Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
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9.9 67 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds Day Nursery and Preschool on Maple Road, Surbiton is rated Outstanding by Ofsted (May 2024) and is the largest of three local Dicky Birds settings. Set across two spacious floors, the nursery boasts two gardens including a Sow and Grow planting area, providing excellent opportunities for outdoor learning. They offer exceptional Early Years care for children aged 3 months to 5 years, with a curriculum inspired by the Curiosity Approach. Children benefit from diverse activities such as Forest School, Boogie Mites, Yoga, PE sessions, and local outings. Classrooms are designed to support each developmental stage, including a sensory room, terrace garden, and a “Make & Bake” station. The team is highly skilled in supporting communication and nurturing individual routines. Families are closely involved through the Famly app, stay-and-play sessions and events. Dicky Birds Maple Road is a vibrant, welcoming nursery where children grow with confidence and joy.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Jana (Nursery Manager)

Number of Childcare Staff

  • 50

Total Places for Children

  • 125

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (67)

9.9

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.9 (9.860) out of 10, based on 25 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 67 reviews.

Overall Experience
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Date Published
  • 67
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  • 25
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
  • 49
  • 18
Total of 67, showing 21-40
Review from Victoria B (Mother of Child) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maple Road Dicky Birds Day Nursery has been an absolute gem for our family! From the warm and welcoming staff to the stimulating environment, our child has flourished in their care. The daily updates and photos provide peace of mind and we appreciate the emphasis on learning through play. Highly recommend
Maple Road Dicky Birds for any parent seeking a nurturing and educational environment for their little one!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our enthusiastic team work hard to provide a warm, nurturing nursery environment and a great variety of engaging, educational activities throughout…read more
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Review from J L (Mother of Child) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our baby is thriving every day and so happy to be in the nursery. The manager and her team provide exceptional care for our baby including various activities and outings. I admire their dedication and passion.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is happy and thriving with us! Throughout the nursery day, children enjoy a variety of exciting, engaging…read more
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Review from Damla T (Mother of Child) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with Maple Road Dicky Birds. My daughter's speech has improved significantly since she started here. In 3 months she is able to talk, sing, count in English. The only improvement I'll suggest is the room needs more light or maybe different lighting to help the kids get more daylight
feeling in the room. Also the balcony section needs some improvement. Lastly, the room needs refurbishing as it has old furnishing. Maybe with new decor and lighting it will look so much more exciting for the kids.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Thank you for taking the time to leave a review. It's so great to read that you and your family are happy with your experience here! Our kind, supportive team strive to empower and encourage in…read more
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Review from E H (Mother of Child) published on 23 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our son joined this nursery last year when he was 11 months old and we couldn't be happier. There were lots of settling-in sessions which really helped before his first day, and so much care taken to maintain his feeding and sleeping routines and preferences. His key worker is absolutely lovely and
very caring for him and his development. There are different seasonal play activities, outdoor time when possible and catered to what your child enjoys the most. The food menu is impressive and my son nearly always eats everything given to him. It's wonderful to have a weekly roundup of the activities and fun they've had in the week, and lots of photos of the children playing together. I would recommend this nursery to others without a doubt.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our dedicated team are attentive, supportive and incredibly caring of children's individual needs, working hard to ensure they feel happy and…read more
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Review from A T (Mother of Child) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’re so happy with the care our child receives at Maple Road. His individuality is celebrated and, with constant nurturing from the nursery team, he’s coming on leaps and bounds with his learning and social skills. We are really pleased with the nursery environment and impressed with how this continues
to grow and evolve. Every adult that we interact with, and our child interacts with, is helpful, passionate and caring and has our best interests as a family at heart.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's so great to read that you and your family are happy with your experience at Dicky Birds Maple Road! In our warm, welcoming and stimulating…read more
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Review from R G (Father of Child) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with the Dicky Birds team. They’re all fantastic with our daughter, and the ducklings room team have been been incredibly supportive in settling her in! Appreciate all the updates in the app throughout the day!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's great to hear that you and your family are so happy with your experience! Our team understands that the settling in process can be a stressful…read more
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Review from A C (Mother of Child) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter joined in the flamingo's room and is absolutely loving it. She is always exploring with messy play, and they follow her routine at home, which helps so much. Nothing is too big to ask. I was very anxious leaving my little one for the first time, but the team were really reassuring, and nothing
was too big of an ask. The management team have children at the nursery themselves which is also reassuring for me, and they respond in a timely manner to all my questions and queries. I highly recommend Claremont Hall as a nursery - we are very happy there.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Giving children the opportunity to engage in a variety of stimulating activities like messy play engages their senses and indulges their natural…read more
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Review from F B (Mother of Child) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son attended Claremont Hall from a baby to a school leaver. I couldn’t have asked for a better experience. The staff are so caring, and my son never wanted to leave. The manager is always really helpful whenever I have a query.
The family app they use gave us great updates.
Highly recommend sending
your little one there!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's great to hear that you and your family had such a fantastic experience with us! Our dedicated team is passionate about providing exceptional…read more
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Review from S G (Father of Child) published on 17 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The nursery is poor; recently audited by Ofsted as 'Requires improvement' across all measurable areas. When we joined for our child the Ofsted reports were 'Good', prior to that 'Outstanding'.
The turnover of staff, continuity of staff, staff levels, staff consistency and capacity to focus on the development
of your child just isn't there. We're immensely disappointed with this nursery, particularly the management who seem to be wholly ineffective and functionally useless.
There's little attention to the learning pathway, maturity, shortfalls and needs of an individual child, yes they can look after your child but they seem to be unable to meaningfully develop their learning.
For the higher than local pricing they charge and the onerous terms and conditions they rigidly mandate on parents it just isn't worth considering as an option.
We would recommend you look to another nursery, not the Dicky Birds/Grandir/Kidi Caru group (who have several locations nationally).
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave your feedback. Please be assured that your concerns are being taken seriously and if you would like to discuss anything further, please don't hesitate to…read more
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Review from C P (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We absolutely love Dicky Birds Maple Road. The staff are all absolutely amazing, and the way they care for the children is next level. They go out of their way for the children, and my daughter has adored all the workers in every room she’s been in. The activities, opportunities and learning they do
is first-class. I like how they take the children on daily walks, which other local nurseries do not do. My daughter also does weekly play sessions there every Tuesday. We couldn’t be happier and will be sad when my daughter gets too big to stay on. Lastly, the food and weekly menus are second to none thanks to their incredible chef, who makes delicious and nutritious meals.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for your kind comments about our nursery! We are proud to have a team of friendly, nurturing practitioners who are committed to helping children learn and grow. Your review is very much…read more
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Review from Katie H (Mother of Child) published on 4 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier sending our son to Dicky Birds. The staff are all so kind and caring and make a huge effort to make each day fun and engaging for the children through the wide range of activities that they offer. We love to see the pictures and weekly round ups every Friday of what the children
got up to and their smiling faces say it all!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our hardworking team is so passionate about helping children to learn and grow. Providing a wide variety of stimulating activities for them to…read more
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Review from N K (Mother of Child) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sincerely appreciate the atmosphere of fun and learning that the caring staff at Dicky Birds encourage. My daughter has been attending since she was eleven months old and she enjoys it immensely, has made so many lovely friends and is confident, creative and curious as a result of the curriculum.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's so great to hear that your little one is enjoying her time here! Ensuring children feel supported, confident and empowered to develop…read more
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Review from Caroline G (Mother of Child) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of our boys attend Dicky Birds Maple Road and have done so for nearly a year. Our youngest (now almost 2) began his nursery journey there at 10 months and we loved it so much that we transferred our eldest when he was nearly 3 after he had had 18 months elsewhere.


Everyone is kind and welcoming.

They teach the children in a fun, playful, messy (!), joyful way and they love them and protect them exactly how you want your children nurtured when they are away from you. They encourage individuality but also communal respect. They stress fresh air and the outdoors and they give children the space to be themselves. We love it.


We cannot say enough good things about the staff and the programme at Dicky Birds Maple Road and are happy that we chose it.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our hardworking team is so passionate about providing exceptional childcare and education. They really take the time to build kind, caring…read more
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Review from S R (Mother of Child) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve been generally happy with the staff across the multiple classes our child has now been through. They get to know your child and provide personalised care. They’re often able to answer questions about the day or latest behaviour and are supportive through phases and transitions. We’ve been impressed
with the diverse activities and curriculum. Economies of scale ensure that your child gets to experience things they might not when at home. The facility is well organised and equipped.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our friendly team is so passionate about providing exceptional childcare and education. They work hard to provide a great variety of stimulating…read more
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Review from E S (Mother of Child) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dicky Birds Day Nursery had gone through a period of staff shortage in 2022 with many experienced staff leaving. This meant that there were occasions when they had to turn children away because they just didn't have the staff available to meet the required ratio. However, they seem to be fully staffed
now and the new staff have been wonderful. The food is also delicious (I've tried it!) and my little one frequently has more than one serving. Management can do a better job of communicating staff changes, such as giving parents sufficient heads up about staff leaving, introducing new joiners etc. But otherwise, the team are great and my little one is happy there.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our team work so hard and are incredibly passionate about providing exceptional childcare and education. Our nutritious nursery menus give children…read more
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Review from Breffni Q (Mother of Child) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery, my son loves it here and skips in most days. The staff are incredible! He’s always learning and out and about in the outdoors which is great. He’s learning lots of sports which I think is so important and one of his favourite parts.
Reply from Alanah Hewett, Marketing Assistant at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It’s lovely to hear that your little one is happy here! Our team are so passionate and really take the time to build strong relationships with each…read more
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Review from F G (Mother of Child) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hard to overstate how big a part of our lives nursery is as working parents with no local family support - we’d be lost without Dicky Birds Day Nursery. We’ve had three children go through two Dicky Birds settings, before, during and after the pandemic years and it has been a consistently brilliant
experience for our family, mainly thanks to the love and care of the talented staff who really make it a second home. It’s been transformative for all our children’s confidence. Our third child is currently at Maple Road and loves the setting and all the staff so much, she toddles in and out of there every day beaming. I live for the photos of the messy play (the staff are extremely creative and I especially love that I don’t have to feel guilty about not doing messy play at home!), garden time and the trips to the river and cherish the weekly updates on what they are learning so I can share in the same songs, books and themes at home. Early years is undervalued, but we are so grateful for the Dicky Birds team
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's so lovely to hear that all three of your little ones have had such a fantastic time at our nurseries! Our team works hard to provide a…read more
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Review from Victoria G (Mother of Child) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Dicky Birds Nursery. My son started here six months ago when he was one. He adores going and he’s grown in confidence so much.
The staff are so supportive and kind. I feel like they really know my son and they care about all of the children.
They do varied activities and the food is really
good. I couldn’t ask for more from a nursery and its staff!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Thank you for taking the time to leave a review. Our dedicated team strives to build caring relationships with each child and provide a supportive environment where they can develop at their own pace.
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Review from A S (Mother of Child) published on 26 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will split my review into the child development and overall nursery management categories. Regarding development, I think that the practitioners are doing a fabulous job. Our daughter adores the nursery and knows the names of a decent number of practitioners she had interacted with and also the names
of the children in her room. We are receiving regular updates on her progress. Management-wise, there used to be quite a few issues with the staffing shortages that negatively affected parents in the mornings as we had to wait for staff replacements and had been given at short notice. I assume that this had also been putting a high stress load on the practitioners (who had been handling it amazingly well) and consequently children. However, the situation seems to have improved. On the food note, the meals that they serve for lunch and tea seem varied and healthy, but the breakfast is not nutritious enough (no eggs), at least from what I've seen.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. Our friendly, nurturing, and supportive team is committed to providing exceptional childcare and education. Allowing you to share in all your…read more
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Review from S J (Mother of Child) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Dicky Birds. Our older two attended another DB nursery, and my middle one attended Maple Road for a few months when we moved. We tried another nursery with our youngest because it had slightly longer hours and was in a more convenient location for us. But we missed DB, the quality of care, the
lovely staff and the ethos so we came back and are so pleased. It’s even better than we remember. The staff have been great in both rooms so far. My son bounces in every morning and is happy when we pick him up. I couldn’t recommend the nursery more highly.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our dedicated team works hard to provide fun, engaging activities alongside our…read more
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (258 Excellents x 5) + (42 Goods x 4) ) ÷ 300 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Jana

Jana

Job Title: Nursery Manager & Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.

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