Toad Hall Nursery Chessington

74-76 Bridge Road, Chessington KT9 2EP

Toad Hall Nursery Chessington is a childcare service that looks to reward the confidence parents place in the nursery with an advantageous programme of early years education for their children, within a safe and pleasant facility.

Staff are well-qualified in safeguarding the well-being and health of children, ensuring that any individual needs are accounted for within the service, while pursuing trusted methods of active learning and physical development.

Toad Hall Nursery Group deliver high quality childcare and they ensure the welfare of each and every child by providing a secure and safe environment where children are encouraged to be healthy and active learners. Fresh food is prepared daily and all meals are nutritionally balanced.

Highly qualified staff will enable all children form secure attachments which ensure healthy emotional development and children are able to extend their learning in a calm and relaxed manner therefore preparing them for the life ahead.

Group: Toad Hall Nursery Group

Person in charge: Emma Ockenden (Manager)

Local Authority / Social Services: Royal Borough of Kingston upon Thames Council

Number of Staff: 28

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 78

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Directions:

Centrally located in the heart of Chessington in a converted chapel, the nursery can be found in a private residential area set back from the Bridge Road on the corner of Padbury Rise. Chessington railway station is a few minutes’ walk away and the A3 and M25 are easily accessible.

Overview

The Review Score of 9.4 (maximum of 10) for Toad Hall Nursery Chessington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Toad Hall Nursery Chessington in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.575 for Toad Hall Nursery Chessington is calculated as follows: ( (214 Excellents x 5) + (120 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 348 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Toad Hall Nursery Chessington is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 13 Reviews ÷ 15.6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Toad Hall Nursery Chessington has a Review Score of 9.4 (9.408)

Average Ratings

  • Excellent
    18
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Toad Hall Nursery Chessington?

  • Extremely LIKELY
    28
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Toad Hall Nursery Chessington

  • Mother of Child
    22
  • Father of Child
    6
  • Grandfather of Child
    1

My daughter loves her time at Toad Hall and especially her key worker who she talks about even when she hasn't attended.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   5 out of 5

From the first time we visited Toadhall in Chessington we got a good feeling about the place. The management and staff are lovely and approachable and provide an excellent service.
Our son really looks forward to going there each time, since there are so many activities going on. Over time he has built a lovely relationship with his Key Workers and has made many friends.
We receive regular photos and updates which makes it really easy to see our son’s progress.
Overall we are very satisfied we chose this nursery and would definitely recommend it to others.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

Toad Hall Nursery is the most incredible nursery I have come across. The staff are extremely friendly and attentive to each child's individual needs. My son has been attending the nursery since September 2017 and he has loved it there ever since and its somewhere I feel comfortable to leave him for a whole day knowing he's happy, entertained and fed with wholesome food.
The managing staff are amazing and know every child by name and will answer any questions or concerns I have in the most professional and kind manner. Its the best decision I've made to send my son here and I will recommend this nursery to everyone.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

Emma Ockenden, Manager at Toad Hall Nursery Chessington responded to this review on 21 Mar 2018:

Thank you for your kind review and if there is anything we can improve on please let us know. We endeavour to give the children the best start in life and it is nice to see that your little one is embracing this.

My son has been going to Toad Hall since July 2016 and loves it there. The staff are lovely and my son’s key workers have all been/are wonderful. The nursery has also recently gone through a refurb so all of the rooms and equipment are new and fresh and they constantly seek to make new improvements. They have done a fab job on the new gardens too. I love receiving regular pictures and updates on how my son is progressing and would definitely recommend this nursery to a friend.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.4 out of 5

Staff are friendly, approachable and knowledgeable. They provide a wide range of toys, books and guided activities to help children progress. The care provided is tailored to the individual needs of the children, who on the most part seem calm and happy.

It's been much easier for me to return to work knowing that my child is being well looked after and that they are helping him to develop new skills.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.7 out of 5

My son has been going to the nursery since Sept 2016. We really liked the nursery and have had no problems. Our son appears to be doing well, he has progressed well with his walking and speech and I think this is due to the staff and learning from other children in the nursery. He seems to be interacting well and is not shy. He is always happy to leave me when I drop him off and I get to see the activities he does during the day through the ParentZone app.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.7 out of 5

My son has been at this nursery since he was 9months old. He is now 16 months and has thrived since being there. I looked at other nurseries and childminders but fell in love with this nursery as soon as I saw it. It felt open and had lots of natural light. The babies have their own garden which is being redeveloped. The staff are very friendly and attentive and always approachable. I am kept updated with my son’s activities through a ParentZone app and his day book. I feel I can ask the staff anything and work together for anything concerning my son such as reducing his bottle and dummy usage.
He gets to do lots of messy play activities and gets to go outdoors and trips to the library and park. They have someone come in and sing with them.
He eats very well and the range of meals is good, all cooked fresh and healthy with lots of fruit and veg.
I highly recommended this nursery and staff especially two ladies in blossoms room.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

As I'm sure is the same with most new parents, we were worried whether we were doing the right thing when our little man started here at twelve months. But the way that he was (and we were) treated by the staff in the babies room really put us at ease.
He's now just turned two and we've no doubts at all. Even if he's not in the best mood when we drop him off, the way that he approaches the staff shows that he's really comfortable around them and he seems to be developing really well. They seem to have lots of activities to occupy the kids (some of which we've been told that other nurseries would charge extra for) and the use of the Parentzone app is great - meaning we get to see photos of what he's up to and comments on his development every now and then.
Have to add that the staff are really friendly and welcoming - get an update of what he's been up to every day and any queries are responded to really quickly. Definitely happy with our decision.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter had been going to Toad Hall in Chessington since she was six months old.
She has grown and learnt so much in the last year, becoming more confident and independent and has been exposed to so many new things. She is so happy to arrive every morning and it makes a huge difference knowing she always has a great day.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

Great activities for kids. Very friendly, qualified and understanding staff. Good to see them giving personal attention to kids when kids are a bit cranky.

Regular catch up sessions with parents helps to track progress and identify any gaps.

Place has been refurbished recently and continuously kept up to standards.

Will definitely recommend this to parents who are busy with 9-5 jobs.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

Our child has been attending nursery for only a couple of months so far and has settled in really well. We can already see his confidence growing and are happy with the progress he has been making. We appreciate the online updates that we get. It’s great to see what activities they have been up to that day. All the staff are friendly and competent and our child seems to have connected well with them. The facilities are clean, tidy and well maintained and it’s great to see that the outside space is being refreshed.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

Moving our son from his old nursery to Toad Hall last year was somewhat nerve-wracking for us. We didn't know how our son would react but I needn't have worried as the team at Toad Hall have been amazing. My son has settled well and his development has progressed wonderfully. Toad Hall offers a variety of activities daily to keep the kids busy and interested and they often hold events to include the parents too, most recently the Christmas fair.

The manager obviously cares about her role, her team and the kids in the nursery. I'm very happy to have my son attend Toad Hall and know that he'll do wonderfully there before starting school in a few years.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.9 out of 5

Staff very pleasant and helpful. Nursery newly refurbished and very much improved. Excellent daily feedback given, our child loves going to this nursery. Highly recommended.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.3 out of 5

My daughter loves coming to this nursery. Her transition from baby to toddler has been a very positive experience for us so far. I find the nursery has a wide range of activities for the children. The staff are also very professional and pleasant to deal with. The introduction of Parentzone website has been particularly useful for us as it documents and informs us on our child's progress.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4 out of 5

My daughter has recently started in Stars room and I am so pleased with the nursery and the staff, they go out of their way to make you feel comfortable and happy to leave your child in their hands. Amazing.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   5 out of 5

The manager and her team have done a brilliant job. The enthusiasm and zeal they portray each day of providing a better environment for the happiness and learning of the children gives me confidence. Shout out to all the hardworking staff over at Toad Hall.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.4 out of 5

Very friendly staff. The children always seem so happy. Lots of activities to keep the children entertained and stimulated.
Staff are very approachable always willing to help. Regular feedback is given every day. Highly recommended nursery.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   5 out of 5

My daughter has just started, the key worker she has is very reassuring and informs me of any little thing my daughter has done I'm very impressed and pleased with this choice of nursery. The nursery is very safe with lots of security measures to ensure the children's safety.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   5 out of 5

This is an excellent nursery where my son is happy and well cared for. He started in the baby room and has recently had a very smooth transition to the toddler room. The nursery has good communication with parents. I have a book completed each day stating my son's activities and what he's eaten. The nursery holds lots of events such as Christmas Fayres, Red Nose Day activities. Both my husband and I are very happy with our son's care and development at Toad Hall.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.7 out of 5

I have been very impressed with Toadhall at Chessington since the new manager took over. She has made me feel at ease with the way she manages the nursery and her team. The staff are very friendly and informative, and the children are always busy doing fun activities. The manager and the staff are very accommodating and can't do enough for you, the staff are very approachable if there is anything to discuss and bend over backwards to help you, and suit their services to your needs.
The staff have thought very carefully about the resources for the children and they have lots of choice of equipment to play with and learn from. I would definitely recommend Toadhall Chessington as a fabulous nursery. Thank you for all your hard work the manager and her team :)

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.3 out of 5

I have been delighted with Toad Hall and the excellent service provided. In the year and a half my son has been attending, I have watched him blossom and it's highly due to the excellent staff and nurturing environment provided. Management are accommodating and involved, the staff are capable and mature (whilst being a lot of fun) and the overall environment is safe, clean and welcoming. I can't rate it highly enough.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent nursery in any way you want to describe it. They have refurbished it with new toys and furniture and rugs and new learning things. Staff are excellent. My little girl loves it there and she enjoys this safe delightful nursery very much. Hopefully it will get an outstanding achievement by Ofsted report.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   5 out of 5

My girl is happy to come to nursery and some evenings she doesn't want to go home!
Staff are friendly and all the kids look happy.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   3.7 out of 5

Great nursery for both older and younger children. Both my daughters look forward to attending nursery and they are very well looked after. The staff are great and provide detailed feedback at the end of every session.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.3 out of 5

Staff very friendly, always helpful and seem to care about each of the children. My daughter and nieces love coming to the nursery. The range of activities for the pre-school children is great - especially Sparkles and Football coach which my daughter adores.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.6 out of 5

Our son has attended Toad Hall for 3 years and our daughter for 5 months. Both children are happy and enjoy attending. They now have great staff in place and fun structured activities. Friendly and welcoming.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   3.9 out of 5

My son has been at Toad hall bridge road for 18 months, for a majority of that time we have been happy. The staff have been warm and welcoming and mother-like to him. Hes now moved into pre school and the nursery has been involved with many changes of management and staff, during the changes we struggled as a family, though we are now pleased to say that the nursery is better than ever. The staff are professional and experienced, they are working hard to catch up and make the nursery the place we all want all our kids to go. Thanks team.

I would like to see sun shades and mandatory hats outside, and a effort to use alternative or no sweeteners in the children's food.

How likely would you be to recommend Toad Hall Nursery Chessington? Likely

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Average Rating:   4.2 out of 5

My daughter has been at Toad Hall for just over a year. She loves being at Nursery and I have always felt that she has been well cared for and well fed, despite the large turnover of staff, which has been a problem. Since the new management took over in the summer, things are becoming more stable and there has been much more encouragement for parents to get involved with the Nursery. The recent EYFS evening for parents was a great opportunity for us to see some of the learning activities the children do (and experience them ourselves - I will never look at cornflour in the same way again!!). Since moving into the next group, my daughter's learning has developed massively in a short space of time, and I think this is mainly down to the learning activities the nursery offers, but also partly because they provide opportunities for her to mix with older children. We are happy with the Nursery and hope that the current staff will stay!

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   4.3 out of 5

Since new management has begun there has been a great effort to improve the nursery. They are struggling to find full time replacement for a key staff member who has left. Not sure if it is an industry shortage of good staff, or a problem with the nursery. I am pleased to know that they are looking for the 'right person' not just anyone.

How likely would you be to recommend Toad Hall Nursery Chessington? Extremely Likely

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Average Rating:   3.8 out of 5

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Vacancies

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Awards / Recognitions

December 2013

'Good Egg' Award

Recipient: Toad Hall Nursery Group

Date: Sunday 01 Dec 2013

more details

Job Vacancies

Staff Profiles

Emma

Emma Ockenden

Job Title: Nursery Manager

Joined: 2012

Description:

I have been working with children and families within the Early Years sector for 16 years.

I am fully qualified having gained my BA Hons Degree in Childcare and Education in 2010. It is my responsibility to ensure that your child is fully cared for and enjoys their nursery experience. I lead a team of 14 amazing staff, who are all committed to provide quality care and education for your child. We are registered to care for 57 children in the nursery.

I consider it to be essential that myself and the staff work in partnership with you, as the parent or carer of your child. We hope that we can demonstrate our vision and approach to childcare by welcoming you to our nursery.

I look forward to meeting you soon, and if you have any questions – please don’t hesitate to get in touch!