Bright Horizons East India Dock Day Nursery

3 Newport Avenue, Virginia Quay, Docklands, London E14 2ED

Part of Bright Horizons portfolio, East India Dock Day Nursery accepts children from three months to three-years-old, offering automatic progression to the electron building for preschool education for children aged two to five-years-old.

The nursery has specially designed rooms equipped with fantastic resources and a dedicated and experienced team of practitioners. Located in a secure residential area and next to a local park, there are many opportunities for the children to explore outdoors and to be taken on regular walks into the local community.

The rooms are geared around safe-play and is equipped with areas such as a book corner, sensory exploration, music and movement. The nursery has a free flow garden, giving children many opportunities to take part in the outdoor activities, encouraging them to learn, explore and discover the world around them.

Children take part in Bilingual Beats sessions, teaching them Spanish French (which is taught by a staff member).

All meals at the nursery are freshly prepared and cooked on-site and menus are planned to provide the children with a nutritionally balanced diet throughout the week. The cookery club allows children to participate in preparing snacks with the nursery chef.

Group: Bright Horizons Family Solutions

Person in charge: Alexandra Keys (Nursery Manager)

Local Authority / Social Services: London Borough of Tower Hamlets Council

Number of Staff: 32

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 75

Age Range: from 0 years 3 months to 3 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & Christmas

Directions:

The nursery is located under a minute away from East India DLR station and 3 minutes to Canning town for the jubilee line and 10 minutes from canary Wharf.

Visiting:

Located in a walking distance to Canary Wharf (about 20 minutes walk)

Overview

The Review Score of 9.7 (maximum of 10) for Bright Horizons East India Dock Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Bright Horizons East India Dock Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for Bright Horizons East India Dock Day Nursery is calculated as follows: ( (154 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 216 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons East India Dock Day Nursery is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 17 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bright Horizons East India Dock Day Nursery has a Review Score of 9.7 (9.699)

Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons East India Dock Day Nursery?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons East India Dock Day Nursery

  • Mother of Child
    10
  • Father of Child
    8

My son started his journey with Bright Horizon East India Dock Nursery when he was 9 months. He settled in fairly quickly and love being there. The carers are amazing and very friendly, caring at the same time supportive and sincere. Its been almost a year. Their health and safety standard, food standard and the most important one is their child handling strategies and policies are top class! I would highly recommend this nursery to all.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son had a great time in Dec with the meticulously planned Christmas Party and CArol singing event.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Likely

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Average Rating:   4 out of 5

Bright Horizons East India Dock Day Nursery is a lovely nursery to bring your child to. The staff are so friendly and talk to you with kindness. They look after every child with care, even my daughter. She loves coming to nursery playing, interacting with staff and peers. At Bright Horizons East India Dock Day Nursery, the events they do are so good for parents to stay and get involved with along with other parents and staff members. Management are so helpful and very good at what they do for the children and the nursery.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The nursery is very welcoming for both parents and child. Staff are caring and work towards the needs of each individual child. Very upbeat even on difficult days.
My child is always happy and loves the activities and all the food.
I've seen my daughter advance and there is definitely a focus on development in social and intellectual areas.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

The Nursery has been brilliant for my daughter since she was 8 months old and has made sure that she’s both nurtured and challenged up to now at 2 1/2 years old. They are thorough in informing us about her progress and they are very kind to the children.

My daughter’s development has been rapid at the nursery and she loves it there. I would definitely recommend.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

I have to commend the staff in the Rising 3's room. Ever since our daughter attended the class, they have done everything to ensure she has settled in well. They have kept me informed and been courteous at all times. They are always helpful and the team dynamics work well, as I've got to know several of the staff members in the group. A huge thank you to the amazing team that always makes me feel reassured that our little girl is in 'safe hands' and will enjoy her day!

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.2 out of 5

I am extremely happy with the services and education Bright Horizons provides to my daughter. She has been going to the nursery for over 1 year now, and she has developed so much. I think when a child looks forward to going to school and doesn't want to go home when the time comes, it is a good sign. Staff are amazing, professional and reliable. Food menu and options are also great. I would definitely recommend Bright Horizons to any parent looking for an amazing and friendly environment.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son thoroughly enjoys attending East India Day Nursery. Since he first started I have seen a tremendous progress in his development and learning. The staff are very professional and caring. I am so pleased with the Nursery that I have already recommended this Nursery to a friend who has now recently enrolled her daughter to attend this nursery.

Great thanks to all at East India Dock Day Nursery.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

We have had two children in this nursery and they have both been really happy and well cared for. Our youngest is nearly 2 and has formed a great bond with the staff, who are friendly and caring. She is excelling in her learning and loves coming to nursery. The outside space is great for central London, and the menu is varied. Our daughter always eats better at nursery than she does at home! We would definitely recommend East India Dock Day Nursery.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter has had a wonderful time at this nursery. I am happy with the progress so far.
One thing I felt that the variety in the vegetarian food (we being vegetarian) needs improvement .
Overall, the standard is very good .

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Likely

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Average Rating:   4.4 out of 5

The nursery is great! The stuff are very friendly and they look after every child with great care. There is always a lot of entertainment for kids available, from messy activities, to book reading, playing outside etc. The staff are always helpful and always willing to cooperate with parents on what they want their children to focus on in terms of their development. Comparing to other nurseries in the area, the space is huge, there is an outdoor garden and a communal garden where kids can run and play as well as riverside walks etc.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter is part of a community at East India Dock; the staff all make her feel welcome and she has made some great friends - some inseparable with some of her first words being her friend's names. I am really happy with how she is developing and looked after. I couldn't ask for more.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My child has been attending this nursery for the last 5 months and I've been very happy from the day she settled. This is the first nursery she's attended and the main staff in her room have taken a lot of care to ensure she settled well in the first few weeks. I have never worried about my child during the day and the staff always provide detailed feedback about her day when I collect her. I've received good feedback in respect to my child's development - good to know that they track this and support her development. Having consistent staff helps with this.

My child looks forward to going to nursery and appears to go in happy and leave happy each day. I've been impressed that all staff (not only the ones in her room) know her by name and greet her in the mornings and when we leave. The managers are often visible at the nursery and available to answer questions.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

As with other parents, we also had a dilemma of which nursery and an initial scepticism of whether our child will settle down well or not.
Although we have a nursery next door, we preferred Bright Horizons (aka my nursery) due to word of mouth and we must say it was a very good decision. The staff provided a great deal of support and took every measure to ensure our child's requirements are met and he settled down well.
Thanks to all the staff.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

I would like to give my appreciation to the baby room team for looking after my son while he was settling in there and for reassuring me every time I called or met them. Such hard work they do in the baby room.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4 out of 5

Bright Horizons East India has surpassed our expectations - the staff have been excellent, very enthusiastic, very caring and very good with our daughter who has developed greatly since joining the nursery.
The facilities are of a high standard and are well maintained - and the menu consists of fresh food, which changes daily.
Overall, we have had a very good experience and would recommend the nursery.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Leaving your child at a nursery requires a lot of trust and the team at East India Nursery have actually won our hearts. They treat children like family and take excellent care of them. Highly recommended.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

We love this nursery, the staff really care about the children and our daughter is constantly learning new things. Most importantly our daughter skips into nursery every morning and has a great time with the staff and all her friends. She started there at 8 months which was hard for Mummy, again the staff were very caring and made it as easy as possible for all of us.

How likely would you be to recommend Bright Horizons East India Dock Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

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Staff Profiles

Alexandra

Alexandra Keys

Job Title: Nursery Manager

Description:

I came to London in 2011 to complete my BA in Teaching (Early Childhood Education) through a study abroad programme. After completing my degree, I returned to America where I worked for Bright Horizons for a short time. I returned to London in 2012 to complete a Masters degree in International Child Studies.

I worked for My Nursery as a nursery nurse, then worked my way up to Manager. My Nursery was acquired by Bright Horizons in December 2015. I have two children, Poppy and Sophie. I am passionate about early years and ensuring children are provided with every opportunity to develop and learn through play.