Bright Horizons Canada Square Day Nursery and Preschool

20 Canada Square, Canary Wharf, London E14 5NN

Part of the Bright Horizons family, Canada Square Day Nursery and Preschool (formerly Little Unicorns) offers large, spacious rooms, each tailored to the different age groups of the children. The nursery also boasts a large play room (including a life size train) and a library.

The nursery offers a wide variety of engaging activities, which encourage children to learn and explore in a home from home environment. Children are well-prepared for the transition to school with the unique Bright Horizons Ready for School Programmes, including Growing Readers, Writers and Mathematicians.

Canada Square Nursery has drop off and pick up areas above the nursery entrance and is located at the east end of Canary Wharf. It is easily accessible from the DLR and Jubilee Line stations.

The team of enthusiastic childcare professionals were happy to achieve a 'Good' rating by Ofsted in June 2013. Bright Horizons portfolio was proud to receive the Royal Society for the Prevention of Accidents (ROSPA) award in April 2018.

Group: Bright Horizons Family Solutions

Person in charge: Emma Van Rooyen (Nursery Manager)

Local Authority / Social Services: London Borough of Tower Hamlets Council

Number of Staff: 30

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 100

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Directions:

Canada Square Nursery is located next to the Jubilee line exit and Canary Wharf shopping mall with easy access to also explore the docks.

Overview

The Review Score of 9.5 (maximum of 10) for Bright Horizons Canada Square Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Canada Square Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.528 for Bright Horizons Canada Square Day Nursery and Preschool is calculated as follows: ( (193 Excellents x 5) + (79 Goods x 4) + (20 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 299 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Canada Square Day Nursery and Preschool is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 23 Reviews ÷ 20 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Bright Horizons Canada Square Day Nursery and Preschool has a Review Score of 9.5 (9.528)

Average Ratings

  • Excellent
    16
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Canada Square Day Nursery and Preschool?

  • Extremely LIKELY
    19
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bright Horizons Canada Square Day Nursery and Preschool

  • Mother of Child
    21
  • Father of Child
    4

This is an excellent nursery - I'd have no qualms in recommending to anyone!

The staff in Baby room 2 are outstanding; they are very caring, affectionate, friendly, professional, knowledgeable and always have time to talk regarding my child.

Every day children are prepared fresh, balanced meals – which are excellent.

Facilities wise, the nursery is very modern and very well equipped. Learning and activities are excellent and every week/month there are different events with a specific focus.

Whilst the nursery does not have an outdoor space attached, this is not an issue as the children are taken out daily (pending weather of course!) for exercise and fresh air.

The management team are excellent; they are very approachable and competent in dealing with queries or issues.

I have nothing but good things to say about this nursery.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

I could not be happier with my choice of nursery. My 8 months baby boy loves going to nursery, staff is lovely, caring and friendly.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Excellent nursery
They don't have an outside facility but they always try to take the kids to a nearby parks in which my daughter just absolutely loves is

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

Bright Horizons Canada Square is really good. Their staff are really friendly and caring. They are always willing to take time to talk with me and give good updates on my child's day and needs.

They are in a convenient location and I also like that they have convenient hours, easy drop off and easy pickup.

I would definitely recommend Bright Horizons at Canada Square.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.8 out of 5

1. Location - spot on!
2. Management - good communication with all the management team. They even know me by my first name.
3. Toddler 1 Room - I like two members of staff in particular because they work hard and are good at what they do. I will always remember the day when I visited. One of them was painting on a child's foot then transferred it onto a piece of A4 paper and turned it into a picture of a penguin. It was very impressive, not only the skills but also how calm both she and the child were (we all know it that age group, most kids always run around), it takes a lot to do what she did. Both girls were very patient with my son when he first started and I know they have made a lot of efforts to help him settle in and welcome. I really appreciate it.
4. There are a lot of nice and friendly staff there who make you feel comfortable to leave your child with them even though my son is not in their class yet. Many thanks.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

I am very happy with everything offered from the start of the day till I pick my child up. One thing I really like is cleanliness and hygiene, which had been my biggest worries before joining this nursery. Nursery is very well maintained, lots of activities, well planned day and very welcoming staff. Thanks to everyone here in supporting my child grow well in a safe and happy ambience.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

A good nursery with a very convenient location. The only disadvantage of the nursery is not having a garden or outside space.
We are happy with this nursery and my son loves the staff there.
From pricing perspective a little on the expensive side, but compensates this with the location.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.9 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Canada Square Day Nursery and Preschool responded to this review on 07 Feb 2018:

Thank you for taking the time to submit a review.

The Nursery take great pride in their indoor garden and would like to reassure all parents that the children from all rooms go on daily supervised walks around the wharf to ensure they are getting plenty of fresh air during the day.
If you do have any concerns please do speak to the Nursery Manager about this.

Kind Regards
Katherine

The team are lovely, they genuinely look to go the extra mile. I cannot fault them and would highly recommend (and do) to my mum friends looking for a nursery.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

My son started last month and he has settled in really well. This is attributed to the care and high standards of the staff.

The staff are friendly and always take the time to speak to you about the day.

It’s a very welcoming environment and child friendly. There are lots of activities for the children. We couldn’t be happier with our choice of nursery.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

I currently use the preschool back up care for my 4-year-old son. He started in the another nursery when he was 13.5 months old. When we left in September 2017 for a new school nursery, we needed back up care for when the new school were closed for school holidays. We chose Bright Horizons based in Canada Square as my son had previous play sessions whilst at the previous nursery, so I'd know he'd be familiar with the environment. We wanted a larger setting for him as he got older, so Canada Square is the perfect option for him. Since using Canada Square back up care in October 2017 and December 2017, he has really enjoyed his time there and looks forward to going in the morning, which is a good sign. We also know the deputy manager from his time in the other nursery, so it was lovely for him to see a familiar face at Canada Square. The practitioners I've met in the preschool room and around nursery have all been very upbeat and positive, always a cheery greeting when you drop off or pick up.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

We've been sending our children to this nursery since 2013. It has since become a part of the Bright Horizons and we've seen a lot of changes over the years. That said, we have been very impressed with the latest manager and feel that there is a lot more stability now than there has been over the last couple of years. Our son likes going to nursery and the staff are always available for a cuddle and comfort. It's not perfect, but our children are confident, comfortable talking and interacting with people and are extremely sociable, all which can be partly attributed to the way the nursery treats the kids.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

It's nearly one year since my son joined this nursery. I like the nursery, the staff are amazing, they are very caring. The food is great here. My son really enjoys his time spending here.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

Very pleased with the care, love and fun my son experiences on a day-to-day basis. I am also happy with the range of activities and learning opportunities available to him.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Great staff. They have made my son feel extremely welcome. I am confident that he is safe, very well cared for and stimulated.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.9 out of 5

My son, who is ten months old, has now been with the nursery since September 2017. There has not been a day when he is not smiling when we arrive in the morning.

The staff, who take care of him (Baby Room 1) are excellent; they are caring, confident, loving and dedicated to their work.

The activities are varied, fun and help my son to explore new things.

The food menu is excellent, it is made on site, based on nutritional ingredients and fun. Compliments to the chef!

Since there is no outdoor playground, I am glad that they take out the children once per day. It always looks like an adventure and the children seem to love it.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.7 out of 5

My daughter went to this nursery from when she was just one and left at three. When she started it was still under previous ownership and was amazing.

I had to take my daughter out of this nursery after months of trying to communicate with management and staff (I had to remove my daughter who was deeply unhappy.)

The poor experience I had could have been due to the management transition but a lot of it has to do with the level of experience staff have in the nursery and poor communication with parents and staff for handover.

My daughter is flourishing in another nursery. I waited several months before leaving the nursery but also leaving this review. I have since spoken to other parents recently who confirm that there has been marginal improvement in communication or care.

I hope this nursery improves. It has some great staff that are being let down by others and it’s a shame as was such an amazing place once.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Unlikely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   2.5 out of 5

Back up care, very happy with the service I received with the care from the staff, who were very helpful in sorting out my care and were on standby if there were any problems.
My son had a fun, exciting day and learnt lots of new things. I will definitely recommend this nursery to others.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

My little boy joined Canada Square (previously Little Unicorns) when he was 1. In the early days it was hard for him but thanks to the amazing efforts of the staff he eventually settled. He's now 3 and we recently relocated, and we've moved him to a local nursery. During the 2 years he was at Canada Square he grew from a little timid baby to a confident toddler. He loves going to nursery, he loves playing with his buddies and most of all he loves his practitioners. It was heartbreaking to move him out and once again we were worried about how he would settle into a new nursery. Amazingly he was settled within 2 weeks and by the third week, he was back on a full-time schedule! I believe this was all thanks to his amazing practitioners who had (from day one) consistently made his nursery experience a positive one, and so when joining a new nursery he took to it like a duck to water. The staff have really helped shape our little boy into the confident toddler he is today. Thank you.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

My children have been at the nursery since they were less than a year old. The care of the practitioners since then has been excellent. The environment is very nurturing and the children all well looked after. They are kept engaged with a number of activities and the learning and development is excellent. There has been some management issues but I am glad that the management has responded to parents concerns really quickly. I am overall very happy with the nursery.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

The nursery is such a lovely environment for kids from very young age up to pre-school. The staff are extremely kind, friendly and warm. My daughter who is nearly three has been here since she was 8 months and the first thing she asks for when she wakes up is that we take her to nursery.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

Clean nursery, friendly and caring staff. More wiping of snotty noses would be good.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   3.9 out of 5

Bright Horizons take great care of my toddler, he really looks forward to nursery each day and has made excellent progress in terms of language and physical development.
The practitioners work with me and my husband to ensure consistent care and practices at home and at nursery.
I am very happy I chose Bright Horizons as my son's nursery. I can relax knowing he is safe, happy and challenged each day.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

The key strength of the nursery is the staff, they are superb. Highly professional, always tuned into the needs and development of each child.
Our son was in the starter room from 4 - 16months, 5 days a week and we could not have wished for better, more fully engaged care. The staff in that room gave him an excellent start in life and those in the toddler room are continuing in the same vein.
Communication with parents is extremely good - staff take the time to tell you about your child's day on top of written feedback.
Our son has high-quality time at the nursery and has formed important bonds with the staff there.
We have been extremely pleased with the provision and have absolute confidence in the nursery's staff.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.8 out of 5

Nursery teachers are generally very warm hearted and caring.
They are observant and seem to know my child very well. My daughter enjoys her time in the nursery.
Price wise - to consider government funding for children at 3years and to ensure alignment of prices with similar Bright Horizons in Canary Wharf.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.3 out of 5

My son has attended the nursery since he was 10 months old. He is now 4 years old. He has built many wonderful relationships with the practitioners and has also made some key friends within his home room. The only thing I would mention as a negative is my son is a fussy eater and the nursery will not let me bring food from home to the nursery for him to eat. I take time out to go to the nursery to ensure he has something to eat at lunch time as don't want him to be hungry. The practitioners do really encourage him to eat the nursery food but he is not always very keen.

How likely would you be to recommend Bright Horizons Canada Square Day Nursery and Preschool? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   4.1 out of 5

Submit a Review for Bright Horizons Canada Square Day Nursery and Preschool

    • We welcome parents/individuals responsible for a child to submit reviews to daynurseries.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the day nursery provider will not be accepted).

Your Review & Rating

This information will be published on the website, the day nursery provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to day nursery providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the nursery)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on daynurseries.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet