Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
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9.8 73 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds Day Nursery and Preschool on Maple Road, Surbiton is rated Outstanding by Ofsted (May 2024) and is the largest of three local Dicky Birds settings. Set across two spacious floors, the nursery boasts two gardens including a Sow and Grow planting area, providing excellent opportunities for outdoor learning. They offer exceptional Early Years care for children aged 3 months to 5 years, with a curriculum inspired by the Curiosity Approach. Children benefit from diverse activities such as Forest School, Boogie Mites, Yoga, PE sessions, and local outings. Classrooms are designed to support each developmental stage, including a sensory room, terrace garden, and a “Make & Bake” station. The team is highly skilled in supporting communication and nurturing individual routines. Families are closely involved through the Famly app, stay-and-play sessions and events. Dicky Birds Maple Road is a vibrant, welcoming nursery where children grow with confidence and joy.
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Funding & Fees

Contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to get a personalised quote.

Contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Jana (Nursery Manager)

Number of Childcare Staff

  • 50

Total Places for Children

  • 125

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (73)

9.8

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.8 (9.751) out of 10, based on 22 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
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Total of 73, showing 61-73
Review from M R (Father of Child) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter loves going to nursery in the morning and is always happy which is the most important factor for me. The nursery staff truly love the kids and take an active interest in their development.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for taking the time to leave a review, it is very much appreciated.
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Review from Ben D (Father of Child) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has thoroughly enjoyed her time at Dicky Birds and we find she has learnt greatly from her experiences at the "nest". The team and her key person, in particular, seem universally pleased to see her and she talks every evening about all the things she has done and the staff and other children
that she has played with. She regularly seems to go out for walks and activities. As the location is quite central in Surbiton it is quite constrained for outdoor space but they have certainly made the most of what outdoor space is available. The food is varied and our daughter always seems to eat double portions of lunch and/or dinner. As such we would recommend to other parents without question.
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Review from R C (Mother of Child) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved to Dicky Birds Claremont Hall in January 2021 after moving house and are really pleased with it. My eighteen month old is really happy to go in every day and seems to be doing all sorts of activities. When we sing new songs, they seem to know all the actions already and are learning lots of
new words and animal sounds. My four year old is really happy and engaged with their group and really enjoys interactions with staff and the other children, as well as walks, sports and forest school days. They seem to spend loads of time outside and are clearly kept very busy with lots of activities indoors and out. My two enjoy all the food, apart from a few preferences. The staff and communications are brilliant, a weekly update with photos of what everyone has been up to, as well as menus and any other news. The team are very responsive, any questions or queries are directed to the right person and dealt with really quickly.
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Review from Manya (Mother of Child) published on 26 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would highly recommend this nursery to everyone. Just one concern, I would like to see a bit of change in pick-ups and drops of our chicks, as it’s currently not being managed in the best possible way.
Reply from Natali O'Farrell, Administration Manager at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your feedback and for recommending Claremont Hall to other families. We agree that pick up and drop-offs have been a challenge during the pandemic. We hope that our new system now that restrictions are easing, has been better for you. However please do let us know if you feel there are some changes we could make. We are reviewing the system on a regular basis and comments and suggestions from parents is a vital part of this process.
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Review from Jenna K (Mother of Child) published on 26 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son was in the Flamingo's class at Dicky Birds Claremont Hall up until March. We recently moved out of the area and had to move him to a new nursery, if we had stayed we would have certainly kept him there. We were happy with our experience at Claremont Hall and thought the ladies who looked after
him were all incredibly kind and took great care of making his days at nursery fun-filled and loving. He loved attending Dicky Birds and was always really excited each morning, which made us very happy parents.
My only two criticisms were the limited daily, general feedback and the lack of artwork and crafts received, which were made while at nursery, particularly on special occasions. We, unfortunately, didn't receive anything for valentines day and mothers day, and only received one painted artwork for Christmas. It would have been special memorabilia to have had especially while they are so little and growing and developing so quickly.
Reply from Natali O'Farrell, Administration Manager at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for sharing your feedback with us we are so glad that your son enjoyed his time in the nest and hope he has settled well into his new nursery. We completely appreciate your comments about the daily feedback and will be introducing online learning journals soon to improve our daily communication with our families. We are sorry to hear that you did not receive much of the artwork that your son was creating at the nursery, as you mention, such memorabilia is indeed precious and we would like to have shared more with our families. Sadly during the past year, we have had to restrict what items could go home from the nursery during the pandemic. However, as things are gradually improving we have been able to relax some of these restrictions and are sending the children's amazing creations home in abundance!
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Review from James M (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely well organised, lovely staff and a really healthy environment. Our son (nearly three) has developed really well there and he loves going. There are numerous fun and educational activities and the menu is healthy and varied.
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Review from Bianca (Mother of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended Dicky Birds Claremont Hall for the last two years and has been so happy in all of three groups she has been part of.
The majority of the staff are so friendly and warm and make her feel welcome and loved. She has made numerous friends and cannot wait to go to 'school' every
morning. The activities are varied with a lot of emphasis being put on exercise like walks to the river, PE and yoga.
The organisation of the nursery is superb and overall I would recommend it to anyone looking for a reliable and safe environment for their children.
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Review from Warren N (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has been part of Claremont Hall, Surbiton since September 2019. She enjoys the experience and I'm always particularly pleased with the communication, overall experience and how happy she is to be at nursery.
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Review from Alex A (Mother of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing many nurseries in the Surbiton & Hinchley Wood area we can honestly say Dicky Birds is by far the best in the area. My daughter is extremely happy and I know every day we drop her off she’s in a safe, happy, kind and caring environment. Dicky Birds communication with parents is outstanding
with daily reports and phone calls to inform us of anything needed during the day. They are well organised and run the nursery extremely efficiently. There is a lot of imaginary play and time spent outdoors whether it be in the garden, trips in the “party bus” down to the river, or to the park. Thank you for being such a great nursery!
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Review from Chico C (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has been attending Dicky Birds nursery in Claremont Hall for just over 2 years now, and I couldn't be happier with the service provided. Communication from the nursery is brilliant, especially during the COVID19 pandemic. The nursery is well managed and the safety of the children taken very
seriously. Accidents/Incidents are very rare but when they occur, parents are informed in a timely manner. Staff are polite and professional. My daughter really enjoys attending nursery.
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Review from Becky (Mother of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you Dicky Birds for looking after both my kids over the years with such kindness and care and big smiles on their faces each day. Incredibly well-run nursery, regular parent communication and low staff turnover. Very impressed with communication and updating of health and safety procedures throughout
the covid year. So reassuring as a busy working parent to be able to put 100% trust in your team (since my eldest started in 2016)! It means so much thank you.
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Review from Ruth (Mother of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely staff who clearly enjoy their job. Our son adores his nursery room, Ducklings, and he is always happy to be dropped off and picked up. They tire him out brilliantly and he forever sleeps through the night! As a dairy-free baby, they have catered really well to him too.
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Review from Tita A (Father of Child) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My kids love the nursery. Even after a long weekend, they are always super excited to go to the nursery.
The staff are excellent! My boys are always smiling when I mention the names of the other kids and staff in their room.
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (230 Excellents x 5) + (34 Goods x 4) ) ÷ 264 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.88 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25. 22 Positive Reviews ÷ 25 = 0.88
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (13)

Meet the Team (1)

Jana

Jana

Job Title: Nursery Manager & Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has an Enhanced Service - more info.