Bright Horizons Shortlands Day Nursery and Preschool

84 Martins Road, Shortlands, Bromley BR2 0EF

Bright Horizons Shortlands Day Nursery and Preschool (Formerly Shortlands Little Stars) is proud to be part of the Bright Horizons Family of nurseries which received the Royal Society for the Prevention of Accidents (ROSPA) award in April 2016.

The nursery offers a high standard of childcare and education and provides a happy and secure atmosphere for children aged three months to five years.

A safe and secure garden allows the children to enjoy practising their climbing and balancing skills, using the slides, tricycles, bikes, buggies and balls. The garden also includes a nature/woodland area and a vegetable patch where the children can grow their own vegetables.

An enthusiastic team of professional staff are dedicated to providing the children with the very best opportunities and are committed to the development of each child.

The children also benefit from bespoke Growing Programmes including: Growing Readers, Writers and Mathematicians. Healthy meals and snacks are prepared on-site by the talented chef.

Group: Bright Horizons Family Solutions

Person in charge: Joanne Sadler-Patel (Manager)

Local Authority / Social Services: London Borough of Bromley Council

Number of Staff: 22

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 74

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0745-1830

When Closed: Bank Holidays & between Christmas & New Year

Fees Guide: Please call for information

Directions:

The nursery offers excellent commuter links and is a 2 minute walk from Shortlands Train Station.

Overview

The Review Score of 9.1 (maximum of 10) for Bright Horizons Shortlands Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Shortlands Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for Bright Horizons Shortlands Day Nursery and Preschool is calculated as follows: ( (132 Excellents x 5) + (72 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 215 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.541 Points relating to the number of positive Reviews for Bright Horizons Shortlands Day Nursery and Preschool is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.8 Target = 0.541

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Bright Horizons Shortlands Day Nursery and Preschool has a Review Score of 9.1 (9.104)

Average Ratings

  • Excellent
    11
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Shortlands Day Nursery and Preschool?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Shortlands Day Nursery and Preschool

  • Mother of Child
    14
  • Father of Child
    3
  • Stepmother of Child
    1

Great feedback. Staff are always helpful, truthful with the progress of my son which is great.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Really pleased with how our daughter has settled into nursery and pleasantly surprised at how she looks forward to and enjoys her days there. The staff are great and our daughter is very comfortable with them all.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Likely

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Average Rating:   4.4 out of 5

We have been very pleased with the recent improvements made in the staffing of the nursery. This has been reflected in the general atmosphere and in the progress in our son's development and his engagement.
The pre-school has a fantastic team overseeing the children and we are delighted with the new management.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter has been at the nursery for 18 months since she was 10 months old and really enjoys her time there. She has formed strong relationships with the staff and her key staff workers have been excellent.
The activities in the toddler and nursery rooms have been refreshed and reorganised periodically providing new interesting things to play with.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Likely

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Average Rating:   4.1 out of 5

As a step parent it is sometimes scary taking your step child into an environment where you may feel judged, the staff at Shortlands have been so welcoming of our family and our circumstances - I couldn't praise them more.
We had a rocky start with settling due to my child being very clingy, but the staff were considerate of both mine and my child's feelings at this time.
The nursery is clean, bright and welcoming and all staff are happy which helps the children to settle quickly.
I have and will continue to share the experience I have at Shortlands.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My little one loves coming in here. I like that they are very clean. She learnt more than I expected from this nursery.
Staff are very friendly and polite even with the little ones. I would definitely recommend this place to any parent.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Both my children have been to this nursery and thoroughly enjoyed their time.
Bright Horizons high standards and the lovely people that work there have made my return to work after maternity a painless experience.
There is also a low staff turn-over which is usually sign of a good management.
I have really enjoyed the people working here. The nursery is located next to the train station and opens long hours.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

My little boy loves this nursery, and he is really doing well, learning at a v fast pace and enjoying all the activities. I was impressed from our first visit with the cleanliness, and the professional and really lovely caring staff. The children are always playing happily, and there are lots of creative things they can do, plus a great garden when it is good weather. He also always loves the food!
Would highly recommend.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My daughter is thriving and flourishing at this nursery. Her development has improved massively. She enjoys nursery and looks forward to it on most days. The staff are caring and truly excellent with the kids.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

I am happy with the progress he has made so far. I have noticed the difference at home.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

The staff have been very accommodating and genuinely care about my son. He has grown in confidence and maturity as a result of the care and attention he has received.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   3.7 out of 5

Marketa Cardon, Mrkg at Bright Horizons Shortlands Day Nursery and Preschool responded to this review on 06 Sep 2016:

Thank you very much for your review. We really value your feedback. Please, can I encourage you to share your comments with the nursery team. It's important to us that any areas of concern are addressed and you’re totally happy with the high level of care we provide.

Very happy with this nursery. My 3-year-old is very happy here. Good outside space. Caring staff.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   4 out of 5

I feel like my child's room is a warm and inviting environment. The staff are very caring and passionate about the children. They are also very reassuring. My child always comes away from nursery happy with a new thing she has done each day. The nursery, in general, is a calm, happy and safe environment, which makes me very reassured that my child will be happy in my absence.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Likely

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Average Rating:   4.4 out of 5

I'm so happy to know I can leave my daughter in 2-3's knowing she is well and truly looked after. My daughter is always asking if she can go to nursery even on days she does not go and weekends. All staff in the 2-3's and around the other rooms show so much care and concern for the children and always make us feel welcome.
There's always lots of activities going on all through the day and I really enjoy bringing home my daughters work.
I also enjoy that my daughter goes outside every day in all weathers and on small trips when they can :)

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

When my baby started nursery in February, we had very intense time, the baby was always sick and went only for few a days and cried a lot, but after this very hard moment, my baby was really enjoyed it. He has learned how to eat and drink by himself, he changed his habits in a good way.
What I like the most, is that there is a continued work between family and the teachers. We communicate a lot, they were so supportive when the baby was continuously sick in the first month. I feel now that the nursery is part of our routine and the baby is so happy.
He started to not cry in the morning any more!!! If someone had told me that, I would not have believed it.
So in the end it was the right choice and I have already recommended it to my colleges.

Hope this could help a family or mother to start their baby into nursery, it is very hard moment when you have to separate from your baby, but to have a good team supporting you, can make the difference.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

My daughter joined the nursery a few months ago and I have nothing but praise for the staff. They are very accommodating to my needs, and as a particularly worried parent they put my mind at ease whilst I'm at work. The activities she participates in are great as we do not have the space at home. The updates I receive at the end of the day are very useful too as we can see what and how much she's eaten and slept that day. If you are looking for a place for your child that is flexible, caring, considerate and professional then this is the nursery for you.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

The staff at Shortlands have been fantastic in welcoming our daughter to nursery. She took a little time to settle in, but with their patience and kindness she is now thriving and thoroughly enjoys her days there. The carers have also shown great awareness of the needs of us as parents, understanding and supporting us as we get to grips with nursery life.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Both my girls went to this nursery. Although my standards were quite high coming from NZ it was the only nursery that could accommodate both my girls. After not expecting too much I have been really impressed with them and the staff. The turnover is very low and the environment is excellent compared to others I looked at. One of my daughters took a while to settle but the staff always gave her reassuring cuddles. Both girls were happy and well fed. They did loads of creative activities.

How likely would you be to recommend Bright Horizons Shortlands Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

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Vacancies

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Staff Profiles

Joanne

Joanne Sadler-Patel

Job Title: Nursery Manager

Joined: 2006

Description:

I qualified in 1997 by gaining my NVQ Level 3 in Child Care & Education. After qualifying I have worked in several roles in various nurseries across London and the South East. I joined Bright Horizons in 2006 as a Nursery Manager and managed several sites until I left to have my son in 2011. I couldn’t keep away for long and returned to Bright Horizons in 2014 after spending 3 years at home enjoying parenthood. In 2015 I had my daughter who attends nursery with me every day. As a parent I understand how work life balance is important and Bright Horizons have always been supportive in providing that. I am passionate about providing a safe fun learning environment where children can flourish.

Kirsty

Kirsty Field

Job Title: Deputy Manager

Joined: 2011

Description:

I started working for Bright horizons in April 2011, and joined the Shortlands team May 2016. I started off as a nursery assistant and have worked my way up to a deputy manager position. I have a level 3 childcare qualification; I am always keen to gain more knowledge and experience. I have a passion for providing children with the best starts in life. I support the team in continuously improving to be the best nursery it can possibly be. Once we reach one goal we will make sure we are reaching for another.