N Family Club - Tunbridge Wells

Hanover House, 18 Mount Ephraim Road, Tunbridge Wells TN1 1ED
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9.7 42 Reviews
  • N Family Club - Tunbridge Wells, Tunbridge Wells
N Family Club - Tunbridge Wells opened back in Autumn 2021. Just a 10 minute walk from the train station, every element of this beautiful space has been carefully designed to inspire children to become life-long learners.

A sensitive restoration of an impressive listed building, the nursery has a whole host of amazing facilities, including a dedicated art studio, a garden with a climbing frame, water play area and a sandpit.

N Family Club aims to rethink early years and offers a fresh educational outlook to prepare children for life in the modern world. They have developed their own unique curriculum, influenced by learning philosophies such as Reggio Emilia, Montessori and Forest School.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Charlotte Nash (Nursery Manager)

Number of Childcare Staff

  • 42

Total Places for Children

  • 124

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • N Tunbridge Wells
    Under 3 years: £111.50 per standard day
    3 years +: £101.00 per standard day


    Fees include all food, drink, consumables and activities.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.
    The minimum plan we offer is 2 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays & 1 week at Christmas

N Family Club - Tunbridge Wells Reviews (42)

9.7

N Family Club - Tunbridge Wells has a Review Score of 9.7 (9.653) out of 10, based on 19 reviews in the last 2 years.
Over all time N Family Club - Tunbridge Wells has 42 reviews.

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Reviewer Connection to N Family Club - Tunbridge Wells
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Review from Sophia N (Mother of Child) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little girl started at N Family Club in April. She was 14 months at the time and had never been in any type of childcare so I was very anxious about how she would settle in. All the staff at N Family were so good and she settled very well and very quickly which I was surprised about. They provided
lots of reassurance for me with lots of updates throughout the day on the app, which includes photos, updates on what she’s eaten, nap times etc. They also didn’t hesitate to contact me when she was a bit unsettled. I have full trust in them and nowadays she doesn’t even cry at drop off! She has also come on a lot in terms of speech and has started walking since starting. The nursery itself is lovely, with a wonderful outdoor play area and a very handy buggy store to leave your buggy after drop off. Oh and the menu is amazing! Wonderful nursery, we are so happy we went with the N Family.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for taking the time to leave such a lovely review, I am so happy to hear that your daughter in settled and is happy with us at N.
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Review from L F (Mother of Child) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our son to N Family in July as he wasn’t really thriving at his old nursery. N family was recommended by a number of acquaintances and we haven’t been disappointed. Our son settled really quickly and now walks in at drop off confidently and happily - something he hadn’t done before. The staff
are all very friendly and caring and we feel 100% confident that they will provide nurturing care. Communication is excellent and the range of activities provided is good. Our son always talks about how much fun he has had during the day.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for taking the time to leave us a review, we are so pleased that your son has settled so quickly and enjoys his days with us.
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Review from Patrick O (Father of Child) published on 22 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
A super nursery. The staff are fantastic, creative and have created an environment where my daughter has thrived, made new friends and quickly overcome drop-off blues.
My only comments are that the rooms and outside space are small for the number of children.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you for taking the time to leave a review. We do follow the Ofsted requirements with regards to the space offered for the number of children in each room and are so lucky to have our extra space, the Atelier, where the children spend time during the day, and a very large garden for a central town nursery. We are so pleased to hear that your daughter is settled and happy with us at N Family.
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Review from Amy G (Mother of Child) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic establishment with wonderful staff. Our boys love going to N Family Club. They have formed amazing bonds with the staff and are educated and enlightened each week with the activities put on for them. This is a special place and we can’t thank the manager and team enough for their amazing
care.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for such lovely comments; we are so pleased that the boys are thriving with us and are both so happy.
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Review from S D (Mother of Child) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t recommend N Family in Tunbridge Wells enough. They all really care about the children. I love all the activities they do with them. There’s always a personal touch as well. They offer other languages and show interest if the child speaks another language at home. In contrast to other nurseries,
N Family looks like a calm and tidy environment.
Thanks for everything N Family Tunbridge Wells!
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you for taking the time to leave such a lovely review, we are so happy that you are happy with us at N Family.
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Review from Dorina C (Mother of Child) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with this nursery. Since day one, the staff are very nice, friendly and open up. My son loves it; he really enjoys his days at the nursery.
I do recommend it.
The staff are very caring, and they do try their best to meet the child’s needs.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for taking the time to leave a review; we are so happy that your son enjoys his days with us.
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Review from M S (Mother of Child) published on 25 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
N Family Club Tunbridge Wells is a really kind and nurturing nursery where my two boys are thriving. They love going in which is the biggest relief to any parent and says it all! All the staff know all children and parents' names so there is a real personal service.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for taking the time to leave your review, our focus is ensuring the children feel secure and safe with us so it is lovely to receive this feedback.
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Review from B L (Mother of Child) published on 30 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had an amazing experience at N Family Club - Tunbridge Wells and I am so happy our son goes here. We felt welcomed into the N Family right from the start and I truly believe they have been a key part in shaping my son's development. The key points for us are that our boy absolutely loves going,
we feel like it supports that we are both working parents, the communication is very good, the staff are all highly committed, the food and menu are outstanding, the management is highly effective and overall it suits our family life very well. The drop-off and pick-ups are very slick, the front-of-house staff are brilliant, and I feel like they genuinely care and love my boy and that's all we really want. All the activities are geared toward some sort of learning, and the staff really do go above and beyond to make sure that the children are getting the fullest experience each day. We're so glad we have N in Tunbridge Wells, I wouldn't hesitate to recommend it to any and all parents.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for such lovely feedback, we are so pleased that you are so happy with N Family Club - Tunbridge Wells. Our staff team work incredibly hard to ensure the best experience for all and it is so lovely to receive such great comments.
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Review from N E (Mother of Child) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
N Family is a lovely little nursery in Tunbridge Wells. My 3 yr old son started full-time nursery 7 months back and my experience so far has been amazing. My son loves going to the nursery. As the name states, this nursery gives a warm and welcoming vibe just like a family. The staff here are lovely,
kind and knowledgeable when it comes to childcare and development. I love their nutritious food menu and also the variety of learning activities that are planned for kids. This place looks very clean, safe and neutrally decorated with a nice outdoor garden area. Special mention to the N Family app which gives us a peek at the daily activities of your little one with pictures and also detailed face-to-face updates at the pickup. And lastly, kudos to the management team for being meticulous in organising events, meet-ups and updates and effectively communicating the same in a timely manner. Overall, I would like to highly recommend the N Family nursery at Tunbridge Wells for your little ones.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsWe so appreciate you taking the time to leave a review, our team is so proud of the setting and we agree, the app is just amazing for us too. It makes our communication with parents and families efficient and accurate.
Charlotte and team
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Review from Christina S (Mother of Child) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 2.5-year-old has been at N Family Club since July and is absolutely loving it! She is excited to go to nursery now and they helped so much with her settling in at the beginning. They are patient, and kind, and seem to always go above and beyond to make sure parents and children are looked after.
I cannot recommend them enough!
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for taking the time to review N, Tunbridge Wells. I am so pleased to hear your daughter is excited to come in, this is the best feedback we could have and we are thrilled our settling-in process supported this from the beginning.
Charlotte and team
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Review from B T (Father of Child) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has settled in so well, and the development we have seen since starting has been fantastic. The team are so helpful; they really take the time to explain what the children have done, areas we can help and ways in which we can help the development at home. The app is updated regularly, and we
receive photos and videos every day, which is really reassuring. Finally, the menu each week is extremely well-balanced and diverse, which means our son has really developed his taste for food and flavours.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for your lovely review! We are so happy your son is doing so well at N! We really appreciate your kind words!
Best Wishes,
The N Team.
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Review from A E (Mother of Child) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
N Family Club has been fantastic for our son. He is so happy there I cannot recommend highly enough. The staff are extremely caring and constantly coming up with new exciting activities to keep the children entertained. It’s by far the best nursery in Tunbridge wells!
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for taking the time to leave such a lovely review,
Charlotte and team
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Review from I G (Mother of Child) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I completely love the nursery, the staff are great and my son loves it a lot as well. He is learning a lot more and is productive. His key worker is extremely lovely and very attentive and caring, which I'm really happy with. I could not have chosen a better nursery for my son.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you for such a wonderful review. We are so pleased to hear how well your son is doing with us.
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Review from D D (Mother of Child) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son was struggling and very tearful at his last nursery.
N family has made him a much happier boy.
We love the daily app updates and photos, as it s so reassuring to see he is happy and having a great time.
Can I mention how especially kind and thoughtful has one lady been? She is always greeting
us with a smile and helps me with my buggy or if my newborn is crying while I pick up my toddler. She makes a huge difference with her positive attitude and helpfulness.
Thank you for making our life easier and our son happier.
I won’t hesitate to send my newborn to N Family when I go back to work next year.
They really are the best nursery and not as pricey as others.
Thank you for doing an outstanding job for our little ones.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you for such a wonderful review. We are so happy that your son has settled so well with us.
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Review from J S (Mother of Child) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our daughter here from another nursery a few months ago and have assumed that all nurseries were much of a muchness, couldn’t believe the difference between the two settings. The communication from the staff at N is amazing, both on a daily basis in terms of what your child is doing and their
development, but also general notices and extra events. The outdoor space is brilliant as is the number of different indoor activities. I really feel the nursery workers know my child and her likes/dislikes. I’ve found it so much easier being back at work knowing she is happy and in good hands.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for such a lovely review, we truly appreciate feedback and are so pleased that your daughter is settled and happy, Charlotte and the team
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Review from Denitsa K (Mother of Child) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
N Family Club is outstanding!


We are so happy to be having this gem of a nursery in Tunbridge Wells. The educational methods followed the friendly and helpful staff, the beautiful and modern setting, the healthy foo: all amazing. We see how our daughter is gaining confidence and learning new things

every time. She really enjoys her time there and we can tell she has a very positive relationship with the educators in her room who are all brilliant and caring. Also, the N app is super handy. There is information about food consumption, nappy changing, garden time, naps etc. The best part is receiving photos and videos and seeing our girl having so much fun. We couldn’t be happier with our nursery choice.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for such a positive review, I am so happy to hear how well your daughter has settled into our setting. The team truly appreciates all feedback and we really appreciate you taking the time to complete this for us,
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Review from R W (Father of Child) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
N-Family Club is what I believe to be an unparalleled nursery offering in our area. Really happy with the manager and the whole team. Well done for setting things up so quickly and so well.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for such a positive review, I am so happy that you have settled so well and are enjoying your time at N, Tunbridge Wells.
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Review from Katherine C (Mother of Child) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding nursery. Our 10-month-old son loves it there, and every single member of staff we come across is informed and delightful. The attention to detail and level of organisation, be it planned activities or the incredible menu, is exceptional. The best element, however, is the app, which is updated
in real-time for every stage of the day (food, photos, videos, sleep, nappies etc), which means we as parents are informed and relaxed in the knowledge that our son is safe, entertained and happy.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you for such a great review; we love our app too and love being able to keep our parents up to date all day,
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Review from James G (Father of Child) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve tried 3 ‘highly rated’ nurseries now and, so far, N Family Club stands head and shoulders above the rest. The others promised the world but at the end of the day (literally), we’d be getting the same pre-canned feedback (‘they ate all of their dinner’, ‘they had 5 wet nappies’ - despite being
out of nappies for months) and management was weak. N Family Club appears to be very different - management are highly organised and communicative and the room staff give honest and varied feedback about our child’s day. They’re attentive and kind. The brochure and open day were polished and the cynic in me thought it was surely too good to be true; 3 months later they have upheld everything they promised, which is refreshing. Our daughter is the happiest she has ever been - she is clearly being stimulated, making friends, developing well and eating healthily! What a great nursery.
Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you so much for this lovely review - our staff team works so hard to ensure that every day is amazing for the children and families. We have had an amazing start at N Family Club Tunbridge Wells and really enjoyed settling in all of our new families, to receive such great feedback is so important and greatly appreciated.
Charlotte and the team.
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Review from Amy L (Mother of Child) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son started N Family Club - Tunbridge Wells in December, and what an absolute delight it has been. The settling in process was extremely professional, we didn't experience the nursery drop off anxiety - it was plain sailing from the start. A true credit to the exceptional team N Family have choreographed.


N Family have formulated an incredible nursery model, in particular, a real-time app - seeing his developmental play, nap times, meal consumption and even bowel movements provides reassurance. He is ecstatic before we even approach the door in the mornings, he bursts through the door and into his nursery room with sheer excitement. The staff are so caring, knowledgeable and confident that we leave reassured that he's having the most incredible experiences, nutrition and progressing his early-stage development with the most wonderful team. Our highlight of each day is nursery collection, seeing him run into our arms beaming with pride as he shares his daily arts and crafts projects.


The N Family formula is magic

Reply from Charlotte Nash, Nursery Manager at N Family Club - Tunbridge WellsThank you Amy, for such a wonderful review. It's great to receive such positive feedback.
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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for N Family Club - Tunbridge Wells is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for N Family Club - Tunbridge Wells is calculated as follows: ( (212 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 228 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.741 Points relating to the number of positive Reviews for N Family Club - Tunbridge Wells is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 124 number of registered child places is 24.8. 19 Positive Reviews ÷ 24.8 = 0.766
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Charlotte

Charlotte Nash

Job Title: Nursery Manager Joined: 2021

Charlotte has over 10 years of experience in early years education. Seeing her own children develop and step into their own personalities inspired her to get into education herself. She’s beyond thrilled to be leading our wonderful team at N Tunbridge Wells to create a warm, ‘home away from home' feel for all our children and families.

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