Kiddi Caru Day Nursery Hitchin

117 Grove Road, Hitchin SG4 0AA
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9.6 87 Reviews
  • Kiddi Caru Day Nursery Hitchin, Hitchin
Kiddi Caru Day Nursery in Hitchin offers outstanding Early Years care in a warm, welcoming setting. Rated Good by Ofsted (April 2022), the nursery embraces the Hygge Approach alongside STEM and heuristic play to support each child’s individual learning journey.

Children explore well-equipped playrooms and a large garden with a forest area, mud kitchen, and climbing structures. With bespoke educational programmes like Sow & Grow, Move & Groove, and Boogie Mites, plus an on-site chef preparing healthy meals, every child is supported to thrive. The experienced team includes SENCo-trained staff who ensure inclusive care for all. The Famly App keeps parents connected with daily updates, while stay-and-play sessions and regular outings strengthen community links.

Conveniently located near Grove Road and River Purwell, with on-site parking, this nursery provides a safe, inspiring space for children to learn and grow.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Sarah Mitchell (Nursery Manager)

Number of Childcare Staff

  • 37

Total Places for Children

  • 95

Age Range

  • from 0 years 1 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas to New Year

Kiddi Caru Day Nursery Hitchin Reviews (87)

9.6

Kiddi Caru Day Nursery Hitchin has a Review Score of 9.6 (9.647) out of 10, based on 18 reviews in the last 2 years.
Over all time Kiddi Caru Day Nursery Hitchin has 87 reviews.

Overall Experience
  • 72
  • 10
  • 2
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Date Published
  • 87
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  • 8
  • 15
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Reviewer Connection to Kiddi Caru Day Nursery Hitchin
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Total of 87, showing 41-60
Review from A L (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended Kiddi Caru Hitchin since June 2021, during which time the education, care, support, and attention she's received has been excellent. She is excited to attend every day and loves to see her favorite team members and friends.


It would be fair to say that the nursery has had

a challenging past year, with changes in management (while the permanent manager was on maternity leave) which I understood to mean that the team weren't always getting the support they needed. However, in the last few months, an overall improvement in their general organisation and ability to provide a full curriculum (through having adequate staffing levels) has been evident.


The determination and tenacity of the team at Kiddi Caru Hitchin is impressive, and their care for my daughter cannot be faulted. I would wholly recommend this nursery to other parents.

Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Hitchin
Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed onto the nursery management team.
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Review from W L (Mother of Child) published on 10 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please note that the Ofsted rating for this nursery is now inadequate. Which fits completely with our own experience of placing our son here for a short time. I feel strongly that parents should be aware of this.
Reply from Jessica Lawrence, Marketing Executive at Kiddi Caru Day Nursery Hitchin
Thank you for your feedback, we can assure you that we are taking your concerns seriously and we have escalated your comments to the relevant person. If you would like to discuss further, please…read more
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Review from S M (Mother of Child) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with the nursery couldn't be more positive. They are very caring, helpful and responsive and make sure to involve parents in all activities. Our little had previously been to two other nurseries and it was really upsetting to leave him there as he was not happy. He then started at Kiddi
Caru and he is happy all the time. He is excited to go to nursery every day, runs inside as soon as we arrive there and is always happy at the end of the day. Sometimes he even prepares his shoes on weekends and holidays, hoping to go to nursery. It makes such a difference to leave him in a place where it is so clear he is happy. The attention he has from all of the lovely staff has also made a positive impact on his development. I definitely recommend this nursery!
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Review from Kayleigh A (Mother of Child) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started attending the nursery in January and settled in straight away. The staff were great with getting my daughter settled in. The nursery do a lot of activities with my daughter and she is always so excited to get to nursery! Most drop offs I don’t even get a bye she just runs in. My
daughter has allergies and the nursery are great at making sure she doesn’t have anything she shouldn’t. The lady in the office is great, she always responds very quickly with any questions and queries.
All-round very impressed with the nursery and the main thing is my daughter loves going!
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Review from Steph S (Mother of Child) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic nursery! We’ve sent our little one here for 3 years and it’s been brilliant at each stage and really tailored their care to her needs. They have been amazing during the pandemic - really thoughtful to our concerns and understanding when we’ve needed to make changes at the last minute. Would
highly recommend!
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Review from Fiona G (Mother of Child) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son started at Kinders Mill when he was 8 months old and is now 2 years old. He absolutely loves going to nursery and learns so much when he is there. His talking and singing is amazing and we just love hearing a new song every day when he comes home. The staff are so accommodating and happy and
keep us well informed about everything that he does during his day. They were happy to use our cloth nappies and have also supported him through potty training. We feel so happy knowing that he is safe and enjoying every day. With covid lockdown he would not have been able to socialise with his friends, so knowing he is getting this experience at nursery has been brilliant. The safety measures in place have been great.
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Review from Jas D (Mother of Child) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is thoroughly enjoying his time at nursery, he is due to join full time and I have no concerns. We would like to receive more Tapestry updates however can appreciate this can not always be the priority.
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Review from Thirza D (Mother of Child) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My one-year-old son started in July. He is so happy and settled extremely quickly. The nursery staff are excellent - really on the ball and very caring. I have also been very impressed by the management.
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Review from Phillippa D (Mother of Child) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My, then 27 months old, little boy started at Kiddi Caru Hitchin in September 2020. His nursery experience had been interrupted by COVID after he left his London nursery in February 2020. To say settling was a challenge is an understatement but the compassion and commitment to welcoming him and familiarising
him with the setting was second to none. He has since gone on to develop in every possible way and we are just so delighted with our choice of nursery. The staff are as committed to his wellbeing and progress as we are and have succeeded with some things where we haven't been able to. The manager and her team are a group of highly capable, wonderful human beings and our little boy continues to benefit hugely from their day to day care and attention. He is so very happy at nursery and in my view that is the key indicator. Thank you!
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Review from Kate S (Mother of Child) published on 18 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very happy with the service provided - my daughter gets excited when we arrive and seems very comfortable and happy during her days at nursery. She enjoys the activities which seem to be varied, fun and educational. I’m sure that the nursery has had a really positive effect on her development.
I have always found the staff to be receptive, friendly and helpful.
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Review from Anna B (Mother of Child) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so sorry to leave this fabulous nursery. Our child was incredibly happy and content here and it is only due to a house move that she will sadly be leaving.
As a teacher myself, the ‘outstanding’ ofsted grade was always an attraction, as well as the quick email/phone response, but without a
doubt the most important thing I look for is the warmth of the staff and management. Each and every staff member has been so lovely, kind and considerate. They have given us so much individual attention even during these difficult times. They have taken the best care of our child and we thank them so much for this.
The delicious food is a fabulous bonus!
We wish the nursery every continued success.
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Review from Emma S (Mother of Child) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very warm and caring nursery. I have sent both of my children there and have always felt that they were well known, and very well cared for. They take part in a wide range of activities and educational activities. Both of my children have always looked forward to their sessions, and on many
occasions, it has been hard to g them to come home!
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Review from Michael D (Father of Child) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Kinders Mill is extremely positive. I've never felt more positive about sending my children to nursery and I don't just say this because my wife works at the nursery. At our last nursery, the only reason my son went there was because my wife worked there! but at Kinders Mill all members
of staff are approachable, from the management to room staff and cleaners. As a parent, that is what I want from the staff working with my children, at our last nursery the staff would not talk to me as a parent, and on last day at the nursery, a member of staff turned their back on me. All of the staff at Kinders Mill seem to have such a love for working with children they are caring and interested in everything about them and that is seen from the observations received and from the interaction on a face to face value. I was very impressed from when I had my show round with the deputy manager and then even more so when I met the manager on my children's first settle. Well done Kinders Mill!
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Review from Aneira HM (Mother of Child) published on 24 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kinders Mill is a fantastic nursery which boasts an incredible, engaging and enthusiastic team who make it a dream environment in which to entrust your child.
The facilities are wonderful and each day is different, following a weekly theme to aid learning and development. The online hub is updated
daily with pics, vids and news so you can follow your child’s developmental journey and help support their learning at home.
We get weekly recipes and activities to try at home which is a great resource for time-poor parents who want to continue the fun of nursery into the weekend at home.
I can not recommend Kinders Mill highly enough!
5 well deserved stars.
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Review from C M (Father of Child) published on 5 June 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Really breaks my heart to say this about Kinders Mill after we were so happy with it for our first child in recent years. Since the nursery was taken over by Kiddi Caru there was a systematic decline in the quality of service provision. There are still some dedicated and skilled carers here and it’s
an awful feeling to say this because of our gratitude to them - but unfortunately, since the well-established team under the former management left - we were often handing our child over to agency staff, daily. The look and feel of the facility became tatty and less cared for and even the outside of the building has fallen into a tired state. It seems as though the soul has been given over to a more ‘battery hen’ style - where the function is to make money and not reinvest properly. Outside toys and activities are tired - inside activities cannot be properly planned because staff come and go daily. The downward spiral is really evident and it is heartbreaking.
Reply from Caron Moseley, Marketing at Kiddi Caru Day Nursery Hitchin
We are always grateful to receive feedback, whether good or bad, so thank you for taking the time out of your day.
I can confirm since Kiddi Caru have taken over the management of Kinders Mill, we…read more
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Review from Jennifer (Mother of Child) published on 24 February 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, we have seen a steady decline in Kinders Mill's standards over the last 6 months.
The turnover of staff is very high and they seem to rely heavily on bank staff. Quite often we are leaving our children with bank staff who have not even introduced themselves.
The communication with
parents is also very poor. A recent example is the door code was changed and the new code was not communicated with parents. I had to rely on another parent to let me into the building. In December they changed their billing approach but gave parents very little notice and the staff (and management) are unable to explain the new billing system. It took over a month for me to get the information I required for my bill. Kinders Mill used to be an excellent nursery but sadly this is no longer the case.
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Review from Tomoko S (Mother of Child) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursery provides a homely and yet professional atmosphere throughout baby - pre-school years and the key worker we had was truly exceptional. Our son attended the nursery between 18 months to 4 years 3 months. Thanks to the nursery, our son managed to transition seamlessly to his reception class
and within the first week was awarded for his creative work in his morning class. We also met some wonderful parents through the nursery who we look forward to keeping in touch with. If you want a high quality, tailored nursery care for your children, we recommend Kinders Mill. Your child will leave the nursery confident, capable and curious, ready to face the big school!
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Review from Kathryn H (Mother of Child) published on 18 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended Kinders Mill Day nursery since she was 11 months old. I am pleased with everything about the nursery. In particular, the staff are brilliant, very warm and engaging and my daughter seems to have taken to everyone involved in her care. I would definitely recommend it.
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Review from T H (Mother of Child) published on 25 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am happy with child care. However, I was disappointed with the change of food from organic as this was one of the reasons for choosing this nursery over other nurseries in Hitchin.


I would recommend Konders Mill to other parents. My daughter enjoys attending and loves learning French and going

swimming.
Reply from Rosie Cartwright, Marketing Assistant at Kiddi Caru Day Nursery Hitchin
We are sorry to read that you are disappointed with our new menus. We take great care to provide children with nutritious and wholesome food, prepared by fully qualified professionals. Our menus are…read more
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Review from Liz S (Mother of Child) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been going to Kinders Mill for nearly 2 years. He loves it and we couldn't be happier with our experience with the nursery. The staff are always happy to see him and have taught him lots of stuff. He started out as a shy baby and now he is a confident toddler. His carers have taught him how
to play nicely with other children, share and take turns. He can count and sing lots of songs and loves playing in the garden on the bikes. He gives rave reviews about the food. I have already recommended the nursery to friends.
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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Kiddi Caru Day Nursery Hitchin is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Kiddi Caru Day Nursery Hitchin is calculated as follows: ( (161 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 210 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.895 Points relating to the number of positive Reviews for Kiddi Caru Day Nursery Hitchin is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 number of registered child places is 19. 17 Positive Reviews ÷ 19 = 0.895
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Sarah

Sarah

Job Title: Nursery Manager

Sarah began her career in early years as an apprentice and gathered a wide range of experience through a variety of different roles. Sarah has been a Nursery Manager for 9 years now.


Sarah has a huge passion for working with children and takes pride in ensuring that they have the best start to both education and life.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Kiddi Caru Day Nursery Hitchin to verify any information. View our terms and conditions. Kiddi Caru Day Nursery Hitchin has an Enhanced Service - more info.