Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
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9.8 73 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds Day Nursery and Preschool on Maple Road, Surbiton is rated Outstanding by Ofsted (May 2024) and is the largest of three local Dicky Birds settings. Set across two spacious floors, the nursery boasts two gardens including a Sow and Grow planting area, providing excellent opportunities for outdoor learning. They offer exceptional Early Years care for children aged 3 months to 5 years, with a curriculum inspired by the Curiosity Approach. Children benefit from diverse activities such as Forest School, Boogie Mites, Yoga, PE sessions, and local outings. Classrooms are designed to support each developmental stage, including a sensory room, terrace garden, and a “Make & Bake” station. The team is highly skilled in supporting communication and nurturing individual routines. Families are closely involved through the Famly app, stay-and-play sessions and events. Dicky Birds Maple Road is a vibrant, welcoming nursery where children grow with confidence and joy.
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Funding & Fees

Contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to get a personalised quote.

Contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Jana (Nursery Manager)

Number of Childcare Staff

  • 50

Total Places for Children

  • 125

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (73)

9.8

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.8 (9.751) out of 10, based on 22 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
  • 55
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Total of 73, showing 41-60
Review from E S (Mother of Child) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dicky Birds Day Nursery had gone through a period of staff shortage in 2022 with many experienced staff leaving. This meant that there were occasions when they had to turn children away because they just didn't have the staff available to meet the required ratio. However, they seem to be fully staffed
now and the new staff have been wonderful. The food is also delicious (I've tried it!) and my little one frequently has more than one serving. Management can do a better job of communicating staff changes, such as giving parents sufficient heads up about staff leaving, introducing new joiners etc. But otherwise, the team are great and my little one is happy there.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadHi, thank you for taking the time to leave a review. Our team work so hard and are incredibly passionate about providing exceptional childcare and education. Our nutritious nursery menus give children the opportunity to try a variety of new flavours and textures.
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Review from Breffni Q (Mother of Child) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing nursery, my son loves it here and skips in most days. The staff are incredible! He’s always learning and out and about in the outdoors which is great. He’s learning lots of sports which I think is so important and one of his favourite parts.
Reply from Alanah Hewett, Marketing Assistant at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadHi, thank you for taking the time to leave a review. It’s lovely to hear that your little one is happy here! Our team are so passionate and really take the time to build strong relationships with each child. We offer a great variety of fun, stimulating activities and our fantastic education programmes which have been carefully designed to prepare children for the future.
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Review from F G (Mother of Child) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hard to overstate how big a part of our lives nursery is as working parents with no local family support - we’d be lost without Dicky Birds Day Nursery. We’ve had three children go through two Dicky Birds settings, before, during and after the pandemic years and it has been a consistently brilliant
experience for our family, mainly thanks to the love and care of the talented staff who really make it a second home. It’s been transformative for all our children’s confidence. Our third child is currently at Maple Road and loves the setting and all the staff so much, she toddles in and out of there every day beaming. I live for the photos of the messy play (the staff are extremely creative and I especially love that I don’t have to feel guilty about not doing messy play at home!), garden time and the trips to the river and cherish the weekly updates on what they are learning so I can share in the same songs, books and themes at home. Early years is undervalued, but we are so grateful for the Dicky Birds team
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadHi, thank you for taking the time to leave a review. It's so lovely to hear that all three of your little ones have had such a fantastic time at our nurseries! Our team works hard to provide a supportive, nurturing environment where children can develop their confidence. Children can enjoy a great variety of stimulating activities alongside our fantastic education programmes.
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Review from Victoria G (Mother of Child) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Dicky Birds Nursery. My son started here six months ago when he was one. He adores going and he’s grown in confidence so much.
The staff are so supportive and kind. I feel like they really know my son and they care about all of the children.
They do varied activities and the food is really
good. I couldn’t ask for more from a nursery and its staff!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for taking the time to leave a review. Our dedicated team strives to build caring relationships with each child and provide a supportive environment where they can develop at their own pace.
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Review from A S (Mother of Child) published on 26 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will split my review into the child development and overall nursery management categories. Regarding development, I think that the practitioners are doing a fabulous job. Our daughter adores the nursery and knows the names of a decent number of practitioners she had interacted with and also the names
of the children in her room. We are receiving regular updates on her progress. Management-wise, there used to be quite a few issues with the staffing shortages that negatively affected parents in the mornings as we had to wait for staff replacements and had been given at short notice. I assume that this had also been putting a high stress load on the practitioners (who had been handling it amazingly well) and consequently children. However, the situation seems to have improved. On the food note, the meals that they serve for lunch and tea seem varied and healthy, but the breakfast is not nutritious enough (no eggs), at least from what I've seen.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadHi, thank you for taking the time to leave a review. Our friendly, nurturing, and supportive team is committed to providing exceptional childcare and education. Allowing you to share in all your little one’s exciting developments whilst at nursery is so important. Our nursery menus are produced under the guidance of a registered nutritionist and allow children to enjoy a variety of fresh, tasty meals.
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Review from S J (Mother of Child) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Dicky Birds. Our older two attended another DB nursery, and my middle one attended Maple Road for a few months when we moved. We tried another nursery with our youngest because it had slightly longer hours and was in a more convenient location for us. But we missed DB, the quality of care, the
lovely staff and the ethos so we came back and are so pleased. It’s even better than we remember. The staff have been great in both rooms so far. My son bounces in every morning and is happy when we pick him up. I couldn’t recommend the nursery more highly.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadHi, thank you for taking the time to leave a review. It's lovely to hear that your little one is so happy here! Our dedicated team works hard to provide fun, engaging activities alongside our fantastic education programmes.
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Review from Gill D (Mother of Child) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff go above and beyond to make sure your little one is safe, cared for and happy. We can speak to them about issues we are having regarding difficulties with getting our child to sleep, potty training etc and despite being super busy they give you that time and advice which is really helpful. We
attended a lovely Christmas event that the nursery put on which was fab, my daughter had lots of fun and it was a chance for the parents to meet too. Food and drink were great and once again staff really went that extra mile, on a Friday evening I might add- which we all know is precious time to unwind at the end of the week. Really appreciate their efforts.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadHi, thank you for taking the time to leave a review. Our teams are incredibly passionate about what they do and are keen to work with parents to help with their child's development. It's great to hear that you and your little one had a lovely time at our Christmas event! It was a chance for all our families to get together and enjoy some festive fun.
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Review from C N (Father of Child) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had my daughter at Dicky Birds for a couple of years and overall have been impressed. The nursery has a nice range of facilities and activities. They make the most of the outdoor space and my little one enjoys the regular walks to the local parks and river.
We have got to know many of the staff
during our time and have been impressed with their dedication and enthusiasm. Managers are easily accessible and often present in the children's rooms.
My little one is excited for nursery each day and always comes home with a smile.
Reply from Alanah Hewett, Marketing Apprentice at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from M N (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with Dicky Birds for quite some time. Our firstborn daughter is now at school and our youngest is turning three. Over the years there have been some minor changes in regards to the management team and the company ownership, but this doesn’t seem to stop the amazing team to continue providing
a nurturing environment full of wonderful experiences. The staff are very friendly and knowledgable.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from R E (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
A fantastic nursery with lovely, caring staff.
Always enthusiastic about learning and fun all mixed in together.
It’s well run with managers always on hand and room leaders always keen to talk to parents every day about the day’s activities.
Activities are varied - walks, learning, science experiments,
dancing, yoga etc.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for taking the time to leave a review; it is very much appreciated.
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Review from J B (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son previously attended many years ago. My daughter currently attends and is in the Starlings room. She started her journey in the Ducks and has worked her way up the rooms. She is very excited to go in every day and see her friends and the team in the room. I can not fault the care that we have
received and you can see how hard all the staff work in the nursery. She comes home happy which is what my main hope is. The nursery displays as you enter the nursery are fantastic and very appealing! As a family, we cannot find a fault with the nursery.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from Sussan E (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son and daughter attend the nursery full-time and every day you can see their happy faces so eager to go and play and have a great time with their daily activities.
As a parent, I’m really happy with how welcoming and professional the nurses are with all the care and dedication they put into my
children.
I would recommend the nursery 100%. It is worth every penny!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from Emma S (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Dicky Birds! The staff are amazing, it’s a very nurturing and caring place and my little ones have both loved going. They always have great activities to keep the children entertained and there is a lot of variety day to day. I would definitely recommend!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from R S (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son loves going to Dicky Birds. The space provides a rich and safe environment to explore and learn. The staff are all friendly and engaging with the kids. I have been so impressed with our key worker. She takes a genuine interest in his learning and development and always takes the time to tell
us what he's been doing.
I really like the fact they take the kids out to the river etc and the outdoor space is a nice and educational environment.
Suggestions:
- put the menu on the door or include what they have eaten on their daily slip
- more regular updates, photos and info would be good when a child is just starting as this can be a daunting time for parents leaving their child for the first time
- providing a packing list for day one would be really useful!
But on the whole, a really positive experience and had no major issues.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from Beatrice L (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the key workers in my child’s class are outstanding. They are passionate about giving children the best start and this comes across in the way that they interact with my child and me.
When my child started to stand on her own they seemed as excited as I was. My child is always happy to go to
nursery.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from D S (Father of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Three children have been through or are at Dicky Birds, Maple Road. They have enjoyed it (even the one who pretends not to as she likes playing games with the staff). They have formed strong bonds with other children, their key persons in each room and the carers in general.
There was an issue with
food for a short period but management listened to feedback and the food is better than ever.
I really like all the staff and see that they care for my children really well.
I would recommend to other parents.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated.
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Review from Ioanna K (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier choosing Dicky Birds Day Nursery.
My son absolutely adores every single member of staff and so do we.
Being only with me and his dad for the first two years of his life due to Covid I thought it would be extremely difficult for all three of us to deal with the separation anxiety
but we had amazing support and my son settled in very fast!
We are so grateful for the love and care he is receiving from all staff.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery; it is very much appreciated.
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Review from Rhodri J (Father of Child) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been with Dicky Birds since late 2018 and has been through 4 of their rooms. We've been very happy with his development and he has built strong relationships with most of the staff. The team think hard about how to engage the children and provide a wide range of activities. He is always
bringing home art and seems to learn a lot about the world through activities - a dinosaur egg hatched in the nursery this morning! Dicky Birds has good facilities for kids of all ages - whether sleeping rooms for babies or outdoor play areas for bigger children. The outdoor space is limited, but they use their location well and spend plenty of time at the river, local parks or at forest school.
They did an amazing job during the pandemic - they offered flexibility on places and fees, increased hygiene and put the kids first. This did lead to changes, but the management team remain committed to making the nursery a warm and welcoming environment.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to your nursery management team.
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Review from Michelle S (Mother of Child) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be happier with Dicky Birds, Maple Road. The staff are so kind, warm and attentive. I have seen my shy little girl become a confident, playful, well mannered and well-fed little cherub. She runs into school each day to hugs and smiles from all and clearly enjoys her day there. She learns
so much there and comes back to tell us all about her day - her vocabulary is astounding. We had recently emigrated to the UK when we enrolled our child in Dicky Birds. Our greatest anxiety around moving to the UK was whether she’d be happy and settle into nursery having had her own nanny her whole life. Thank heavens for the team - they have taken all those fears away from us and we are forever grateful to them. We are number one fans of Dicky Birds and highly recommend them.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for taking the time to leave a review, it is very much appreciated.
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Review from Kyle S (Father of Child) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our child has had the utmost care shown to her. All staff are incredibly patient, understanding and great with kids. The staff communicate well with the parents and are always on hand to answer questions.
There is a wide range of activities they do each day to keep the children entertained which is
important to keep them interested and learning.
They eat well-balanced meals and there is plenty more if they require two and sometimes three helpings.
I have seen each day how much our child enjoys nursery, loves the teachers and often doesn't want to leave when it's time to go home. Our child's language, social skills, confidence and manners have improved vastly and we are incredibly proud and happy to send them to Dicky Birds!
Thank you to all who are involved in this wonderful nursery!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for taking the time to leave a review, it is very much appreciated.
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (230 Excellents x 5) + (34 Goods x 4) ) ÷ 264 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.88 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25. 22 Positive Reviews ÷ 25 = 0.88
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (13)

Meet the Team (1)

Jana

Jana

Job Title: Nursery Manager & Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.

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