Bright Horizons Swanscombe Day Nursery and Preschool

Craylands Lane, Swanscombe DA10 0LP

Bright Horizons Swanscombe Day Nursery and Preschool, Swanscombe, Kent
Bright Horizons Swanscombe Day Nursery and Preschool, Swanscombe, Kent
Bright Horizons Swanscombe Day Nursery and Preschool, Swanscombe, Kent

Bright Horizons Swanscombe Day Nursery and Preschool (formerly Springfield Lodge) is located near major rail and bus routes, M25/A2/Dartford Bridge and Bluewater.

The nursery ensures children get the best start in life by making the most of both indoor and outdoor areas in the purpose built nursery environment. Children can learn through play using the physical play, water and music areas of the nursery, and there are regular trips to local community facilities such as the library and the park.

The team of dedicated childcare professionals provides a warm, secure and welcoming first step on each child’s learning journey.

Group: Bright Horizons Family Solutions

Person in charge: Emma Lewing (Manager)

Local Authority / Social Services: Kent County Council

Number of Staff: 35

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 134

Age Range: from 0 years 3 months to 11 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1830

When Closed: Bank Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Bright Horizons Swanscombe Day Nursery and Preschool has a Review Score of 8.8 (8.793)

The Review Score of 8.8 (maximum of 10) for Bright Horizons Swanscombe Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Swanscombe Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.494 for Bright Horizons Swanscombe Day Nursery and Preschool is calculated as follows: ( (113 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 156 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.299 Points relating to the number of positive Reviews for Bright Horizons Swanscombe Day Nursery and Preschool is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 26.8 positive Reviews (134 registered maximum number of service users ÷ 5). 8 Reviews ÷ 26.8 Target = 0.299

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Swanscombe Day Nursery and Preschool?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bright Horizons Swanscombe Day Nursery and Preschool

  • Mother of Child
    12
  • Father of Child
    1

Outstanding nursery. The staff have made me feel completely at ease leaving my daughter at nursery. Being a first-time mum, leaving my daughter was so hard but the staff were amazing and reassured me. My daughter settled in really quickly and it is lovely to see the bond she has with the staff. Three months later and she is thriving. Cannot recommend the nursery enough. Staff go above and beyond expectations. I am so glad I chose this nursery.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have been there a long time. The staff are amazing. My kids have always been happy there.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Staff very friendly and helpful. Have been extremely accommodating towards my autistic son. Always greeted with a smile. All of the staff in his room are lovely and even give me suggestions on how I can help him at home. I was concerned about putting my son in nursery as he is non-verbal but I am so glad I went ahead with it. He has come on leaps and bounds in such a short space of time.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I only have excellent things to say about the nursery. We have 3 children all of whom have attended the nursery in a full-time capacity since 13 months old. The nursery provides such genuine love and care to our children and they have developed so well in all aspects so happy we couldn't wish for a better choice of nursery. The staff are always willing to work with us both full time working parents and always supportive. Thank you.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I cannot rate this nursery and the staff highly enough. The commitment, care and passion the staff and management have for the children is fantastic. My child is extremely happy and settled, his learning has come on brilliantly. We are extremely happy with this nursery and would happily recommend it.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My child had never attended a nursery before but she was happy from the moment we left her. She loves going to school and it has really helped her confidence and to develop friendships. The members of staff are friendly and approachable and I couldn't wish for any better for my daughter.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Happy that my daughter attends this nursery. Don't have any complaints.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My son has been at this nursery for 6 months now, he settled in so quickly we were so pleased, the staff are always very friendly and keep us up to date with our son's progress and how he is getting on day to day.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Many changes happened when my children attended which is the reason I took them out. No consistency with staff. I never saw the same face and no connection between staff and parents. No encouragement with the children's development and no support for parents. The after school club is terrible, children are allowed to do what they want, swear and sit idle for 2 hours. Also, there were many times I would find that my son was not even on the sign in sheet, God forbid if there was a fire, my son would not have been accounted for.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Unlikely

Average Rating: 

 1.1 out of 5

Overall Standard: Very Poor

Facilities / Outside Space: Very Poor

Learning: Very Poor

Resources / Equipment / ICT: Very Poor

Care: Very Poor

Activities: Very Poor

Staff: Poor

Food / Nutrition: Very Poor

Management: Very Poor

Cleanliness: Very Poor

Safeguarding: Very Poor

Value for Money: Very Poor

Marketa Cardon, Bright Horizons Team at Bright Horizons Swanscombe Day Nursery and Preschool responded to this review on 21 Nov 2016:

We take all feedback seriously, and have tried to reach out to you on a number of occasions to discuss your concerns. We’d like to encourage you to contact us so we can discuss the points raised further. We’d also like to assure you that the safeguarding and well-being of our nursery children is our key priority at all times, we have rigorous systems and controls in place with clear safeguarding policies and procedures.

My daughter has attended the nursery since she was 7 months and has grown into a happy, confident toddler. She loves coming to nursery and the staff make it easy for me to leave her knowing she is in safe hands. We are currently going through potty training process and can't thank the staff enough for their help, the support and praise they have given her and my wife and I. Our son will be joining soon!

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

We are extremely satisfied with the support, encouragement and care the staff and nursery have shown towards us and my son since he started.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

This nursery is fantastic. My daughter has the opportunity to grow and develop with the help from the fantastic staff there. Each room has there own garden which the children can come and go as they please. Not forgetting the huge back garden they have. I feel confident enough to leave my daughter with these amazing and enthusiastic staff members. I would 100% recommend this nursery.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son loves his time at nursery. He is 3 and non-verbal. The staff in his room put in so much effort to support his extra needs and help him to grow. The staff are always very approachable and the nursery environment is very happy, friendly and fun. My only complaint is that the deputy manager/service has been very slow to implement my child's attention plan from lift panel, the nursery have still not started using the Decs program with him.

How likely would you be to recommend Bright Horizons Swanscombe Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

No image found

Emma Lewing

Job Title: Nursery Manager

Joined: 1996

Description:

Emma has worked for Springfield for over 7 years and she very passionate about Early years.She studied to achieve her BA Hons in Early Childhood Studies and NVQ level 4 in Management. Earlier this year she received her Early Years Professional Status.