Bright Horizons West Hampstead Station Day Nursery and Preschool

Really happy with all the staff who take care of my daughter in 2-3s. The staff go above and beyond for all the children within the room and provide excellent support and development opportunity for the children.

Overall, this is a welcoming and respectable nursery with good parent partnership and exceptional care for the children.

I think the only part to improve is the food menu for kids with allergies to have a better variety and balance of nutrients.

Thank you all for supporting her in every step and phase she goes through

My little one has been going to the nursery since she was a year old, and the nursery has been absolutely amazing! She started during Covid, and they managed the transition super well. Even now, they are super attentive, and the staff always make the time to answer any questions we may have. They also always give very insightful updates at the end of the day.

I find Bright Horizons, West Hampstead to be a lovely environment for my daughter and I can see she is genuinely happy. She is always happy to see the staff and her friends. They do lots of activities like painting, learning, role play and outdoor activity. I like the updates on the app and I find that the team are always friendly and very engaged with my child. I like the emphasis on learning about other cultures and religions too. There were some issues earlier in the year, which seemed to be down to staff shortages with covid, but when this was raised, it was dealt with and there was a strong improvement as a result, which is positive. Overall, very happy. It is a shame there is no sibling discount, but I understand this is a policy set in place for some time. Would definitely recommend.

Great teachers and team who care and do a great job supporting and helping the kids to learn. Variety of activities for the kids. See the child for who they are and appreciate that each one is different and special.

We joined this nursery in December and the teachers and everyone has been wonderful. My daughter adjusted very quickly and now enjoys going there every day! The food is great and the room/garden is very spacious.

I send my kids there five days a week and they have developed incredibly since they have started. The staff are very friendly and always keep us updated on what they have been achieving.

My daughter had attended this nursery since the age of two and a half years. I did worry how she would settle but was delighted at her response to the warm environment. She has made many new friends there and had flourished. She has also made strong relationships with the staff. Since lockdown, the parents have not been allowed in the building (understandably) and I do miss seeing my daughter interact and having such fun. But I’m grateful the nursery remained open. We have had a very positive experience and I’m glad we chose this nursery. I feel my daughter has had an excellent early years start and we will both be sad to leave for school. Thank you Bright Horizons.

The nursery settled my child very well despite the short period till he was comfortable and enjoyed his time at nursery. He remembers the name of his primary carer very fondly. It was very sweet of the staff to make a farewell card for him which was most appreciated. Many thanks!

Both my son (3) and daughter (7) attended West Hampstead Station Bright Horizons since they were 6 months old. The staff have always been professional and caring. It’s clear the teaching staff adore the children and work hard to develop and nourish them. Both my children enjoyed their time at the nursery, evidenced by their daily smiles at drop off and collection. The management team have been equally excellent, welcoming and professional and handle changes well (eg. Covid and staff changes). Although the nursery is more expensive than some others in the area, I have never once regretted the decision to send both my children or contemplated another setting during their Early Learning stages. I would definitely recommend this nursery to others.

Both my kids have been at the nursery for this year. There has been a management change since a year ago, that tremendously improved our experience. Teachers have been amazing, really caring for our children and help them learn and grow. Our kids were very happy at school - leaving the building singing! Also during the Covid period, there was extra cleaning and safety measures taken.

Both my daughters have been attending Bright Horizons West Hampstead Station Day Nursery and they have been enjoying it a lot. They have developed well, enjoying a lot the different activities and games. The staff is always helpful and takes good care of the children.

My only constructive criticism would be about the quality of food and level of nutrition in the meals e.g pasta, bread, crackers etc prior to the pandemic the quality of the food was much more varied.

Our child has thrived since attending West Hampstead Station Nursery. He has full varied days and lots of time outside, which was very important to us. The staff are excellent, as is the communication even in spite of Covid restrictions in place.

I could not recommend this nursery more. My son has been at the nursery for almost 2 years and I've seen him grow leaps and bounds. Given that he's allergic to many things, he is well looked after by staff, who are all just lovely! However, we did struggle a bit in the beginning with getting his name put up on the allergy board and his name on his coat and bag hanger, but once that was resolved, everything was wonderful.

However, all in all, the staff are very pleasant and the hours are convenient for working parents. My son looks forward to going every morning so I am happy with that.

My son is happy, so I am happy.

We've seen positive changes with the new management team but there could still be more effort made to communicate with parents - pictures during the day and personalised comments and feedback. It still feels a bit like processes are not consistent and that more staff is needed. They also could make an effort in terms of the variety of menus offered to children and healthier options. Otherwise a nice space, kind staff and always many fun activities keeping the children happy. Convenient opening hours for working parents.