N Family Club - Ockham

Pound Farm, Old Lane, Ockham, Cobham KT11 1NH
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9.8 71 Reviews
  • N Family Club - Ockham, Cobham
N Family Club – Ockham is located in an idyllic countryside spot on the beautiful grounds of Pound Farm. The nursery itself is set within a converted barn and stable and was freshly redecorated in 2021. Surrounded by farmland, the nursery is filled with character while equally purpose-built to support every element of the early years curriculum. Playrooms are filled with natural light. Outside, large gardens come complete with a climbing structure, slide and race track, and provide the perfect setting for children to explore during regular Forest School-inspired sessions. There is also a large car park to help make pick-ups and drop-offs as easy as possible.

Meals are nutritionist-designed and prepared fresh onsite by in-house chefs. And as an N parent, each month you'll be invited to their Family Club talks: a programme of online events led by experts in the early years. The standard day is 8am – 6pm, with an option to extend this by half an hour to ensure flexibility for families.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Sukhy Hothi (Manager)

Number of Childcare Staff

  • 25

Total Places for Children

  • 70

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Under 3 years: £108.00 per standard day
    3 years +: £103.00 per standard day


    Fees include all food, drink, consumables and activities.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 2 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 1 week at Christmas

N Family Club - Ockham Reviews (71)

9.8

N Family Club - Ockham has a Review Score of 9.8 (9.800) out of 10, based on 33 reviews in the last 2 years.
Over all time N Family Club - Ockham has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to N Family Club - Ockham
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Total of 71, showing 41-60
Review from Tatum E (Mother of Child) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter joined Red Balloon in August and we have been very impressed with the whole team there. They take the time to get to know your child and are committed to helping the children in their development. Each time we pull into the nursery, my little girl cheers ‘yay’ and happily walks in with one
of the ladies in the Dairy classroom. She comes out very happy when I come to pick her up and one of the ladies always lets me know what they’ve been doing throughout the day. When we joined Red Balloon, my daughter was only 19 months and I worried that it was too early for her to start nursery but I’m so happy I sent her as her socialising and eating has massively improved. I couldn’t have chosen a more friendly and professional nursery.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you very much for this lovely review - your warm words are greatly appreciated. It's wonderful to hear that your daughter is enjoying her Red Balloon journey so far and I sincerely hope she will…read more
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Review from Nicola G (Mother of Child) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our second child is currently in the "Dairy" class at Red Balloon Ockham. Before he started, we did look round other new local nurseries, but we decided to travel a bit further and stick with what we knew as our older daughter had a great experience there. We have not been disappointed as Red Balloon
Ockham continues to be a fantastic nursery. We have been really impressed with the way the nursery handled the return to the nursery after the Covid-19 lockdown. There are excellent measures in place and communication is very good. They worked hard to settle the children back in on their return and also when they moved up to new rooms. Red Balloon offers lots of little extras like a lovely nativity, sports day and graduation. While these haven't been possible this year, they have offered safe alternatives. The staff are all so lovely and approachable and really get to know your child, including the managers.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you for this excellent review which I was delighted to read. It's always lovely when little brothers and sisters follow in their older sibling's footsteps - I'm so glad you decided to keep your…read more
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Review from Andrea D (Mother of Child) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment we stepped through the doors of Red Balloon Ockham, we knew this was the place we wanted our son to attend. The setting is lovely with such amazing outdoor space for children to explore and play. Our son settled in really quickly and always appears one happy little boy when we pick him up.
Daily activities always seem varied and fun, and the food menu always looks great! And not to forget the amazing staff at Red Ballon which makes my son's nursery experience what it should be! They are so welcoming, attentive and caring. I can’t speak highly enough about what they do in terms of reassuring new parents, communicating with parents and simply making it such a wonderful place for children to be and develop. One of the things I love is the personal online tapestry tool which staff update regularly. It is so lovely to see pictures of what your child has been doing during the day, something my husband and I always look forward to seeing! Highly recommend Red Balloon Ockham!
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you very much for this wonderful review - I am truly delighted to hear that your son is enjoying his nursery experience so far. Thank you for your lovely feedback regarding our fab staff team -…read more
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Review from Simone B (Mother of Child) published on 4 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has recently started at Red Balloon Ockham post the Covid lockdown period and I honestly could not be happier with the Nursery. From the first email correspondences, then our first face to face meeting and every day since, the staff have been nothing short of amazing. They are all so welcoming
and friendly, caring and approachable despite all the changes they are continuously dealing with. They keep updated and are very clear in their advice and guidance and you can tell they are always putting the children and parents first. Most importantly our daughter loves every minute of days, much more fun than lockdown with mum and dad and even on weekend she is counting down the sleep till she has 'school' again, we try not to take it personally. I would have absolutely no hesitation recommending this nursery, it is all-round outstanding and a pleasure to be part of the community.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you so much for such a lovely review. It is wonderful to hear that your daughter has settled in so happily to nursery life and has enjoyed her first few weeks at Red Balloon. Thank you for your…read more
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Review from Melanie H (Mother of Child) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Daughter joined Red Balloon in July 2019, aged 3. Our only regret is that we didn’t move her there sooner! Since moving to Red Balloon our little girl has blossomed in confidence and is so very happy. She very quickly adapted, which was absolutely partly down to the amazing team there who were professional,
empathic and understanding from the first email inquiring about a space. The setting have been incredible during this pandemic - they have communicated excellently, worked in partnerships with families to do best by each individual child, been flexible and understanding, staff have kindly read bedtime stories via video and sent resources for home. Our daughter returned last week after almost 12weeks away, and she was welcomed back, nurtured and reassured and has settled back in brilliantly. The team are excellent early years educators, fantastic understanding of child development and working with an individual child’s needs and interests. Thank you, team Ockham!
Reply from Abby Auty, Owner at N Family Club - Ockham
What a wonderful review - thank you very much! It is lovely to hear how your daughter has blossomed in our care here at Red Balloon with the support of the fab Stables team - we will miss her when she…read more
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Review from Catherine H (Mother of Child) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so impressed by the nursery's efforts to put COVID -19 measures in place and their strong and clear communication that we have been able to send our daughter back with no hesitation. Our daughter is extremely happy at Red Balloon; they provide a loving and nurturing environment with a huge
range of diverse and creative activities to stimulate and entertain the children. My daughter has lots of fun in an environment that feels safe and we feel confident when we drop her off each morning that she'll have a great day with the lovely and caring staff.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you for your comments regarding our communications during this stressful and uncertain time, your positive feedback is much appreciated. It is lovely to hear that your daughter is enjoying her…read more
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Review from Frederica C (Mother of Child) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending this nursery for over a year. He settled in with no trouble at all at 11 months which I think is in large part down to Red Balloon, their atmosphere and how they welcome new children. He has since transitioned to a new room, and again the settling process was seamless. I feel
the nursery has really contributed to my son’s development in a number of areas and they always discuss with you what areas they are working on, what you can do at home, and how he is getting on in detail too. Highly recommend Red Balloon to anyone looking for a nursery in the area.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you for this positive review. I'm so pleased to hear that you feel the settling in and room transition processes worked well for your son - these are important moments in a child's development…read more
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Review from Liz W (Mother of Child) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so happy with Red Balloon from the moment our daughter started a year ago. From our first visit, we could see that our daughter would be joining a very welcoming, happy little community. It is a nerve-wracking time when your baby first starts nursery but we could not have had a smoother
experience. All of the staff are exceptionally friendly and they go above and beyond to ensure that the children are safe, happy and well looked after. Our routines are supported which means that our daughter finds it easy to transition from home to nursery and we are well-informed through regular reporting of her progress in how she is learning - it is great to see what they are focusing on so that we have ideas of how we can support at home too. The rooms are wonderful learning environments and the outside facilities are excellent. Truly outstanding care and service provided, thank you.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you for your lovely review - I'm so pleased to hear that your experience of Red Balloon has been positive so far. It is good to read that you felt reassured when your daughter was settling in as…read more
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Review from Joanne J (Mother of Child) published on 3 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been attending Red Balloon Ockham since September 2019. He took a couple of weeks to settle in but the staff were so reassuring to me and so loving towards my son. I felt confident I was leaving him with the best. My son speaks about his teachers and his friends from nursery every day which
speaks volumes about how much he enjoys himself here.
I love how creative they get with the children, the artwork he brings home is great. He loves the music classes and the books of the week - he will often come home singing new songs and quoting from new books.
Red Balloon Ockham are great at keeping me informed about my son's progression and every day I pick him up they tell me what he has been doing and how he has done.
It seems like every teacher knows my son’s name and speaks to him even though they don’t directly teach him which is so friendly.
This is a very professionally run business with great teachers and a beautiful facility.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you very much for your positive review and kind words regarding the nursery and our wonderful staff team. I'm so pleased to hear that your son is thoroughly enjoying his time at nursery and I…read more
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Review from Adam C (Father of Child) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst my child has been in nest, the girls have been great and patient whilst trying to get her to settle. I know she is safe and looked after whilst in their care. The room has great opportunities for her to explore and learn.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you for your review - I hope your little one will continue to settle in well at nursery and that she will enjoy many happy times with us during her nursery journey.
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Review from Stephanie M (Mother of Child) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the best nursery in the area. All the teachers are fantastic and so friendly, they are brilliant at settling in the children and all grow close bonds with each child. It is the perfect place to prepare your little one for big-school, actually putting them one step ahead, which helps with their
confidence immensely! They provide a wide range of activities and clubs and make learning fun and engaging. They have a fabulous outdoor playground which has recently been refurbished with plenty to do all year round. I highly recommend this nursery.
Reply from Abby Auty, Owner at N Family Club - Ockham
Thank you for this wonderful review! I'm so pleased to hear that you feel the nursery has prepared your little one well ready for the next step to Big School! Thank you for your recommendation - I am…read more
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Review from C A (Mother of Child) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My little boy has been at Red Balloon for a year and a half and we are absolutely delighted with the high level of support and facilities provided by this nursery.
The outdoor space and location make this nursery a hidden gem.
The staff at Red Balloon have been so supportive to both of us as parents
and to our little boy.
They are so encouraging and caring. My little boy loves his time at the nursery and all the opportunities and kindness he receives.
Reply from Abby Auty at N Family Club - Ockham
Thank you for this lovely review. I am so pleased to hear that your little boy is enjoying his time at nursery and that you feel he is nurtured and well cared for by our wonderful staff team. I hope…read more
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Review from Ann C (Mother of Child) published on 4 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Red Balloon Ockham since she was six months old (May 2019) and I am very pleased that I chose to send her here. You are greeted enthusiastically by friendly faces, a nice outdoor area and a lovely learning environment. My daughter actually smiles when she sees the Red
Balloon gate!
I have found that nothing is too much trouble. As my baby was only 6 months old when she started, Red Balloon have been on the weaning journey with us and have been really accommodating and have tried lots of different approaches in order to get her to eat solids, providing a good level of consistency between home and nursery.
Each room (group) has their own outdoor space and this was one of the big draws for me - during the summer, the children were outdoors (shaded) every day playing with water and ice to help them cool down! There is a range of activities and the staff are caring, professional and enthusiastic.
You really can't ask for more from a nursery!
Reply from Abby Auty at N Family Club - Ockham
Thank you very much for such a lovely review - I am so pleased to hear that you and your daughter have had such a positive experience at Red Balloon so far. I'm glad to hear the weaning is going well…read more
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Review from Robyn H (Mother of Child) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little boy attends this nursery. We have been here for about six months and every day I am continually impressed by the excellent care provided by the nursery.
They are the most supportive and helpful nursery I have ever been to. They have been so lovely in every way and my little boy is extremely
happy there.
I would highly recommend this nursery to everyone.
Reply from Abby Auty at N Family Club - Ockham
Thank you! What a wonderful review. I am truly delighted that you and your little boy have had such a positive experience of Red Balloon so far and I hope that you and he will continue to have many…read more
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Review from Joanna C (Mother of Child) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery offers quality throughout, from the outstanding staff in every room to the learning resources provided both indoors and outdoors. The children are able to learn in a fun and interactive way. The staff promote a welcoming and friendly environment and it's clear all the children feel secure
and content. From joining Red Balloon, the staff have been dedicated to developing my daughter, emotionally, socially and academically and it’s wonderful to see how she has progressed and how confident she has grown. She loves going to the nursery and adores all the staff. My youngest daughter has recently joined and the staff in her room have been amazing in comforting and supporting her in this big transition. I am confident she will also thrive in the setting. I would highly recommend the nursery!
Reply from Dani Dew at N Family Club - Ockham
Thank you so much for this wonderful review. We are so pleased that you feel the nursery has supported your little one so well. We pride ourselves on ensuring the children are all settled and…read more
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Review from Gemma (Mother of Child) published on 22 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been impressed with Red Balloon from the moment we were given our tour. It’s clear everyone takes great pride in the high standard of care provided which was key for me as a first-time parent. The staff are always very warm and friendly and my daughter is always greeted with a big hug. In each
room my daughter has attended, the team have gone over and above to get to know us and my daughter and I love hearing all they’ve been up to to keep the children entertained whilst in support of their development. The nursery environment is also superb with wonderful open spaces and ever-changing children made decorations in the rooms that relate to the topics they’re learning about. Overall I couldn’t imagine our daughter being anywhere else.
Reply from Dani Dew at N Family Club - Ockham
Thank you for your kind words. We are so pleased to hear that the staff are doing so well. Our staff team are a massive asset to us, and we are so proud of all the hard work and effort they put into…read more
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Review from G C (Mother of Child) published on 21 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since joining Red Balloon my son has come on leaps and bounds. The staff are amazing with him and I can't thank them enough for all their patience, enthusiasm and love they have shown him.
Reply from Abby Auty at N Family Club - Ockham
Thank you for your warm words - it's wonderful to hear that you have been so pleased with your son's development - we will miss him when we say goodbye to go to Big School!
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Review from Hannah B (Mother of Child) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started at the beginning of the year and from the first day has loved it. We are well informed, they do wonderful activities and provide such personalised care. From forest school to dancing to “mother’s day teas”. The staff get to know each child’s personality and help them grow the right
way for them. I could not recommend it enough.
Reply from Dani Dew at N Family Club - Ockham
Thank you for such a wonderful review. We are pleased to hear that your little one has settled so quickly and that you are enjoying everything that Red Balloon has to offer. The staff will be very…read more
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Review from Joan M (Mother of Child) published on 17 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been at Red Balloon for three months; we are so glad we chose this nursery for her and would highly recommend it to others. The staff are all incredibly friendly and fill me with such confidence that our little one is in very 'safe hands'. The handovers are always informative and clear.
Our daughter clearly feels happy there and I have seen a huge leap in her development since she joined. Her key worker is fabulous - calm, in control and has enabled a super smooth integration for our daughter since she started.
The menu is creative, varied and full of healthy balanced meals. My only complaint is that the food is SO good at Red Balloon that she is now rejecting my very bland weekend cooking! Her standards are clearly higher now!
The positive impact of clear leadership is also clear. The communications are regular and detailed. Even little things like the ‘team shout out’ section on the newsletter indicates the fact that staff are recognised and appreciated.
Reply from Abby Auty at N Family Club - Ockham
Thank you for this wonderful review - it is lovely to hear that your daughter has settled in so well and is enjoying life at Red Balloon so far! Thank you for your warm words regarding the staff team,…read more
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Review from Amanda D (Mother of Child) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Red Balloon Nursery is a lovely environment for children to flourish, having fun playing with all the different toys whilst at the same time developing their skills.
There’s a wealth of extra activities offered and a real spirit about getting all involved with lots of events shared with parents.
The
management team are lovely and make you feel very welcomed.
Reply from Abby Auty at N Family Club - Ockham
Thank you for this lovely feedback - we hope we will see you again at some point in the future!
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for N Family Club - Ockham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for N Family Club - Ockham is calculated as follows: ( (348 Excellents x 5) + (28 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 395 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for N Family Club - Ockham is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 number of registered child places is 14, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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