Bright Horizons Swanscombe Day Nursery and Preschool

Craylands Lane, Swanscombe DA10 0LP

Bright Horizons Swanscombe Day Nursery and Preschool (formerly Springfield Lodge) is located near major rail and bus routes, M25/A2/Dartford Bridge and Bluewater.

The nursery ensures children get the best start in life by making the most of both indoor and outdoor areas in the purpose built nursery environment. Children can learn through play using the physical play, water and music areas of the nursery, and there are regular trips to local community facilities such as the library and the park.

The team of dedicated childcare professionals provides a warm, secure and welcoming first step on each child’s learning journey.

Group: Bright Horizons Family Solutions

Person in charge: Emma Lewing (Manager)

Local Authority / Social Services: Kent County Council

Number of Staff: 35

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 134

Age Range: from 0 years 3 months to 11 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1830

When Closed: Bank Holidays

Overview

The Review Score of 9.3 (maximum of 10) for Bright Horizons Swanscombe Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Swanscombe Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.53 for Bright Horizons Swanscombe Day Nursery and Preschool is calculated as follows: ( (217 Excellents x 5) + (103 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 336 Ratings = 4.53

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.784 Points relating to the number of positive Reviews for Bright Horizons Swanscombe Day Nursery and Preschool is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 26.8 positive Reviews (134 registered maximum number of service users ÷ 5). 21 Reviews ÷ 26.8 Target = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Bright Horizons Swanscombe Day Nursery and Preschool has a Review Score of 9.3 (9.314)

Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Swanscombe Day Nursery and Preschool?

  • Extremely LIKELY
    24
  • Likely
    3
  • Don't know
    0
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    0
  • Unlikely
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  • Extremely UNLIKELY
    1

Reviewer Connection to Bright Horizons Swanscombe Day Nursery and Preschool

  • Mother of Child
    25
  • Father of Child
    3

A well-run nursery with lots of open space for the children to play; each room has its own garden as well as the free flow garden. The menu is excellent. My 3-year-old attends now and my eldest also attended the nursery. He’s 7 now and has special needs. When it was becoming apparent he wasn’t developing as he should be the nursery staff were very helpful and supportive. The main staff dealing with him have now left but the manager is still there and the values and standards remain the same. Finally, my friends pay for wipes and nappies at their nurseries..here everything is included in the monthly fee.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

I have 2 children at this nursery, my 4-year-old and 19 month old have attended since they were 1. Everything has always run smoothly, they both really enjoy nursery and I feel that every effort is made to make it an enjoyable learning experience. The only negative has been the high turnover of staff. I hope this will not continue.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My daughter loves coming to nursery! When she first joined at 9 months old I was so worried but the staff were amazing at helping her settle in and reassuring me! Now a year later she is thriving and I know I made the best decision for her. All the staff are so lovely and cannot do enough for the children! Highly recommend.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Bright horizons Swanscombe is a very warm and friendly nursery. The staff are very kind and caring. My children have both been well supported at the nursery.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

I have had two children in this lovely nursery. The second still currently attends.
Bright Horizons have always been informative and attentive to both the children and my needs. They are not simply babysitters, but make a great effort to know your children and engage with them.
They have a range of activities, and food/drink offered are healthy and varied.
Kids feel welcomed and safe, which in turn always puts my mind at ease.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

My son has been going to this nursery since he was 8 months old. He is now nearly two and cannot wait to get out the door to get to nursery two days a week. He has formed very strong connections with his key workers and is growing into a confident little person.
The staff members are very friendly and accommodating and it is nice to know that my child is in a clean, safe and friendly environment. They try to be flexible with almost everything from nap times to meals and I feel reassured every time I ring just to see how he's doing.
I would definitely recommend this nursery to my friends and people I know.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

My son has been going to this nursery since he was one and a half. I did check out eight other nurseries before I chose one. He is now 3 and a half years and he loves it there. The staff are very friendly and I've never regretted my decision and even when I have worried about his development, the staff are always happy to talk to you and give you any advice they can, they do so much with the kids. I’m so happy with Bright Horizons Swanscombe Day Nursery and Preschool.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

As parents, we have been incredibly happy with the secure and caring environment the nursery has offered to both children. Our first son now almost 7, started at 2.5 years when we moved to the area. He formed strong bonds with his key workers throughout his time there and frequently asks after them even now. His experience there has meant he is a happy and socially confident boy, which has benefitted him hugely at Primary School. Our daughter joined the nursery at 8 months and has just turned three. We were nervous about leaving her at such a young age, but the staff instilled confidence in us. She is thriving at the nursery, having formed strong bonds with both the staff and other children. I know during their time at nursery my children are happy and safe.
Meal times are well structured and balanced. The children have daily access to free-flowing outside spaces and take part in a wide range of activities from baking and crafts, to messy play in the mud kitchen. Highly recommended!

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My eldest son attended this nursery 9 years ago and now my youngest 2 children attend (both from the age of 7 months, one is now 2.5 and the youngest 1.5). Many of the staff are still there from when my eldest attended and they all remember him. All the staff know all the children even though they may not be under their care. My children love this nursery!

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Leaving my children at nursery for the first time is without doubt one of the hardest things I’ve had to do. You are leaving your children in the care of people you don’t really know having been with them every day since they were born. What has got us through is the amazing staff at this nursery, the manager has built a team that really genuinely cares and goes above and beyond every single day to make sure our children feel home from home. I have a new found respect for the nursery staff and the job they do. Two staff members, in particular, are some of the most professional and caring people I have had the pleasure to meet. You could not wish for a safer, happier and caring environment for your children.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Both my boys have been at the nursery since they were babies and we’re very happy with the care they receive. The staff are all lovely and genuinely care for our kids, both boys have really good bonds with their respective key workers. I love that they get lots of access to outside space and get to do all sorts of things that we’d never do at home (particularly the messy stuff!!)

The office staff deserve mention too, they’re always really helpful and welcoming. A lovely nursery

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Generally an excellent nursery, my son genuinely loves attending. A bit more consistency with sickness polices would be good.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Likely

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Average Rating:   4.7 out of 5

Our son has been attending Swanscombe from the age of 18 months (he is now nearly 4). The teachers in each of the rooms have always gone the extra mile to ensure all the children settle in and feel at home. He has always felt comfortable going to nursery and I too have felt confident leaving him in the capable hands of the teachers. I would highly recommend this nursery as my son has thrived in this setting.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are understanding, they care for me and my child. The environment is safe, clean and a joy to be in! They are careful to ensure there is good sharing, caring and that quieter children are not left out.

Communication with the nursery has always been easy.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

Our son has attended this nursery for the past 2 years, we cannot praise the nursery and staff enough. He has excelled whilst going here, every member of staff he has had contact with do their upmost to support, encourage and look after him. I would recommend this nursery to anyone without hesitation!

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

This a fantastic setting and I cannot commend the staff enough on their dedication and commitment to the setting and the children in their care. Both my children attended the nursery and one still attends currently. The staff are friendly and always willing to take comments and accommodate any specific requirements necessary for the children's well being. My children have loved going here and I would highly recommend the nursery.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My son has been attending the nursery for just over a year. As a first time mum, I felt reassured that my son would be happy here. They communicated well, and my son is always updating on my son's progress.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been at the nursery since September 2016, she started off in Tiggers. Since being there she has progressed very well under the guidance of the staff at the nursery and loves every minute of it there. She is now in Honey Pots and on a Friday they have an activity with the sports coach, archery or football are her favourites, which she absolutely loves.
A huge thank you to all the staff at Bright Horizons Swanscombe xxxxx

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been going here part time since 15 mths and really enjoys it - she always says she has fun.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

We have been there a long time. The staff are amazing. My kids have always been happy there.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

Staff very friendly and helpful. Have been extremely accommodating towards my autistic son. Always greeted with a smile. All of the staff in his room are lovely and even give me suggestions on how I can help him at home. I was concerned about putting my son in nursery as he is non-verbal but I am so glad I went ahead with it. He has come on leaps and bounds in such a short space of time.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I only have excellent things to say about the nursery. We have 3 children all of whom have attended the nursery in a full-time capacity since 13 months old. The nursery provides such genuine love and care to our children and they have developed so well in all aspects so happy we couldn't wish for a better choice of nursery. The staff are always willing to work with us both full time working parents and always supportive. Thank you.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My child had never attended a nursery before but she was happy from the moment we left her. She loves going to school and it has really helped her confidence and to develop friendships. The members of staff are friendly and approachable and I couldn't wish for any better for my daughter.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Happy that my daughter attends this nursery. Don't have any complaints.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been at this nursery for 6 months now, he settled in so quickly we were so pleased, the staff are always very friendly and keep us up to date with our son's progress and how he is getting on day to day.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4 out of 5

Many changes happened when my children attended which is the reason I took them out. No consistency with staff. I never saw the same face and no connection between staff and parents. No encouragement with the children's development and no support for parents. The after school club is terrible, children are allowed to do what they want, swear and sit idle for 2 hours. Also, there were many times I would find that my son was not even on the sign in sheet, God forbid if there was a fire, my son would not have been accounted for.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Unlikely

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Average Rating:   1.1 out of 5

Marketa Cardon, Bright Horizons Team at Bright Horizons Swanscombe Day Nursery and Preschool responded to this review on 21 Nov 2016:

We take all feedback seriously, and have tried to reach out to you on a number of occasions to discuss your concerns. We’d like to encourage you to contact us so we can discuss the points raised further. We’d also like to assure you that the safeguarding and well-being of our nursery children is our key priority at all times, we have rigorous systems and controls in place with clear safeguarding policies and procedures.

My daughter has attended the nursery since she was 7 months and has grown into a happy, confident toddler. She loves coming to nursery and the staff make it easy for me to leave her knowing she is in safe hands. We are currently going through potty training process and can't thank the staff enough for their help, the support and praise they have given her and my wife and I. Our son will be joining soon!

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

This nursery is fantastic. My daughter has the opportunity to grow and develop with the help from the fantastic staff there. Each room has there own garden which the children can come and go as they please. Not forgetting the huge back garden they have. I feel confident enough to leave my daughter with these amazing and enthusiastic staff members. I would 100% recommend this nursery.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

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Staff Profiles

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Emma Lewing

Job Title: Nursery Manager

Joined: 1996

Description:

Emma has worked for Springfield for over 7 years and she very passionate about Early years.She studied to achieve her BA Hons in Early Childhood Studies and NVQ level 4 in Management. Earlier this year she received her Early Years Professional Status.