10% discount for 2 - 3yrs


    3 and 4yrs:
    £8 per hour; for hours not allocated with grant
    £1.15 per hour service charge (on hours with grant allocated)
    Over 40hrs booked 10% discount

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays & Christmas

Puffins at Clystheath Reviews (87)

10

Puffins at Clystheath has a Review Score of 10 (9.964) out of 10, based on 14 reviews in the last 2 years.
Over all time Puffins at Clystheath has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to Puffins at Clystheath
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Total of 87, showing 61-80
Review from Alison P (Mother of Child) published on 23 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my children have attended Puffins at Clystheath and I couldn't recommend the setting enough. My oldest has now moved to school and is thriving thanks to the help from the manager and her team. My youngest is currently in the baby room and is doing amazing. All the staff members are friendly
and enthusiastic about the welfare of the children, nothing is too much trouble.
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Review from Abby H (Mother of Child) published on 17 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended Puffins at Clystheath since he was 7 months old. The baby room have since been great with him. His key worker is very informative and caring, I feel at ease leaving him in the baby room's care. They go out into the garden daily and always have a wide range of toys and activities
accessible. Everyone in the room always seems to know how my son's day has gone and about his development. Since starting at the nursery, he has become very confident and enjoys going. The menu is varied and he now loves a wide variety of foods.
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Review from Vikki (Mother of Child) published on 15 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my children attend Puffins and really enjoy their days there. The staff are extremely friendly and helpful with any questions we may have. The office staff also are quick to respond to queries. All staff appear to be there to help the children grow. I highly recommend this nursery.
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Review from Emily F (Mother of Child) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Puffins Clyst Heath has been great from the beginning. All the staff have been welcoming and professional. It’s been a huge change taking my daughter to nursery for half the week but Clyst H have made it easy and I’m confident my daughter is in the right place.
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Review from Jessica R (Mother of Child) published on 27 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started here in September, the staff have been so great at helping her to settle in, I wasn't too worried about her first whole day. It's nice as well that they visit you. Compared to reviews, I've heard of other nurseries and they definitely seem to be the best. So far she's only been
there for one full day but I couldn't be happier so far.
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Review from Abi (Mother of Child) published on 27 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursery, lovely people, my son has had the best time at Puffins, not one problem, would and have already recommended to people.
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Review from Paul W (Father of Child) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
MY daughter has been with Puffins of Clyst heath for approx 3 weeks now and I am very happy with her progress and that of all the staff there, settling in has been handled with true professionalism and much thought from the staff that work there. I would highly recommend to any parent thinking of using
this fantastic nursery.
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Review from Elle N (Mother of Child) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Clystheath are amazing! My son is loving going to nursery and always comes home really happy which is all I could ever hope for as a mother. The nursery is also extremely flexible with changes to the schedule which is so helpful! Thank you all very much.
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Review from Sarah R (Mother of Child) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves going to nursery. She quickly slotted in and has bonded well with staff. She enjoys the free flow of activities, and the level of independence encouraged, such as going to the loo alone. Best of all, given the small inside space, is the fabulous garden, which the children are out
in almost every day. I also like the focus on messy play and textually innovative ways of learning. The manager runs a well organised and innovative nursery, and I am happy to recommend highly.
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Review from Hayley R (Mother of Child) published on 20 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son transferred from Puffins in the City Centre due to my work re-locating and I cannot fault the staff at Puffins Clystheath helping him to settle in.
He's been there a month now, made new friends and grown very close to all the staff. I am looking forward to him enjoying his last year of nursery
with such lovely staff.
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Review from Rebecca B (Mother of Child) published on 25 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My two children attend the Clystheath setting and have both settled in really well and seem to really enjoy their time there. It's a great opportunity for them to mix with others and learn in preparation for their futures.
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Review from Liz (Mother of Child) published on 1 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my children are always happy to attend nursery and always happy when they are being collected. The girls are always friendly and welcoming. I've already recommended the nursery to several of my friends.
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Review from Cheryl K (Mother of Child) published on 1 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great friendly nursery, wonderful staff and atmosphere. My little girl is so happy here - 3rd time lucky for us! Lots of different activities, nice outside space and nice healthy food.
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Review from Anna T (Mother of Child) published on 1 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been very happy at the nursery for nearly 3 years. The staff at all levels have always welcomed him and taken the trouble to relate to him on an individual level. The open plan nature of the nursery space means that children are well known to, and well aware of, the staff in other age groups.
This helps with settling in as they move up in age groups.


Although I have always been happy with the provision of care, recent changes have seen a significant improvement in the organisation of the nursery and information provided to parents.


The nursery setting may not suit a very quiet, reserved child because of the open plan space but my outgoing child has always found the level of interaction between the other children and members of staff to be very enjoyable.

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Review from Mark C (Father of Child) published on 22 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
An all round good nursery in a good location with good space outside. Good attentive staff who give good reports at the end of the day and who always seem positive even at the end of the day. I would recommend.
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Review from Nicole (Mother of Child) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing childcare providers, highly recommend to anyone thinking of sending their children here.


Since joining Nursery my son has developed in so many ways. He is more confident and balanced and looks forward to going into nursery every day.

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Review from Kate (Mother of Child) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had 2 girls at the nursery for the last 4 years and when the youngest leaves in July I will truly miss popping in twice a week to see the lovely staff and I know my daughter will be sad to leave. Both girls developed socially and intellectually in their time at the setting and bonded very well
with all the staff whose caring attitude is unwavering.
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Review from Hayley D (Mother of Child) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so happy with this nursery preschool. The staff are friendly, approachable and professional. The varied activities and learning are very good. Overall I feel this nursery is excellent and would definitely recommend.
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Review from Alex (Mother of Child) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started at Puffins early this year, and despite only doing 1 day a week, she absolutely loves it. As do I!
Every single member of staff is lovely, welcoming and kind. My daughter always comes home clean, happy and clearly very well fed :)
I love that I can check the app on my phone and
see exactly what she had got up to that day.
Ofsted rating of outstanding is completely well deserved - we would not go anywhere else!
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Review from Becca (Mother of Child) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Only nursery that I wanted to send my 19month old to. The nursery recently received Outstanding from Ofsted but it has always been a recommended nursery between my friends and family. Their activities are always fun and inviting and it took my daughter around 2 weeks to fully settle and separate from
us happily in the mornings, after previously never leaving her for longer than an hour or two with family. The staff are all very welcoming and as it is an open plan nursery she now knows and is familiar with most of the staff which I'm sure will make transitions throughout the rooms much easier for her and myself.
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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Puffins at Clystheath is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Puffins at Clystheath is calculated as follows: ( (161 Excellents x 5) + (6 Goods x 4) ) ÷ 167 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Puffins at Clystheath is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 number of registered child places is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Chantelle

Chantelle C

Job Title: Childcare Centre Manager Joined: 2016

Puffins at Clystheath have an established team, led by Chantelle who has worked for Puffins since 2016.


Chantelle is Level 3 qualified in Childcare with a Level 5 Lead Practitioner qualification and is supported by her Deputy Kira.


The nursery is spread over 1 floor with individual spaces for each age group. Children can explore a variety of different rooms, supported by caring and diligent staff who work hard to ensure every child is loved and cared for as an individual.


Chantelle and Kira would love to show you around, so please get in contact.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Puffins at Clystheath to verify any information. View our terms and conditions. Puffins at Clystheath has an Enhanced Service - more info.