The Childcare Hub

Kids Play Childcare, 1a Roebuck Way, Knowlhill, Milton Keynes MK5 8HL

Kids Play’s newest Nursery in Milton Keynes, with an emphasis on nature-based activities.

Called The Childcare Hub, the building is purpose-built as a nursery and pre-school and will cultivate young minds from six weeks until five years.

With nature-based resources inside and out, every room has free flow access to the Hub’s adjoining woodland area, either directly or across wooden covered walkways.

All children have access to forest schools, storytelling circle, animal petting corner, hobbit house, bug hotel and mud kitchen. Whilst on the roof garden, there are raised vegetable beds, a pizza oven (for lunchtime treats) and a weather station.

The Knowlhill Childcare Hub also accepts childcare vouchers and offers after-school and holiday clubs to parents with older children.

Group: Kids Play Childcare Ltd

Person in charge: Jemma Roughley (Nursery Manager)

Local Authority / Social Services: Milton Keynes Council

Number of Staff: 42

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 180

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9 (maximum of 10) for The Childcare Hub is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for The Childcare Hub in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for The Childcare Hub is calculated as follows: ( (225 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 300 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for The Childcare Hub is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 36 positive Reviews (180 registered maximum number of service users ÷ 5). 9 Reviews ÷ 36 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 The Childcare Hub has a Review Score of 9 (8.970)

Average Ratings

  • Excellent
    20
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Childcare Hub?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Childcare Hub

  • Mother of Child
    20
  • Father of Child
    5

Generally very satisfied about the service. My son always enjoys which is one big plus.
Only concerns are the content of some meals - pizza, pancakes, ice-cream etc for a 2-year-old. I would prefer health cooked meals including a lot of vegetables as it is critical they learn (and eat) to eat healthy food at this age. The absence of vegetables at some meals surprises me.
The second thing is sleep. When the Bluebell room is full the sleep quantity and quality is less and inferior.
Finally, I do have reserve and concern about the next room where there is up to 40 (40!!) 2-3-year-olds in one room not much bigger and the consequent quality of care!
I would like to underline that the Bluebell staff does an amazing job!

How likely would you be to recommend The Childcare Hub? Likely

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Average Rating:   3.9 out of 5

Fantastic building. Staff are friendly and welcoming,
Rooms are kept tidy and staff interact with children.
Food is excellent.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

Fantastic, my son is really enjoying his time here. The staff are so kind, friendly and professional.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.9 out of 5

My son has been at the nursery for just over 2 months now. He has settled in very well and we are extremely pleased with the care he is getting. The carers in the baby room are always pleased to see my son and are very interested in his care and development.
I feel fully up to date in what he is doing at nursery and look forward to the weekly updates on the parents portal.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.7 out of 5

As I am sure is the same for most parents, leaving your child for the 1st time at nursery is a scary day. If I had known then what I know now, then there was nothing to worry about. Amazing carers, amazing facility and I just know my son always gets looked after and has developed so much.
Thank you.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.4 out of 5

Very good. My child is very happy. I know I can leave him and know he will be well looked after.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

Staff are extremely friendly, caring and lovely. They show passion in their job and my son loves coming here. What the hub has to offer is amazing and the roof garden is great.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has settled in very well at nursery and enjoys going there each day. She has developed very good relationships with all the staff and is always excited to see them.
She partakes in lots of activities every day and we get excellent feedback on her day and an observation each week which is so lovely to hear and read. I am really happy we chose the childcare hub and feel my daughter is developing well there.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.9 out of 5

My son has attended this new pre-school premises for coming up to nearly a year now - it recently split the pre-school age groups into two so any children going to school this September are grouped together-this move really showed my son's progress and development as activities are more focused to getting ready for school. His mark making has really come along and he has always loved books but he can write his name clearly now and recognise letters and begun to read basic books. Jan 18 saw the start of forest schools in the programme too and he really loves this - the facilities are excellent and they have new minibuses to take children off-site to other places to do forest schools further afield too. The communication through the learning diary is really useful too - it keeps me up to date and shows how he has developed and what he has been up to.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.5 out of 5

I love Kids Play at Knowlhill. The staff are superb. They are kind and patient and you can see the kids adore them.
Any parent is nervous about leaving their child but they put me at ease and I've seen my children benefit from all the activities.
It's a great mix of play based learning, using the child's interests creative activities and fun. Great outdoor space (with an upgraded nursery being built to open Summer 2017). It's a very friendly, relaxed atmosphere but with good routines and structure.
Good variety of healthy meals, it's a really positive environment where your child is developed, individually known and build great relationships.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

My daughter loves going to this nursery. She talks about it all weekend and skips in each morning. We even have to pick her up later than we could to avoid tears if she has to leave earlier than her friends. They do so many activities and learn so much, far more than I ever could at home. I feel she's being prepared well for the eventual transition into preschool and school. The staff are fantastic - there is a very low turnover and the kids love them.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent. My daughter is doing extremely well at the nursery. Staff are all excellent and very informative. She has a varied day with lots of different activities.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.9 out of 5

Amazing experience, would highly recommend.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

Excellent care my son has lots of fun and always comes home happy he gets to enjoy lots of experiences.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.9 out of 5

My eldest went to Kids Play and had a fantastic time and loved every minute. Really enjoyed coming in. My daughter now enjoys the same experience as her eldest brother. Kids Play is a fantastic place and all staff members are approachable.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4 out of 5

Lovely staff, very friendly and helpful and great with the kids.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.8 out of 5

Very positive experience. My child loves coming to the nursery.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter really enjoys attending nursery here. She gets excited when she realises where she is. She is 2 years old. She has really improved with her social skills and communication since attending here. The staff are really friendly, helpful and understanding. My daughter always comes home tired and stuffed from all the activities and food she gets at nursery. It really is a good nursery.

How likely would you be to recommend The Childcare Hub? Likely

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Average Rating:   3.9 out of 5

Both my children (1 and 4) love their nursery and their teachers. They do lots of activities each day and the menu is varied and always goes down well. Very impressed with the facilities and staff.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

I am so happy with everything about this nursery. The staff are all professional, friendly and put my mind at rest as I leave my son in their care. The ILD Portal is fab and the work and details the ladies put on my son's record is fantastic. Thank you, I will always recommend.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

Everybody is so friendly and welcoming. If feel my daughter is safe when I leave her.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

I love the nursery and all the staff working in it, they are loving and caring. Also, I love the way they organise the sessions and look after every child given their aptitudes and preferences. I trust in them and that is something really important for a parent when leaving their child in a nursery.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are fantastic with the children and always welcome us - they are happy, positive and upbeat, friendly and helpful. My child loves attending and is coming on leaps and bounds.

How likely would you be to recommend The Childcare Hub? Don't know

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Average Rating:   4.6 out of 5

My son is attending Knowlhill Day Nursery & Education Unit He is very happy there, all the teachers are always very nice and my son gets on with them very well. My son's speech is a bit delayed and English is not his first language, but the teachers are very understanding and supportive. He has developed a lot in there. They sing a lot, have plenty of activities, do loads of experiments. It's a lovely place.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been attending the nursery since he was 9 months old. The staff are very knowledgeable and friendly. He is extremely happy at the nursery and gets on very well with the staff.
I have also been impressed with the activities developed for the children and the level of care provided.

How likely would you be to recommend The Childcare Hub? Extremely Likely

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Average Rating:   5 out of 5

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