Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

Claremont Hall, Maple Road, Surbiton KT6 4RL
Review Us
9.8 73 Reviews
  • Dicky Birds Day Nursery and Preschool Surbiton, Maple Road, Surbiton
Dicky Birds Day Nursery and Preschool on Maple Road, Surbiton is rated Outstanding by Ofsted (May 2024) and is the largest of three local Dicky Birds settings. Set across two spacious floors, the nursery boasts two gardens including a Sow and Grow planting area, providing excellent opportunities for outdoor learning. They offer exceptional Early Years care for children aged 3 months to 5 years, with a curriculum inspired by the Curiosity Approach. Children benefit from diverse activities such as Forest School, Boogie Mites, Yoga, PE sessions, and local outings. Classrooms are designed to support each developmental stage, including a sensory room, terrace garden, and a “Make & Bake” station. The team is highly skilled in supporting communication and nurturing individual routines. Families are closely involved through the Famly app, stay-and-play sessions and events. Dicky Birds Maple Road is a vibrant, welcoming nursery where children grow with confidence and joy.

Funding & Fees

Contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to get a personalised quote.

Contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to get a personalised quote.

Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Jana (Nursery Manager)

Number of Childcare Staff

  • 50

Total Places for Children

  • 125

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Reviews (73)

9.8

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has a Review Score of 9.8 (9.751) out of 10, based on 22 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Surbiton, Maple Road
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Total of 73, showing 1-20
Review from Pooja D (Mother of Child) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had a really positive experience with the nursery. The staff are caring, attentive, and genuinely invested in the children's wellbeing. My daughter is always happy to go in, which says a lot.


They do a great job with a variety of activities that keep the kids engaged and learning, and I've noticed

a real improvement in her confidence and development since she started. It's clear they encourage curiosity, creativity, and good social skills in a very supportive environment. Overall, I feel very comfortable leaving my daughter in their care and would surely recommend this nursery to other parents.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery Maple Road. We're so pleased to hear your daughter is happy and enjoying her time with us. It's great to know you feel confident in the care provided by our team and that you've seen such positive development in her confidence and learning. We really appreciate you sharing your experience with us.
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Review from V B (Mother of Child) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been attending Dicky Birds Maple Road since she turned one, and we couldn't be happier with the experience. From day one, the level of care has been nothing short of exemplary. The team creates such a warm, nurturing environment that it's easy to see how much genuine thought and dedication
goes into everything they do.
The impact on our daughter has been incredible-she has truly flourished during her time there. Her confidence, social skills, and curiosity have all grown so much, and we know that's down to both the wonderful people and the stimulating environment they provide. I especially love hearing about her days, from PE sessions to adventures at Forest School, which really bring her learning to life.
We feel reassured leaving her in their care each day, and that peace of mind is invaluable. With our son set to join in the coming months, we're genuinely excited for him to have the same positive experience. We couldn't recommend Dicky Birds Maple Road more!
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Maple Road. We're thrilled to hear how happy you are with the care your daughter has received since joining us, and how much she has flourished during her time here. It's lovely to know that her confidence, social skills, and curiosity have grown so positively, and that you enjoy hearing about all the exciting experiences she takes part in, we're pleased that this helps you feel reassured and confident in our care each day. We're excited to welcome your son in the coming months and to continue supporting your family's journey with us. Thank you for your kind words and recommendation.
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Review from Susan K (Mother of Child) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have 2 children at the nursery and couldn't be more pleased with the warmth and love with which they are cared for. The staff are passionate, friendly and genuinely care for the children - this is evident in the strong bonds that both of our children have formed with the team. Communication from
the nursery is excellent, whether it's about what they've eaten, what they've learned, or upcoming events / curriculum. I couldn't recommend dicky birds more highly.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your feedback of Dicky Birds Day Maple Road. We're delighted to hear how happy you are with the care both of your children receive at Dicky Birds. It's wonderful to know they have formed such strong bonds with our team and that you feel the staff's passion and genuine care shines through. We're also pleased that our communication helps keep you so well informed and connected to their learning, meals, and nursery life. Thank you for your kind recommendation.
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Review from Carmen R (Mother of Child) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We're very happy with Dicky Birds Maple Road nursery. Our 2 year old daughter has been attending for the past 8 months, and it's been a really positive experience for her.
The staff are lovely, caring, and attentive, and it's clear they genuinely look after the children with warmth and kindness.
We've
also been impressed with the range of activities, which support both learning and play in a fun and engaging way. It's been great to see her confidence grow during her time at the nursery.
Communication with parents has been clear and consistent, and we always feel well-informed.
Overall, we would definitely recommend Dicky Birds Maple Road to other parents looking for a nurturing and supportive environment for their child.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Maple Road. We're delighted to hear your daughter has had such a positive experience with us. Our warm and caring team are dedicated to creating a nurturing environment where children feel happy, supported and able to grow in confidence. We're so pleased to hear you value the range of engaging activities we provide, supporting both learning and play. Maintaining clear and consistent communication with our families is very important to us, and we're glad this has been your experience. Thank you for your feedback and recommendation.
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Review from S M (Mother of Child) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first child has been with Dicky birds Maple Road since he was 1 and he loved it since the beginning. All the staff has been very warm and welcoming throughout and you can appreciate by how happy our son goes into the nursery. We are very happy with the experience and we would like to repeat with
our second child.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you so much for your review of Dicky Birds Maple Road. We're pleased to hear your son has been so happy with us from the beginning. It's wonderful to know our team has made you feel so welcome and that your son enjoys coming into nursery each day. We're thrilled to hear you would choose us again for your second child, we look forward to a long relationship with you and your family.
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Review from J C (Mother of Child) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Warm, welcoming, accommodating nursery my child has been at this nursery since she was 6 months old and is now getting ready to leave for school. It's been a faultless experience and my child thrives at nursery and is a happy there. Everyday she comes home with something exciting to show or tell me.
The staff really do care about the children.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool, Maple Road. We're delighted to hear your child has had such a positive journey with us from baby room through to school readiness. Our team are dedicated to supporting each stage of development in a warm and nurturing environment.
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Review from S L (Mother of Child) published on 25 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been at Dicky Birds for almost 6 years, and in that time they have gone above and beyond for us. They have really taken the time to understand my children's personalities and I can see how much they care for them. It's a very warm environment and we are so pleased we found them.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool, Maple Road. We truly appreciate your continued trust over the years. Our team take the time to understand each child's personality and provide a warm, caring environment where they can thrive.
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Review from S F (Father of Child) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of our children have been at Dicky Birds Maple Road from age 1 onwards and our second child will now be off to school in a few months.
The nursery has provided the best care for our children and we thoroughly recommend it.
Our children have grown, learned and been looked after so well throughout
their early childhood.
The staff has been and is fantastic, they are always planning new activities to engage the children and share all this information back with the parents.
The nursery and staff have won multiple awards and it has been well.deserved.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton. It's wonderful to hear how both of your children have grown and been so well supported during their Early Years with us. The team's dedication to providing high-quality care, learning experiences, and strong parent partnerships is at the heart of everything they do. It's a privilege to be part of each child's journey, and we're so pleased your family's experience has been such a positive one!
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Review from P P (Mother of Child) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son absolutely loves going to Nursery (woodpeckers class), all the staff take so much time and effort in creating new activities each week. I would like to say a special thank you to who always goes l the extra mile and is very caring.
Reply from Charlie G, Nursery Support Team at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. We're so happy to hear that your little one is loving his time with us! The variety of activities children enjoy throughout the nursery day are thoughtfully designed to provide children stimulating and engaging learning opportunities whilst also being plenty of fun!
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Review from Sarah N (Mother of Child) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both daughters have attended this nursery and been very happy there. The staff are professional and welcoming, and have a clear bond with the children. I leave my daughter there confident in the knowledge she will be well looked after, stimulated and loved in their home from home environment. The newly
revamped garden area with all they are growing there is a fabulous addition.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. It's wonderful to hear both your daughters have been so happy at the nursery and that you feel confident leaving your little one in our care. We're proud of the strong bonds our team builds with the children and the welcoming, home-from-home environment we create for families. The newly refreshed garden has been a big hit, and it's fantastic to see the children enjoying nature and learning through growing and exploring.
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Review from Alex G (Father of Child) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife & I have been so happy with the level care taken of our Daughter. All staff are so friendly & caring with our child. Our daughter has come on leaps & bounds whilst moving through the classes & the best review I can give is from our daughter herself - she loves going to Nursery. The rooms are
packed full of equipment & toys for the children to play & learn & the facilities, outside & inside are stimulating for a young child. We're also very happy that the children are not confined to the Nursery itself as they take day trips to the river & forest school, just to name a couple of activities. Overall we are delighted with the staff & management & will be sending our newly born son there too in October.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. It's fantastic to hear how much your daughter enjoys nursery and that the outdoor trips and learning experiences have made such a positive impact. It's always our goal to create a fun, stimulating, and caring environment where children can truly thrive. Our dedicated team takes great pride in supporting every child's development with warmth and enthusiasm. We're honoured that you've chosen us again for your son - we look forward to welcoming him in October!
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Review from Zara F (Mother of Child) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has been at the nursery now for 6 months and is extremely happy and comfortable there. They were very generous with settling in sessions before hand, and really took time to get to know his schedule and habits. Every member of staff in the Flamingo's room, have been so attentive towards my
son, developing really meaningful relationships with him. He is clearly kept very busy, entertained, and been encouraged to grow and develop in line with all his milestones. We really appreciate them being so supportive with his care as I transitioned back to work, and we look forward to watching him continue to thrive!
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. We're so pleased to hear that your little one is happy and thriving with us, and that our settling-in sessions and careful attention to his routine helped make those early days smooth and reassuring. It's wonderful to know he's enjoying his time with us. Our dedicated staff are always here to support your child's growth and development.
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Review from M H (Mother of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have 2 children currently at Dicky Birds Maple Road, one of whom is now in the preschool room and the other has just moved up from the baby room. We've been very happy with the standard of care from the teachers who really care about the childrens' development. Our son has learnt a great deal since
he's been there and we've seen a big development in his social skills and confidence in this time. We're confident that he is being taught all the skills needed to prepare him for school. Our daughter has settled in well since joining and always enjoys her days there; we often have to chase her around the room to take her home! The nursery keeps us well informed about what the children have been up to and they get to participate in varied and interesting activities that promote a healthy lifestyle and spark their creativity.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. It's wonderful to hear how well both of your children are doing, and that you've felt supported throughout each stage of their journey. Watching children grow in confidence, social skills, and school readiness is exactly what we strive for, so it's great to know that's been your experience. Our team are caring and committed, who work hard to create a fun, enriching environment where children feel happy, engaged, and excited to learn each day.
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Review from J G (Father of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We currently have 2 kids at Dicky Birds Maple Road in the Starlings and Woodpecker rooms. The staff are all excellent and really get to know each child individually and encouraging their interests to enable them to develop. The facilities are excellent and they have developed the outdoor spaces to encourage
gardening and learning opportunities.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. We're pleased to hear that both of your children are enjoying their time with us, and that you've had such a positive experience with the team. It's great to know that the individual attention and outdoor learning opportunities have stood out to you. Our staff work hard to create a nurturing, engaging environment for each child.
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Review from Katie F (Mother of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We send our two daughters to Dicky Birds Maple Road (and will soon be sending our third daughter there). We cannot speak highly enough of the care they receive and the activities they engage in while at nursery. Our daughters have been so well socialised and have developed tremendously thanks to the
focus and attentiveness of the carers in the nursery. We are so happy with our decision to send our children here and have been so pleased to see them thriving more and more as they grow.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. It's wonderful to hear how well your daughters have settled in and how much they've grown through their time with us. We're incredibly proud of our team, who are dedicated to creating a nurturing and stimulating environment for every child. We look forward to welcoming your third daughter soon and continuing to support your family's journey with us.
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Review from N H (Father of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with our experience so far. The staff have been incredibly friendly, warm, and welcoming. It's clear they genuinely care about the children and create a safe, nurturing environment that puts us completely at ease.


One of the highlights has been the food. It's so reassuring

to know our little one is enjoying healthy, balanced meals every day, and she always seems excited and content after a good meal at nursery.


Since starting, we've seen incredible development in her. Even though she isn't speaking yet, her understanding and communication have come on so well-she's more engaged, expressive, and curious than ever before.


Most importantly, she clearly loves her time there. She's always happy when we drop her off and comes home happy and full of energy. It's obvious that she feels comfortable, cared for, and stimulated throughout the day.

Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. We're delighted to hear how settled and happy your little one is, and it's wonderful to know you've felt so welcomed and reassured by the team. It's lovely to hear that you've noticed such positive development-those small signs of growth really mean everything. Our team is passionate about creating a warm, supportive environment where every child can thrive.
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Review from P C (Father of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with our experience at Claremont Hall Dicky Birds. Both of our children attend there, in different rooms, and both have a wonderful time. The staff are very caring, kind, and innovative, and are always striving to come up with new ways to engage the children. While the outdoor space might
be a little pokey, it does seem to be adequate, and the children are taken out regularly to the local parks, forest school, and down by the river. There is a nice community of parents that we are getting to know as our children progress to different rooms. Overall, very happy to recommend this nursery.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. We're pleased to hear that both of your children are enjoying their time with us and that you've felt supported by the care and creativity of our team. It's great to know that the regular trips and sense of community have added to your family's positive experience. Our team is always working to provide engaging and meaningful experiences for every child.
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Review from A V (Mother of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has loved Dicky Birds, where he has been now for the past 3 years. The staff are amazing and allows him to grow in a supportive environment. We have been very happy at the nursery and recommend to anyone looking for a nursery in Surbiton.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. It's wonderful to hear that your son has enjoyed his time at Dicky Birds over the past three years and that you've felt supported throughout his journey with us. Our team is passionate about creating a nurturing and stimulating environment where every child can thrive.
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Review from Stefanos Z (Father of Child) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm the father of a 4 year old that will start school in the next few months and of a 7 year old that's about to go on to year 3. Both of my children went through all the rooms at Maple Road nursery since they were a bit over one. While the nursery went though some difficult times during covid, they've
bounced back admirably and I can honestly say that every day I feel like I'm leaving my daughter to an experienced and caring team that make sure she has a full and fulfilling day that includes everything from gardening to PE and everything in between. Staff are engaged, caring, involved with the children and know them well.
Reply from Mia Mayes, Marketing Team Lead at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you for your review of Dicky Birds Day Nursery and Preschool Surbiton, Maple Road. We're really glad to hear that both of your children have had such positive experiences with us over the years, and it's especially encouraging to know you feel confident and reassured leaving your daughter in our care each day. We're proud of our dedicated team who work hard to create a warm, engaging, and enriching environment for every child. It means a lot to know that their efforts are recognised and appreciated by families like yours.
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Review from Rachel C (Mother of Child) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really nervous about the transition of going back to work and starting nursery. I am so glad I did this with Maple Road as they were very generous with the number of settling-in sessions we had before her start date and this made such a difference for my daughter and I. When the start date came
I was so happy with how it was going and absolutely loved her key worker. This is absolute gold dust for a mum who is used to being with their child 24/7. And as she's moved up she's continued to love it so much and the staff have been wonderful, I don't know how they do it! They are absolute heroes in my eyes and I'll always be so grateful. Thank you Maple Road team!
Reply from Laura Wiltshire, Marketing Executive at Dicky Birds Day Nursery and Preschool Surbiton, Maple RoadThank you so much for leaving such a glowing review. We are thrilled that you've had a positive experience at our Dicky Birds Day Nursery and Preschool on Maple Road, Surbiton. We are so glad the team were able to transition you happily to nursery life with the use of our settling-in sessions and key workers. We wish all the best for you are your little one!
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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is calculated as follows: ( (230 Excellents x 5) + (34 Goods x 4) ) ÷ 264 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.88 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 number of registered child places is 25. 22 Positive Reviews ÷ 25 = 0.88
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

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Meet the Team (1)

Jana

Jana

Job Title: Nursery Manager & Regional Support Manager

Jana has many years of experience in the early years sector and has a strong passion for providing exceptional education and care.

Frequently Asked Questions about Dicky Birds Day Nursery and Preschool Surbiton, Maple Road

What is the Age Range of Children that Dicky Birds Day Nursery and Preschool Surbiton, Maple Road accepts?

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Dicky Birds Day Nursery and Preschool Surbiton, Maple Road Open?

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Dicky Birds Day Nursery and Preschool Surbiton, Maple Road have capacity for?

Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has capacity for a total of 125 Children.

How far is Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to the centre of Surbiton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Surbiton, Maple Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Surbiton, Maple Road has an Enhanced Service - more info.