Active Learning West Hampstead (London)

88 Compayne Gardens, West Hampstead, London NW6 3RU

Active Learning West Hampstead (London) is part of the Bright Horizons portfolio which received the Royal Society for the Prevention of Accidents (ROSPA) award in April 2016. The nursery received it's rating of 'Good' by Ofsted in August 2017.

The nursery is situated in a Victorian villa which has been refurbished back to its original glory to a very high standard. With the aim to bring the outdoors in, the big windows maximise the feeling of light and space within the building.

Unlike some London nurseries, the nursery has a large garden at the rear where children can play sports, drive bikes on a ‘real’ road with traffic lights and enjoy sensory experiences.

The nursery has a full complement of specialist studios including: a performing arts and music studio, an art studio and a science and IT studio (with interactive whiteboards, individual computer terminals and pre school science lab equipment). Younger babies have their own special haven in the form of Active Senses.

With a dedicated team of specialist teachers in the studios who are supernumerary to all the wonderful nursery mentors, children are nurtured and looked after as unique and individual children, ensuring that they bring out the best in each and every one, and help them to discover and maximise the potential of their talents while also developing confidence in all areas.

Group: Bright Horizons Family Solutions

Person in charge: Pauline Valentine-Coker (Nursery Manager)

Local Authority / Social Services: London Borough of Camden Council

Number of Staff: 50

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 164

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9 (maximum of 10) for Active Learning West Hampstead (London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Active Learning West Hampstead (London) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.433 for Active Learning West Hampstead (London) is calculated as follows: ( (118 Excellents x 5) + (76 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 215 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.518 Points relating to the number of positive Reviews for Active Learning West Hampstead (London) is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 32.8 positive Reviews (164 registered maximum number of service users ÷ 5). 17 Reviews ÷ 32.8 Target = 0.518

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Active Learning West Hampstead (London) has a Review Score of 9 (8.951)

Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Active Learning West Hampstead (London)?

  • Extremely LIKELY
    13
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Active Learning West Hampstead (London)

  • Mother of Child
    15
  • Father of Child
    3

Good permanent staff, however too many temporary personnel. Management needs to review the reason why staff are leaving and address this matter at the earliest. With regards to food, I believe that carbs (i.e pasta) need to be given less and replaced with more vegetables.

How likely would you be to recommend Active Learning West Hampstead (London)? Likely

Overall Standard

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Average Rating:   3.8 out of 5

katherine o'brien at Active Learning West Hampstead (London) responded to this review on 16 Apr 2018:

Thank you for your feedback, I will ensure your comments regarding the Menu is fed back to the Nursery Manager. The summer menus will soon be in the nursery so please do speak to the Manager and get a copy so you can see the daily menus.

Kind Regards
Katherine

I have 2 children at the nursery, one at pre-school and the other at the toddler group.
While I'm happy with the pre-school, and can only say good things about the permanent staff in both rooms, I will not recommend this nursery because of the management.
1. There have been frequent management changes at this nursery in the last 2.5 years since my first child joined. These frequent management changes cause staff members to leave and give a sense of lack of stability to the place.
2. The current manager, who replaced one of the best managers this nursery had, has made some poor changes:
- she turned one of the toddler rooms to an office for herself, at the expense of the children.
- as a result, there's a huge toddler classroom instead of 2 separate, intimate rooms, which this age group desperately needs.
- too many agency staff are brought in, and there's a new face in the room almost every day.
- permanent staff don't have enough time to dedicate to each child as a result.

How likely would you be to recommend Active Learning West Hampstead (London)? Unlikely

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Average Rating:   3.3 out of 5

Our daughter is very happy at nursery, learning a lot and becoming a confident little girl. The staff have been amazing in supporting her potty training and seem to be striking a good balance between education and play.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.8 out of 5

The most important factor in recommending this nursery is that the staff is really caring and look after the child in a very loving fashion. In addition, the facilities are great with a large outside space.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.6 out of 5

My daughter is attending Active Learning West Hampstead since she was about 1 year old, and we are very happy with the care she receives there. The staff is lovely, very warm and friendly. The staff give us a daily update on the days' activities and what our daughter has been up to, including small details such as how well she's eaten, who she played with, which activities she enjoyed more, etc. The nursery is very clean and organized, with a relaxed and positive atmosphere. As parents, we are very happy with the nursery.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.7 out of 5

My little boy took a while to settle in but all the staff worked hard in helping that happen. Nice concept of having lessons/structure to the day and children get to move around the nursery to keep their day varied. Very flexible when required which is very handy when working and circumstances changing. Well thought out structure of the day compared to other nurseries i.e. timing of meals and naps.

How likely would you be to recommend Active Learning West Hampstead (London)? Likely

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Average Rating:   4.5 out of 5

Pros:
Our child is well looked after and we feel she's in a safe environment.
Staff and management are very kind and personable.

Cons:
Rooms, toys & equipment need a refurbishment as they look quite old.
The current room gives off a smell which could be from an old rug that needs replacing.
Webcam feature is great but the resolution is too low to be able to see much.

How likely would you be to recommend Active Learning West Hampstead (London)? Likely

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Average Rating:   3.4 out of 5

We are a family from Brazil, living for one year in London. We chose the nursery because they seemed the best option in the neighbourhood, and we were right.
Since the beginning, they treated our 3-year-old son with care and attention, which made him learn English and adapt very quickly. We are very happy with his learning and adaptation since then, and he loves the school - always commenting about his teachers, who have been doing an incredible job.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.8 out of 5

Our daughter has been at Active Learning West Hampstead for 6 months and really enjoys it. The staff are fantastic and the range of activities they do are brilliant. They have taken time and care to get to know her and she looks forward to going. Her independence and confidence have really grown since she has started and all the staff both teachers and management know her well. I would thoroughly recommend the nursery to anyone who was considering it.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter first attended this nursery when she was 8m old. The staff in the baby room helped her settle very quickly and over the last 7m she has grown in confidence and learnt so much. She is now in a new room (1-2year olds) and could not be happier. She eats well, sleeps well and learns so much. The staff support and care for her so well, this is an excellent nursery.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.8 out of 5

My son adores the staff and is happy to go to 'school' each morning. Can't give higher praise than that when his social and academic development is also soaring. Very happy with Active Learning West Hampstead.

How likely would you be to recommend Active Learning West Hampstead (London)? Likely

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Average Rating:   4.6 out of 5

Had both my kids in that nursery from age 5 months to 2 years. Very good team - very professionally run nursery. Staff take good care of kids. Days well structured for kids with good activities. Great opening hours for parents as it opens from 7:30 am. My kids were happy there.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.4 out of 5

My partner and myself we are extremely happy about the services provided by the nursery and the care given to our baby boy. I would highly suggest and recommend Active Learning to any parents living in West Hampstead.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.1 out of 5

Our daughter has been attending the nursery for the last two years. We couldn't be happier! All staff (not only her key worker) are knowledgeable about her day, what she likes, activities she enjoys etc. She adores spending time with the practitioners and other kids. Almost every morning she's very excited to go to the nursery and we are extremely proud to see how well she develops and how independent she becomes.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.6 out of 5

We have had our daughter in Active Learning West Hampstead for more than 2.5 years and we are super happy with the way it's being run.
The care, knowledge, diversity of classes and education is more than anything we could offer ourselves. The nursery has great opening hours, they serve breakfast, lunch and dinner and the food is good.
The kids seem to love it and I can't speak highly enough of the carers and teachers. They are all super lovely and they really care and bond with the children.
It's the perfect solution for a working city couple like us. Worthwhile the added trip on the bus in the morning.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.5 out of 5

Active Learning West Hampstead provides professional and warmhearted care.
Our daughter started full time daycare at the age of 5 months and she has been very happy there.
The carers are lovely, the rooms are neat and the outdoor space is spacious. We would definitively recommend this nursery!

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.6 out of 5

My daughter attended the Nursery and had such a wonderful experience here that I was adamant for my son to also attend 3years later!
It's safe, secure and provides excellent learning to pre-school children.
The ability to see what your child is doing throughout the day via the secure nursery cam is the ultimate peace of mind!

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has attended Active Learning West Hampstead since she was 11 months old. She enjoys it and is very settled. The staff are caring and engaging. I feel she is very well looked after and she is involved in lots of activities to help her development.
There were some admin issues when she first joined, but this has now been addressed and quality of communication with parents is very good.

How likely would you be to recommend Active Learning West Hampstead (London)? Extremely Likely

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Average Rating:   4.8 out of 5

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Vacancies

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August 2017

March 2017

Job Vacancies

Staff Profiles

Pauline

Pauline Valentine-Coker

Job Title: Nursery Manager

Joined: 2017

Description:

I have been working within the Early Years sector for approximately 18 years. I have also taught English to young adults (ESOL) English Speaking of second language within Further Education colleges.

In my previous role as Operations Nursery Manager within a Montessori setting I had the privilege of trouble shouting and implementing systems.

My passion for early years children still continues to thrive, my aim is to ensure that each child receive the best possible start to enhance their development holistically.