Partou Lancaster Avenue Day Nursery & Pre-School

43 Lancaster Avenue, Norwood, London SE27 9EL
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8.8 59 Reviews
  • Partou Lancaster Avenue Day Nursery & Pre-School, London
Partou Lancaster Avenue Day Nursery & Pre-School offers childcare in the Dulwich area.

The nursery offers outstanding care to children aged three months to five years-old.

Located on Lancaster Avenue, a short distance from Tulse Hill and Dulwich railway stations, the nursery enjoys the benefits of a large period property with airy rooms and a outdoor garden and play area which the children love.

There are separate rooms for the under twos and over twos. The nursery is furnished with age appropriate toys and resources, ensuring that the best possible standard of care, development and education is provided.

The nursery operates a key person policy, ensuring that each child is cared for by a member of staff who gets to know you and your child really well.

Great emphasis is placed on creating a loving, nurturing and warm environment for your child.

Nutritious lunches and teas are served every day.

All childcare vouchers are accepted and there are free settling in sessions

For more details including vacancies and costs, contact the provider direct.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Number of Childcare Staff

  • 16

Total Places for Children

  • 53

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • DAILY RATE:
    Under 2 years £120.95
    Over 2 £99.85

  • Please contact us for more information

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 2 weeks at Christmas

Partou Lancaster Avenue Day Nursery & Pre-School Reviews (59)

8.8

Partou Lancaster Avenue Day Nursery & Pre-School has a Review Score of 8.8 (8.822) out of 10, based on 5 reviews in the last 2 years.
Over all time Partou Lancaster Avenue Day Nursery & Pre-School has 59 reviews.

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Total of 59, showing 21-40
Review from Lucy W (Mother of Child) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nelly's Nursery has brought out the very best in my son. He has developed such confidence and social skills since he has been attending Nelly's. He clearly has an amazing bond with the staff and I feel so assured when I see his beaming smile when they open the door to him every morning. His learning,
speech and all-round development have come on leaps and bounds and I'm so pleased I chose to send him to Nelly's Lancaster Avenue.
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Review from K G (Mother of Child) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nelly's offers fantastic care and a safe, fun and hurting environment. Both my children attend part-time and they love it there. I have been particularly impressed by the support provided to my daughter as she recently settled into the baby room. She adores her key worker, who seems very tuned in to
her needs and interests. Were it not for the (very) high price per day, I would, without question, rate Nelly's as excellent in every category.
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Review from Elizabeth C (Mother of Child) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nelly's has been a source of reassurance for us as a family. We have felt able to depend on the staff as our own child has developed. We initially chose Nelly's because of the facilities, nowhere else had such a wonderful outdoor space. But it has become an essential part of our son's growth and the
challenges he has overcome with their guidance. It is a nurturing space, with a joy for learning through friendship and the natural environment.
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Review from Adrienne E (Mother of Child) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 16-month-old daughter has been attending Nelly's Nursery Lancaster Avenue for nearly 3 months and I can't recommend it enough. The facilities are wonderful and the staff have all been so warm and welcoming. After an initial settling in period, our daughter now happily walks into the nursery every
morning, excited to go play with all the exciting activities they have set up for her (all of which are posted to the app every day so we can see what she is up to). I love the pictures we get to see of her enjoying her time and learning new activities (we also get updates on what she ate, when she slept and her nappy changes). She loves the garden and playing in the dirt kitchen and I can just see how much stimulation she is receiving there. Her confidence has grown immensely since joining the nursery. It's been so important to us, especially during Covid, that she builds relationships with other adults and children and so it's great to see her bonding with her key person and other staff.
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Review from Kirsten B (Mother of Child) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't say enough good things about Nelly's at Lancaster Avenue. Right from the start and my child's settling in period, the staff have been so welcoming and friendly. They really took their time to get to know her and she settled quickly. I feel confident each day she is dropped off that she is in
the safest hands and she seems to have a lot of fun. The menu is varied and nutritious and communication from the team is excellent.
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Review from R M (Mother of Child) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my children have attended the Nelly's nurseries since 2014 before it was sold and it went from being a family run nursery group to four nurseries within a larger nursery group. A lot of the original staff still work for Nelly's and the nurseries have managed to retain a lot of their character
and ethos / focus of engaging the children imaginatively through play. My children bound into nursery every day and it’s a very happy place for them where they feel safe, happy and cared for. We’ve made some very close friends in the last 6 years and it’s a nurturing environment for the children as they develop. The weekly Whippersnappers sessions were a huge hit for our girls and we look forward to them resuming once it’s Covid safe to do so.
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Review from Lynda H (Mother of Child) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love it here at Nelly's. My daughter has just started and she warmed to it immediately. I was supposed to do a week of settling in with her and I only did one day as she was fine on her own. The kids get a lot of autonomy which is fantastic and are able to play outside lots. I often go to pick her
up and she's in the garden playing. She comes out shouting YES when I ask if she's had a good day. We are also really impressed with the communication and the staff, always friendly and helpful and no question is ever unanswered, they are very open with us which makes us feel they are very confident in how they operate. Always happy to explain why things are done in a certain way and if there are any tweaks happy to help. The food is nutritious and child friendly and she always comes home with a full belly. I feel like she has learnt so much in the short time she's been there and she bounds out a happy child, singing all the time and chatting away. Thank you guys!
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Review from Dan T (Father of Child) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have sent both of our children to Nelly's Nursery Lancaster Avenue, and would not hesitate to recommend the nursery to others. The facilities are wonderful and the staff are fantastic, both the kids thoroughly enjoyed their time there. The longevity of service for a number of the key staff has always
been comforting to me, highlighting they are happy at work and good at what they do.
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Review from Matt (Father of Child) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son loves going to Nelly's. He gets so much out of it. He has a great relationship with all the team. The venue is lovely with a great garden, and having a cook on-site means we know he's looked after. I wish I were 2 again.
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Review from Cecilia S (Mother of Child) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our son is new to Nelly's on Lancaster Avenue and after extensive research on where to send him, we are thrilled with our choice. Staff are so welcoming and so warm, our son settled so quickly and is clearly enjoying his time there. We have full confidence that he's in safe, good hands and are so grateful
to all the staff for all they do. They have made Nelly's a home away from home.
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Review from M M (Mother of Child) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nelly's Nursery - Lancaster Avenue, in my opinion, is one of the best nurseries I have come across. The staff are very friendly and offer support when it's needed. My daughter loves coming to the nursery which is reassuring to me as I know she is being cared for in an excellent way. Will definitely
be referring them to all my family and friends. Keep up the good work guys!
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Review from Claire H (Mother of Child) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started at Nelly's in November 2018 when he was 12 months. Being my third, I fully expected a long traumatic settling in period where he didn’t sleep or eat and I was constantly worrying - but amazingly this hasn't happened at all. He slept straight away and settled happily into their daily routine
from the getgo. The staff are really attentive to what both he and I have wanted for him - following his routine and allowing flexibility to suit his needs. They care a lot about ensuring all children are happy. I am very pleased to be able to recommend this nursery to other parents.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review.
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Review from Antonia (Mother of Child) published on 23 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been attending Nelly's since we moved to the area in May 2017; she settled in very quickly and thoroughly loves going every day. It is a safe and caring environment offering plenty of variety in learning opportunities - we all particularly love the wonderful garden! The staff are attentive,
nurturing, energetic and great fun. From the outset, our daughter has built a close relationship with her key worker who communicates constantly on her achievements and challenges as well as discussing and agreeing best practices so we are aligned in messaging to help our daughter develop. The current management team is excellent, communicating on both our child's developments and those at the nursery, as well as helping us navigate our way through the next transition from nursery to primary school; invaluable, thank you! We have always felt entirely comfortable entrusting our daughter to Nelly's care and wouldn't hesitate to recommend the nursery to future parents.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review of the nursery.
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Review from Jessica H (Mother of Child) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended Nelly's Lancaster Avenue since September 2017. He struggled to settle in the early months (due to his own challenges with being separated from parents/home) and the staff were incredibly flexible, thoughtful and caring to help him to feel more confident being at the nursery. Since
then he has grown in confidence and he really looks forward to going. We/he particularly like the fantastic outdoor space as the garden is large and always has a wide variety of activities for the children to do outside. They really encourage children and staff to be outside as much of the time as possible. My son has medical/personal needs and Nelly's have been very responsive and proactive in managing these and keep an eye out for him in certain situations he might find tricky. All of the staff are warm and friendly and clearly love being around children (which I have found isn't always a given in a nursery setting). We are very happy with the nursery.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review.
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Review from Anna W (Mother of Child) published on 16 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been attending Nelly's since October 2016 and has really thrived within the environment they provide. He has a rare medical condition which means that he is unable to show facial expressions and has some delays to his eating and speech. The staff at Nelly's have been fantastic, treating
him as normally as possible while also doing everything they can to support his development.
Our son has developed some great friendships among both the children and staff and the relationship he has with both his key workers (baby room and main room) is really lovely. The continuity and quality of the staff really seem to enable very strong bonds to develop.
One thing that initially drew us to this nursery was the garden and the facilities have only gotten better over the last two years. Our son loves spending time in the garden and over the summer seemed to do little else, a wonderful space to explore and race around.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review of the nursery.
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Review from Amy P (Mother of Child) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending Nelly's since October 2016 and has loved every minute of the nursery since she joined, she can't wait to go in each day. She enjoys all the activities provided and is enjoying the new facilities in the outdoor space. She has made many friends and loves to come home with
new artwork or drawings each evening. The staff are very friendly and welcoming and the relationship my daughter has with her key person is something very special. I would highly recommend this nursery and I look forward to our son starting next year.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you for your review.
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Review from Rachael P (Mother of Child) published on 27 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Nelly’s - Lancaster Avenue since February 2016. In this time he has flourished in the happy and nurturing environment that they have created for the children. The beautiful garden is such a fantastic resource for the children to enjoy. And the activities that the nursery sets
up each day are varied and provide good opportunities for learning. More importantly, the key workers care for the children with great care and humour. They are fantastic!


I frequently recommend Nelly’s - Lancaster Avenue to friends looking for a nursery.

Reply from Elaine Alexander at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review.
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Review from Sam B (Mother of Child) published on 27 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The nursery is well run.
The nursery has fantastic facilities.
I would recommend the nursery to anyone and in particular for those with young babies as the environment is fantastic for them.
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Review from J B (Father of Child) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful nursery.
My daughter is well looked after.
All the staff take an active interest in each child's well-being.
My daughter is happy here, which is the most important thing.
Reply from Ali Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review.
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Review from Louise F (Mother of Child) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My firstborn went to Nelly's when it first opened 8 years ago. When we went there to look round 7 years later for my son I knew lots of the staff still. I think this is a really good sign and I was delighted.


Nelly's is a warm and caring setting. The children are very well looked after. My son adores

going to Nelly's. The garden space is really special.
Reply from Alison Kelly at Partou Lancaster Avenue Day Nursery & Pre-School
Thank you very much for your review.
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Current Review Score: 8.8 (8.822)

Overview of Review Score

The Review Score of 8.8 (8.822) out of 10 for Partou Lancaster Avenue Day Nursery & Pre-School is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Partou Lancaster Avenue Day Nursery & Pre-School is calculated as follows: ( (54 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.972 Points relating to the number of positive Reviews for Partou Lancaster Avenue Day Nursery & Pre-School is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 number of registered child places is 10.6. 5 Positive Reviews ÷ 10.6 = 0.472
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Jonelle

Jonelle Jacob

Job Title: Nursery Manager Joined: 2022

My name is Jonelle Jacob and I am the Nursery Manager here at Nelly’s Lancaster Avenue.


My journey within the Childcare sector began in 2010 where I worked as a level 2 practitioner, gaining my qualifications as an Early Years Educator.


On way to becoming a manager, I worked to mentor and support apprentices in completing their qualifications, building a strong relationship with all of my colleagues.


I am very passionate about working with children and love to see how they develop with age. I believe it’s important to deliver all children with a ‘home away from home’ experience which is why I strive to achieve a partnership with all parents across the setting.


I have a calm and friendly nature, a big smile and will always go above and beyond to ensure my team provides the highest levels of childcare.


My philosophy is driven by the quote “children are not a distraction from more important work, they are the most important work”.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Partou Lancaster Avenue Day Nursery & Pre-School to verify any information. View our terms and conditions. Partou Lancaster Avenue Day Nursery & Pre-School has an Enhanced Service - more info.